2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects
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2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects



Two of my favourite presentations, Becoming Better and Communication Skills, have been combined, modified suitably, for this particular occasion. Please see both the parts.

Two of my favourite presentations, Becoming Better and Communication Skills, have been combined, modified suitably, for this particular occasion. Please see both the parts.



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  • Mikael

2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects 2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects Presentation Transcript

  • rt 1 Welcome is i s Pa Swaghatham – Subha SwaghatamTh Suvarnabhoomi Karyakramaniki Swaghatham – Subha Swaghatam
  • A Hearty and Warm Welcome to this wonderful programme of SUVARNABHOOMI
  • Vedam la ghoshinche Godavari Amaradhamamla shobille RAJHAMAHENDRIAugust 21, 2012 3
  • We are ourQuestions
  • TuneYourMIND
  • Communication Skills and BECOMING BETTERAugust 21, 2012 7
  • Careful Observation Concentration Leads to Clarity Communication 9 Cs ComparisonThe Competition Creativity Commitment Continuous Improvement
  • The purpose of LIFE is to live a LIFE of PURPOSE ADD Value Improving Communication Skills helps you toAugust 21, 2012 ADD Value 9
  • Intellectual SkillsCommunication Interaction Skills Skills
  • What are the most common ways we communicate? s a ge l ImSpo ua ken s Wor Vi d Bo d dy or La W ng en ua tt ge ri W
  • Can we ever remain withoutCOMMUNICATING ?
  • If we are constantly COMMUNICATING ~ How effective are wein our communication ?
  • Is communication important in our life ?
  • What is LIFE ?What is the purpose of Life ?
  • August 21, 2012 20
  • L = T Z + XY +W A +W + K +SEntry Time Exit Time between Birth and DeathTime Time Death Death Birth Birth Life
  • Thinking is forLEARNING Learning is for Thinking
  • All Thinking and Learning is forIMPROVING
  • Aim and shoot ?orShoot and Aim ?
  • So, Think and speak ? Or, Speak and Think ?August 21, 2012 29
  • Think > listen > talk August 21, 2012 31
  • Learn toLive in the present
  • The future belongs to thoseWho believe in the beauty of their dreams
  • Most successful men have not achieved their distinction by having some new talent or opportunity presented to them. They have developed the opportunity that was at hand.
  • Communication Goals To change behavior To get and give To get action Information To persuade To ensure understandingAugust 21, 2012 35
  • Why is communication important ?• Inspires confidence• Builds respect• Helps make friends• Reveals your ability to others• Develops a distinct personalityAugust 21, 2012 36
  • August 21, 2012 37
  • We need to Most common ways toimprove our communicatecommunication... 70 % of our mag es lI isua communication efforts are: Speakin g V 70% misunderstood misinterpreted rejected Bod y La n gua Writing ge distorted or not heard August 21, 2012 38
  • August 21, 2012 40
  • August 21, 2012 41
  • people are influenced,problems are solved,changes are facilitated,excellent relationships are developed,desired results are achieved, andsuccess is ensured. August 21, 2012 42
  • playsa vital rolein discoveringourselves &the worldaround us August 21, 2012 43
  • The quality of your life is the quality of your communication ~ both with yourself & othersAugust 21, 2012 44
  • is not just getting the message across but its acceptance from its intended receivers which causes the expected behaviour from the receivers of the messageonly then, the receivers will be willing to convert the communication into actionAugust 21, 2012 45
  • listen to, observe & interpret all forms of language is essential for effective communicationAugust 21, 2012 46
  • Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = August 21, 2012 47
  • Observe the body language
  • August 21, 2012 49
  • August 21, 2012 50
  • August 21, 2012 51
  • Communication, to be effective, must touch the heart.
  • Please write a letter to yourselfabout your communication skills
  • Strongest muscle in your body The strongest muscle in your body is your tongue. USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.August 21, 2012 54
  • Take responsibility for every stage of the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.August 21, 2012 55
  • Common Communication Errors• Interrupting to complete others’ sentences• Preparing our response before someone has completed speaking• Multitasking while ‘listening’• Filtering content or meaning based on our opinion / prejudice August 21, 2012 56 about the speaker
  • The 7 Cs ofEffective Communication
  • 7 C’s of Effective Communication1 of 7 Completeness Provide all necessary information Answer all questions asked Give something extra when desirable
  • 7 C’s of Effective Communication2 of 7 Conciseness Eliminate wordy expressions Include only relevant material Avoid unnecessary repetition
  • 7 C’s of Effective Communication3 of 7 Consideration Focus on “You” instead of “I” or “We” Show audience benefit or interest in the receiver Emphasize positive & pleasant facts
  • 7 C’s of Effective Communication4 of 7 Concreteness Use specific facts & figures Put action into your verbs Choose vivid, image building-words
  • 7 C’s of Effective Communication5 of 7 Clarity Choose precise, concrete & familiar words Construct effective sentences & paragraphs
  • 7 C’s of Effective Communication6 of 7 Courtesy Be tactful, thoughtful & appreciative Use expressions that show respect Chose non-discriminatory expressions
  • 7 C’s of Effective Communication7 of 7 Correctness Use the right level of language Check accuracy of figures, facts & words Maintain acceptable writing mechanics
  • ENATA ~ Principle ofCommunicationIs what you want to sayEffective,Necessary,Accurate,Timely, andAppropriate ?
  • You are your Thoughts … Choices …Decisions …
  • Move out of the COMFORT ZONE
  • Break the boundaries………… Leave your comfort zone …. Enter the Challenge Zone
  • August 21, 2012 72
  • 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
  • 2. Maintaining eye contact – [ expression of your interest ]
  • 3. Improve your voice culture – [ make it interesting ]
  • 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
  • 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
  • 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 7. Summarising is an essential skill which takes stock of the main points covered
  • 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  • 9. Communication must appeal to both mind and heart ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
  • 10. Keep the communication simple ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’
  • 11. Tell it and tell it again, if necessary ~ tell the point once – then come back and hit it again, and again.
  • 12. Communicate with confidence ~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.
  • 13. Practice the art of communicating on paper ~ thinking on paper & saying on paper
  • 14. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  • 15. Communication is more a people process than a language process ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
  • 16. Communication can always be improved ~ practice, more practice and much more practice
  • 17. Communication and feedback ~ feedback ensures that message has been received in the manner, that was originally intended
  • 18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate – both positive and negative aspects - can be very helpful.
  • 19. Communication and clarity
  • 20. Communication and commitment
  • 21. Communication and character
  • 22. Communication and Continuous improvementImproving your communication skills is a process and cannot be accomplished overnight.Identify and then choose one or two traits – at a time – and now work on those over a period of time.
  • 23. Communication and Facial expressions Facial expressions communicate the intentions more effectively – note that there are 80 muscles in the face, capable of more than 7,000 expressions.
  • Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to im pro ve Your communication skills.96 August 21, 2012 96 Kerala
  • Please see Part 2of this presentation