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Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
Myinfoquest SMS Project at FSC
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Myinfoquest SMS Project at FSC

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  • 1. MyInfoQuest SMS Project @ Framingham State College<br />309.222.7740<br />
  • 2. Texting Trend<br /> “Use of text messaging by teens has increased since 2006, both in overall likelihood of use and in frequency of use.  In 2006, 51% of all teens, regardless of cell phone ownership, had ever sent a text message, while 58% had done so by 2008.  Similarly, daily use of text messaging is also up, from 27% of teens using text messaging daily in 2006 to 38% texting daily in 2008.”¹<br />
  • 3. Developing Core Competencies to meet future need<br />From Murphy and Moulaison’s “Social Networking Literacy Competencies for Librarians”²:<br />“Able to connect with and provide synchronous &amp; asynchronous services to patrons using these communication tools” – FSC is already providing email and IM reference<br />“Skills for interacting over various mobile communication channels” – the MyInfoQuest project allows our librarians to develop these core competencies with minimal impact on manpower and budget while providing a valuable service<br />
  • 4. http://www.myinfoquest.info/: About<br />InfoQuest is a collaborative reference service of over 60 libraries that enables users to send questions via SMS text messages on their mobile phones. <br />Roughly 27 academic libraries are participating. <br />MA – 2 public libraries and 1 academic library <br />SMS reference software and systems provided by Altarama. Software serves a gateway system to redirect questions to a Gmail account.<br />Calendaring system is provided by PeopleWhere. Also use of Google’s calendar.<br />Illinois’ Alliance Library System manage project with Tap Information Systems<br />
  • 5. http://www.myinfoquest.info/: About<br />Each library is assigned a code. Patrons then text a question with the local library’s code; librarians monitoring questions label response sent through Gmail w/ library code.<br />Infoquest bases its services by U.S. Central Time. Coverage by our time M-F 9:00am-10:00pm. Sat 10:00am-6:00pm<br />San Jose State University School of Library and Information Science volunteered to evaluate project<br />Project funded till the end of the year<br />
  • 6. http://www.myinfoquest.info/: Pithy, speedy and correct<br />No legal, tax or medical advice.<br />Not meant for questions longer than 320 characters or requiring in-depth research<br />Goal: response time less than 10 min. and questions answered within 2 SMS messages<br />Responses limited to 160 characters<br />
  • 7. http://www.myinfoquest.info/: Creative Use of Resources<br />Use free resources like I-Google, Delicious, GoogleDocs, and GoogleCalendar<br />Tap into collective knowledge<br />Well developed organization: Policies and Procedures, Training, PR, Quality Control Committees<br />Meetings on OPAL. Communication and organization online via email (GoogleGroups) and virtual meetings<br />
  • 8. http://www.myinfoquest.info/: Live<br />Soft launch in July<br />Most libraries went live beginning of September<br />Majority of questions asked are ready reference then local in nature<br />Positive response on campus<br />Some problems: Gmail went down<br />Overall impressions: great project. Great effort from collective team. Get to collaborate on project with librarians from all over US<br />
  • 9. References<br />1. Lenhart, Amanda (2009). “Teens and Mobile Phones Over the Past Five Years: Pew Internet Looks Back”<br />2. Murphy, Joseph &amp; Moulaison, Heather. (2009) “Social Networking Literacy Competencies for Librarians: Exploring Considerations and Engaging Participation”<br />Questions? Millie Gonzalez, vgonzalez@framingham.edu<br />

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