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Aspire Lifestyles Global Products Brochure

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ASPIRE SERVICES …

ASPIRE SERVICES
Though you may have millions of customers, our goal is to make each one feel like the only one.
Steeped in 25 years of Concierge heritage, Aspire Lifestyles’ portfolio of services is designed to strengthen your customers’ relationship with your brand by creating memorable experiences with an emotional connection that carries a positive association with your brand. The net effect is customers who feel like your most-valued assets, resulting in unmatched engagement and brand loyalty.
Aspire’s white-label programs are designed to be strategic marketing tools in the acquisition, engagement and loyalty of your customers. We drive innovative program marketing and customer communications to successfully achieve rich, consequential engagement. Every Aspire customized program is supported by comprehensive data analytics and program ROI to drive accountability and overall success.

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  • 1. D E L I V E R I N G T H E E XC E P T I O N A L , W I T H O U T E XC E P T I O N .
  • 2. A 25-YEAR TRADITION OF INNOVATIVE CUSTOMER ENGAGEMENT SOLUTIONS Aspire Lifestyles represents the merger of three of the world’s premier concierge and personal assistance companies –International SOS, VIPdesk, and EMSM. Working together, these three companies, with their heritage of unsurpassed service excellence, offer a truly integrated global concierge and customer loyalty platform. The dedication, experience and innovation that this team of industry leaders brings to its best in class global operation promises to provide your brand with product and service solutions that will maximise the overall value of your customer relationship. Recognised for reliability, global network Renowned for enhancing customer loyalty Founded in 2008 in Korea to address demand capabilities and outstanding service, on behalf of the world’s most prominent brands from one of the fastest growing markets International SOS serves 86% of the global through high-touch concierge services, this for high-end credit card customers in the Fortune 100 companies. Its Worldwide company is powered by an unmatched high-tech world, EMSM is an industry-leading provider Enhancements Division has been infrastructure built exclusively by them to meet of concierge services and brand-loyalty providing high-touch concierge services to the needs of their clients. programmes. discriminating customers since 1987. PAG E 2
  • 3. “Exceptional Service. I love it. Perfect for my busy schedule where I have time to dream of what type of vacation I want but no time to plan. Thank you very much.” -aspire lifestyles customer DELIVERING MINOR MIRACLES You provide the need. We provide the creativity. We make it happen. Aspire Lifestyles offers a suite of services that offer unsurpassed brand enhancement and customer loyalty. Our white-labeled programmes are designed to be strategic marketing tools in the acquisition, engagement and retention of your target customer. OUR SERVICE OFFERINGS Engage: Aspire Concierge Reward: Aspire Rewards Discover: Aspire Experiences Indulge: Aspire Benefits Ease: Aspire Airport VIP Care: Aspire Assistance Protect: Aspire Insurance Advisers Our approach to driving exceptional engagement includes high-touch interaction with your customers by our savvy trained Concierge, powered by an award-winning PCI-DSS Level 1 compliant technology platform. PAG E 3
  • 4. “In a world where customer service is dwindling, it is reassuring to know that there are companies still assisting people in a most professional way. Your Concierge service is the gold standard in customer relations.” -aspire lifestyles financial services client A WORLD OF IMAGINATION We are local to your customer. We are global for your brand. Aspire’s global services are designed to be culturally relevant and delivered by native speakers. EXPERIENCE AND REACH Global Scale: 900+ Concierges & Brand Ambassadors Total Enhancement Contracts: Approximately 1600 Languages: 90 languages Enrolled Enhancement Services Users: 60 Million Locations: Concierge Operations in 19 countries Call Statistics: 3.25 million calls/year GLOBAL PARTNERSHIPS Our members expect the best life has to offer from Aspire Lifestyles. Providing the best means partnering with the best. Whether it’s access to one of the world’s top designers for a one-on-one fashion consultation in Paris, a suite upgrade at a five-star hotel in Kuala Lumpur, or knowing how to get into the “right” Sydney nightclub, Aspire can make it happen. We partner with the world’s best names, be they large or small, known or unknown, to build and grow a globally consistent offering of access and value in all the key lifestyle categories. PAG E 6
  • 5. “Aspire Lifestyles did nothing short of wowing us and going above and beyond. Their dedication to clients is astounding.” -aspire lifestyles client TECHNOLOGY IS NO LONGER A LUXURY Our technology platform supports your customers and their needs anywhere in the world. Aspire Lifestyles’ award-winning technology platform supports your specific operational needs, as well as your global servicing and growth requirements. • Global service delivery through an integrated concierge CRM technology platform, supported in strategic locations across regions, allows us to deliver personalised, consistent service whenever customers call us in any part of the world. • An intuitive user interface with real-time automated workflow protocols enhances Concierge effectiveness and the customer experience. • Performance Analytics and Reporting provides actionable business intelligence to help our clients optimise marketing tactics. • Robust Disaster Recovery and Business Continuity allows our clients to operate with maximum service integrity and quality. • Strong data security processes and policies in compliance with PCI-DSS Level 1 standards. • Detailed customer profiles to personalise the service delivery, benefits and promotions according to customer interest or preference. PAG E 7
  • 6. “Thank you so much for your recommendations. The concierge service is the reason I keep my relationship with you.” -aspire lifestyles customer HELPING YOU BRAND YOUR CORNER OF THE WORLD Aspire Lifestyles has a passion to perform. Aspire Lifestyles has an established track record of stellar execution, consistently surpassing expectations and goals, and winning awards on behalf of our clients. We are committed to providing personalised service with the highest calibre of integrity and excellence. Client Focus: Your individual business objectives and specific customer needs are the driving force behind our customised, measurable solutions. Passion: Your customers directly experience our enthusiasm and dedication to fulfil every request with exceptional service, without exception. Innovation: Real-time solutions benefit you and your customers when we creatively apply our groundbreaking technology. Trust: You can entrust your two most valuable assets – your customers and your brand – to our meticulous care and highly respected, ethical approach to partnership. There are some things in this world that can’t be bought or measured with money. Our white–labeled services simplify your customers’ lives so they can live in the moment. You’ll have peace of mind knowing that your customers are taken care of no matter where they are or what they need. PAG E 1 0
  • 7. CONTACT US WITH YOUR QUESTIONS Aspire Lifestyles Global Headquarters 331 North Bridge Road | #17-00 Odeon Towers | Singapore 188720 Phone: +65 6330 9522 | sales@aspirelifestyles.com Regional Offices: e u rope You can contact your local Aspire Aspire Lifestyles Europe Building 4, Chiswick Park 566 Chiswick High Road London W4 5YA England Phone: +44 203 564 8140 Email: salesemea@aspirelifestyles.com Aspire Lifestyles Malaysia Unit A-12A-1 Level 12A, Menara UOA, Bangsar 5 Jalan Bangsar Utama 1 59000 Kuala Lampur, Malaysia Phone: +603 2787 3000 Email: malaysia@aspirelifestyles.com hong k ong philippine s Aspire Lifestyles Hong Kong 16/F World Trade Centre 280 Gloucester Road Causeway Bay, Hong Kong Phone: +852 2528 9998 Email: aspirehongkong@ aspirelifestyles.com Aspire Lifestyles Philippines Unit 2802D-2803A West Tower Philippines Stock Exchange Centre, Exchange Road, Ortigas Centre 1600 Pasig City, Metro Manila, Philippines Phone: +632 687 0999 Email: mnlsales@aspirelifestyles.com Lifestyles office and Aspire Insurance Advisers directly. Countries are listed alphabetically: Aspire Insurance Advisers Building 4, Chiswick Park 566 Chiswick High Road London W4 5YA England Phone: +44 7950 574 863 Email: enquiries@aspireinsuranceadvisers. com a m erica s Aspire Lifestyles Americas (North America, South America, Latin America) 324 N. Fairfax Street Alexandria, VA 22314 USA Phone: +1 703 837 3525 Email: salesamericas@aspirelifestyles. com a u s trala s ia Aspire Lifestyles Australasia 45 Clarence Street Level 3 Sydney NSW 2000 Australia Phone: +61 2 9372 2468 Email: salesaustralasia@aspirelifestyles.com north a s ia Aspire Lifestyles North Asia Suite 105, Wing 1, Kunsha Building Xinyuanli, Chaoyang District Beijing 100027, China Phone: +86 21 5298 9538 ext 1317 Email: northasiaservice@ aspirelifestyles.com m alay s ia india Aspire Lifestyles India Suite No 605-606, 6th Floor, Copia Corporate Suites Plot No 9, Jasola District Center New Delhi 110025, India Phone: +91 11 4189 8856 Email: Email: aspireindia@ aspirelifestyles.com r u s s ia Aspire Lifestyles Russia 16/1, Dokukina Street Moscow, 129226, Russia Phone: +7 495 937 64 50, ext 1307 Email: aspireeemea@aspirelifestyles.com s ingapore j apan Aspire Lifestyles Japan 11th Floor, Sumitomo Fudosan Shin-Akasaka Bldg. 4-2-6 Akasaka, Minato-ku Tokyo, 107-0052 Japan Phone: +81 3 3560 8161 Email: sales.japan@aspirelifestyles.com s o u th k orea Aspire Lifestyles South Korea 15th Floor, Apple Tower 175 Jamsil-dong, Songpa-gu Seoul 138-161, South Korea Phone: +82 2 3140 1940 Email: seunghyun.ryu@ aspirelifestyles.com Aspire Lifestyles Singapore 8 Changi Business Park Ave 1, #09-51 UE Bizhub East (South Tower) Singapore 468018 Phone: +65 6338 2311 Email: aspiressea@aspirelifestyles.com s o u th a f rica Aspire Lifestyles South Africa 72 New Road Midrand, South Africa, 1685 Phone: +27 11 541 1000 Email: aspiresouthafrica@ aspirelifestyles.com tai wan Aspire Lifestyles Taiwan RM 405, 4F, No. 96 Chung Shan North Road, Sec. 2 Taipei, 104, Taiwan, R.O.C. Phone: +886 2 2523 2220 Email: taiwanmarketing@aspirelifestyles. com thailand Aspire Lifestyles Thailand 93/1 GPF Witthayu Towers, Tower B, 11th Floor Wireless Road, Lumpini, Pathumwan Bangkok, 10330, Thailand Phone: +662 205 7755 Email: aspirethailand@aspirelifestyles.com u nited ara b e m irate s Aspire Lifestyles United Arab Emirates Suite 4000, W7B, Dubai Airport Free Zone PO Box 54757 Dubai (UAE) Phone: +971 4 601 8808 Email: aspireeemea@aspirelifestyles.com vietna m Aspire Lifestyles Vietnam South: 65 Nguyen Du, District 1 Ho Chi Minh City, 70000, Vietnam North: 72 Xuan Dieu, Tay Ho District Hanoi, 10000, Vietnam Phone: +84 8 3823 6520 Email:vietnamconcierge@ aspirelifestyles.com

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