• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Myinfoquest SMS Project at FSC
 

Myinfoquest SMS Project at FSC

on

  • 1,233 views

 

Statistics

Views

Total Views
1,233
Views on SlideShare
1,176
Embed Views
57

Actions

Likes
1
Downloads
8
Comments
0

1 Embed 57

http://whittemorelibrary.wordpress.com 57

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Myinfoquest SMS Project at FSC Myinfoquest SMS Project at FSC Presentation Transcript

    • MyInfoQuest SMS Project @ Framingham State College
      309.222.7740
    • Texting Trend
      “Use of text messaging by teens has increased since 2006, both in overall likelihood of use and in frequency of use.  In 2006, 51% of all teens, regardless of cell phone ownership, had ever sent a text message, while 58% had done so by 2008.  Similarly, daily use of text messaging is also up, from 27% of teens using text messaging daily in 2006 to 38% texting daily in 2008.”¹
    • Developing Core Competencies to meet future need
      From Murphy and Moulaison’s “Social Networking Literacy Competencies for Librarians”²:
      “Able to connect with and provide synchronous & asynchronous services to patrons using these communication tools” – FSC is already providing email and IM reference
      “Skills for interacting over various mobile communication channels” – the MyInfoQuest project allows our librarians to develop these core competencies with minimal impact on manpower and budget while providing a valuable service
    • http://www.myinfoquest.info/: About
      InfoQuest is a collaborative reference service of over 60 libraries that enables users to send questions via SMS text messages on their mobile phones. 
      Roughly 27 academic libraries are participating.
      MA – 2 public libraries and 1 academic library
      SMS reference software and systems provided by Altarama. Software serves a gateway system to redirect questions to a Gmail account.
      Calendaring system is provided by PeopleWhere. Also use of Google’s calendar.
      Illinois’ Alliance Library System manage project with Tap Information Systems
    • http://www.myinfoquest.info/: About
      Each library is assigned a code. Patrons then text a question with the local library’s code; librarians monitoring questions label response sent through Gmail w/ library code.
      Infoquest bases its services by U.S. Central Time. Coverage by our time M-F 9:00am-10:00pm. Sat 10:00am-6:00pm
      San Jose State University School of Library and Information Science volunteered to evaluate project
      Project funded till the end of the year
    • http://www.myinfoquest.info/: Pithy, speedy and correct
      No legal, tax or medical advice.
      Not meant for questions longer than 320 characters or requiring in-depth research
      Goal: response time less than 10 min. and questions answered within 2 SMS messages
      Responses limited to 160 characters
    • http://www.myinfoquest.info/: Creative Use of Resources
      Use free resources like I-Google, Delicious, GoogleDocs, and GoogleCalendar
      Tap into collective knowledge
      Well developed organization: Policies and Procedures, Training, PR, Quality Control Committees
      Meetings on OPAL. Communication and organization online via email (GoogleGroups) and virtual meetings
    • http://www.myinfoquest.info/: Live
      Soft launch in July
      Most libraries went live beginning of September
      Majority of questions asked are ready reference then local in nature
      Positive response on campus
      Some problems: Gmail went down
      Overall impressions: great project. Great effort from collective team. Get to collaborate on project with librarians from all over US
    • References
      1. Lenhart, Amanda (2009). “Teens and Mobile Phones Over the Past Five Years: Pew Internet Looks Back”
      2. Murphy, Joseph & Moulaison, Heather. (2009) “Social Networking Literacy Competencies for Librarians: Exploring Considerations and Engaging Participation”
      Questions? Millie Gonzalez, vgonzalez@framingham.edu