The Wiki as a 21st century Water Cooler- a look at knowledge building processes in action in Wikipedia history archives<br...
Background:<br />This paper is based on my MA thesis (completed in April 2009):<br />“Wikis as Water Coolers?”<br />A stud...
My studies are based on the history archives of a sample of wiki pages in Wikipedia<br />Here, contributors to the wiki pa...
What is ‘water cooler talk’?<br />Casual exchange of knowledge and ideas<br />A place where all types of people meet<br />...
Research questions:<br />Can processes of knowledge creation be seen in a wiki?<br />If so, what do they look like?<br />H...
Jackson & Klobas (2008):<br />The knowledge-sharing model is based on the notion of social constructivism as given by Berg...
‘Ba’ as shared context in motion (Nonaka, Toyama & Konno, 2000)<br />‘Ba’ is the shared context in which <br />knowledge i...
Gee’s building tasks<br />“We always and simultaneously build seven different realities by use of seven building tasks” (G...
Example from the analysis<br />
Example from the analysis<br />
Conclusion…<br />Gee’s building tasks can be used to identify processes of knowledge creation in a wiki<br />They help exp...
Perspective…<br />How can we use this knowledge of wikis and processes of knowledge conversion in organizations today?<br ...
“Knowledge management is not a question of how to capture, store and distribute pieces of knowledge, but rather about how ...
	Contact info:<br />Line Vittrup<br />Email: linevittrup@hotmail.com<br />Twitter: vittrup<br />Skype: baklundvittrup<br /...
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ir10 presentation on wikis

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The presentation on "Wikis as Water Coolers?" from the AoIR conference in Milwaukee, October 9, 2009.
Presented by Line Vittrup
Copyright: Line Vittrup

Published in: Technology, Business
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ir10 presentation on wikis

  1. 1. The Wiki as a 21st century Water Cooler- a look at knowledge building processes in action in Wikipedia history archives<br />by Line Vittrup<br />- MA in International Business Communication<br />- External lecturer at the Aarhus School of Business, Denmark<br />-Consultant within Knowledge Management<br />
  2. 2. Background:<br />This paper is based on my MA thesis (completed in April 2009):<br />“Wikis as Water Coolers?”<br />A study of the wiki’s ability to support the processes of knowledge conversion<br />
  3. 3. My studies are based on the history archives of a sample of wiki pages in Wikipedia<br />Here, contributors to the wiki page can discuss and negotiate what they consider to be ‘true’ knowledge, i.e. what should be displayed in the article as ‘correct’<br />We are thus able to see/read knowledge creation in action<br />Scientific background<br />
  4. 4. What is ‘water cooler talk’?<br />Casual exchange of knowledge and ideas<br />A place where all types of people meet<br />Often valuable dialog in which knowledge is created<br />However, the ‘talk’ is not captured in writing or documented in any other way<br />Could the wiki be a place for water cooler talk?<br />And could it capture this type of dialog for others to learn from?<br />
  5. 5. Research questions:<br />Can processes of knowledge creation be seen in a wiki?<br />If so, what do they look like?<br />How can we explain and better understand the process of knowledge creation by use of discourse analysis?<br />Now, some theories…<br />
  6. 6. Jackson & Klobas (2008):<br />The knowledge-sharing model is based on the notion of social constructivism as given by Berger and Luckmann (1967)<br />Knowledge sharing involves a process of objectivation, legitimation, and reification in which knowledge is agreed upon and accepted as ‘the norm’<br /> Fig 2.1: The knowledge-sharing model (Jackson and Klobas, 2008)<br />
  7. 7. ‘Ba’ as shared context in motion (Nonaka, Toyama & Konno, 2000)<br />‘Ba’ is the shared context in which <br />knowledge is created, and is <br />shaped by the participants and <br />how they participate<br />The ‘space’ does not necessarily <br />refer to a physical space, but may <br />also be virtual or mental<br />They key to understanding ‘ba’ is <br />that knowledge is created in <br />interactions<br />
  8. 8. Gee’s building tasks<br />“We always and simultaneously build seven different realities by use of seven building tasks” (Gee, 2005)<br />Tasks used in the analysis:<br />Significance: does the text make some things seem more significant or not than others?<br />Politics: does the text make a distinction between what is good, right, wrong, correct or proper?<br />Connections: does the text make connections between things more apparent or irrelevant?<br />Sign systems and knowledge: does the text privilege or disprivilege certain types of knowledge?<br />These building tasks represent the type of argumentative tools we would make use of in a process of negotiating meaning.<br />
  9. 9. Example from the analysis<br />
  10. 10. Example from the analysis<br />
  11. 11. Conclusion…<br />Gee’s building tasks can be used to identify processes of knowledge creation in a wiki<br />They help explain how individuals engage in the process of sharing<br />They help explain the process of negotiation of meaning<br />Four of the building tasks were of particular interest to this analysis: politics, significance, connections and sign systems and knowledge<br />The wiki harvests knowledge creation in action, and gives us a still picture of the process of knowledge conversion<br />Yes, wikis can be water coolers!<br />
  12. 12. Perspective…<br />How can we use this knowledge of wikis and processes of knowledge conversion in organizations today?<br />We gain an understanding of how knowledge sharing processes work (and look like) in the wiki<br />We gain an understanding of the type of communication we see in wikis<br />We gain an understanding of how communication may go bad in the process of knowledge creation<br />We are able to the see the layers of the knowledge produced in the wiki<br /> - how it is constructed, and what formed this knowledge<br />
  13. 13. “Knowledge management is not a question of how to capture, store and distribute pieces of knowledge, but rather about how to create situations and conditions that further knowledge sharing and thus knowledge creation”<br />Perspective…<br />
  14. 14. Contact info:<br />Line Vittrup<br />Email: linevittrup@hotmail.com<br />Twitter: vittrup<br />Skype: baklundvittrup<br />Phone: +45 60957700 <br />Blog (Danish): www.linevittrup.dk<br />

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