How to "Use" your Users - VOTE -> bit.ly/sxsw-users

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

1 comments

Comments 1 - 1 of 1 previous next Post a comment

Post a comment
Embed Video
Edit your comment Cancel

6 Favorites & 1 Event

How to "Use" your Users - VOTE -> bit.ly/sxsw-users - Presentation Transcript

  1. How to “Use” your Users
    • by vinnie lauria
    • [email_address]
    from new features, to bug testing, to driving new traffic - how to get the most out of the community using your product.
  2. Roles in a typical web company Engineering Marketing & Sales Web Design Testing & QA Customer Service Product Development
  3. Testing & QA cc http://flickr.com/photos/jeronimo/1255949895/
  4. Personal communication is key will i hear back? real-time personal robot chat widgets email forums surveys feedback form
  5. Product Development release early Users Love it? no yes whiteboard Process Feedback
  6. Ignore that loud 2% 98% http://www.swiss-army-knife-wenger.co.uk/wenger_giant_swiss_army_knife_2.jpg http://nexus404.com/Blog/wp-content/uploads/2007/07/swiss-army-knife-business-multi-tool.jpg http://z.about.com/d/graphicssoft/1/0/k/t/4/swissarmy.jpg
  7. Web design - user submitted
  8. Customer Service Have your users talk to each other!
  9. Marketing by the users widgets w/ ad guerilla campaigns PEOPLE LOVE US on
  10. Marketing by the users seo campaigns Click Here to Invite your friends forced word-of-mouth
  11. Your users dig your service “ Can you please rate up this story/post/video...”
  12. Engineering http://micampe.it/projects/flickruploadr http://housingmaps.com
  13. What else can you do with your users? cc http://flickr.com/photos/joeshlabotnik/305410323/sizes/l/
  14. Localization
  15. Interns
  16. Poke your users, they’ll work harder
    • “ Thank You” for joining
    • Reminders
    • Notifications
    • Newsletters
  17. Reward with recognition
    • Personal Communication
    • Leaderboards
    • Badges
    • “Elite” status
  18. Trade ‘work’ for... 15% off..
  19. Summary
    • Lots of areas where your users can help
    • Open communication is key
    • Both parties should benefit
  20. Thanks
    • Vinnie Lauria, [email_address]
    • San Francisco, CA
    • Get a free forum at lefora.com

+ Vinnie LauriaVinnie Lauria, 2 years ago

custom

2751 views, 6 favs, 2 embeds more stats

Please vote by Sep 4 for SXSW - http://bit.ly/sxsw- more

More info about this document

© All Rights Reserved

Go to text version

  • Total Views 2751
    • 2745 on SlideShare
    • 6 from embeds
  • Comments 1
  • Favorites 6
  • Downloads 107
Most viewed embeds
  • 4 views on http://useruser.wordpress.com
  • 2 views on http://24per7.blogspot.com

more

All embeds
  • 4 views on http://useruser.wordpress.com
  • 2 views on http://24per7.blogspot.com

less

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

Cancel
File a copyright complaint
Having problems? Go to our helpdesk?

Categories

Groups / Events