Online customer interactions made easy
“having their questions
answered by a live agent is one
of the most important features
on a website”
ACCORDING TO FORRESTE...
HAVE YOU EVER ABANDONED AN
ONLINE PURCHASE ?
60%
consumers abandon the
transaction if they can’t
find immediate support
(Forrester)
of abandoned shopping
carts go cold...
A CLOUD-BASED SERVICE THAT ALLOWS ANY
COMPANY TO PROVIDE LIVE SUPPORT TO
ONLINE CUSTOMERS
VIVOCHA IS A FULLY INTEGRATED
PLATFORM FOR MANAGING ONLINE
INTERACTION CHANNELS
MULTICHANNEL
chat voice videoco-browsingclick2call
SIMPLE+
SMART+
BEAUTIFUL+
PROACTIVE
ENGAGEMENT
Decide when and who
to engage, based on
wide variety of rules
Vivocha on the Go
Proactive engagement & Real Time Collaboration
Push notifications & GeoLocation
Mobile OS: iOS - Android...
API
Agent Desktop API
Analytics API
CTI API
Front-end API
Nicola Lanzetta
SeniorVice President ENEL
*the 2nd largest Utility in Europe
25Xmore paying customers
“ Thanks to our anal...
Integrate with Your Systems
!
Vivocha is seamlessly integrated with your
key business systems or contact center technologi...
“I really love your product, and hope that we can find a way to go
to market together” Conan Reidy,VP Business Development...
Chat - PSTN - VoIP
Real Time Analytics
Collaboration Tools
Easy / deep integration with
CRM eCommerce platforms
3rd party ...
03/11
BACK-END INTEGRATION
Hybris Fully Embedded
AGENT DESKTOP
Zendesk Fully Embedded
WE ARE HERE
MILAN
CAGLIARI
BRUSSEL
SAN PAULO
SAN FRANCISCO
@vivocha
vivocha
info@vivocha.com
THANK YOU
vivocha
Vivocha corporate
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Vivocha corporate

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Established in 2012, and already serving 80+ clients worldwide amongst which ING Bank, Nectar, Save the Children, and many more top brands, Vivocha is an award-winning, and growing startup with offices in San Francisco, Milan, and Cagliari; Vivocha provide a cloud-based online customer interaction platform enabling businesses to seamlessly and proactively communicate, on the go as well, with prospects and customers directly on their own websites, using any combination of VoIP, video, chat, callback, and collaboration tools like assisted browsing and form and document sharing: up in less than 5 minutes, Vivocha’s platform helps increase conversion rates and customer satisfaction via significant improvements in online cand mobile ustomer experience.

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Vivocha corporate

  1. 1. Online customer interactions made easy
  2. 2. “having their questions answered by a live agent is one of the most important features on a website” ACCORDING TO FORRESTER RESEARCH ROUGHLY HALF OF ONLINE CONSUMERS SAY THAT:
  3. 3. HAVE YOU EVER ABANDONED AN ONLINE PURCHASE ?
  4. 4. 60% consumers abandon the transaction if they can’t find immediate support (Forrester) of abandoned shopping carts go cold within an hour 90% (Harvard research)
  5. 5. A CLOUD-BASED SERVICE THAT ALLOWS ANY COMPANY TO PROVIDE LIVE SUPPORT TO ONLINE CUSTOMERS
  6. 6. VIVOCHA IS A FULLY INTEGRATED PLATFORM FOR MANAGING ONLINE INTERACTION CHANNELS
  7. 7. MULTICHANNEL chat voice videoco-browsingclick2call
  8. 8. SIMPLE+ SMART+ BEAUTIFUL+
  9. 9. PROACTIVE ENGAGEMENT Decide when and who to engage, based on wide variety of rules
  10. 10. Vivocha on the Go Proactive engagement & Real Time Collaboration Push notifications & GeoLocation Mobile OS: iOS - Android - WinPhone HTML 5 - CSS3 widgets + Voice Call Backs + WebRTC - in App Voice support
  11. 11. API Agent Desktop API Analytics API CTI API Front-end API
  12. 12. Nicola Lanzetta SeniorVice President ENEL *the 2nd largest Utility in Europe 25Xmore paying customers “ Thanks to our analytics tool we discovered that customers that interact via Vivocha convert into paying customers 25x more than self service customers”
  13. 13. Integrate with Your Systems ! Vivocha is seamlessly integrated with your key business systems or contact center technologies ! ! ! ! ! ! ! or you can use our APIs to integrate with any system ! Agent Desktop + BackEnd + Analytics + CTI
  14. 14. “I really love your product, and hope that we can find a way to go to market together” Conan Reidy,VP Business Development @ Zendesk “Our positive initial impressions of their technology proved to be well founded. In very short time we had a nice integration with our accelerator storefront” Paul Ramshaw, Product Strategist @ Hybris “Can I say what a beautiful design, absolutely a delight to drive, hands down the best structure, design, features just great. No comparison to anything on the market and I have done quite a lot of research until I happen to find you” Josko Sestan, Founding Director @ Radicall Limited RADICALL LIMITED “I've been impressed from the short time required and easiness to create a complete integration with IBM Smarter Commerce suite “ Giuseppe Ravasi @ IBM
  15. 15. Chat - PSTN - VoIP Real Time Analytics Collaboration Tools Easy / deep integration with CRM eCommerce platforms 3rd party CTI platforms OPEN API - FRAMEWORK FULLY INTEGRATED MULTIMEDIA COMMUNICATION SUITE Easy yet powerful High # of concurrent services A/B testing CUSTOMER OPERATIONS' SCALABILITY Queue Mgmt & Routing Reporting & Staffing SERVICE CREATION ENVIRONMENT (a.k.a. Web-foundry) Easy App integration Push notifications Rich yet optimized user experience MOBILE Enterprise class technology Live in 5 minutes
  16. 16. 03/11 BACK-END INTEGRATION Hybris Fully Embedded
  17. 17. AGENT DESKTOP Zendesk Fully Embedded
  18. 18. WE ARE HERE MILAN CAGLIARI BRUSSEL SAN PAULO SAN FRANCISCO
  19. 19. @vivocha vivocha info@vivocha.com THANK YOU vivocha

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