Your SlideShare is downloading. ×
0
 
WELCOME
COMMUNICATION SKILLS PROF. V. VISWANADHAM
 
SILENCE IS GOLDEN SPEECH IS SILVER
C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO...
COMMUNICATIONS CAN  BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE ...
UNIQUENESS OF HUMAN COMMUNICATION SKILLS " YOUR SPEECH REVEALS YOUR CHARACTER " SPEECH IS A MIRROR OF THE SOUL
PEOPLE   ARE  INFLUENCED, PROBLEMS   ARE  SOLVED, CHANGES   ARE  FACILITATED, EXCELLENT  RELATIONSHIPS   ARE  DEVELOPED, D...
COMMUNICATION Our attitudes and beliefs, perceptions and prejudices,  the quality of our thinking & our values get conveye...
THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
ENCOURAGE YOURSELF &  OTHERS, TO  FURTHER IMPROVE COMMUNICATION  SKILLS
IS NOT JUST GETTING  THE MESSAGE ACROSS BUT ITS  ACCEPTANCE   FROM ITS INTENDED RECEIVERS WHICH  CAUSES  THE EXPECTED BEHA...
LISTEN TO, OBSERVE  & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION THE ABILITY TO [ NATURE'S G...
COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE  & THE WORDS YOU USE. 55%  + 38%  + 7%  = 100%
1. MAKE SURE THAT    BODY LANGUAGE,   YOUR WORDS &   TONALITY  ARE CONGRUENT –   [ ALIGNED AND SENDING THE SAME MESSAGE ] ...
2. MAINTAINING EYE CONTACT –  [ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –  [ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –  [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to comple...
5. GOOD LISTENING   SUPPLIES   THE BUILDING BLOCKS OF   GOOD UNDERSTANDING AND   GOOD COMMUNICATION SKILLS   ~ Listening i...
6 .  WELL-TIMED PAUSES GIVE TIME FOR  EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT  ~ Facial expressions reveal the di...
7. SUMMARISING  IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
8. EMPATHIZE   WITH THE RECEIVER OF THE MESSAGE   ~ put yourself in the other person’s position,  understand the other per...
9 .  COMMUNICATION   MUST APPEAL TO   BOTH MIND AND HEART  ~ appealing to mind requires facts, evidence and logic ~ appeal...
10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not ...
11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once –  then come back and hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE    ~ communication exposes   your inner thoughts, feelings and sentiments.    Your confide...
13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE  ~ communication cannot be reversed [ reversible processes – water and ice   irreversibl...
15. COMMUNICATION  IS MORE   A PEOPLE PROCESS THAN    A LANGUAGE PROCESS  ~ communication is a series of actions and react...
16.   COMMUNICATION  CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
Be aware of the  Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that n...
COMMIT YOURSELF TO IMPROVE  YOUR COMMUNICATION  YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
In case  YOU   liked this speech and presentation ~   for listening to more speeches and  for viewing more presentations, ...
HOPE YOU HAVE  ENJOYED THIS PRESENTATION. DO YOU FEEL  MOTIVATED TO DO SOMETHING ? PUT SOMETHING INTO  PRACTICE,  FROM TO-...
Upcoming SlideShare
Loading in...5
×

Communication Skills

4,953

Published on

Communication Skills - an abridged version - used for the Lecture at Vivekananda Institute of Human Excellence, Rakakrishna Math, Hyderabad.

Published in: Business, Education, Technology
0 Comments
8 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
4,953
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1,008
Comments
0
Likes
8
Embeds 0
No embeds

No notes for slide
  • Transcript of "Communication Skills"

    1. 2. WELCOME
    2. 3. COMMUNICATION SKILLS PROF. V. VISWANADHAM
    3. 5. SILENCE IS GOLDEN SPEECH IS SILVER
    4. 6. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR SPEAK AND THINK ? THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN
    5. 7. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
    6. 8. UNIQUENESS OF HUMAN COMMUNICATION SKILLS " YOUR SPEECH REVEALS YOUR CHARACTER " SPEECH IS A MIRROR OF THE SOUL
    7. 9. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
    8. 10. COMMUNICATION Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US
    9. 11. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
    10. 12. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
    11. 13. IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION EFFECTIVE COMMUNICATION SURELY, YOU WANT ACTION ~ IS IT NOT ?
    12. 14. LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION THE ABILITY TO [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
    13. 15. COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    14. 16. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
    15. 17. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
    16. 18. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
    17. 19. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
    18. 20. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
    19. 21. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    20. 22. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
    21. 23. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    22. 24. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    23. 25. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
    24. 26. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
    25. 27. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
    26. 28. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
    27. 29. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    28. 30. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    29. 31. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
    30. 32. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
    31. 33. 18. COMMUNICATION AND CLARITY
    32. 34. 19. COMMUNICATION AND COMMITMENT
    33. 35. 20. COMMUNICATION AND CHARACTER
    34. 36. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.
    35. 37. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
    36. 38. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: http://www.viswam-becomingbetter.blogspot.com
    37. 39. HOPE YOU HAVE ENJOYED THIS PRESENTATION. DO YOU FEEL MOTIVATED TO DO SOMETHING ? PUT SOMETHING INTO PRACTICE, FROM TO-DAY. THANK YOU, FOR THE PATIENT LISTENING PROF. V. VISWANADHAM [ 040 – 2722 3383 ] PLEASE KEEP SMILING
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×