2012 Sep 21 Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation aspects]

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An attempt has been made to combine, revise and improve my earlier presentation, specially for the National Institute of Tourism and Hospitality Management, Hyderabad.

An attempt has been made to combine, revise and improve my earlier presentation, specially for the National Institute of Tourism and Hospitality Management, Hyderabad.

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  • Mikael

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  • 1. me el coW
  • 2. SwagathamSubha Swagatham
  • 3. Satyam Shivam Sundaram[ Truth, Bliss and Beauty ]
  • 4. Special Edition for The National Institute of Tourism and Hospitality ManagementSeptember 21, 2012 4
  • 5. The First Impression• Created in the first 5 – 10 seconds of a meeting / conversation• Give the impression that you are competent, knowledgeable, trustworthy and professional• Remember, first impressions are the best impressions
  • 6. Body Language• Can reveal your feelings• Posture ~ very important• Hands / Legs ~ avoid fidgeting• Face ~ window to your soul• Eye contact ~ appropriate• Smile ~ pleasant
  • 7. Voice• A person can be judged by the way they speak• Must sound sincere and confident• Pronunciation is important• Tone of voice• Loudness• Avoid using slang
  • 8. The Handshake• Most widely accepted form of first contact• Should be firm not bone crushing• Palm neither facing upward or downward• Make appropriate eye contact
  • 9. Etiquette• Do unto others as you would like them do to you• Good manners ~ handkerchief while sneezing, ‘excuse me’ before entering or leaving , etc• Politeness
  • 10. September 21, 2012 11
  • 11. September 21, 2012 13
  • 12. Think > listen > talk September 21, 2012 14
  • 13. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understandingSeptember 21, 2012 15
  • 14. Why is communication important ?  Inspires confidence  Builds respect  Helps make friends  Reveals your ability to others  Develops a distinct personalitySeptember 21, 2012 16
  • 15. PEOPLE ARE INFLUENCED,PROBLEMS ARE SOLVED,CHANGES ARE FACILITATED,EXCELLENT RELATIONSHIPS ARE DEVELOPED,DESIRED RESULTS ARE ACHIEVED, ANDSUCCESS IS ENSURED. September 21, 2012 17
  • 16. playsa vital rolein discoveringourselves &the worldaround us September 21, 2012 18
  • 17. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERSSeptember 21, 2012 19
  • 18. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = September 21, 2012 20
  • 19. Communication, to be effective, must touch the heart.
  • 20. Your Attitude. Your Behaviour, Your Body Language~ everything about you Communicates
  • 21. Good Grooming1. Hair care2. Skin care and care of nails3. Face care / Make Up (preferably light colours)4. Beauty hints : Wear colours that suit your skin colour5. Personal hygiene
  • 22. Good GroomingPersonal hygiene Bath daily Brush daily Wash face, at least, twice Clean your hands, legs and nails properly Drink lots of water Eat healthy food Exercise daily
  • 23. Good Grooming Smelling nice at all times Deodorants : Not very strong smell Mouth fresher : Fresh Breath at all times Perfumes : Light smell Tidy and well-ironed clothes
  • 24. Good Grooming Body language Look straight Shake hands Walk straight Eye to eye contact Smile
  • 25. Good Grooming Body language Look straight Shake hands Walk straight Eye to eye contact Smile
  • 26. One more Tip : Get enough sleep & food. It helps not only in looking good and feeling better, but incre as es your productivity.
  • 27. S. M. I. L. E.S = SELFM = MOTIVATEDI = INITIATIVE [ TO ]L = LEARN [ AND ]E = EXCEL L = E  L – E = 0LEARN TO EXCEL IN LIFE THE SECRET OF EXCELLENCE LIES IN LEARNING
  • 28. 24 Hours X 60 Minutes = 1440 Minutes AT LEAST 1 % OF OUR TIME TO BE INVESTED IN GOOD READING SO AS TO PREPARE OURSELVES FOR THE FUTURESeptember 21, 2012 Sadgrandha Patanam 31
  • 29. THE SECRET OF SUCCESS :CONSTANTLY & CONTINUOUSLY FUTURE PRESENT PAST Sameeksha
  • 30. Sajjana Sangathyam
  • 31. Sep 21, 2012 Listen to soft and soothing music Sangeetham 34
  • 32. Your Dress, Smile, Looks and everything elsecommunicates
  • 33. Learning different LANGUAGES
  • 34. Art, Culture, Sculpture, Music, Literature, History,Archeological aspects etc.
  • 35. No offensive language please.
  • 36. Be Dignified.No offensive Habits please.
  • 37. Don’t accept Drinks, Drugs,etc. While on duty, Don’t take drinksor Gutka, Pan, etc.
  • 38. Be aware ofMannerisms
  • 39. Improve your Memory skillsKeep a note book to note down
  • 40. ClarityClarity inThought, Word and Action
  • 41. Time Management And Punctuality
  • 42. Be Patriotic. No negative remarks about our country or any other country Similarly,No negative comments about our culture or any other culture
  • 43. Notingthe differences between Foreign Tourists andIndian Tourists
  • 44. Foreign Tourists ~their unique nature, preferences and requirements
  • 45. Foreign Tourists ~they usually do a great deal of homeworkand are generally knowledgeable
  • 46. Keeping a Note Book and recording useful information For Example:What do you say for Good Morningin your language ?
  • 47. Willingness to LEARNand IMPROVE
  • 48. Don’tunderestimate Others And Don’t overestimate Yourself
  • 49. Be Courteous Be DignifiedBe Self-respecting
  • 50. Be Honest
  • 51. Be knowledgeable about shopping
  • 52. Acquaint yourself with using videos, cameras, etc.
  • 53. Maintain Punctuality and ensure Safety,Travel arrangements, Other facilities, etc.
  • 54. Be sensitive to Religious and Cultural differences
  • 55. Be in touchwith other Friends to improve yourself
  • 56. W. A. T. C. H.W = WORDSA = ACTIONST = THOUGHTSC = CHARACTERH = HEAD & HEARTSeptember 21, 2012 61
  • 57. ? ve S kills ro n p o im ati y ic h n W u m om rCou
  • 58. 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
  • 59. 2. Maintaining eye contact – [ expression of your interest ]
  • 60. 3. Improve your voice culture – [ make it interesting ]
  • 61. 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
  • 62. 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
  • 63. 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 64. 7. Summarising is an essential skill which takes stock of the main points covered
  • 65. 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  • 66. 9. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  • 67. 10. Communication can always be improved ~ practice, more practice and much more practice
  • 68. 11. Communication and clarity
  • 69. 12. Communication and character
  • 70. Just think it over - - - - -WhatYOU canDo with whatGOD has givento you!75 September 21, 2012 75 Kerala
  • 71. 76 September 21, 2012 76 Kerala
  • 72. 77 September 21, 2012 77 Kerala
  • 73. A Small Step can makeA big difference
  • 74. If you don’t practice – you don’t gain. If you practice – You gain. . . .Ag ain. . . and A ga in .
  • 75. Please Put Something into practiceSeptember 21, 2012 81
  • 76. Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel TalapettavoyLove your MotherlandDo your bit to increase the GoodStop the habit of merely talkingContemplate on doing real Good
  • 77. GOOD LUCK
  • 78. Please visit:www.archive.org and search for POOLABATA to read freely 5 publications in Telugu and 2 publications in English relating to Personality Developmentand also for a Telugu Booklet titled DESHAMUNU PREMINCHUMANNA
  • 79. As on 20th Sep 2012 For the sake of recordProf. V. Viswanadham has uploaded live recordingsof more than 750 of his speeches to www.archive.org.‘Communication Skills’ - was downloaded, 5,089 times.More than 200 Power Point Presentations, [ slides ]can be freely viewed at: www.scribd.comSo far, 1,39,724 have viewed.www.slideshare.net/viswanadham -One of the presentations, titled Communication Skills, wasviewed 14,134 times, & downloaded 1,823 times.Thank you dear friends for helping me to reach many more. Sep 21, 2012 September 21, 2012 Viswam-2009 87
  • 80. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen.September 21, 2012 88
  • 81. In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit:Please visit : www.scribd. com and search for Viswam.vangapally4581and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Prof. V. Viswanadham viswam.vangapally@gmail.com ~ [040 – 2722 3383] September 21, 2012 89
  • 82. September 21, 2012 90