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2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects]
 

2013 Dec 24 - Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects]

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This is a presentation used by me at the IMPACT - 2013 December Session, organized by Sri Gampa Nageswara Rao. ...

This is a presentation used by me at the IMPACT - 2013 December Session, organized by Sri Gampa Nageswara Rao.

The live audio recording of the session has been uploaded to www.archive.org and the same can be easily accessed by clicking on the following link:
https://archive.org/details/131224001ComSkillsImpact

Please note that the lecture is in Telugu, while the slides are in English.

The presentations I use have been slightly revised, specially for the IMPACT and are presented here.

Please honour me with your valuable feedback: viswam.vangapally@gmail.com

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2013 Dec 24 -  Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects] 2013 Dec 24 - Communication skills - for IMPACT - 2013 December Session - [ Please download and view to appreciate better the animation aspects] Presentation Transcript

  • Welcome
  • December 25, 2013
  • We are in which age ? December 25, 2013
  • Curious Minds = Successful Minds December 25, 2013 Communication Skills - IMPACT 4
  • December 25, 2013 Communication Skills - IMPACT 5
  • Nootikokkadu --- Kotikokkadu If you are one in a lakh December 25, 2013 Communication Skills - IMPACT 6
  • If you are one in a lakh - - - that was in 2007 there will be 12,370 people like you December 25, 2013 Communication Skills IMPACT [ with population taken as- 123,70,00,000 ] 7
  • Who is an illiterate ? December 25, 2013 Communication Skills - IMPACT 8
  • Learn ~ Connect ~ Collaborate ~ Communicate ~ Create December 25, 2013 Communication Skills - IMPACT 9
  • December 25, 2013 Communication Skills - IMPACT 10
  • Faster - Higher - and so on December 25, 2013 Communication Skills - IMPACT 11
  • December 25, 2013 Communication Skills - IMPACT 12
  • December 25, 2013 Communication Skills - IMPACT 13
  • December 25, 2013 Communication Skills - IMPACT 15
  • Sri Narayana Murthy of INFOSYS December 25, 2013 Communication Skills - IMPACT 16
  • Focus on Problem Solving December 25, 2013 Communication Skills - IMPACT 17
  • Challenge yourself December 25, 2013 Communication Skills - IMPACT 18
  • December 25, 2013 Communication Skills - IMPACT 19
  • Developing Communication Skills helps you to realize your full potential, helps in developing your Personality and makes you a better citizen of the society, ~ in short, an ASSET to yourself and the Society.
  • We are our THOUGHTS
  • Wonderful Wonderful World Wonderful World of Words Wonderful Power of Words
  • What if ? What ? Why ? Question Who ? Where ? How ? When ?
  • You are your Thoughts … Words … Actions Choices … Decisions … Results Questions … Conclusions … Learning oves quality of thinking impr December 25, 2013 Communication with Reflective Thinking and Skills - VIHE - … Review RKM your 26
  • Tune Your MIND Learn to Live in the present December 25, 2013 Communication Skills - VIHE RKM 27
  • Continuous Internal and External Communication Self-Confidence - VIHE - RKM is mainly responsible for all the progress made. December 25, 2013 28
  • C Communication Skills and Progress in Human Civilization
  • Eyes can ...? December 25, 2013 Communication Skills - IMPACT 30
  • How carefully We observe ? December 25, 2013 Communication Skills - IMPACT 31
  • December 25, 2013 Communication Skills - IMPACT 32
  • December 25, 2013 Communication Skills - IMPACT 33
  • December 25, 2013 Communication Skills - IMPACT 34
  • Leads to The 9 Cs Careful Observation Concentration Clarity Communication Comparison Competition Creativity Commitment Continuous Improvement
  • B =13
  • B =13 December 25, 2013 Communication Skills - VIHE RKM 37
  • The purpose of LIFE is to live a LIFE of PURPOSE ADD Value Improving Communication Skills helps you to ADD December 25, 2013 Communication Skills IMPACT Value 38
  • Effective communication helps us to better understand a person or situation. Further, it helps us to allow others to understand us better.
  • Effective communication enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish.
  • Think like a Man of Action t bes ly t nes uous r ho ntin you it co ive ve G pro d im an Act like a Man of Thought December 25, 2013 Communication Skills IMPACT 41
  • Can we ever remain without COMMUNICATING ?
  • If we are constantly COMMUNICATING ~ How effective we are in our communication ? December 25, 2013 Communication Skills - IMPACT 43
  • Your Attitude. Your Behaviour, Your Body Language ~ everything about you Communicates
  • Your Dress, Smile, Looks and everything else communicates
  • December 25, 2013 Is communication important in our life ? Communication Skills - IMPACT 46
  • W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART December 25, 2013 Communication Skills - IMPACT 50
  • Communicate to CONNECT, or DISCONNECT ? December 25, 2013 Communication Skills - IMPACT 51
  • Communication ~ makes the difference December 25, 2013 Communication Skills - IMPACT 52
  • Communication improves by LEARNING from OUR OWN MISTAKES and also from OTHERS’ MISTAKES !
  • The urge to reach your POTENTIAL is the key that unlocks your door to personal EXCELLENCE December 25, 2013 Communication Skills-STC, ALL BANK 54
  • Both Pride and Jealousy are communicated very powerfully December 25, 2013 Communication Skills-STC, ALL BANK 55
  • What is LIFE ?
  • What is the purpose of life ? December 25, 2013 Communication Skills IMPACT 57
  • December 25, 2013 Communication Skills IMPACT 58
  • YOUR LIFE NEEDS SELF MANAGEMENT LIFE MGT. MIND MGT. T=Q DEV. MGT. December 25, 2013 L=T P=E L=T=T=Q=P=E Communication Skills - IMPACT 59
  • L = T K + +S A +W +W Z XY + Time Entry Exit Time between Birth and Death Life Death Death Birth Birth Time Time
  • December 25, 2013 Communication Skills - IMPACT 61
  • December 25, 2013 Communication Skills - IMPACT 62
  • L=T=T=Q=P=E THE PURPOSE OF LIFE IS PURSUIT OF EXCELLENCE
  • Thinking is for LEARNING Learning is for Thinking
  • All Thinking and Learning is for IMPROVING
  • Aim and shoot ? or Shoot and Aim ?
  • ? ld be u is co th t hink u o yo td Wha December 25, 2013 67
  • When we are discussing about Archery and Arjuna, who else would come to our mind ?
  • December 25, 2013 Creativity - Sri Shirdi Sai Baba Sansthan 69
  • December 25, 2013 There is nothing in a caterpillar that tells you that one day Creativity - Sri Shirdi Sai Baba it is going to become a butterfly Sansthan 70
  • So, Or, December 25, 2013 Think Speak and and speak ? Think ? Communication Skills - IMPACT 71
  • December 25, 2013 Communication Skills - IMPACT 72
  • Think > listen > December 25, 2013 Communication Skills - IMPACT talk 73
  • Communication Goals To change behavior To get and give Information To get action To persuade December 25, 2013 To ensure understanding Communication Skills - IMPACT 74
  • Meaning is not in the word – but in the mind/s. December 25, 2013 Communication Skills - IMPACT 75
  • Communication is transmission of intended meaning that is in the mind. December 25, 2013 Communication Skills - VIHE RKM 76
  • December 25, 2013 Communication Skills - IMPACT 77
  • Outcome of Effective communication  Higher levels of Interpersonal Relation Satisfaction.  Greater Work Motivation.  Getting the responses you want.  Gaining cooperation to implement ideas .  Improving overall work environment. 78 Communication Skills - IMPACT December 25, 2013
  • Benefits of effective communication  Quicker problem solving  Better decision making  Steady work flow  Strong relations  Better professional image December 25, 2013 Communication Skills - IMPACT 79
  • Communication Do’s Eye Contact Active Listening Appropriate Facial Expressions Appropriate Head nods Sweet, Short and to the point December 25, 2013 Communication Skills - IMPACT 80
  • Communication Dont’s Not too fast; not too slow Avoid technical jargons Don’t swallow words Don’t ignore feedback – silent or eloquent December 25, 2013 Communication Skills - IMPACT 81
  • Some more COMMUNICATION DON’Ts  Do not instantly react and mutter something in anger.  Do not speak in inaudible manner .  Do not assume that every body understands you.  Do not glance away, while listening, as it might distract the speaker.  Do not jump to the conclusion that you have understood every thing. December 25, 2013 Communication Skills - IMPACT 82
  • Common Communication Errors • Interrupting to complete others’ sentences • Preparing our response before someone has completed speaking • Multitasking while ‘listening’ • Filtering content or meaning based on our opinion / prejudice about the speaker December 25, 2013 Communication Skills - IMPACT 83
  • Communication with peers Give honest and sincere appreciation Don’t criticize, condemn or complain but be positive and constructive December 25, 2013 Communication Skills - IMPACT 84
  • Why is communication important ? • • • • • Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality December 25, 2013 Communication Skills - IMPACT 85
  • Most We need to common ways to improve our communicate communication... 70 % of our es mag lI isua V g communication efforts are: eakin Sp misunderstood misinterpreted rejected Writing distorted or not heard December 25, 2013 Communication Skills - IMPACT 70% Bod y La n gua ge 86
  • Have you carefully analyzed your own Strengths and Weaknesses ?
  • December 25, 2013 Communication Skills - IMPACT 88
  • Communication Skills “It takes about 3 years to learn how to use your tongue; However, it takes a life time to learn when and where and how to use it” - Anonymous December 25, 2013 Communication Skills - VIHE RKM 89
  • Communication is not hammering December 25, 2013 Communication Skills - VIHE RKM 90
  • Thinking is for LEARNING Learning is for Thinking
  • All Thinking and Learning is for IMPROVING
  • December 25, 2013 Communication Skills - VIHE RKM 93
  • LSRW
  • LSRW +T
  • Listening, Speaking, Reading and Writing – Mutual influence of LSRW on Thinking and that of Thinking on LSRW.
  • Why is communication important ? • • • • • Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality December 25, 2013 Communication Skills - IMPACT 97
  • December 25, 2013 Communication Skills - IMPACT 98
  • people are influenced, problems are solved, changes are facilitated, excellent relationships are developed, desired results are achieved, and success is ensured. December 25, 2013 Communication Skills - IMPACT 99
  • Listen to, Observe & Interpret all forms of language is essential for effective communication December 25, 2013 Communication Skills - IMPACT 100
  • Love is so caring… communication includes body language, tonality of voice & the words you use. 55% + 38% + 7% = December 25, 2013 Communication Skills - IMPACT 101
  • Observe the body language
  • December 25, 2013 Communication Skills - IMPACT 103
  • December 25, 2013 Communication Skills - IMPACT 104
  • December 25, 2013 Communication Skills - IMPACT 105
  • Communication, to be effective, must touch the heart. December 25, 2013 Please write a letter to yourself about your communication skills Communication Skills - IMPACT 106
  • We THINK … We COMMUNICATE … and We IMPROVE December 25, 2013 Communication Skills - IMPACT 107
  • Think before you talk The Content – the subject matter – are you clear about it ? are you sure it is complete, correct and accurate ? The timing of passing on this information – is it appropriate ? The person / persons – to whom it is meant – what is the likely attitude of the listener ? how he / she will receive this information ? December 25, 2013 how much do they need to know ? Communication Skills - IMPACT 108
  • Now let us focus on certain specific aspects
  • 7 The Cs of Effective Communication December 25, 2013 Communication Skills - IMPACT 110
  • 7 C’s of Effective Communication 1 of 7 Completeness  Provide all necessary information  Answer all questions asked  Give something extra when desirable December 25, 2013 Communication Skills - IMPACT 111
  • 7 C’s of Effective Communication 2 of 7 Conciseness  Eliminate wordy expressions  Include only relevant material  Avoid unnecessary repetition December 25, 2013 Communication Skills - IMPACT 112
  • 7 C’s of Effective Communication 3 of 7 Consideration  Focus on “You” instead of “I” or “We”  Show audience benefit or interest in the receiver  Emphasize positive & pleasant facts December 25, 2013 Communication Skills - IMPACT 113
  • 7 C’s of Effective Communication 4 of 7 Concreteness  Use specific facts & figures  Put action into your verbs  Choose vivid, image building-words December 25, 2013 Communication Skills - IMPACT 114
  • 7 C’s of Effective Communication 5 of 7 Clarity  Choose precise, concrete & familiar words  Construct effective sentences & paragraphs December 25, 2013 Communication Skills - IMPACT 115
  • 7 C’s of Effective Communication 6 of 7 Courtesy  Be tactful, thoughtful & appreciative  Use expressions that show respect  Chose non-discriminatory expressions December 25, 2013 Communication Skills - IMPACT 116
  • 7 C’s of Effective Communication 7 of 7 Correctness  Use the right level of language  Check accuracy of figures, facts & words  Maintain acceptable writing mechanics December 25, 2013 Communication Skills - IMPACT 117
  • ENATA ~ Principle of Communication Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate ? December 25, 2013 Communication Skills - IMPACT 118
  • 15 Tips for you How to Improve Existing Level of COMMUNICATION ?  Improve language  Improve pronunciation  Work on voice modulation  Work on body language  Read more of good prose [ Please include Poetry also ]  Listen more attentively  Interact with qualitative people December 25, 2013 Communication Skills - IMPACT 119
  • 15 Tips for you How to Improve Existing Level of COMMUNICATION ? - Contd.  Improve on your style of conversation / discussion  Practice meditation  Welcome positive & good thoughts  Think and speak – not speak and think  Do not speak too fast or too slow – match Audience  Use simple vocabulary – Avoid Jargon  Speak to express and not to impress  Look presentable, positive and confident December 25, 2013 Communication Skills - IMPACT 120
  • Self feedback chart Self score Aspect as on today Score as you would like to have in 3 months from now And so on 1. 2. 3. 4. 5. December 25, 2013 Communication Skills IMPACT 121
  • 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
  • 2. Maintaining eye contact – [ expression of your interest ]
  • 3. Improve your voice culture – [ make it interesting ]
  • 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
  • 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
  • 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 7. Summarising is an essential skill which takes stock of the main points covered
  • 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  • 9. Communication must appeal to both mind and heart ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ based on mutually respected values
  • 10. Keep the communication simple ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’
  • 11. Tell it and tell it again, if necessary ~ tell the point once – then come back and hit it again, and again.
  • 12. Communicate with confidence ~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.
  • 13. Practice the art of communicating on paper ~ thinking on paper & saying on paper
  • 14. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  • 15. Communication is more a people process than a language process ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
  • 16. Communication can always be improved ~ practice, more practice and much more practice
  • 17. Communication and feedback ~ feedback ensures that message has been received in the manner, that was originally intended
  • 18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate – both positive and negative aspects - can be very helpful.
  • 19. Communication and clarity
  • 20. Communication and commitment
  • 21. Communication and character
  • 22. Communication and Continuous improvement Improving your communication skills is a process and cannot be accomplished overnight. Identify and then choose one or two traits – at a time – and now work on those over a period of time.
  • 23. Communication and Facial expressions Facial expressions communicate the intentions more effectively – note that there are 80 muscles in the face, capable of more than 7,000 expressions.
  • Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to improve your communication skills. 145 December 25, 2013 145 Communication Skills - IMPACT Kerala
  • 146 December 25, 2013 146 Communication Skills - IMPACT Kerala
  • When do you want to begin ? Now is the time to start 147 December 25, 2013 147 Communication Skills - IMPACT Kerala
  • ve Getting motivated to ro i mp Communication Skills – Sustaining the Self-motivation
  • ing lop ng eve ini D sta Su - for n gy atio ate tiv Str mo a lf Se can you hat ve t o OVE Pr PR M IM
  • When you think You can or You can’t You are right. December 25, 2013 Communication Skills - VIHE RKM 150
  • The key to SUCCESS is SELF – MOTIVATION. Enthusiasm Creativity Persistence
  • Maha Mantra. VISION and SELF MOTIVATION Without, nothing else works. With, nothing else matters. December 25, 2013 Communication Skills - VIHE RKM 152
  • Create an IMPACT
  • Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel Talapettavoy Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good December 25, 2013 Communication Skills - IMPACT 154
  • GOOD LUCK December 25, 2013 Communication Skills - IMPACT 155
  • So . . . What do you want to remember ? So . . . What do you want to implement ? December 25, 2013 Communication Skills - IMPACT 156
  • Please visit: www.archive.org and search for POOLABATA to read freely 5 publications in Telugu and 2 publications in English relating to Personality Development Also, please search for Deshamunu Preminchumanna for a small booklet in Telugu December 25, 2013 Communication Skills - IMPACT 157
  • For the sake of record As on 24th Dec 2013 Prof. V. Viswanadham has uploaded live recordings of more than 1,000 of his speeches to www.archive.org. ‘Communication Skills’ - was downloaded, 9,978 times. 200 More than Power Point Presentations, [ slides ] can be freely viewed at: www.scribd.com So far, 1,72,628 have viewed. www.slideshare.net/viswanadham - One of the presentations, titled CommunicationSkills, was viewed 15,623 times, & downloaded 1,987 times. Thank you dear friends for helping me to reach many more. December 2013 Dec 25, 25, 2013 Communication Viswam-2009Skills - IMPACT 158 158
  • In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: www.archive.org Visit: http:// and Search for Prof. V. Viswanadham ~ please download and then kindly listen. December 25, 2013 Communication Skills - IMPACT 159
  • In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 In case YOU want to give some feedback / contact me : Prof. V. Viswanadham viswam.vangapally@gmail.com ~ 9493 101 328 December 25, 2013 Communication Skills - IMPACT 160
  • In case you want a copy of this presentation : Please drop a line to : viswam.vangapally@gmail.com Please feel free and use my power point presentations in any manner you like.
  • December 25, 2013 Communication Skills - IMPACT 162