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Know Your Opponents, Grow Your Fans

Know Your Opponents, Grow Your Fans






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  • Where to find data on you and your competitorsUnderstand what it means and……build an effective campaign around it
  • Just four years ago, “Social Media for Business” was a totally new conceptBefore that, business owners were just figuring out that email marketing was a solid marketing strategy10 years ago, it was having a web page that was in question.Today, marketing is changing faster than ever – not only do you need a website, you need to be building you customer database, you need email marketing, now you need a facebook profile, a twitter profile, YouTube profiles and ways to populate it all with content and provide direct engagement!…and I promise that there are only a FEW more completely clichéd slides in the rest of the presentation.
  • A Marketing Director at a large hotel group who wants to leverage a contest to target people 35 years or older who have a college education and an income of $100k+.He wants to leverage social media to build a fan base of potential customers and needs to be able to directly communicate with them outside of social networks.He sees the benefit in tracking performance and increasing the amount of customer data they can obtain.But, he doesn’t know where to begin…
  • Talk through these points.
  • Again, here’s the target audience that Jeff is trying to find
  • Since the target is all about demographics, we’ll start with Quantcast.com – a site that, among other things, does a good job of summarizing the demographics of websites
  • The percentages on the left are for the specific site, the numbers of the right are a index compared to the internet average.This helps us see where some sites are stronger than average in specific demographicsThese are the top 5 social networks in 2011Facebook = 55% female, almost half (42%) are 18-34, 32% make over $100k, over half have college educationsTwitter = similar to Facebook in demographics, but tends to a slightly older crowd with young kidsMySpace = has an above average amount of 13-17 year olds, with little spending power and no college educationLinkedIn= 49% female, majority of 18-34 that make over $100k and have college or grad school educationGoogle+ = too new to gather demographics at this timeThe two sites that fit Jeff’s target demographics the best are Twitterand LinkedIn, here’s why…
  • Go through the bullets
  • Now that Jeff knows where his audience is located, he can dig a little deeper and find out what is competition is doing.
  • Go through the bullets
  • Compete.com offers both free data and additional insights with a paid subscriptionReview the bullets
  • It’s easy to use… just type in 1-5 sites that you would like to view and click “compare”
  • Google insights is extremely powerfulThere are small updates that are continually made, which continues to increase it’s effectivenessReview the bullets
  • When using Google Insights, you can compare by: TermsLocationTime rangesEach one has it’s own value and depends on the data you want to understand. Terms will probably be used the most, but there are times when you want to be able to see search volume comparisons between separate locations or one year vs. another.
  • Make insights do the work for you.Walk users through the sections.
  • Insights also provides access to how people are searching for the words you are comparing.This helps identify variations of what people type to search as well as related terms that are growing in popularity
  • Because Jeff is planning to include paid search within his campaign, understanding where people search for your competition is important.In the composite map, the search volume is highest where the dots are black.Knowing this will help Jeff pick and choose which regions will be most effective and have the highest search volumes
  • This is on a linear scale. Viewing in this format helps showcase which ones are really standing out
  • In my presentation last year, this was the situation of the two pages.
  • This year, is a totally different story.Hilton has a head start, but Marriott started paying attention to Facebook and has done a great job. Marriott has grown from 4,000+ fans to over 27,000 fans in about nine months.Hilton grew from 47,000+ fans to 110,000+ fans in the same time period.One of the key differences is that Hilton is using strategic incentives for fan growth – namely in the form of giveaways.
  • Across twitter, there are a ton of people that are searching for a hotel. Using the advanced search tools on Twitter, Jeff can narrow searches down by term and geographical location of where the tweets are coming from.This helps Jeff measure possible engagement and conversations that can be started between consumers and his brand.It’s all about dialog and not about sales. A good approach is making sure that people remember your brand on an emotional level and not as a brand that tried to sell them something on Twitter
  • SpyFu also offers two versions (free/pay)It offers amazing insight into what websites are doing in regard to both organic and paid search campaigns
  • This keyword overlap chart shows the number of keywords and the actual keywords, that are common between all three, two sets or are just for the one company.Jeff is able to use this to find keywords that will be good to use in his own campaign.
  • Jeff learns that all competitors are using paid search, this chart shows the top three along with their spends.
  • As blogs became popular – and businesses started picking up how they can be used, we can see a huge increase in the number of results
  • With recent improvements made to the traffic estimator, Jeff can use this to get a good idea of what his budget should be and how much traffic he’ll be able to generate from specific keywords
  • If Jeff wants to be number 1 anytime someone searches, by name, for his top five competitors, he would have to spend $23,000 to $35,000 per day (which would generate 15k-16k clicks) and be exposed to an estimated 30 million searches per month

Know Your Opponents, Grow Your Fans Know Your Opponents, Grow Your Fans Presentation Transcript

  • Know Your Opponents, Grow Your Fans
    Understand what your competitors are doing and how to improve your marketing playbook.
  • Information Overload
  • Meet Jeff
  • Where Jeff Should Begin
    Find where his target audience is located online
    Find out what his competition is doing
    Put it all together and build an online marketing playbook
    Use contests to blend online marketing channels
  • Finding Jeff’s Target Audience Online
    35 Years or Older, with a College Education that makes over $100k
  • Quantcast.com
    US DemographicsAwesome! – Get a break-down of what types of visitors are going to an individual site.
    Audience Also LikesFind out what other sites a visitor will go.
    Site Found By These KeywordsLearn what keywords sites are being found under.
  • 3 Steps to Finding Your Audience Online
    Use Quantcast.com to find the demographics of your website
    Compare and match up with the demographics of top online sites or niche networking sites
    Find additional possibilities through Quantcast’s “Audience Also Likes” section.For example: Users of tagged.com also visit urbanchat.com – which directly matches their top demographic.
  • Facebook
    Top Five Social Media Networks
    [Demographics not currently available]
    • 24%are over 35 years old (32% in 2010)
    • 30% make $100k or over (32% in 2010)
    • 51% has college or grad. School education (53% in 2010)
    • 38% are over 35 years old
    • 39% make $100k or over
    • 74% has college or grad. School education
    Making the Cut
  • Getting to Know Jeff’s Competition
    Stay ahead by figuring out what’s working for your competition
  • Who has the most/least traffic?
    Who has the most/least search volume?
    Who has the best success with organic traffic?
    How are people searching for the competitors?
    Are there geographical areas that are week and can be exploited?
    Are his competitors using paid search?
    What size budget is required to compete within paid search?
    Is social media working? What’s effective in this industry?
    Jeff Needs to Find Out…
  • Most/Least Traffic
  • Compete.com
    Compare up to 5 Sites at Once
    Traffic Levels with Monthly and Yearly Change
    Number of search terms associated with site
    Other website that refer traffic
    Top destination sites
    Top tags associated with websites
  • Using Compete.com
  • Jeff finds Competitors with the Most/Least Traffic
    Most Traffic
    Least Traffic
  • search volume, terms and geography
    Google Insights for Search
  • Google Insights for Search
    Compare up to 5 Keywords at Once
    Search Trends (insights)
    Upward/Downward Trends
    12 Month Forecast
    Searches by Geography
    Top Search Terms
    Breakout Search Terms
  • Using Google Insights for Search
  • Refining Search Phrases to Get Accurate Data
    The search phrase we used to understand the search volume for the hotel chain Hilton was:
    hilton -prez -perez -paris -hannah -hanna -head
    Why? What does that all mean?
    “-” means “exclude”
    If we were to just search for “hilton”, we would have search volume numbers from people searching for “paris hilton”, “perez hilton”, “hilton head”, etc…
    Use the minus sign in your keyword searches to exclude that word from the search results. The results below show this in action:
  • Jeff finds Competitors with the Most/Least Search Volume
    Most Search Vol.
    Least Search Vol.
  • Jeff Learns How Consumers are Searching For his Competitors
    Use these to identify how people are searching for the competition and what search phrases are soon becoming popular.
  • Jeff Finds Geographical Locations where His Company is Strong and his Competitors are Not
    Crowne Plaza
  • Competitor social media activity
    BizShark.com | Facebook.com | Twitter.com
  • Jeff Determines the Effectiveness of Social Media
  • Jeff Views Competitors in Facebook(2010)
    Community Page – Not moderated by company
    Company Page – Maintained by Hilton
  • Competitors in Facebook (2011)
    Great! – Had a head start and now pushes engagement through incentives (giveaways)
    Getting Better! – Now a managed page and custom tabs!
  • Jeff Finds Potential Engagement on Twitter
  • Tips for Advanced Searches within Twitter
  • competitor paid and organic performance
  • SpyFu.com
    Paid Search History, Ad Variations and Details
    Paid Vs. Organic Traffic Rankings
    Top Paid Keywords
    Top Paid Competitors
    Top Organic Keywords
    Top Organic Competitors
    Other Domains Owned
    Sub Domains
    Up to 3 site comparisons for:
    Paid Keyword Overlap / # of Keywords / Paid Search Spend
    Organic Keyword Overlap / # of Organic Results
  • Jeff Identifies Competitor Paid Search Efforts
    4,253 Keywords overlap between Hilton and Hyatt
    By Targeting these keywords, Jeff could help keep costs down by only competing with the #3 competitor instead of all.
    8,606 Keywords are used by all three top competitors
    20,915 Keywords overlap between Hilton and Marriott
    6,726 Keywords overlap between Hyatt and Marriott
  • Jeff Identifies Competitor Paid Search Efforts (cont.)
    Estimated Spends:
    $59,650 - $77,570 / day
    $37,350 / day
    $32,350 - $51,000 / day
    This is a good indicator that Paid Search is working for this industry.
  • Jeff Identifies Competitor Organic Search Efforts
    Hilton may be spending more in paid search, because Marriott is generating more results organically
    Jeff is able to pick and choose the organic words from the overlap chart that only competes with one of the competitors instead of all three.
  • Determining paid search budget size
    Google External Traffic Estimator
  • Google External Traffic Estimator
    Compare multiple Keywords at Once
    US Search Volume
    Estimated Cost-per-click (CPC)
    Estimated Ad Positions
    Estimated Daily Clicks
    Ad Competition / Keyword
    Daily Summary (CPC, Clicks and Total Cost)
  • Using Google Traffic Estimator
    Leave Blank to estimate for the #1 thru #3 spots
  • Jeff Determines Budget Requirements for Paid Search on Google
    Estimated Total Search Volume: 30,570,000
  • Understanding what it all means
    Summary of Collected Data
  • Data Summary
  • Data Summary (cont.)
  • Jeff Builds a Marketing Playbook
    There’s more data than ever out there. Knowing how to use it, test concepts and track performance are now core skills.
  • Self-promoting contest
    Playbook Strategy
  • Combining Contests, Email and Word-of-Mouth
    Jeff chooses Blazon to automate a majority of the contest creation tasks:
    Creating a landing page
    Picking a winner
    Managing multiple contests at once
    Contestant management, filtering and email communication.
    Creates widgets for entry forms, contest activity and sponsorship widgets that can be placed in multiple locations online.
    Bridges the gap between email and social media.
  • Using Blazon
  • Jeff Defines His Contest Parameters
    Prize: Two nights in the Presidential Suite
    One entry for each field completed on the entry form
    Two month duration
    Maximum spend of $10,000
  • Paid search campaigns
    Playbook Strategy
  • Google Paid Search Targeted by Keywords and Geographical Location
    Promoting the hotel group and the contest.
    Run for at least eight weeks to gather the necessary data to allow for educated business decisions on continuation of the campaign.
    Include a budget of $5,000 per day. This will provide enough room to test out various ads and keyword combinations within the eight week pilot.
    Target major metros in the Pacific Northwest and the Midwest.
    Tracked through Google Analytics + AdWords reporting to ensure that the traffic generated is quality.
  • Facebook Paid Search Targeted by Demographics
    Run for at least eight weeks to gather the necessary data to allow for educated business decisions on continuation of the campaign.
    Include a budget of $1,000 per day. This will provide enough room to test out various ads within the eight week pilot.
    Target by age and education level
  • Social media
    Playbook Strategy
  • Playbook Strategy: Social Media Content Ideas
    Random Occurrences
    Happy Customers
    Unique Products
    Sneak Peeks
    Fun Things About Your Brand
    Changes Happening
    Employee Favorites
  • Overall Playbook Process
    Understand the environment before jumping into campaigns
    Start small and test the waters (find out what works first)
    Maximize the effective strategies and minimize the ineffective
    Track Everything
    Rinse and Repeat (things change quickly, make sure you stay on top of what is going on out there)
  • Jeff rocks
    The Campaign is a Success
  • Jeff Defeats Info Overload
    Understands what the marketing environment is like out there
    Found out where he could be most effective
    Leveraged contests to build a direct communication database
    Identified how to track and improve
    Started a marketing playbook that will continue to change and increase efficiencies