0
Welcome
December 25, 2013
We are in which age ?

December 25, 2013
Curious Minds = Successful Minds

December 25, 2013

Communication Skills - IMPACT

4
December 25, 2013

Communication Skills - IMPACT

5
Nootikokkadu --- Kotikokkadu
If you are one in a lakh

December 25, 2013

Communication Skills - IMPACT

6
If you are one in a lakh
- - - that was in 2007

there will be 12,370 people like you
December 25, 2013

Communication Ski...
Who is an illiterate ?

December 25, 2013

Communication Skills - IMPACT

8
Learn ~ Connect ~ Collaborate ~ Communicate ~ Create

December 25, 2013

Communication Skills - IMPACT

9
December 25, 2013

Communication Skills - IMPACT

10
Faster - Higher - and so on

December 25, 2013

Communication Skills - IMPACT

11
December 25, 2013

Communication Skills - IMPACT

12
December 25, 2013

Communication Skills - IMPACT

13
December 25, 2013

Communication Skills - IMPACT

15
Sri Narayana Murthy of INFOSYS

December 25, 2013

Communication Skills - IMPACT

16
Focus on Problem Solving

December 25, 2013

Communication Skills - IMPACT

17
Challenge yourself

December 25, 2013

Communication Skills - IMPACT

18
December 25, 2013

Communication Skills - IMPACT

19
Developing Communication Skills
helps you to realize your full potential,
helps in developing your Personality
and makes y...
We are
our
THOUGHTS
Wonderful

Wonderful World

Wonderful World of Words

Wonderful Power of Words
What if ?

What ?

Why ?

Question

Who ?

Where ?

How ?

When ?
You are

your
Thoughts … Words … Actions
Choices … Decisions … Results
Questions … Conclusions … Learning

oves

quality o...
Tune Your

MIND

Learn to Live
in the present
December 25, 2013

Communication Skills - VIHE RKM

27
Continuous Internal and External Communication
Self-Confidence - VIHE - RKM
is mainly responsible for all the progress mad...
C

Communication Skills and
Progress in
Human Civilization
Eyes
can
...?
December 25, 2013

Communication Skills - IMPACT

30
How
carefully
We
observe ?
December 25, 2013

Communication Skills - IMPACT

31
December 25, 2013

Communication Skills - IMPACT

32
December 25, 2013

Communication Skills - IMPACT

33
December 25, 2013

Communication Skills - IMPACT

34
Leads to

The

9 Cs

Careful Observation
Concentration
Clarity
Communication
Comparison
Competition
Creativity
Commitment
...
B
=13
B
=13
December 25, 2013

Communication Skills - VIHE RKM

37
The purpose of LIFE is
to live a LIFE of PURPOSE

ADD Value
Improving Communication Skills
helps you to ADD
December 25, 2...
Effective communication
helps us to better understand
a person or situation.

Further, it helps us
to allow others
to unde...
Effective communication
enables us to
resolve differences,
build trust and respect, and
create environments where
creative...
Think like
a Man of
Action
t
bes ly
t
nes uous
r ho ntin
you it co
ive ve
G
pro
d im
an
Act like
a Man of
Thought
December...
Can
we
ever
remain

without
COMMUNICATING ?
If we are constantly
COMMUNICATING ~
How

effective
we

are

in our communication ?

December 25, 2013

Communication Skil...
Your Attitude.
Your Behaviour,
Your Body Language
~ everything
about you

Communicates
Your Dress,
Smile,
Looks and
everything else

communicates
December 25, 2013

Is communication
important in our life ?
Communication Skills - IMPACT

46
W. A. T. C.
H.

W = WORDS

A = ACTIONS
T = THOUGHTS
C = CHARACTER
H = HEAD & HEART

December 25, 2013

Communication Skill...
Communicate
to CONNECT, or
DISCONNECT ?
December 25, 2013

Communication Skills - IMPACT

51
Communication ~ makes the difference

December 25, 2013

Communication Skills - IMPACT

52
Communication
improves
by LEARNING
from OUR OWN MISTAKES
and also from
OTHERS’ MISTAKES !
The urge
to reach your POTENTIAL
is the key
that unlocks your door to
personal EXCELLENCE
December 25, 2013

Communication...
Both Pride and Jealousy
are communicated
very powerfully
December 25, 2013

Communication Skills-STC, ALL
BANK

55
What is LIFE ?
What is the purpose of life ?

December 25, 2013

Communication Skills IMPACT

57
December 25, 2013

Communication Skills IMPACT

58
YOUR LIFE NEEDS SELF MANAGEMENT

LIFE MGT.

MIND MGT.

T=Q

DEV. MGT.

December 25, 2013

L=T

P=E

L=T=T=Q=P=E
Communicat...
L = T
K

+
+S

A

+W
+W

Z
XY
+

Time

Entry

Exit

Time between Birth and Death

Life

Death
Death

Birth
Birth

Time

Ti...
December 25, 2013

Communication Skills - IMPACT

61
December 25, 2013

Communication Skills - IMPACT

62
L=T=T=Q=P=E

THE PURPOSE
OF LIFE IS

PURSUIT OF
EXCELLENCE
Thinking
is for
LEARNING

Learning
is for
Thinking
All Thinking
and
Learning
is for

IMPROVING
Aim and shoot ?
or
Shoot and Aim ?
?
ld be
u
is co
th
t hink
u
o yo
td
Wha
December 25, 2013

67
When we are discussing about Archery and Arjuna,
who else would come to our mind ?
December 25, 2013

Creativity - Sri Shirdi Sai Baba
Sansthan

69
December 25, 2013

There is nothing in a caterpillar
that tells you that one day
Creativity - Sri Shirdi Sai Baba
it is go...
So,
Or,
December 25, 2013

Think
Speak

and
and

speak ?
Think ?

Communication Skills - IMPACT

71
December 25, 2013

Communication Skills - IMPACT

72
Think > listen >
December 25, 2013

Communication Skills - IMPACT

talk
73
Communication Goals
To change behavior

To get and give
Information

To get action

To persuade

December 25, 2013

To ens...
Meaning
is not in the word –
but in the mind/s.

December 25, 2013

Communication Skills - IMPACT

75
Communication is
transmission of intended meaning
that is in the mind.

December 25, 2013

Communication Skills - VIHE RKM...
December 25, 2013

Communication Skills - IMPACT

77
Outcome of Effective
communication
 Higher levels of Interpersonal Relation
Satisfaction.
 Greater Work Motivation.
 Ge...
Benefits of
effective communication
 Quicker problem solving
 Better decision making
 Steady work flow
 Strong relatio...
Communication Do’s
Eye Contact
Active Listening
Appropriate Facial Expressions
Appropriate Head nods
Sweet, Short and to t...
Communication Dont’s
Not too fast; not too slow
Avoid technical jargons
Don’t swallow words
Don’t ignore feedback – silent...
Some more COMMUNICATION DON’Ts
 Do not instantly react and mutter

something in anger.
 Do not speak in inaudible manner...
Common Communication Errors

• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
comp...
Communication with peers
Give honest and sincere appreciation
Don’t criticize, condemn or complain
but be positive and con...
Why is
communication
important ?
•
•
•
•
•

Inspires confidence
Builds respect
Helps make friends
Reveals your ability to ...
Most
We need to common ways to
improve our communicate
communication...
70 % of our
es
mag
lI
isua
V
g
communication effor...
Have you carefully analyzed your own

Strengths and Weaknesses ?
December 25, 2013

Communication Skills - IMPACT

88
Communication Skills
“It takes about 3 years to learn
how to use your tongue;
However, it takes a life time
to learn when ...
Communication
is not hammering

December 25, 2013

Communication Skills - VIHE RKM

90
Thinking
is for
LEARNING

Learning
is for
Thinking
All Thinking
and
Learning
is for

IMPROVING
December 25, 2013

Communication Skills - VIHE RKM

93
LSRW
LSRW
+T
Listening,
Speaking,
Reading and
Writing –
Mutual influence of LSRW on
Thinking and
that of Thinking on LSRW.
Why is
communication
important ?
•
•
•
•
•

Inspires confidence
Builds respect
Helps make friends
Reveals your ability to ...
December 25, 2013

Communication Skills - IMPACT

98
people are influenced,
problems are solved,
changes are facilitated,
excellent relationships are developed,
desired result...
Listen to,

Observe &

Interpret

all forms of language
is essential for
effective communication

December 25, 2013

Commu...
Love is so caring…
communication
includes
body language,
tonality of voice &
the words you use.

55% +
38% +
7%

=

Decemb...
Observe the body language
December 25, 2013

Communication Skills - IMPACT

103
December 25, 2013

Communication Skills - IMPACT

104
December 25, 2013

Communication Skills - IMPACT

105
Communication,
to be effective,
must touch the heart.

December 25, 2013

Please write a letter
to yourself
about your com...
We THINK …
We COMMUNICATE … and

We IMPROVE

December 25, 2013

Communication Skills - IMPACT

107
Think before you talk
The Content – the subject matter –

are you clear about it ?
are you sure it is complete, correct a...
Now
let us focus on
certain specific aspects
7

The
Cs of
Effective Communication
December 25, 2013

Communication Skills - IMPACT

110
7 C’s

of Effective Communication

1 of 7 Completeness
 Provide all necessary information
 Answer all questions asked
 ...
7 C’s

of Effective Communication

2 of 7 Conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avo...
7 C’s

of Effective Communication

3 of 7 Consideration
 Focus on “You” instead of “I” or “We”

 Show audience benefit o...
7 C’s

of Effective Communication

4 of 7 Concreteness
 Use specific facts & figures
 Put action into your verbs

 Choo...
7 C’s

of Effective Communication

5 of 7 Clarity
 Choose precise, concrete & familiar words
 Construct effective senten...
7 C’s

of Effective Communication

6 of 7 Courtesy
 Be tactful, thoughtful & appreciative
 Use expressions that show res...
7 C’s

of Effective Communication

7 of 7 Correctness
 Use the right level of language
 Check accuracy of figures, facts...
ENATA ~

Principle of Communication

Is what you want to say
Effective,
Necessary,
Accurate,
Timely, and
Appropriate ?
Dec...
15 Tips for you

How to Improve Existing Level of
COMMUNICATION ?

 Improve language
 Improve pronunciation
 Work on vo...
15 Tips for you

How to Improve Existing Level of COMMUNICATION ? - Contd.

 Improve on your style of conversation / disc...
Self feedback chart

Self score
Aspect as on today

Score as you would like to
have in 3 months from now

And
so
on

1.
2....
1. Make sure that
body language,
your words &
tonality
are congruent –
[ aligned and sending the same message ]
2. Maintaining eye contact –
[ expression of your interest ]
3. Improve your voice culture –
[ make it interesting ]
4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complet...
5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an activ...
6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the differ...
7. Summarising
is an essential skill
which takes stock of
the main points covered
8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s...
9. Communication
must appeal to

both mind and heart
~ appealing to mind requires facts, evidence and logic
~ appealing to...
10. Keep the communication simple
~ say it in simple sentences, with no twists and turns
‘communicate to express but not t...
11. Tell it and tell it again,
if necessary
~ tell the point once –
then come back and
hit it again, and again.
12. Communicate with confidence
~ communication exposes
your inner thoughts, feelings and sentiments.
your confidence, or ...
13. Practice the art of communicating
on paper
~ thinking on paper & saying on paper
14. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible p...
15. Communication is more
a people process than
a language process
~ communication is a series of actions and reactions
co...
16. Communication
can always be improved
~ practice, more practice and much more practice
17. Communication and feedback
~ feedback ensures that message has been received
in the manner, that was originally intend...
18. Receiving feedback about Communication
Asking others for honest feedback
about the way you communicate –
both positive...
19. Communication and clarity
20. Communication and commitment
21. Communication and character
22. Communication and
Continuous improvement
Improving your communication skills is a
process and cannot be accomplished o...
23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there ...
Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch ...
146

December 25, 2013
146

Communication Skills - IMPACT
Kerala
When do you want to begin ?

Now is the time to start

147

December 25, 2013
147

Communication Skills - IMPACT
Kerala
ve

Getting motivated to

ro

i mp

Communication Skills –

Sustaining the Self-motivation
ing
lop ng
eve ini
D
sta
Su

-

for n
gy atio
ate tiv
Str mo
a
lf Se
can
you
hat
ve t
o
OVE
Pr
PR
M

IM
When you think

You can or You can’t

You are right.

December 25, 2013

Communication Skills - VIHE RKM

150
The key to SUCCESS is
SELF – MOTIVATION.
Enthusiasm
Creativity
Persistence
Maha Mantra.
VISION and

SELF MOTIVATION
Without,

nothing else works.
With,

nothing else matters.
December 25, 2013

Com...
Create
an

IMPACT
Deshamunu
Preminchumanna
Manchiannadi
Penchumanna
Vottimatalu
Kattipettoy
Gattimel
Talapettavoy

Love your Motherland
Do y...
GOOD LUCK
December 25, 2013

Communication Skills - IMPACT

155
So . . .
What do you want to
remember ?

So . . .
What do you want to
implement ?
December 25, 2013

Communication Skills ...
Please visit:

www.archive.org
and search for

POOLABATA
to read freely

5 publications in Telugu
and 2 publications in En...
For the sake of record

As on 24th Dec 2013

Prof. V. Viswanadham has uploaded live recordings of more than

1,000 of his ...
In case

YOU liked
this speech and
presentation
~ for listening to
more speeches and
for viewing
more presentations,

Plea...
In case YOU liked
this presentation
~ for viewing more presentations,
on various topics,

Please Visit:

Please visit :

w...
In case
you want
a copy of
this presentation :
Please drop a line to :
viswam.vangapally@gmail.com

Please feel free and u...
December 25, 2013

Communication Skills - IMPACT

162
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better...
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2013 Dec 24 - Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects]

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Published on

This is a presentation used by me at the IMPACT - 2013 December Session, organized by Sri Gampa Nageswara Rao.

The live audio recording of the session has been uploaded to www.archive.org and the same can be easily accessed by clicking on the following link:
https://archive.org/details/131224001ComSkillsImpact

Please note that the lecture is in Telugu, while the slides are in English.

The presentations I use have been slightly revised, specially for the IMPACT and are presented here.

Please honour me with your valuable feedback: viswam.vangapally@gmail.com

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  • Transcript of "2013 Dec 24 - Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects]"

    1. 1. Welcome
    2. 2. December 25, 2013
    3. 3. We are in which age ? December 25, 2013
    4. 4. Curious Minds = Successful Minds December 25, 2013 Communication Skills - IMPACT 4
    5. 5. December 25, 2013 Communication Skills - IMPACT 5
    6. 6. Nootikokkadu --- Kotikokkadu If you are one in a lakh December 25, 2013 Communication Skills - IMPACT 6
    7. 7. If you are one in a lakh - - - that was in 2007 there will be 12,370 people like you December 25, 2013 Communication Skills IMPACT [ with population taken as- 123,70,00,000 ] 7
    8. 8. Who is an illiterate ? December 25, 2013 Communication Skills - IMPACT 8
    9. 9. Learn ~ Connect ~ Collaborate ~ Communicate ~ Create December 25, 2013 Communication Skills - IMPACT 9
    10. 10. December 25, 2013 Communication Skills - IMPACT 10
    11. 11. Faster - Higher - and so on December 25, 2013 Communication Skills - IMPACT 11
    12. 12. December 25, 2013 Communication Skills - IMPACT 12
    13. 13. December 25, 2013 Communication Skills - IMPACT 13
    14. 14. December 25, 2013 Communication Skills - IMPACT 15
    15. 15. Sri Narayana Murthy of INFOSYS December 25, 2013 Communication Skills - IMPACT 16
    16. 16. Focus on Problem Solving December 25, 2013 Communication Skills - IMPACT 17
    17. 17. Challenge yourself December 25, 2013 Communication Skills - IMPACT 18
    18. 18. December 25, 2013 Communication Skills - IMPACT 19
    19. 19. Developing Communication Skills helps you to realize your full potential, helps in developing your Personality and makes you a better citizen of the society, ~ in short, an ASSET to yourself and the Society.
    20. 20. We are our THOUGHTS
    21. 21. Wonderful Wonderful World Wonderful World of Words Wonderful Power of Words
    22. 22. What if ? What ? Why ? Question Who ? Where ? How ? When ?
    23. 23. You are your Thoughts … Words … Actions Choices … Decisions … Results Questions … Conclusions … Learning oves quality of thinking impr December 25, 2013 Communication with Reflective Thinking and Skills - VIHE - … Review RKM your 26
    24. 24. Tune Your MIND Learn to Live in the present December 25, 2013 Communication Skills - VIHE RKM 27
    25. 25. Continuous Internal and External Communication Self-Confidence - VIHE - RKM is mainly responsible for all the progress made. December 25, 2013 28
    26. 26. C Communication Skills and Progress in Human Civilization
    27. 27. Eyes can ...? December 25, 2013 Communication Skills - IMPACT 30
    28. 28. How carefully We observe ? December 25, 2013 Communication Skills - IMPACT 31
    29. 29. December 25, 2013 Communication Skills - IMPACT 32
    30. 30. December 25, 2013 Communication Skills - IMPACT 33
    31. 31. December 25, 2013 Communication Skills - IMPACT 34
    32. 32. Leads to The 9 Cs Careful Observation Concentration Clarity Communication Comparison Competition Creativity Commitment Continuous Improvement
    33. 33. B =13
    34. 34. B =13 December 25, 2013 Communication Skills - VIHE RKM 37
    35. 35. The purpose of LIFE is to live a LIFE of PURPOSE ADD Value Improving Communication Skills helps you to ADD December 25, 2013 Communication Skills IMPACT Value 38
    36. 36. Effective communication helps us to better understand a person or situation. Further, it helps us to allow others to understand us better.
    37. 37. Effective communication enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish.
    38. 38. Think like a Man of Action t bes ly t nes uous r ho ntin you it co ive ve G pro d im an Act like a Man of Thought December 25, 2013 Communication Skills IMPACT 41
    39. 39. Can we ever remain without COMMUNICATING ?
    40. 40. If we are constantly COMMUNICATING ~ How effective we are in our communication ? December 25, 2013 Communication Skills - IMPACT 43
    41. 41. Your Attitude. Your Behaviour, Your Body Language ~ everything about you Communicates
    42. 42. Your Dress, Smile, Looks and everything else communicates
    43. 43. December 25, 2013 Is communication important in our life ? Communication Skills - IMPACT 46
    44. 44. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART December 25, 2013 Communication Skills - IMPACT 50
    45. 45. Communicate to CONNECT, or DISCONNECT ? December 25, 2013 Communication Skills - IMPACT 51
    46. 46. Communication ~ makes the difference December 25, 2013 Communication Skills - IMPACT 52
    47. 47. Communication improves by LEARNING from OUR OWN MISTAKES and also from OTHERS’ MISTAKES !
    48. 48. The urge to reach your POTENTIAL is the key that unlocks your door to personal EXCELLENCE December 25, 2013 Communication Skills-STC, ALL BANK 54
    49. 49. Both Pride and Jealousy are communicated very powerfully December 25, 2013 Communication Skills-STC, ALL BANK 55
    50. 50. What is LIFE ?
    51. 51. What is the purpose of life ? December 25, 2013 Communication Skills IMPACT 57
    52. 52. December 25, 2013 Communication Skills IMPACT 58
    53. 53. YOUR LIFE NEEDS SELF MANAGEMENT LIFE MGT. MIND MGT. T=Q DEV. MGT. December 25, 2013 L=T P=E L=T=T=Q=P=E Communication Skills - IMPACT 59
    54. 54. L = T K + +S A +W +W Z XY + Time Entry Exit Time between Birth and Death Life Death Death Birth Birth Time Time
    55. 55. December 25, 2013 Communication Skills - IMPACT 61
    56. 56. December 25, 2013 Communication Skills - IMPACT 62
    57. 57. L=T=T=Q=P=E THE PURPOSE OF LIFE IS PURSUIT OF EXCELLENCE
    58. 58. Thinking is for LEARNING Learning is for Thinking
    59. 59. All Thinking and Learning is for IMPROVING
    60. 60. Aim and shoot ? or Shoot and Aim ?
    61. 61. ? ld be u is co th t hink u o yo td Wha December 25, 2013 67
    62. 62. When we are discussing about Archery and Arjuna, who else would come to our mind ?
    63. 63. December 25, 2013 Creativity - Sri Shirdi Sai Baba Sansthan 69
    64. 64. December 25, 2013 There is nothing in a caterpillar that tells you that one day Creativity - Sri Shirdi Sai Baba it is going to become a butterfly Sansthan 70
    65. 65. So, Or, December 25, 2013 Think Speak and and speak ? Think ? Communication Skills - IMPACT 71
    66. 66. December 25, 2013 Communication Skills - IMPACT 72
    67. 67. Think > listen > December 25, 2013 Communication Skills - IMPACT talk 73
    68. 68. Communication Goals To change behavior To get and give Information To get action To persuade December 25, 2013 To ensure understanding Communication Skills - IMPACT 74
    69. 69. Meaning is not in the word – but in the mind/s. December 25, 2013 Communication Skills - IMPACT 75
    70. 70. Communication is transmission of intended meaning that is in the mind. December 25, 2013 Communication Skills - VIHE RKM 76
    71. 71. December 25, 2013 Communication Skills - IMPACT 77
    72. 72. Outcome of Effective communication  Higher levels of Interpersonal Relation Satisfaction.  Greater Work Motivation.  Getting the responses you want.  Gaining cooperation to implement ideas .  Improving overall work environment. 78 Communication Skills - IMPACT December 25, 2013
    73. 73. Benefits of effective communication  Quicker problem solving  Better decision making  Steady work flow  Strong relations  Better professional image December 25, 2013 Communication Skills - IMPACT 79
    74. 74. Communication Do’s Eye Contact Active Listening Appropriate Facial Expressions Appropriate Head nods Sweet, Short and to the point December 25, 2013 Communication Skills - IMPACT 80
    75. 75. Communication Dont’s Not too fast; not too slow Avoid technical jargons Don’t swallow words Don’t ignore feedback – silent or eloquent December 25, 2013 Communication Skills - IMPACT 81
    76. 76. Some more COMMUNICATION DON’Ts  Do not instantly react and mutter something in anger.  Do not speak in inaudible manner .  Do not assume that every body understands you.  Do not glance away, while listening, as it might distract the speaker.  Do not jump to the conclusion that you have understood every thing. December 25, 2013 Communication Skills - IMPACT 82
    77. 77. Common Communication Errors • Interrupting to complete others’ sentences • Preparing our response before someone has completed speaking • Multitasking while ‘listening’ • Filtering content or meaning based on our opinion / prejudice about the speaker December 25, 2013 Communication Skills - IMPACT 83
    78. 78. Communication with peers Give honest and sincere appreciation Don’t criticize, condemn or complain but be positive and constructive December 25, 2013 Communication Skills - IMPACT 84
    79. 79. Why is communication important ? • • • • • Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality December 25, 2013 Communication Skills - IMPACT 85
    80. 80. Most We need to common ways to improve our communicate communication... 70 % of our es mag lI isua V g communication efforts are: eakin Sp misunderstood misinterpreted rejected Writing distorted or not heard December 25, 2013 Communication Skills - IMPACT 70% Bod y La n gua ge 86
    81. 81. Have you carefully analyzed your own Strengths and Weaknesses ?
    82. 82. December 25, 2013 Communication Skills - IMPACT 88
    83. 83. Communication Skills “It takes about 3 years to learn how to use your tongue; However, it takes a life time to learn when and where and how to use it” - Anonymous December 25, 2013 Communication Skills - VIHE RKM 89
    84. 84. Communication is not hammering December 25, 2013 Communication Skills - VIHE RKM 90
    85. 85. Thinking is for LEARNING Learning is for Thinking
    86. 86. All Thinking and Learning is for IMPROVING
    87. 87. December 25, 2013 Communication Skills - VIHE RKM 93
    88. 88. LSRW
    89. 89. LSRW +T
    90. 90. Listening, Speaking, Reading and Writing – Mutual influence of LSRW on Thinking and that of Thinking on LSRW.
    91. 91. Why is communication important ? • • • • • Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality December 25, 2013 Communication Skills - IMPACT 97
    92. 92. December 25, 2013 Communication Skills - IMPACT 98
    93. 93. people are influenced, problems are solved, changes are facilitated, excellent relationships are developed, desired results are achieved, and success is ensured. December 25, 2013 Communication Skills - IMPACT 99
    94. 94. Listen to, Observe & Interpret all forms of language is essential for effective communication December 25, 2013 Communication Skills - IMPACT 100
    95. 95. Love is so caring… communication includes body language, tonality of voice & the words you use. 55% + 38% + 7% = December 25, 2013 Communication Skills - IMPACT 101
    96. 96. Observe the body language
    97. 97. December 25, 2013 Communication Skills - IMPACT 103
    98. 98. December 25, 2013 Communication Skills - IMPACT 104
    99. 99. December 25, 2013 Communication Skills - IMPACT 105
    100. 100. Communication, to be effective, must touch the heart. December 25, 2013 Please write a letter to yourself about your communication skills Communication Skills - IMPACT 106
    101. 101. We THINK … We COMMUNICATE … and We IMPROVE December 25, 2013 Communication Skills - IMPACT 107
    102. 102. Think before you talk The Content – the subject matter – are you clear about it ? are you sure it is complete, correct and accurate ? The timing of passing on this information – is it appropriate ? The person / persons – to whom it is meant – what is the likely attitude of the listener ? how he / she will receive this information ? December 25, 2013 how much do they need to know ? Communication Skills - IMPACT 108
    103. 103. Now let us focus on certain specific aspects
    104. 104. 7 The Cs of Effective Communication December 25, 2013 Communication Skills - IMPACT 110
    105. 105. 7 C’s of Effective Communication 1 of 7 Completeness  Provide all necessary information  Answer all questions asked  Give something extra when desirable December 25, 2013 Communication Skills - IMPACT 111
    106. 106. 7 C’s of Effective Communication 2 of 7 Conciseness  Eliminate wordy expressions  Include only relevant material  Avoid unnecessary repetition December 25, 2013 Communication Skills - IMPACT 112
    107. 107. 7 C’s of Effective Communication 3 of 7 Consideration  Focus on “You” instead of “I” or “We”  Show audience benefit or interest in the receiver  Emphasize positive & pleasant facts December 25, 2013 Communication Skills - IMPACT 113
    108. 108. 7 C’s of Effective Communication 4 of 7 Concreteness  Use specific facts & figures  Put action into your verbs  Choose vivid, image building-words December 25, 2013 Communication Skills - IMPACT 114
    109. 109. 7 C’s of Effective Communication 5 of 7 Clarity  Choose precise, concrete & familiar words  Construct effective sentences & paragraphs December 25, 2013 Communication Skills - IMPACT 115
    110. 110. 7 C’s of Effective Communication 6 of 7 Courtesy  Be tactful, thoughtful & appreciative  Use expressions that show respect  Chose non-discriminatory expressions December 25, 2013 Communication Skills - IMPACT 116
    111. 111. 7 C’s of Effective Communication 7 of 7 Correctness  Use the right level of language  Check accuracy of figures, facts & words  Maintain acceptable writing mechanics December 25, 2013 Communication Skills - IMPACT 117
    112. 112. ENATA ~ Principle of Communication Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate ? December 25, 2013 Communication Skills - IMPACT 118
    113. 113. 15 Tips for you How to Improve Existing Level of COMMUNICATION ?  Improve language  Improve pronunciation  Work on voice modulation  Work on body language  Read more of good prose [ Please include Poetry also ]  Listen more attentively  Interact with qualitative people December 25, 2013 Communication Skills - IMPACT 119
    114. 114. 15 Tips for you How to Improve Existing Level of COMMUNICATION ? - Contd.  Improve on your style of conversation / discussion  Practice meditation  Welcome positive & good thoughts  Think and speak – not speak and think  Do not speak too fast or too slow – match Audience  Use simple vocabulary – Avoid Jargon  Speak to express and not to impress  Look presentable, positive and confident December 25, 2013 Communication Skills - IMPACT 120
    115. 115. Self feedback chart Self score Aspect as on today Score as you would like to have in 3 months from now And so on 1. 2. 3. 4. 5. December 25, 2013 Communication Skills IMPACT 121
    116. 116. 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
    117. 117. 2. Maintaining eye contact – [ expression of your interest ]
    118. 118. 3. Improve your voice culture – [ make it interesting ]
    119. 119. 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
    120. 120. 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
    121. 121. 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    122. 122. 7. Summarising is an essential skill which takes stock of the main points covered
    123. 123. 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    124. 124. 9. Communication must appeal to both mind and heart ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ based on mutually respected values
    125. 125. 10. Keep the communication simple ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’
    126. 126. 11. Tell it and tell it again, if necessary ~ tell the point once – then come back and hit it again, and again.
    127. 127. 12. Communicate with confidence ~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.
    128. 128. 13. Practice the art of communicating on paper ~ thinking on paper & saying on paper
    129. 129. 14. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    130. 130. 15. Communication is more a people process than a language process ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    131. 131. 16. Communication can always be improved ~ practice, more practice and much more practice
    132. 132. 17. Communication and feedback ~ feedback ensures that message has been received in the manner, that was originally intended
    133. 133. 18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate – both positive and negative aspects - can be very helpful.
    134. 134. 19. Communication and clarity
    135. 135. 20. Communication and commitment
    136. 136. 21. Communication and character
    137. 137. 22. Communication and Continuous improvement Improving your communication skills is a process and cannot be accomplished overnight. Identify and then choose one or two traits – at a time – and now work on those over a period of time.
    138. 138. 23. Communication and Facial expressions Facial expressions communicate the intentions more effectively – note that there are 80 muscles in the face, capable of more than 7,000 expressions.
    139. 139. Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to improve your communication skills. 145 December 25, 2013 145 Communication Skills - IMPACT Kerala
    140. 140. 146 December 25, 2013 146 Communication Skills - IMPACT Kerala
    141. 141. When do you want to begin ? Now is the time to start 147 December 25, 2013 147 Communication Skills - IMPACT Kerala
    142. 142. ve Getting motivated to ro i mp Communication Skills – Sustaining the Self-motivation
    143. 143. ing lop ng eve ini D sta Su - for n gy atio ate tiv Str mo a lf Se can you hat ve t o OVE Pr PR M IM
    144. 144. When you think You can or You can’t You are right. December 25, 2013 Communication Skills - VIHE RKM 150
    145. 145. The key to SUCCESS is SELF – MOTIVATION. Enthusiasm Creativity Persistence
    146. 146. Maha Mantra. VISION and SELF MOTIVATION Without, nothing else works. With, nothing else matters. December 25, 2013 Communication Skills - VIHE RKM 152
    147. 147. Create an IMPACT
    148. 148. Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel Talapettavoy Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good December 25, 2013 Communication Skills - IMPACT 154
    149. 149. GOOD LUCK December 25, 2013 Communication Skills - IMPACT 155
    150. 150. So . . . What do you want to remember ? So . . . What do you want to implement ? December 25, 2013 Communication Skills - IMPACT 156
    151. 151. Please visit: www.archive.org and search for POOLABATA to read freely 5 publications in Telugu and 2 publications in English relating to Personality Development Also, please search for Deshamunu Preminchumanna for a small booklet in Telugu December 25, 2013 Communication Skills - IMPACT 157
    152. 152. For the sake of record As on 24th Dec 2013 Prof. V. Viswanadham has uploaded live recordings of more than 1,000 of his speeches to www.archive.org. ‘Communication Skills’ - was downloaded, 9,978 times. 200 More than Power Point Presentations, [ slides ] can be freely viewed at: www.scribd.com So far, 1,72,628 have viewed. www.slideshare.net/viswanadham - One of the presentations, titled CommunicationSkills, was viewed 15,623 times, & downloaded 1,987 times. Thank you dear friends for helping me to reach many more. December 2013 Dec 25, 25, 2013 Communication Viswam-2009Skills - IMPACT 158 158
    153. 153. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: www.archive.org Visit: http:// and Search for Prof. V. Viswanadham ~ please download and then kindly listen. December 25, 2013 Communication Skills - IMPACT 159
    154. 154. In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 In case YOU want to give some feedback / contact me : Prof. V. Viswanadham viswam.vangapally@gmail.com ~ 9493 101 328 December 25, 2013 Communication Skills - IMPACT 160
    155. 155. In case you want a copy of this presentation : Please drop a line to : viswam.vangapally@gmail.com Please feel free and use my power point presentations in any manner you like.
    156. 156. December 25, 2013 Communication Skills - IMPACT 162
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