Arrow ECS Learning Solutions
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Arrow ECS Learning Solutions Document Transcript

  • 1. Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions – North America Learning Solutions arrow.com
  • 2. Learning Solutions The most critical success factor in the installation and re-purchase of hardware and software initiatives is a skilled and educated customer. Customers expect a whole solution ensuring that the human development side of new technology purchased is fully supported. Our education programs deliver flexible, co-branded, vendor-authorized training designed to help you increase your engineering staff’s certifications and bolster your profitability by reselling training to your customers. We help you accomplish this by providing real-world curriculum and hands-on labs in classroom, online and self-paced learning environments. 1
  • 3. Benefits By introducing a robust group of hands-on authorized vendor training courses, you can take advantage of a unique point-of-sale opportunity to enhance and enable your deals through better margins and an ease of doing business with trusted advisor. Our learning solutions give you an instant ability to offer a complete suite of IT training solutions, from virtualization to networking to storage and all the relevant certifications that enable their deployment. Your solutions can include certification training for: VMware, Citrix, Net App, Juniper, Cisco, HP, Security+, Net+, A+, PMP, Agile, SCRUM and many more. Business Need At Arrow, we have decades of experience understanding products and services, and how training relates to both. More importantly we understand and have built our education services around the key customer needs: >> Availability Customers need the right training class at the right time, and project deadlines are getting increasingly tight. At Arrow, we’ve built a comprehensive training portfolio that matches up to your line card with class sessions to fit your customer’s toughest demands. See our course schedule at ecsedu.arrow.com/na >> Real-world instructors, real-world labs We understand that the objective of training isn’t to receive a diploma, but instead to leave the class with real-world skills that can be immediately applied on the job. We’ve carefully selected field-experienced instructors and created labs which emulate customer infrastructures to ensure the best learning outcomes. >> Delivery options Time pressure on IT staffs today means training needs to be flexible. Whether live—online via the Internet, in a public classroom, a private class at a customer’s location—or self-paced education, Arrow has the options customers need. arrow.com | 877 558 6677 2
  • 4. Capabilities Vendor-authorized curriculum and courses are delivered All classes are taught by vendor-certified instructors with to Arrow partners and their end-user customers using years of real-world experience in designing, deploying multiple delivery models; public classes are delivered and managing complex networks. Each class typically online (virtual classrooms), at training centers throughout is comprised of 50 percent hands-on lab exercises the world (physical classrooms) or through our self-paced to enhance the learning experience. Classes are highly learning library. Private classes (including custom content interactive and students are encouraged to actively and labs) are also available. participate in the training process. We deliver our classes via four main delivery models. Public Training Offerings >> Classroom (ILT)—students and instructor are in the same physical location Our courses and class schedules are continuously updated >> Virtual Classroom (vILT)—students and instructor are connected via Internet programs, tools and technology. We offer vendor-authorized to cover the latest hands-on learning for products, and certified training both online and in the classroom. >> Connected Classroom—classroom(s) and virtual students are in the same session >> Self-paced (CBT)—students study interactive materials at their own pace Private Training Offerings Conducted exclusively for you and customized and designed to accommodate each specific need, our private courses can be held at an Arrow facility or at a site of your choice. 3 Private (Partner-hosted) >> Partner organizes, promotes, sells seats and hosts the class at a location of their choice >> We provide instructor, course materials and computers >> Allows the partner to show higher value and combine other activities around training Instructor-only >> We provide an instructor for a class already organized and scheduled
  • 5. Co-Branded Training Website (Partner+) We offer the ability to create a branded, credible training website with no upfront investment. This is a maintenance-free website that provides a live view of IT courses and available dates by vendor. Customers can register for classes and download course materials. Set up is as simple as selecting a template and generating a new site. The resulting training portal can then be easily integrated with your existing website. arrow.com | 877 558 6677 4
  • 6. Co-Branded Training Units Arrow Training Units (TUs) are prepaid training vouchers that may be attached by your sales team for your customers at the point-of-sale. They provide a flexible solution for organizations whose training needs vary from a single course or vendor technology to an entire series of courses. They may be redeemed for the full breadth of Arrow Learning Solutions courseware and this capability eliminates the traditional problem of “stranded credits” associated with having only one type of technology training credit for customers with multiple technology training needs. Arrow TUs come in increments of $100 (USD) and are valid for 12 months from purchase date. TUs are treated exactly as cash and other forms of payment. They may be used for any course or any type of learning delivery model. In order to purchase a course, the value of the TUs must be equal to or greater than the published price of the course. 5
  • 7. About Services at Arrow At Arrow, we believe our relationship with you is the most important aspect of our business together. We work with you to discover your specific business goals and collaborate with you to find the right solution to fill any business need. MORE INFORMATION Contact your Services Account Director to outline requirements, discuss your options and select the most appropriate learning solution for your customers based on their business needs. >> Visit our Website ecsedu.arrow.com/na >> Call toll-free 877 558 6677 >> Email us arrow_learning@arrow.com arrow.com | 877 558 6677 6
  • 8. Are You Five Years Out? Most people live in the present. The world of now. But a handful of us work in a unique world that doesn’t quite exist yet—the world of Five Years Out. Five Years Out is the tangible future. And the people who live and work there know that new technologies, new materials, new ideas and new electronics will make life not only different, but better. Not just cheaper, but smarter. Not just easier, but more inspired. Five Years Out is an exciting place to be. So exciting that, once you’ve been there, it’s hard to get excited about the present. Because we know what’s coming is going to be so much better. Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from cars to coffeemakers. Are you one of them? Then you’re probably working with us. In Person 877 558 6677 Via Email arrow_learning@arrow.com Online ecsedu.arrow.com/na Arrow Electronics, Inc. Corporate 7459 South Lima Street Englewood, CO 80112, USA myarrow™ Sign up for a free account and get custom pricing, terms and innovative tools at arrownac.com/myarrow. ©2013 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners. AS_06/13_CGA1.1
  • 9. Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions – North America Learning Solutions Arrow Training Units Arrow Training Units (TUs) are prepaid training vouchers that are a flexible solution for organizations whose training needs vary from a single course to an entire series of courses, internal or external. Training Units can be redeemed for a breadth of Arrow Learning Solutions courseware. SCOPE Arrow TUs come in increments of $100 USD only. In order to purchase a course, the value of the TUs must be equal to or greater than the published price of the course. There is no refund of partial TUs. For example, if a technical course has a list price of $2,995, the required amount of TUs to purchase the course will be 30 TUs. The VAR will receive an immediate discounted rate from the purchase price of TUs at the point of sale based on their contracted rate. REDEMPTION TUs are valid for 12 months from purchase date. TUs are treated exactly as cash and other forms of payment. Any course enrollment cancelled for participation 14 business days prior to the course start date will be entitled to a full refund of TU’s. These TUs will still remain subject to expiration if not used 12 months from the original date of purchase. Any course enrollment cancelled for participation within 14 business days will be subject to immediate redemption of TUs based upon the agreed upon price of the course. Retakes will be at the sole discretion of Arrow and subject to a lower priority, space available basis. RESALE The VAR may resell a TU by simply including the SKU for the TU and the number of TUs they are selling. Unused TUs will be tracked by Arrow in its registration system under voucher prepayments. ADDITIONAL TERMS AND CONDITIONS All TUs are non-refundable and expire if not redeemed within 12 months of date of purchase. Any sale of services will be subject to Arrow’s standard Terms and Conditions of Sale or a Services Agreement as negotiated between the parties. ©2013 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. All other product names and logos are trademarks of their respective manufacturers. AS_06/13 arrow.com | 877 558 6677 | arrow_services@arrow.com | ecsedu.arrow.com/na Benefits for the VAR and their customers are: >> Sold at contracted discount levels resulting in up to 42% GP >> Immediate deal attachment potential >> Can be used for all ECS classroom, online and self-paced IT courses >> No stranded units locked into one vendor >> No training assessment needed to be performed >> End user has up to 12 months to enroll in training Are You Five Years Out? Most people live in the present. The world of now. But a handful of us work in a unique world that doesn’t quite exist yet—the world of Five Years Out. At Arrow, we know Five Years Out is an exciting place to be. Partner with us, and you’ll become part of a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Every day.