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rt 1                   Welcome   is i s Pa      Swaghatham – Subha SwaghatamTh            Suvarnabhoomi Karyakramaniki    ...
A Hearty and Warm Welcome          to this wonderful programme of  SUVARNABHOOMI
Vedam la ghoshinche                       Godavari       Amaradhamamla shobille         RAJHAMAHENDRIAugust 21, 2012      ...
We are   ourQuestions
TuneYourMIND
Communication Skills                        and                   BECOMING BETTERAugust 21, 2012                          7
Careful Observation                  Concentration Leads to            Clarity                 Communication      9 Cs    ...
The purpose of LIFE                  is to live a LIFE of PURPOSE                      ADD Value       Improving Communica...
Intellectual SkillsCommunication        Interaction Skills   Skills
What are the most common ways        we communicate?                                       s                              ...
Can we   ever remain withoutCOMMUNICATING ?
If we are constantly   COMMUNICATING ~ How effective are    wein our communication ?
Is communication     important    in our life ?
What is LIFE ?What is the purpose of Life ?
August 21, 2012   20
YOUR LIFE NEEDS SELF MANAGEMENT       LIFE MGT.             L=T       MIND MGT.            T=Q      DEV. MGT.             ...
L = T                                                                     Z                                               ...
Thinking is forLEARNING           Learning             is for           Thinking
All Thinking     and  Learning    is forIMPROVING
L =T = T=Q =      P= ETHE PURPOSEOF LIFE ISPURSUIT OFEXCELLENCE
Aim and shoot ?orShoot and Aim ?
So,   Think   and   speak ?                  Or,   Speak   and   Think ?August 21, 2012                                 29
Think > listen >   talk August 21, 2012     31
Learn toLive in the present
The future belongs to thoseWho believe in the beauty of their dreams
Most successful men have not achieved their distinction by having      some new talent or opportunity presented to them.  ...
Communication Goals                           To change behavior       To get and give                                    ...
Why is          communication            important ?•   Inspires confidence•   Builds respect•   Helps make friends•   Rev...
August 21, 2012   37
We need to      Most common ways                        toimprove our            communicatecommunication... 70 % of our  ...
August 21, 2012   40
August 21, 2012   41
people are influenced,problems are solved,changes are facilitated,excellent relationships are developed,desired results ar...
playsa vital rolein discoveringourselves &the worldaround us  August 21, 2012   43
The quality of your life  is the quality of your communication ~        both with yourself & othersAugust 21, 2012        ...
is not just getting      the message across   but its acceptance      from its intended receivers which      causes the ex...
listen to,            observe &            interpret                  all forms of language                  is essential ...
Love is so caring… COMMUNICATION              INCLUDES                       BODY LANGUAGE,                       TONALITY...
Observe the body language
August 21, 2012   49
August 21, 2012   50
August 21, 2012   51
Communication, to be effective,   must touch the heart.
Please write a letter to yourselfabout your communication skills
Strongest muscle in your body                     The strongest muscle                        in your body                ...
Take responsibility for every stage of                              the Communication Cycle:                  What is inte...
Common Communication Errors• Interrupting     to complete others’ sentences• Preparing     our response before someone has...
The 7    Cs ofEffective Communication
7 C’s   of Effective Communication1 of 7 Completeness Provide all necessary information Answer all questions asked Give...
7 C’s   of Effective Communication2 of 7 Conciseness Eliminate wordy expressions Include only relevant material Avoid u...
7 C’s   of Effective Communication3 of 7 Consideration Focus on “You” instead of “I” or “We” Show audience benefit or in...
7 C’s   of Effective Communication4 of 7 Concreteness Use specific facts & figures Put action into your verbs Choose vi...
7 C’s     of Effective Communication5 of 7 Clarity Choose precise, concrete & familiar words Construct effective sentenc...
7 C’s   of Effective Communication6 of 7 Courtesy Be tactful, thoughtful & appreciative Use expressions that show respec...
7 C’s   of Effective Communication7 of 7 Correctness Use the right level of language Check accuracy of figures, facts & ...
ENATA ~ Principle ofCommunicationIs what you want to sayEffective,Necessary,Accurate,Timely, andAppropriate ?
You are your Thoughts … Choices …Decisions …
W. A. T. C.      H.W = WORDSA = ACTIONST = THOUGHTSC = CHARACTERH = HEAD & HEARTAugust 21, 2012    68
Move out of the COMFORT ZONE
Break the boundaries………… Leave your comfort zone …. Enter the Challenge Zone
August 21, 2012   72
1. Make sure that    body language,    your words &    tonality       are congruent –       [ aligned and sending the same...
2. Maintaining eye contact –          [ expression of your interest ]
3. Improve your voice culture –          [ make it interesting ]
4. Be positive, precise and clear –     [ ~ “don’t forget to complete the work by tomorrow.” ]     [ ~ “please remember to...
5. Good listening        supplies        the building blocks of        good understanding and        good communication sk...
6. Well-timed pauses     give time for     explanation,     evaluation &     development of thought     ~ facial expressio...
7. Summarising    is an essential skill    which takes stock of    the main points covered
8. Empathize       with the receiver of the message       ~ put yourself in the other person’s position,               und...
9. Communication     must appeal to     both mind and heart    ~ appealing to mind requires facts, evidence and logic    ~...
10. Keep the communication simple    ~ say it in simple sentences, with no twists and turns              ‘communicate to e...
11. Tell it and tell it again,      if necessary      ~ tell the point once –                then come back and           ...
12. Communicate with confidence    ~ communication exposes         your inner thoughts, feelings and sentiments.      your...
13. Practice the art of communicating      on paper     ~ thinking on paper & saying on paper
14. Communication is irreversible       ~ communication cannot be reversed             [ reversible processes – water and ...
15. Communication is more      a people process than      a language process     ~ communication is a series of actions an...
16. Communication    can always be improved         ~ practice, more practice and much more practice
17. Communication and feedback         ~ feedback ensures that message has been received                in the manner, tha...
18. Receiving feedback about Communication           Asking others for honest feedback           about the way you communi...
19. Communication and clarity
20. Communication and commitment
21. Communication and character
22. Communication and     Continuous improvementImproving your communication skills is a         process and cannot be acc...
23. Communication and Facial expressions      Facial expressions communicate the intentions              more effectively ...
Be Determined     to improve your communication skills.     Become aware of your own styles,     observe others carefully,...
Please see        Part 2of this presentation
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and ...
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2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects

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Two of my favourite presentations, Becoming Better and Communication Skills, have been combined, modified suitably, for this particular occasion. Please see both the parts.

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  • Transcript of "2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ] - Please download and view to appreciate better the animation aspects"

    1. 1. rt 1 Welcome is i s Pa Swaghatham – Subha SwaghatamTh Suvarnabhoomi Karyakramaniki Swaghatham – Subha Swaghatam
    2. 2. A Hearty and Warm Welcome to this wonderful programme of SUVARNABHOOMI
    3. 3. Vedam la ghoshinche Godavari Amaradhamamla shobille RAJHAMAHENDRIAugust 21, 2012 3
    4. 4. We are ourQuestions
    5. 5. TuneYourMIND
    6. 6. Communication Skills and BECOMING BETTERAugust 21, 2012 7
    7. 7. Careful Observation Concentration Leads to Clarity Communication 9 Cs ComparisonThe Competition Creativity Commitment Continuous Improvement
    8. 8. The purpose of LIFE is to live a LIFE of PURPOSE ADD Value Improving Communication Skills helps you toAugust 21, 2012 ADD Value 9
    9. 9. Intellectual SkillsCommunication Interaction Skills Skills
    10. 10. What are the most common ways we communicate? s a ge l ImSpo ua ken s Wor Vi d Bo d dy or La W ng en ua tt ge ri W
    11. 11. Can we ever remain withoutCOMMUNICATING ?
    12. 12. If we are constantly COMMUNICATING ~ How effective are wein our communication ?
    13. 13. Is communication important in our life ?
    14. 14. What is LIFE ?What is the purpose of Life ?
    15. 15. August 21, 2012 20
    16. 16. YOUR LIFE NEEDS SELF MANAGEMENT LIFE MGT. L=T MIND MGT. T=Q DEV. MGT. P=E L=T=T=Q=P=E
    17. 17. L = T Z + XY +W A +W + K +SEntry Time Exit Time between Birth and DeathTime Time Death Death Birth Birth Life
    18. 18. Thinking is forLEARNING Learning is for Thinking
    19. 19. All Thinking and Learning is forIMPROVING
    20. 20. L =T = T=Q = P= ETHE PURPOSEOF LIFE ISPURSUIT OFEXCELLENCE
    21. 21. Aim and shoot ?orShoot and Aim ?
    22. 22. So, Think and speak ? Or, Speak and Think ?August 21, 2012 29
    23. 23. Think > listen > talk August 21, 2012 31
    24. 24. Learn toLive in the present
    25. 25. The future belongs to thoseWho believe in the beauty of their dreams
    26. 26. Most successful men have not achieved their distinction by having some new talent or opportunity presented to them. They have developed the opportunity that was at hand.
    27. 27. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understandingAugust 21, 2012 35
    28. 28. Why is communication important ?• Inspires confidence• Builds respect• Helps make friends• Reveals your ability to others• Develops a distinct personalityAugust 21, 2012 36
    29. 29. August 21, 2012 37
    30. 30. We need to Most common ways toimprove our communicatecommunication... 70 % of our mag es lI isua communication efforts are: Speakin g V 70% misunderstood misinterpreted rejected Bod y La n gua Writing ge distorted or not heard August 21, 2012 38
    31. 31. August 21, 2012 40
    32. 32. August 21, 2012 41
    33. 33. people are influenced,problems are solved,changes are facilitated,excellent relationships are developed,desired results are achieved, andsuccess is ensured. August 21, 2012 42
    34. 34. playsa vital rolein discoveringourselves &the worldaround us August 21, 2012 43
    35. 35. The quality of your life is the quality of your communication ~ both with yourself & othersAugust 21, 2012 44
    36. 36. is not just getting the message across but its acceptance from its intended receivers which causes the expected behaviour from the receivers of the messageonly then, the receivers will be willing to convert the communication into actionAugust 21, 2012 45
    37. 37. listen to, observe & interpret all forms of language is essential for effective communicationAugust 21, 2012 46
    38. 38. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = August 21, 2012 47
    39. 39. Observe the body language
    40. 40. August 21, 2012 49
    41. 41. August 21, 2012 50
    42. 42. August 21, 2012 51
    43. 43. Communication, to be effective, must touch the heart.
    44. 44. Please write a letter to yourselfabout your communication skills
    45. 45. Strongest muscle in your body The strongest muscle in your body is your tongue. USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.August 21, 2012 54
    46. 46. Take responsibility for every stage of the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.August 21, 2012 55
    47. 47. Common Communication Errors• Interrupting to complete others’ sentences• Preparing our response before someone has completed speaking• Multitasking while ‘listening’• Filtering content or meaning based on our opinion / prejudice August 21, 2012 56 about the speaker
    48. 48. The 7 Cs ofEffective Communication
    49. 49. 7 C’s of Effective Communication1 of 7 Completeness Provide all necessary information Answer all questions asked Give something extra when desirable
    50. 50. 7 C’s of Effective Communication2 of 7 Conciseness Eliminate wordy expressions Include only relevant material Avoid unnecessary repetition
    51. 51. 7 C’s of Effective Communication3 of 7 Consideration Focus on “You” instead of “I” or “We” Show audience benefit or interest in the receiver Emphasize positive & pleasant facts
    52. 52. 7 C’s of Effective Communication4 of 7 Concreteness Use specific facts & figures Put action into your verbs Choose vivid, image building-words
    53. 53. 7 C’s of Effective Communication5 of 7 Clarity Choose precise, concrete & familiar words Construct effective sentences & paragraphs
    54. 54. 7 C’s of Effective Communication6 of 7 Courtesy Be tactful, thoughtful & appreciative Use expressions that show respect Chose non-discriminatory expressions
    55. 55. 7 C’s of Effective Communication7 of 7 Correctness Use the right level of language Check accuracy of figures, facts & words Maintain acceptable writing mechanics
    56. 56. ENATA ~ Principle ofCommunicationIs what you want to sayEffective,Necessary,Accurate,Timely, andAppropriate ?
    57. 57. You are your Thoughts … Choices …Decisions …
    58. 58. W. A. T. C. H.W = WORDSA = ACTIONST = THOUGHTSC = CHARACTERH = HEAD & HEARTAugust 21, 2012 68
    59. 59. Move out of the COMFORT ZONE
    60. 60. Break the boundaries………… Leave your comfort zone …. Enter the Challenge Zone
    61. 61. August 21, 2012 72
    62. 62. 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
    63. 63. 2. Maintaining eye contact – [ expression of your interest ]
    64. 64. 3. Improve your voice culture – [ make it interesting ]
    65. 65. 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
    66. 66. 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
    67. 67. 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    68. 68. 7. Summarising is an essential skill which takes stock of the main points covered
    69. 69. 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    70. 70. 9. Communication must appeal to both mind and heart ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    71. 71. 10. Keep the communication simple ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’
    72. 72. 11. Tell it and tell it again, if necessary ~ tell the point once – then come back and hit it again, and again.
    73. 73. 12. Communicate with confidence ~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.
    74. 74. 13. Practice the art of communicating on paper ~ thinking on paper & saying on paper
    75. 75. 14. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    76. 76. 15. Communication is more a people process than a language process ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    77. 77. 16. Communication can always be improved ~ practice, more practice and much more practice
    78. 78. 17. Communication and feedback ~ feedback ensures that message has been received in the manner, that was originally intended
    79. 79. 18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate – both positive and negative aspects - can be very helpful.
    80. 80. 19. Communication and clarity
    81. 81. 20. Communication and commitment
    82. 82. 21. Communication and character
    83. 83. 22. Communication and Continuous improvementImproving your communication skills is a process and cannot be accomplished overnight.Identify and then choose one or two traits – at a time – and now work on those over a period of time.
    84. 84. 23. Communication and Facial expressions Facial expressions communicate the intentions more effectively – note that there are 80 muscles in the face, capable of more than 7,000 expressions.
    85. 85. Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to im pro ve Your communication skills.96 August 21, 2012 96 Kerala
    86. 86. Please see Part 2of this presentation
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