Vlerick HRday 2013: Rethinking hrm, Telenet best practices - Claudia Poels

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Vlerick HRday 2013: Rethinking hrm, Telenet best practices - Claudia Poels

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Vlerick HRday 2013: Rethinking hrm, Telenet best practices - Claudia Poels

  1. 1. Rethinking HR Management – Telenet Best PracticesClaudia Poels – Vlerick Management School – 12 June 2013
  2. 2. Telenet HR Management – Best PracticesKey drivers to successfully drive change within an organisation:1. Change from within>> enhance involvement>> immediately create buy-in & facilitate adoption>> sense what actually lives within the organisation2. Dare to be disruptive>> clearly show things change>> wake up organisation>> enable to address & solve issues2
  3. 3. Social Media within Telenet31.Need to review Social Media Policy• Focus group composed of 20 call centreemployees• In-depth discussions on personal usage ofsocial media• Brainstorming on potential use of socialmedia in the Telenet business• Realistic policy with respect to externalsocial media usage• Development of internal social media toolsto drive collaboration and knowledgesharingSocial media usage driving business
  4. 4. Repositioning mid-year review42.Rethink classic mid-year review• Group discussion with the HR team on thepurpose and use of the mid-year review• Different working groups based on Insights®personality building blocks• Re-dynamised decision process• Clear, opposing points of view resulting in abalanced decision• Full turnaround of an evaluation moment intoan orientation & personal growth toolMid-year review as orientation tool
  5. 5. Introduction of the Coaching Compass53.• Easy, short questionnaire (16 questions) for employees to provide feedback on their direct management,performed 2x each year• Bottom-up feedback on management, coaching and organisation• Basis for further development, allowing higher management to coach their direct management reports• No evaluation purposeCoaching & supportBottom-up feedbackon directmanagement
  6. 6. Thinking Business64.Make the link between HR and Business by thinking exactly like them• Understand what the company’s business consists of• Learn the language of your business and your clients• Actively apply the language in contacts with business and clients
  7. 7. HRM harmonization within the LGI Group75.Call to align Performance Processes• Each subsidiary to present its best practiceswith respect to performance evaluationProcesses• Aim to come to one standardized commonperformance evaluation system• Grasp opportunity to entirely redesignevaluation cycles within the group• Future proof• Disruptive (?)Simplification & improvementProcessSub AProcessSub BProcessSub C
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