me    el coW
SwagathamSubha Swagatham
Satyam                     Shivam                    Sundaram[ Truth, Bliss and Beauty ]
Special Edition for               The National Institute of         Tourism and Hospitality ManagementSeptember 21, 2012  ...
The First Impression• Created in the first 5 – 10 seconds     of a meeting / conversation• Give the impression that you ar...
Body Language• Can reveal your feelings• Posture ~ very important• Hands / Legs ~ avoid fidgeting• Face ~ window to your s...
Voice• A person can be judged by the way       they speak•   Must sound sincere and confident•   Pronunciation is importan...
The Handshake• Most widely accepted form       of first contact•   Should be firm not bone crushing•   Palm neither facing...
Etiquette• Do unto others as you would like  them do to you• Good manners ~ handkerchief  while sneezing, ‘excuse me’  bef...
September 21, 2012   11
September 21, 2012   13
Think > listen >      talk September 21, 2012     14
Communication Goals                         To change behavior       To get and give                                      ...
Why is        communication          important ?          Inspires confidence          Builds respect          Helps ma...
PEOPLE ARE INFLUENCED,PROBLEMS ARE SOLVED,CHANGES ARE FACILITATED,EXCELLENT RELATIONSHIPS ARE DEVELOPED,DESIRED RESULTS AR...
playsa vital rolein discoveringourselves &the worldaround us  September 21, 2012   18
THE QUALITY OF YOUR LIFE          IS THE QUALITY OF YOUR COMMUNICATION ~               BOTH WITH YOURSELF & OTHERSSeptembe...
Love is so caring… COMMUNICATION             INCLUDES                      BODY LANGUAGE,                      TONALITY OF...
Communication, to be effective,   must touch the heart.
Your Attitude.   Your Behaviour, Your Body Language~ everything about you   Communicates
Good Grooming1. Hair care2. Skin care and care of nails3. Face care / Make Up (preferably light      colours)4.   Beauty h...
Good GroomingPersonal hygiene   Bath daily   Brush daily   Wash face, at least, twice   Clean your hands, legs and    ...
Good Grooming   Smelling nice at all times Deodorants : Not very strong smell Mouth fresher : Fresh Breath    at all tim...
Good Grooming      Body language Look straight Shake hands Walk straight Eye to eye contact Smile
Good Grooming      Body language Look straight Shake hands Walk straight Eye to eye contact Smile
One more Tip :    Get enough sleep & food. It helps    not only in looking good and feeling better,    but   incre  as    ...
S. M. I. L. E.S   =    SELFM   =    MOTIVATEDI   =    INITIATIVE [ TO ]L   =    LEARN [ AND ]E   =    EXCEL   L = E  L – ...
24 Hours X 60 Minutes = 1440 Minutes                        AT LEAST                        1 % OF OUR TIME               ...
THE SECRET OF SUCCESS :CONSTANTLY & CONTINUOUSLY                            FUTURE               PRESENT    PAST          ...
Sajjana Sangathyam
Sep 21, 2012                       Listen to               soft and soothing music   Sangeetham                           ...
Your Dress,      Smile,    Looks and  everything elsecommunicates
Learning different LANGUAGES
Art, Culture, Sculpture,  Music, Literature,        History,Archeological aspects          etc.
No offensive language       please.
Be Dignified.No offensive Habits      please.
Don’t accept    Drinks,   Drugs,etc.  While on duty, Don’t take drinksor Gutka, Pan, etc.
Be aware ofMannerisms
Improve your Memory skillsKeep a note book  to note down
ClarityClarity inThought,  Word   and Action
Time Management      And   Punctuality
Be Patriotic. No negative remarks  about our country or any other country      Similarly,No negative comments  about our c...
Notingthe differences   between    Foreign   Tourists      andIndian Tourists
Foreign Tourists ~their unique nature,    preferences        and   requirements
Foreign Tourists ~they usually do a  great deal of   homeworkand are generally knowledgeable
Keeping a Note Book   and recording useful information    For Example:What do you say for   Good Morningin your language ?
Willingness  to LEARNand IMPROVE
Don’tunderestimate    Others     And    Don’t overestimate   Yourself
Be Courteous   Be DignifiedBe Self-respecting
Be Honest
Be knowledgeable about shopping
Acquaint yourself with   using videos,   cameras, etc.
Maintain Punctuality    and ensure       Safety,Travel arrangements, Other facilities, etc.
Be sensitive to  Religious     and   Cultural differences
Be in touchwith other Friends    to improve     yourself
W. A. T. C.      H.W = WORDSA = ACTIONST = THOUGHTSC = CHARACTERH = HEAD & HEARTSeptember 21, 2012   61
?            ve S   kills          ro n         p o       im ati      y ic     h n    W u      m    om  rCou
1. Make sure that    body language,    your words &    tonality       are congruent –       [ aligned and sending the same...
2. Maintaining eye contact –          [ expression of your interest ]
3. Improve your voice culture –          [ make it interesting ]
4. Be positive, precise and clear –     [ ~ “don’t forget to complete the work by tomorrow.” ]     [ ~ “please remember to...
5. Good listening        supplies        the building blocks of        good understanding and        good communication sk...
6. Well-timed pauses     give time for     explanation,     evaluation &     development of thought     ~ facial expressio...
7. Summarising    is an essential skill    which takes stock of    the main points covered
8. Empathize       with the receiver of the message       ~ put yourself in the other person’s position,               und...
9. Communication is irreversible       ~ communication cannot be reversed             [ reversible processes – water and i...
10. Communication    can always be improved         ~ practice, more practice and much more practice
11. Communication and clarity
12. Communication and character
Just think it over - - - - -WhatYOU canDo with whatGOD         has givento you!75                    September 21, 2012   ...
76   September 21, 2012             76           Kerala
77   September 21, 2012             77           Kerala
A Small Step      can makeA   big difference
If you   don’t practice – you don’t gain.         If you practice – You gain. . . .Ag ain. . . and A        ga        in  ...
Please                      Put                  Something                 into practiceSeptember 21, 2012               81
Deshamunu   Preminchumanna    Manchiannadi    Penchumanna     Vottimatalu      Kattipettoy      Gattimel     TalapettavoyL...
GOOD LUCK
Please visit:www.archive.org           and search for    POOLABATA       to read freely        5 publications in Telugu   ...
As on 20th Sep 2012   For the sake of recordProf. V. Viswanadham has uploaded live recordingsof more than   750         of...
In case                                                   YOU liked                                                  this ...
In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit:Please visit :      ...
September 21, 2012   90
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
2012 Sep 21   Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation asp...
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2012 Sep 21 Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation aspects]

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An attempt has been made to combine, revise and improve my earlier presentation, specially for the National Institute of Tourism and Hospitality Management, Hyderabad.

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  • 2012 Sep 21 Communication Skills, Etiquette, Grooming - [Please download and view to appreciate better the animation aspects]

    1. 1. me el coW
    2. 2. SwagathamSubha Swagatham
    3. 3. Satyam Shivam Sundaram[ Truth, Bliss and Beauty ]
    4. 4. Special Edition for The National Institute of Tourism and Hospitality ManagementSeptember 21, 2012 4
    5. 5. The First Impression• Created in the first 5 – 10 seconds of a meeting / conversation• Give the impression that you are competent, knowledgeable, trustworthy and professional• Remember, first impressions are the best impressions
    6. 6. Body Language• Can reveal your feelings• Posture ~ very important• Hands / Legs ~ avoid fidgeting• Face ~ window to your soul• Eye contact ~ appropriate• Smile ~ pleasant
    7. 7. Voice• A person can be judged by the way they speak• Must sound sincere and confident• Pronunciation is important• Tone of voice• Loudness• Avoid using slang
    8. 8. The Handshake• Most widely accepted form of first contact• Should be firm not bone crushing• Palm neither facing upward or downward• Make appropriate eye contact
    9. 9. Etiquette• Do unto others as you would like them do to you• Good manners ~ handkerchief while sneezing, ‘excuse me’ before entering or leaving , etc• Politeness
    10. 10. September 21, 2012 11
    11. 11. September 21, 2012 13
    12. 12. Think > listen > talk September 21, 2012 14
    13. 13. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understandingSeptember 21, 2012 15
    14. 14. Why is communication important ?  Inspires confidence  Builds respect  Helps make friends  Reveals your ability to others  Develops a distinct personalitySeptember 21, 2012 16
    15. 15. PEOPLE ARE INFLUENCED,PROBLEMS ARE SOLVED,CHANGES ARE FACILITATED,EXCELLENT RELATIONSHIPS ARE DEVELOPED,DESIRED RESULTS ARE ACHIEVED, ANDSUCCESS IS ENSURED. September 21, 2012 17
    16. 16. playsa vital rolein discoveringourselves &the worldaround us September 21, 2012 18
    17. 17. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERSSeptember 21, 2012 19
    18. 18. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = September 21, 2012 20
    19. 19. Communication, to be effective, must touch the heart.
    20. 20. Your Attitude. Your Behaviour, Your Body Language~ everything about you Communicates
    21. 21. Good Grooming1. Hair care2. Skin care and care of nails3. Face care / Make Up (preferably light colours)4. Beauty hints : Wear colours that suit your skin colour5. Personal hygiene
    22. 22. Good GroomingPersonal hygiene Bath daily Brush daily Wash face, at least, twice Clean your hands, legs and nails properly Drink lots of water Eat healthy food Exercise daily
    23. 23. Good Grooming Smelling nice at all times Deodorants : Not very strong smell Mouth fresher : Fresh Breath at all times Perfumes : Light smell Tidy and well-ironed clothes
    24. 24. Good Grooming Body language Look straight Shake hands Walk straight Eye to eye contact Smile
    25. 25. Good Grooming Body language Look straight Shake hands Walk straight Eye to eye contact Smile
    26. 26. One more Tip : Get enough sleep & food. It helps not only in looking good and feeling better, but incre as es your productivity.
    27. 27. S. M. I. L. E.S = SELFM = MOTIVATEDI = INITIATIVE [ TO ]L = LEARN [ AND ]E = EXCEL L = E  L – E = 0LEARN TO EXCEL IN LIFE THE SECRET OF EXCELLENCE LIES IN LEARNING
    28. 28. 24 Hours X 60 Minutes = 1440 Minutes AT LEAST 1 % OF OUR TIME TO BE INVESTED IN GOOD READING SO AS TO PREPARE OURSELVES FOR THE FUTURESeptember 21, 2012 Sadgrandha Patanam 31
    29. 29. THE SECRET OF SUCCESS :CONSTANTLY & CONTINUOUSLY FUTURE PRESENT PAST Sameeksha
    30. 30. Sajjana Sangathyam
    31. 31. Sep 21, 2012 Listen to soft and soothing music Sangeetham 34
    32. 32. Your Dress, Smile, Looks and everything elsecommunicates
    33. 33. Learning different LANGUAGES
    34. 34. Art, Culture, Sculpture, Music, Literature, History,Archeological aspects etc.
    35. 35. No offensive language please.
    36. 36. Be Dignified.No offensive Habits please.
    37. 37. Don’t accept Drinks, Drugs,etc. While on duty, Don’t take drinksor Gutka, Pan, etc.
    38. 38. Be aware ofMannerisms
    39. 39. Improve your Memory skillsKeep a note book to note down
    40. 40. ClarityClarity inThought, Word and Action
    41. 41. Time Management And Punctuality
    42. 42. Be Patriotic. No negative remarks about our country or any other country Similarly,No negative comments about our culture or any other culture
    43. 43. Notingthe differences between Foreign Tourists andIndian Tourists
    44. 44. Foreign Tourists ~their unique nature, preferences and requirements
    45. 45. Foreign Tourists ~they usually do a great deal of homeworkand are generally knowledgeable
    46. 46. Keeping a Note Book and recording useful information For Example:What do you say for Good Morningin your language ?
    47. 47. Willingness to LEARNand IMPROVE
    48. 48. Don’tunderestimate Others And Don’t overestimate Yourself
    49. 49. Be Courteous Be DignifiedBe Self-respecting
    50. 50. Be Honest
    51. 51. Be knowledgeable about shopping
    52. 52. Acquaint yourself with using videos, cameras, etc.
    53. 53. Maintain Punctuality and ensure Safety,Travel arrangements, Other facilities, etc.
    54. 54. Be sensitive to Religious and Cultural differences
    55. 55. Be in touchwith other Friends to improve yourself
    56. 56. W. A. T. C. H.W = WORDSA = ACTIONST = THOUGHTSC = CHARACTERH = HEAD & HEARTSeptember 21, 2012 61
    57. 57. ? ve S kills ro n p o im ati y ic h n W u m om rCou
    58. 58. 1. Make sure that body language, your words & tonality are congruent – [ aligned and sending the same message ]
    59. 59. 2. Maintaining eye contact – [ expression of your interest ]
    60. 60. 3. Improve your voice culture – [ make it interesting ]
    61. 61. 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ] [ ~ “please remember to complete the work by tomorrow.” ]
    62. 62. 5. Good listening supplies the building blocks of good understanding and good communication skills ~ listening is an active process involving : ears – for verbal communication eyes – for non-verbal communication body – for gestures
    63. 63. 6. Well-timed pauses give time for explanation, evaluation & development of thought ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    64. 64. 7. Summarising is an essential skill which takes stock of the main points covered
    65. 65. 8. Empathize with the receiver of the message ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    66. 66. 9. Communication is irreversible ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    67. 67. 10. Communication can always be improved ~ practice, more practice and much more practice
    68. 68. 11. Communication and clarity
    69. 69. 12. Communication and character
    70. 70. Just think it over - - - - -WhatYOU canDo with whatGOD has givento you!75 September 21, 2012 75 Kerala
    71. 71. 76 September 21, 2012 76 Kerala
    72. 72. 77 September 21, 2012 77 Kerala
    73. 73. A Small Step can makeA big difference
    74. 74. If you don’t practice – you don’t gain. If you practice – You gain. . . .Ag ain. . . and A ga in .
    75. 75. Please Put Something into practiceSeptember 21, 2012 81
    76. 76. Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel TalapettavoyLove your MotherlandDo your bit to increase the GoodStop the habit of merely talkingContemplate on doing real Good
    77. 77. GOOD LUCK
    78. 78. Please visit:www.archive.org and search for POOLABATA to read freely 5 publications in Telugu and 2 publications in English relating to Personality Developmentand also for a Telugu Booklet titled DESHAMUNU PREMINCHUMANNA
    79. 79. As on 20th Sep 2012 For the sake of recordProf. V. Viswanadham has uploaded live recordingsof more than 750 of his speeches to www.archive.org.‘Communication Skills’ - was downloaded, 5,089 times.More than 200 Power Point Presentations, [ slides ]can be freely viewed at: www.scribd.comSo far, 1,39,724 have viewed.www.slideshare.net/viswanadham -One of the presentations, titled Communication Skills, wasviewed 14,134 times, & downloaded 1,823 times.Thank you dear friends for helping me to reach many more. Sep 21, 2012 September 21, 2012 Viswam-2009 87
    80. 80. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen.September 21, 2012 88
    81. 81. In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit:Please visit : www.scribd. com and search for Viswam.vangapally4581and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Prof. V. Viswanadham viswam.vangapally@gmail.com ~ [040 – 2722 3383] September 21, 2012 89
    82. 82. September 21, 2012 90
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