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Garoupa Hotel Spa Golf & Conference Centre Corporate Values…

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We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world, delivering value coupled with innovation …

We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world, delivering value coupled with innovation and creativity. These values are our foundation and our future. As we pursue our quest at placing GAROUPA as a leader within the hospitality industry our business will continually evolve recognizing the diversity of our PEOPLE…delivering the best Guest experience possible.

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  • 1. OUR VALUES
  • 2. INTRODUCTION We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world, delivering value coupled with innovation and creativity. These values are our foundation and our future. As we pursue our quest at placing GAROUPA as a leader within the hospitality industry our business will continually evolve recognising the diversity of our PEOPLE…delivering the best Guest experience possible.This guide provides information about GAROUPA’S Purpose and Values.This guide is a companion to the Team Members Handbook. This Handbook, which applies to every employee in every part of ourbusiness, provides clear and relevant expectations of conduct and examples/tools for your membership of this elite Team whichmakes up the GAROUPA business. 2
  • 3. OUR PURPOSE OUR VALUESOur Purpose is focused on delivering value and exceeding the The core value of PEOPLE FIRST recognises the essentialexpectations of our Guests. importance of PEOPLE to the success GAROUPA is built through of the Garoupa business. In the the character of its people. context of a people business, People That character is reflected include our Guests, the Team in GAROUPA’s Values, members that make up the GAROUPA which is fundamental to business, our Suppliers, our Investors our success. and the Community within which we Our continued success exist. There is no substitute for depends on each one of us honesty, respect and mutual doing our part to uphold engagement. We place the Guestthese values in our day-to-day work and in all the decisions we experience at the core of all we do.make.  Our Guests are the reason for our existence. We demonstrate our appreciation byWhile GAROUPA competes hard to achieve leadership and providing them with high quality and superior service in abusiness success, it is concerned not only with results, but with welcoming environment, at a great value. Our goal ishow those results are achieved. We will never condone nor quality, service and value for each and every Guest, eachtolerate efforts or activities to achieve results through illegal or and every time.unethical dealings.  We are committed to our Team members. We recognize that our strength and our competitive advantage is – andWe will provide hospitality and entertainment services of always will be – our people. We provide opportunity,superior quality and value that exceeds the expectations of value, nurture talent, develop leaders and reward achievement.quality and service of our Guests in every respect. We believe that a team of well-trained individuals withAs a result, Guests will reward our People, our Investors and the diverse backgrounds and experiences, working togetherCommunities in which we live and work to prosper. in an environment that fosters respect and drives high levels of engagement both individual and as a team, is essential to our continued success. GAROUPA is its People and the values by which we live.  Our Suppliers are our partners and will be treated with mutual respect. We attract and recruit the finest People. We build our  Our Investors are core to our business success and organization from within, GAROUPA will create mutual value in honest and open promoting and rewarding dealings. People without regard to any difference.  The Community within which GAROUPA exists is integral to our successful operation and we will participate in the value creation and development of that local community. At GAROUPA we see excellence as aWe act on the belief that the men and women of GAROUPA will process of continuous improvementalways be our most important asset. and learning, never resting on past achievements. We are committed to demonstrate excellence in all spheres of our work and in our interactions with Guests, Investors, Suppliers, Team members and Communities. We are attuned to the needs of our PEOPLE and respond with innovative ideas, practical solutions, and a focus on results.
  • 4. We embrace positive change. We We are fiscally responsible and believe in improving entrenched committed to consistently deliver business practices for our Guests value for our Investors. We go benefit. Moreover, we are not afraid beyond expectations and always of change in how we handle deliver an outstanding experience business in our day to day for our Guests. We value and operations if it adds value to the reward high performance and Guest experience. We honestly and success. We are socially responsible. forthrightly confront the facts We respect the environment and its regarding our operations and make finite resources. We believe in the necessary changes required. making a significant contribution to the quality of life of all the Communities where we conduct business.  We promote an innovative culture and attitude. We think differently and strive to apply innovative thinking andWe never seek to be slightly creativity to everything we do.better than our competition. We Innovation is a key driver for ourstrive to offer service that is growth. On a daily basis, weamazingly better. We seek to demonstrate Innovation by:deliver service that is so muchbetter than our competition that our Guests are ‘wow’ed by them. Our  developing innovative solutions to customer problems , services will include features, concepts and ideas completely new to the  differentiating through creativity of marketplace. Much more than bells services, products, process and service and whistles, these are designed to developments, provide real, well-thought out and demonstrable benefits to our Guests.  being proactive in initiating change and improvement,  sharing knowledge and experience through teamwork continuously challenging and asking “why?”. The identity of Garoupa embodies what we are - We work to build relationships  a prime destination. based on trust by taking  the unspoilt Mozambique responsibility, acting ethically and coast through the encouraging open and honest combination of the of waving palm fronds, crests of waves,interaction. We behave with rays of sunshine, the softintegrity and in an ethical tropical breeze, life andmanner in everything we do motion in one. Like a hand beckoning you to come closer.and say, thereby earning andmaintaining the trust and We are proud of the hints at pure luxury and the embodiedrespect of Guests, Investors, ultimate natural beauty. That’s who we are and what we do,Suppliers, Team Members and “SPECIAL” in every respect.Communities. 4