Dealing with Assholes
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Dealing with Assholes

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UX professionals deal with people all the time. But what if they are assholes? Learn how to use Eric Berne's Transactional Analysis to respond without being an asshole yourself and other tips to ...

UX professionals deal with people all the time. But what if they are assholes? Learn how to use Eric Berne's Transactional Analysis to respond without being an asshole yourself and other tips to prevent punching people in the face.

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Dealing with Assholes Dealing with Assholes Presentation Transcript

  • DEALING WITH ASSHOLES WITHOUT PUNCHING THEM IN THE FACE @vcagwin   #noassholes  
  • THE DIRTY DOZEN 1.  Personal Insults 2.  Invading one’s “personal territory” 3.  Uninvited physical contact 4.  Threats and intimidation, both verbal and nonverbal 5.  Sarcastic jokes and teasing used as insult delivery systems 6.  Withering email flames 7.  Status slaps intended to humiliate their victims 8.  Public shaming or “status degradation” rituals 9.  Rude interruptions 10.  Two-faced attacks 11.  Dirty Looks 12.  Treating people as if they are invisible The  No  Asshole  Rule  by  Robert  Su7on  
  • RUN!
  • NEGATIVE EFFECTS •  Reduced innovation and creativity •  Reduced cooperation and cohesion •  Higher rates charged by outsiders •  Inability to attract good talent The  No  Asshole  Rule  by  Robert  Su7on  
  • SNIPERS
  • COMPLAINERS h7p://www.biz.uiowa.edu/bizblog/wp-­‐content/uploads/2011/12/milton-­‐office-­‐space.jpg  
  • SILENT PEOPLE
  • THE KNOW IT ALL h7p://www.criEcaltwenEes.in/wp-­‐content/uploads/2010/12/social-­‐network-­‐movie-­‐review_211010124406.jpg  
  • • The  criEcal  parent  –  disciplinarian  and  judgmental   • The  nurturing  parent  –  protecEve  and  soothing  PARENT • RaEonal,  objecEve  and  posiEve  communicaEon   • OOen  mediates  between  the  parent  and  the  child   parts  of  our  personality.   ADULT   • The  duEful  child  –  submissive  and  obedient   • The  free/irraEonal  child  –  creaEve  and  a7enEon   seeking   CHILD   NATURAL RESPONSES Transac0onal  Analysis  by  Eric  Berne  
  • TAKING CONTROL P   A   C   P   A   C   P   A   C   P   A   C   Complimentary   TransacEon   Crossed   TransacEon   Transac0onal  Analysis  by  Eric  Berne  
  • ASK QUESTIONS CALL THEM OUT, BUT COME PREPARED.
  • I VS YOU h7p://www.ohmygahh.com/wp-­‐content/uploads/2013/08/harrison-­‐ford-­‐finger-­‐point-­‐conan-­‐2013.jpg  
  • EMPATHY
  • MAKE FRIENDS GET PERSPECTIVE FROM COLLEAGUES h7p://www.antoniogenna.net/friends/download/friends05.jpg  
  • SUGAR & SPICE ALL THINGS NICE h7p://www.shaunareid.com/2013/04/if-­‐anyone-­‐has-­‐lost-­‐a-­‐duck.html  
  • REMAIN CALM WHAT EVER YOU DO, DON’T THROW A TANTRUM. h7p://www.billdesowitz.com/wp-­‐content/uploads/2012/05/Hulk-­‐2.jpg  
  • CHECK YOURSELF BEFORE YOU WRECK YOURSELF ICE CUBE h7p://www.mycustomer.com/sites/default/files/styles/608x350/public/images/Ice%20Cube.png