By Bryan Salek and James McLeod-Warrick

1. Emerging Strategies forEmerging Strategies for
Managing MobilityManaging Mobility
September 24, 2013September 24, 2013

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SpeakersSpeakers
Bryan Salek, End User Computing Systems Engineering
Specialist, VMware
James McLeod-Warrick, Managing Partner,
Beacon Technology Partners

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 Web survey
• 107 usable responses (confidence interval +/- 9.3%)
• Fieldwork dates: August 5th
to August 20th
, 2013
• Research team: Beacon Technology Partners (www.beacontech.com)
 Respondent Characteristics
• Respondents screened for:
– Involvement in developing or implementing mobile strategy
– Balance across Federal DOD, civilian and state/local government agencies
• Job responsibilities
– Technical decision-makers – 79%
– Business decision-makers – 21%
• Agency decision-making approach
– Centralized (87%) vs. decentralized (13%)
– Progressive (58%) vs. conservative (42%)
MethodologyMethodology

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Infrastructure consolidation, user accessibility andInfrastructure consolidation, user accessibility and
simplified IT management are key IT aimssimplified IT management are key IT aims
1. How important are each of the following IT objectives for your department or agency?
Federal agencies place greater
importance on teleworking
support than state and local
Importance of IT objectives
Average =
100
How to Read this Chart: The chart shows the relative importance placed on each IT objective – indexed to 100 (average). The
purpose is to show which attribute has more relative importance.
State & Local
Federal Defense
Federal Civilian

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Simplified management of user desktop applications andSimplified management of user desktop applications and
data is a deeply desired goaldata is a deeply desired goal
14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at
your department or agency?
We strive to modernize the desktop to make it more cost effective to manage
Base = Total
Respondents

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Wide agreement on the desire for automatedWide agreement on the desire for automated
provisioning and deprovisioning of mobile devicesprovisioning and deprovisioning of mobile devices
14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at
your department or agency?
Easy, centralized provisioning or deprovisioning of devices for workers/citizens is
important
Base = Total
Respondents
DOD agencies place
greater importance on
this than others

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Growing public sector workforce expectations for accessibility to desktopGrowing public sector workforce expectations for accessibility to desktop
and enterprise applications and data fromand enterprise applications and data from anyany end point deviceend point device
2a. Currently, which of the following applications or resources are your agency employees able to access via their mobile
devices when out of the office?
2b. In two years, which of the following applications or resources will your agency employees able to access via their mobile
devices when out of the office?
Resource accessibility via mobile devices
Indicates significant difference at
95% confidence interval
Base = Total
Respondents
Federal agencies more
apt to allow accessibility
to nearly all apps on
employee desktops
via mobile devices

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3. Which of the following best describes the official policy of your department or agency regarding employee use of mobile
devices when out of the office as part of their job responsibilities?
Although most agencies continue to issue mobile devices toAlthough most agencies continue to issue mobile devices to
employees that require them, BYOD continues to make inroadsemployees that require them, BYOD continues to make inroads
Official policy regarding mobile device use
Base = Total
Respondents

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5b. Do your agency employees occasionally still use their own personal devices to access work e-mail and other work-related
applications, regardless of departmental policies prohibiting such access?
6. Are agency employees permitted to use agency-issued mobile devices for personal data and applications, such as e-mail?
Blurring boundaries between work and home/personalBlurring boundaries between work and home/personal
use of mobile devices is ongoinguse of mobile devices is ongoing
Base = Total
Respondents
Use of personal mobile device(s) for
work purpose
Use agency-issued mobile device(s) for
personal purpose

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The proportion of those in the public sector who are issued mobileThe proportion of those in the public sector who are issued mobile
devices by their agencies continues to risedevices by their agencies continues to rise
4. Please estimate what proportion of your department’s or agency’s employees receives an agency-issued smartphone,
tablet, or other mobile device as part of their job responsibilities.
Mean Scores
Growth of 13%
Base = Those with
agency-issued
mobile devices
Proportion of employees with agency-issued mobile devices
DOD agencies issue
mobile devices to their
employees more than
other agencies now and
in the next two years

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Little growth is expected for BYOD in the near futureLittle growth is expected for BYOD in the near future
7. Please estimate what proportion of your department’s or agency’s employees use their own mobile device as part of
their job responsibilities?
Mean Scores
Growth of 3%
Proportion of employees using personal mobile devices (BYOD)
Base = Those with
agency-issued
mobile devices

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5. Does your agency or department have a policy that expressly prohibits agency employees from using their own mobile
devices for agency work-related activities?
5a. How critical are the following policies and procedures which, if implemented, would allow your agency employees to
“bring” or use their own mobile devices for work-related tasks?
More robust user authentication and auto-lock procedures, and directMore robust user authentication and auto-lock procedures, and direct
IT access to user devices, are critical to enabling more BYOD growthIT access to user devices, are critical to enabling more BYOD growth
Criticality level of procedures to allow BYOD
Base = Those
prohibited to use
mobile device
46%46%
prohibitprohibit
use of personaluse of personal
mobile device formobile device for
work activitieswork activities
Critical / VitalCritical / Vital
SummarySummary
Civilian agencies place
greater importance on
separation of personal
and work environments
and IT permission to
wipe agency apps/data
from personal devices

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Broad interest in enabling more employee mobility andBroad interest in enabling more employee mobility and
greater accessibilitygreater accessibility
14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at
your department or agency?
Agree Neutral
Base = Total
Respondents
Disagree

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Base = Total
Respondents
8. How concerned is your department or agency with each of the following mobile security issues?
Government IT executives manage myriad mobile security threatsGovernment IT executives manage myriad mobile security threats
Very concerned Somewhat concerned
Level of concern about mobile security issues
DOD has greater
concern regarding
compliance risks for
mobile data access

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Broad agreement on securing access to and disallowingBroad agreement on securing access to and disallowing
storage of sensitive data via mobile devicesstorage of sensitive data via mobile devices
14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at
your department or agency?
Agree Neutral
Data security
Base = Total
Respondents
Disagree

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Government decision-makers agree - there must be aGovernment decision-makers agree - there must be a
balanced focus between securing agency IT infrastructurebalanced focus between securing agency IT infrastructure
as well as on users’ mobile devicesas well as on users’ mobile devices
9a. Currently, does your department or agency focus more on securing the data and infrastructure that mobile devices
would access, or on securing the mobile devices themselves?
9b. In your view, should your department or agency focus more on securing the data and infrastructure that mobile
devices would access, or focus more on securing the mobile devices themselves?
Focus on security
What this chart shows:What this chart shows:
This chart shows the focus that departments currently place on mobile devices vs. the focus on security of agency data and
infrastructure, and what the ideal focus should be. In the chart, departments currently put more focus on securing data and
infrastructure, but also feel that, ideally, slightly more importance should be placed on mobile device security than is the case now.
What this chart shows:What this chart shows:
This chart shows the focus that departments currently place on mobile devices vs. the focus on security of agency data and
infrastructure, and what the ideal focus should be. In the chart, departments currently put more focus on securing data and
infrastructure, but also feel that, ideally, slightly more importance should be placed on mobile device security than is the case now.
More focus on
mobile device
security
More focus on
security of data and
infrastructure
Equal focus
Current
department
focus
Ideal
department
focus
BDMs “ideally” and State & Local
“currently” place far greater focus
on data and infrastructure security

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It is well known that public sector employees will do what it takes,It is well known that public sector employees will do what it takes,
including circumventing onerous security procedures, to do their jobsincluding circumventing onerous security procedures, to do their jobs
14. Please tell us whether you agree or disagree with each of the following statements with regard to mobile strategies at
your department or agency?
Agree Neutral
Mobile device access and security
Base = Total
Respondents
Disagree

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Base = Total
Respondents
Fully Implemented
Deploying
Investigating
No Interest
VDI adoption status
Although fewer than one agency in five has adopted VDI technologies,Although fewer than one agency in five has adopted VDI technologies,
interest is growinginterest is growing
10. Which of the following best describes your department or agency use of virtual desktop infrastructure (VDI)
solutions?
 Federal agencies
more apt to have
already implemented
 State & Local more
apt to be investigating
 DOD are more in the
deployment phase
than others

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Lack of familiarity, funding, and legacy applicationLack of familiarity, funding, and legacy application
support are the widely cited reasons for not adopting VDIsupport are the widely cited reasons for not adopting VDI
10a. Which of the following describes the reasons why your department or agency is not interested in a VDI solution?
Why VDI is not of interest
Base = Those not
interested in VDI

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VDI drivers – flexibility, compliance with securityVDI drivers – flexibility, compliance with security
manages, and user productivitymanages, and user productivity
12. How important are each of the following benefits of VDI to your department of agency?
Importance of VDI benefits
Base = Those
investigating or
adopted VDI
 Civilian agencies
place greater
importance on lower
total cost of ownership
 Federal agencies
please greater
importance on support
Very ImportantVery Important
SummarySummary
What this shows:
This depicts the level of influence of
attributes that are most strongly
associated with driving VDI adoption.
Coefficients are obtained from best-fit
linear discriminant models built to
determine VDI benefits.

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But many are concerned about proving the worth of VDI-inducedBut many are concerned about proving the worth of VDI-induced
productivity gains as well as management complexityproductivity gains as well as management complexity
13. How concerned is your department or agency with each of the following obstacles or challenges related to VDI?
VDI Concerns
Base = Those
investigating or
adopted VDI
 Civilian agencies
have greater concern
for in-house skills to
deploy/manage VDI
 Federal agencies
place more concern on
performance
Very ConcernedVery Concerned
SummarySummary
What this shows:
This depicts the level of influence of
attributes that are most strongly
associated with driving VDI adoption.
Coefficients are obtained from best-fit
linear discriminant models built to
determine VDI concerns.

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In two years more than half of agency employees are expected to beIn two years more than half of agency employees are expected to be
using VDI to access their desktop applications and data via endusing VDI to access their desktop applications and data via end
point devicespoint devices
11. Please estimate how many of your department or agency employees use VDI to support their use of end point
devices, including mobile devices?
Mean Scores
Growth of 19%
Base = Those
investigating or
adopted VDI
Proportion employees using VDI
Federal agencies further
along with VDI use than State
& Local currently and in the
next few years

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ObservationsObservations
 Chief public sector IT objectives – simplified management and
consolidated infrastructure, alongside greater user accessibility of IT
assets
 Most wish to make managing user desktops and mobile devices easier
 Users are increasingly apt to demand “anytime, anywhere” access to their desktop and
enterprise applications
 Although BYOD continues to grow, most agencies still prefer to control
dispensation of mobile devices because of security and DLP concerns
 Blurred boundaries between work and home/person use of end point devices
 Device-centric security strategies such as user authentication, VPN accessibility, and
direct IT access to user devices would ease concerns and potentially permit more BYOD
adoption
 Agency decision makers want more balance in their IT security strategies toward greater
protection of agency infrastructure and away from focusing primarily on user devices
 Adoption of and interest in virtual desktop infrastructure (VDI) grows
 Chief VDI benefits – more flexibility and agility, extra security, better user experience
 But hurdles remain, such as fear of management complexity, lack of demonstrable ROI,
unproven compliance

24. © 2012 VMware Inc. All rights reserved
Confidential
Mobility Solutions for Government Agencies
Bryan Salek
EUC Systems Engineer

25. 25 Confidential
New Device Platforms New Apps New User Expectations
Key market trends are driving change
New Device
Platforms
 Multiple Devices and Platforms
New User
Expectations
 Mobile and Remote Access
New
Apps
 SaaS and Mobile Applications
New Apps New User ExpectationsNew Device Platforms

26. 26 Confidential
You are under pressure to make sense of the new
Personal DevicesCorporate Devices
Diverse Apps
Diverse
Platform
Data
Everywhere
Diverse
Devices
Mobile

27. 27 Confidential
Common responses only mask problem
Buy a Point Solution
Does not scale, increases cost
Creates a management mess
Lock It Down
Unhappy workforce
IT is viewed the “bad guy”
Ignore It
Poor IT Control
Security and compliance risk

28. 28 Confidential
Transform
Assets Into Central Services
Broker
Services Centrally by Policy
Deliver
Multi-device Access
What you need is a new approach

29. 29 Confidential
Transform: Simplify
desktops, diverse apps
and data into
centralized services
Deliver: Empower your
workforce with flexible
access across devices,
locations and connectivity
VMware Horizon Delivers the Virtual Workspace
Broker: Manage & Secure
centrally and broker services
to your workforce by policy

30. 30 Confidential
The Horizon Suite: Accelerates Your User-Centric Era Journey
VMware Horizon SuiteVMware Horizon Suite
Horizon WorkspaceHorizon WorkspaceHorizon MirageHorizon Mirage Horizon ViewHorizon View
Physical
Desktops/Laptops
Virtual
Desktops
Mobile,
Multi-Device Workspace
NEW
v5.2
NEW
v5.2
NEW
V4.2
NEW
V4.2 NEW
V1.5
NEW
V1.5

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For more information:
Visit: www.vmware.com/go/GovernmentMobility
Resource Download – white paper
“Emerging Strategies for Managing Mobility”
Contact: Bryan Salek
bsalek@vmware.com
Research Sponsored
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