Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com
Summary
Goal: To bring about change in the...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com

    •   Facilitated the group (in my curr...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com
Six Sigma Black Belt at Wipro
January 2007...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com

Manager - Quality at Aviva COS-C
March 20...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com
   • Visited USA to transition the billing...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com
    •   Developing Fundamental Critical Th...
Name: S. Venkat Kumar
Mobile: +919962002441
e-mail: venkat.theemperor@gmail.com
MA, English, 2001 - 2003

Brainbench (onli...
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Venkat

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Transcript of "Venkat"

  1. 1. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com Summary Goal: To bring about change in the way quality is perceived by people thereby internal, external customer satisfaction and delight are achieved in turn resulting in market leadership to the organization I'm associated with. About Myself: Versatile personality, and manages team by knowledge Honors and Awards • Best Project Award from Indian Statistical Institute • Star performer award @ OfficeTiger • Braveheart award @ OfficeTiger • Best Project Manager Award @ OfficeTiger Interests • Quality Management • Implementation of Six Sigma • Operations Research • Consulting Business • Operations Achievements Summary: • Part of the Lean Workout to reduce the dependencies in NPS process @ Patni • Has mentored 2 Black Belt projects a. Reduce Exception tickets by 50% (@ Patni) b. Improve the customer satisfaction index (@ Aviva) • Has mentored more than 120 GB projects, 179 Lean projects and have contributed to the organizational Ys, • Has executed 2 Black Belt projects a. Reduce Paper consumption (@ Officetiger) b. Reduce Process time rollout (@ Officetiger) • Implemented Best Practices across the organizations • Have trained 20 people in TRIZ principles (contradiction matrix, system concept, theory of evolution, IFR, Use of resources and Levels of innovation/invention) • Trained 83 Black Belts, 189 people as Lean Six Sigma Green Belts and more than 600 people in Six Sigma Awareness, SPC.
  2. 2. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com • Facilitated the group (in my current organization) to successfully generate actionable ideas using TRIZ techniques for reducing slippages in time sheet adherence • Helped the organization(s) to save few Million USDs through Six Sigma inititatives • Implemented Six Sigma practices in Finance printing, HR, General Administration, Procurement and Software domain • Has been instrumental in transitioning more than 6 processes from onsite • Submitted a white paper on project management in ITES sector to the Six Sigma leader for participating in the IQPC project management conference which got selected as Wiki of the Week in Patni Experience Location Six Sigma Black Belt at Patni Computer Services November 2007 - Present (2 years 1 month) Responsibilities: • Facilitated lean workout and innovation forum • Created a customized framework for extending BPMS service to the McDonald's client within 30 days • Successfully streamlined the Vendor verification Admin process using VSM (Lean Technique) impacted the maximum cycle time from 10 days to 6 days (reduced process map with 60+ steps into 20 process steps, eliminated courier charges, waiting time at security function, multiple levels of approvals and multiple levels of forwarding the vendor price comparison statement, time taken to acquire new vendor information) - Impact 4500 USD/annum • Mentored the Inter-Location BB project "Reduce Exception Tickets count by 50%" (used Chi Square, Pareto, Fish Bone, Control Impact Matrix, and Gemba tools) - Impacted SLA of client and savings realization of 100K USD/annum (at cost/hour/full time employee not on revenue. If it is on revenue it will be 300K USD/annum) • Realized savings worth 784K USD/year (nearly 50% of the project savings are calculated at cost/hour/full time employee not on revenue. If done on revenue then the cumulative savings will be 1 million USD) as part of Six Sigma and Lean project Delivery • Have trained 20 people in TRIZ principles (contradiction matrix, system concept, theory of evolution, IFR, Use of resources and Levels of innovation/invention) and successfully generated actionable ideas for reducing slippages in time sheet adherence • Ensuring the various compliance related risks are captured as part of the Risk Register FMEA • Has mentored 72 DMADV, 18 DMAIC and 179 Lean projects • Completed training 78 participants in Lean Six Sigma Green Belt training • Completed training 83 Black Belts • Contributed to the Six Sigma pitch content • Submitted a white paper on project management in ITES sector to the Six Sigma leader for participating in the IQPC project management conference
  3. 3. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com Six Sigma Black Belt at Wipro January 2007 - November 2007 (11 months) Responsibilities: • Setting up Quality Management Systems • Facilitate transition of process from Offshore to the wipro chennai site • Drive Process Audits • Drive Six Sigma projects • Variation Management • Standardization using ISO and COPC • Train Managers in SPC and Variation Control • Train Managers in Forecasting • Train Managers in DMAIC • Metric Mgmt • Trained 37 Green Belts (from Middle and Senior Management) • Trained 50 TLs Variation control • Certified ISO 9001-2000 Internal Auditor • Successfully Completed Average Handle Time Analysis for Boeing Client using Crystal Ball Simulation Techniques • Travelled to US (Seattle) to transition the Boeing Accounts Payable process • Team Member of the ISO audit held in Wipro • Executed the External Accuracy of Contracts process from 40% to 95% (Green Belt project) • Conducted Black Belt training for managers and TLs Six Sigma Black Belt at Birlasoft India Limited June 2006 - December 2006 (7 months) • Responsible for creating Six Sigma leadership team at Birlasoft Chennai • Initiated "Increase EBIDTA from 7% to 10% for Chennai centre" mega Six Sigma project • Responsible for completing lean analysis on transportation, electricity consumption • Developed Six Sigma lean material • Responsible for training more than 80 Green Belts • Responsible for training more than 20 Team Leaders in Statistical Process Control Methodology
  4. 4. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com Manager - Quality at Aviva COS-C March 2006 - May 2006 (3 months) • Implementing BPMS in the support services • Calibration • Drive Process audits and Six Sigma programs • Mentored the “Improve Customer Satisfaction Index project” Black Belt Project Manager Process Control at OfficeTiger (at the time of leaving officetiger) November 2001 - March 2006 (4 year 4 months) • Executed two Black Belt projects: o Reduce Paper consumption (@ Officetiger) o Reduce Process time rollout (@ Officetiger) • Trained more than 50 Six Sigma Green Belts • Trained more than 500 Six Sigma White Belts • Lead Six Sigma and lean initiatives at OfficeTiger • Mentor 30 Green Belts and saw the projects through completion • Contributed to Quality Literature relating to Golden Peacock award assessment • Help the management in identification of pain areas and convert them into statistical and later ensure a business solution • Won the best Six Sigma project award at Indian Statistical Institute • Implement and Manage outsourced projects • Project Planning, Controlling and Gap analysis • Conduct Six sigma White Belt, Quick Sigma and Copy sigma sessions • Completed the first Green Belt project on "Developing Process Model for Implementing Fast Track projects" • Won the Brave Heart Award at Office Tiger • Lead the production team • Hand holding the new project till stabilize phase and then moving on to new transitions • Ensured preparation of knowledge transfer document for the new outsourced projects • Ensured coordination and timely delivery of technological requirements for new programs • Running test jobs and arriving at potential handle time for varied type of production jobs thereby forwarding recommendations to the production team for resource and shift planning • Mentoring project coordinators and lead project coordinators in the new type of production jobs • Transitioned 5 processes
  5. 5. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com • Visited USA to transition the billing project • Won the best Project Manager award at OfficeTiger • Lead a team of production co-coordinators for the financial printing division • Ensured Outgoing quality of the typeset documents • Ensured timely production related updates to the entire team • People and Queue Management • Part of weekly production calls • Coordination with the client side facilitators and ensured effective transfer of knowledge for new processes to the team • Team assessment and performance management • Operations and Production Management • Won the Best Performer Award Twice • Preparation of client related training materials • Impart training in MS-Office, client specific templates • Assess agents and Client Managers on technical knowledge • Report to Training Head • Won the Star Performer Award Senior Executive Training at First Computers January 1997 - October 2001 (4 years 10 months) • Responsible for Corporate trainings • Responsible for delivery of sessions in Core Java, HTML, DHTML, Windows NT Administration, • JSP, Servlets, RMI, ASP 2.0, CORBA, VB Script 5.0, MS-SQL 7.0, and MS-Office • Has experience in teaching the software professionals from HCL On the Job Training and Certifications First Computers Faculty Certification, Computer Integrated Management Modules, 1997 - 2001 3 Certifications to conduct trainings in computer integrated management modules. This enabled me to teach MS-Office to resolve business problems, also covers modules like negotiation, thinking (Edward De Bono), Mind mapping, Root Cause Analysis, Executive Summary, Effectiveness vs. Efficiency. I have solid grounding in MS-Excel functions like Goal seek, Solver, Financial functions, Cross tab query, Action queries, Report designing and Generation thru MS-Access. PATNI Managerial Development, Managerial Skills, 2007 - 2007 • Enabling Breakthrough Creativity - Grade A
  6. 6. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com • Developing Fundamental Critical Thinking Skills - Grade B • Communicating Effectively with Difficult Coworkers Simulation - Grade B+ • Communicate for Results - Grade B • Coaching Skills - Grade B+ • Being Prepared for Change - Grade A • Assertiveness from the Inside Out - B+ • Achieving Success with the Help of a Mentor - Grade B+ • A New Manager's Responsibilities and Fears - Grade A Project Management • Object-Oriented Analysis and Design with UML, Analyzing the System, 2007 – 2007 - Grade A (89%) • Project Management, Project Management, 2007 – 2007 • Activities and Societies: Project Activity Duration Estimating (PMBOK 2000) - Grade A • Project Activity Planning (PMBOK 2000) - Grade B+ • Project Communications Management Simulation - Grade A+ • Project Communications Planning (PMBOK 2000-aligned) - Grade A • Project Contract Management (PMBOK 2000) - Grade B • Project Cost Control (PMBOK 2000) - Grade A • Project Quality Assurance (PMBOK 2000) - Grade B+ • Project Quality Control (PMBOK 2000) - Grade B • Project Quality Planning (PMBOK 2000) - Grade A+ TRIZ, Inventive problem solving, 2008 - 2008 Activities and Societies: Learnt the concept of TRIZ and tools. Tools learnt were: contradiction matrix, system concept, and theory of evolution, IFR, Use of resources and Levels of innovation/invention. The topic also covered the 40 principles of TRIZ and how to resolve contradiction using the TRIZ principles Education ICFAI University MBA, Investment Banking, 2009 – 2011 (expected) (Completed Diploma in Management as result of completion of Stage III) ICFAi University PGDQM, Quality Management, 2007 - 2008 DNV Quality Consulting Group ISO Internal Auditor Training, ISO 9001:2000, 2007 - 2007 Indian Statistical Institute Certified Master Black Belt, Six Sigma, 2006 - 2007 Annamalai University
  7. 7. Name: S. Venkat Kumar Mobile: +919962002441 e-mail: venkat.theemperor@gmail.com MA, English, 2001 - 2003 Brainbench (online validation and certification) IT Technical received 5 certifications, in Computer Basic, 2000 - 2000 (Javascript, MS-Word 97, HTML 4.0, Computer Fundamentals and MS-Excel) Brilliants PGDSAD, Computer Programming, 1994 - 1996 Santhome Higher Secondary School Physics, 1989 – 1993

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