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Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM
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Vladimirs-Ivanovs-Agility-and-Leanity-in-ITSM

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Shocking news! ITIL is not a best practise anymore - majority are aware of it and many are taking advantage. It's getting "downgraded" to just "good practise" . …

Shocking news! ITIL is not a best practise anymore - majority are aware of it and many are taking advantage. It's getting "downgraded" to just "good practise" .

The ones who are bold and brave enough to experiment and benefit from emerging ideas in ITSM, are "writing a book" of best practise for us.
Let's have a look at examples, where Agile princilples and Lean thinking are creating value, when applied to ITSM.

Is Agility and Leanity a new set of best practices for ITSM?

Vladimir is consultant and trainer in Project Management and IT Service Management, IPMA-B and ITIL Expert certified. Board member at International Project Management Association Latvia, IPMA 4 level certification system assessor and active member of regional itSMF society. Teaching Programme and Project Portfolio Management for masters in Project Management.

Owner of ITSM LLC, company that is solving IT Management issues, providing consulting and trainings, CIO for rent, adopting and adapting IT Service Management and tools.

Have been speaking on global TFT12 conference about his recent project in Russia, where Kanban board was used as a tool for IT management to execute ITSM programme.

Follow on Twitter @vivanovs and contact on LinkedIn http://www.linkedin.com/in/vivanov

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Transcript

  • 1. Agility and Leanity in ITSMVladimir Ivanov,ITSM Consultant,Twitter: Vladimir_ITSM
  • 2. Mr.SPOCK
  • 3. What will you get?
  • 4. Challenges • ITIL and ITSM • Service Desk vs Help Desk • Reactive vs Proactive • Skills and knowledge • Toolset • Organisation Culture and Silos • Measuring the wrong things
  • 5. Agile
  • 6. Agile is NOT • Agile is not binary • Agile is not about specific methods or practices • Agile is not a goal • Agile is not complete • Agile is not a silver bullet
  • 7. Agile Principles
  • 8. Lean Enterprise
  • 9. Lean Principles
  • 10. Lean Software Development
  • 11. Lean SW Dev principles 1. Eliminate waste 2. Amplify learning 3. Decide as late as possible 4. Deliver as fast as possible 5. Empower the team 6. Build integrity in 7. See the whole
  • 12. The Lean StartUp
  • 13. The Lean StartUp
  • 14. What will fit better?
  • 15. Customer Story
  • 16. What is Kanban?
  • 17. Focus on Time and Scope
  • 18. Focus on Painkillers and WIPs
  • 19. Focus on Incident process
  • 20. What is Scrumban?
  • 21. For inspiration
  • 22. For further study 1. 10 Kanban boards and their context 2. 10 pitfalls when implementing Kanban 3. Introducing Kanban in Operations
  • 23. Let’s experiment and share!
  • 24. Questions?
  • 25. Contactslinkedin.com/in/vivanovvladimir@ivanov.lv+371 29160633v.ivanovs@vivanovs (Vladimir_ITSM)

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