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Making an Impact: UX Team of One

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  • 1. Making an Impact: UX Team of One!
  • 2. Where s your orgs UX maturity?The User Experience Maturity Model, Renato Feijo !
  • 3. Leah Buley, UX Team of One!
  • 4. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs manyI do s to teams s ! acce s! aren’t coding, user their time is being wasted.!
  • 5. I believed… ! Desirée  Sy,  JUS,  May  2007.  
  • 6. I believed…
  • 7. #1EDUCATE !YOUR TEAM!
  • 8. These are boots! This is a boot!
  • 9. This is a biscuit!This is a biscuit!
  • 10. This is lemonade! This is lemonade!
  • 11. These are pants! These are pants!
  • 12. Define Your Language User experience! Visual design!Interaction design! Mock-ups! Progressive disclosure! Information Architecture! Mental models! Fitt’s Law! wireframes! Cognitive load! User interface! Affordance!
  • 13. Lunch & Learnh4p://www.flickr.com/photos/mary-­‐heather/3617487099/sizes/l/in/photostream/  
  • 14. Field Interviewsh4p://www.flickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/  
  • 15. Invite Them to the Conversation
  • 16. #2COLLABORATE ! WITH YOUR TEAM!
  • 17. DemysKfying  Design,  InteracKon  12   Jeff  Gothelf  ,, Designers [should] demystify the design process by showing our dirty laundry, bring them into our process, show them what we do, make these highly collaborative teams, agile teams far more successful by giving everybody a sense of what we do.! ,,
  • 18. Design Studio
  • 19. Design Studio•  Upfront! –  Cross-functional teams! –  Happens in Iteration 0!•  Sprint! –  Core team (may include stakeholders)! –  Happens every iteration!Sprint  0   Sprint  1   Sprint  2  Story  Mapping  (2  days)   Mini  Design  Studio   Mini  Design  Studio  Design  Studio  (2  days)   User  Acceptance  TesKng  
  • 20. Tools
  • 21. Share Research This is Bob. ! He likes Excel spreadsheets.! He has over 12 years experience.! He hates re-keying his work into! multiple systems.!
  • 22. Start sketching ?? Critique! sketch! Pitch Idea! ?Read the feature! Each team presents! Be respectful!Mention any research! their sketches! Don’t criticize !Give 5-10 minutes! Remain quiet! drawings !
  • 23. Documentation ?
  • 24. Design Before Estimationh4p://www.flickr.com/photos/catechism/2419049185/sizes/o/in/photostream/  
  • 25. stakeholders engaged•  Provide feedback early!•  Paper prototype!•  Collaborative!
  • 26. Start sketching ?? Critique! sketch! Pitch Idea! ?Read the feature! Each team presents! Be respectful!Mention any research! their sketches! Don’t criticize !Give 5-10 minutes! Remain quiet! drawings !
  • 27. Send an email•  HTML/Plain Text!•  To/CC/BCC!•  Subject!•  Text Editor!•  Signature!•  Pririty!•  Draft!•  Attachments!
  • 28. #3 GET OFFYOUR BUTTTALK TO PEOPLE   !
  • 29. SHOW YOUR SKETCHES•  Rough sketches!•  Explain your thoughts!•  Share with other team ! members or your mom!
  • 30. 5 min usability test•  In-person!•  Remote – Adobe Connect!•  Bring a Dev, QA or BA ! (only one)!
  • 31. Have a coffee•  Gets you out of the office!•  Allows team members to speak more freely!•  Caffeine!!!  ©All  r ights  re s erved  b y  filo sofiflic kan  
  • 32. #4SHARE YOUR WORK   WITH YOUR TEAM! PAN Y! COM
  • 33. Send Survey to Stakeholders•  How the process was working for them!•  What did they like/not like!•  Did the team communicate enough!
  • 34. Talk to Tech Support•  Interview them!•  Find out what makes their job difficult!•  Ask for reports!!
  • 35. Present•  Department meetings!•  Stakeholder meetings!•  Mini conference!
  • 36. #5STAY OPTIMISTIC   !
  • 37. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs manyI do s to teams s ! acce s! aren’t coding, user their time is being wasted.!
  • 38. Create a guidelines
  • 39. Feed the Inmates olate!!! Yum! Choc
  • 40. Find your Soul Mike Kruzeniski!
  • 41. Like-Minded People
  • 42. References•  Mike  Kruzeniski,  Poetry  and  Polemics,   h4p://vimeo.com/9798115  •  Jeff  Gothelf,  DemysKfying  Design,   h4p://vimeo.com/38133507  •  Will  Evans,  IntroducKon  to  Design  Studio,   h4p://uxmag.com/arKcles/introducKon-­‐to-­‐design-­‐ studio-­‐methodology  •  Todd  Zaki  Warfel,  The  Design  Studio,   h4p://vimeo.com/37861987  •  Leah  Buley,  UX  Team  of  One   h4p://rosenfeldmedia.com/books/ux-­‐team-­‐of-­‐one/