IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM
SILENCE IS GOLDEN SPEECH IS SILVER
C = R WORDS HAVE  WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL S...
W. A. T. C. H.   W  = WORDS A  = ACTIONS T  = THOUGHTS C  = CHARACTER H  = HEAD & HEART
THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK  TALK < LISTEN Think >   listen >   talk
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Why is  communication  important ? <ul><li>Inspires   confidence </li></ul><ul><li>Builds   respect   </li></ul><ul><li>He...
Most common ways to communicate <ul><li>70 % of our  </li></ul><ul><li>communication efforts are: </li></ul><ul><li>misund...
COMMUNICATIONS CAN  BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE ...
UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
PEOPLE   ARE  INFLUENCED, PROBLEMS   ARE  SOLVED, CHANGES   ARE  FACILITATED, EXCELLENT  RELATIONSHIPS   ARE  DEVELOPED, D...
COMMUNICATION PLAYS  A VITAL ROLE IN DISCOVERING  OURSELVES &  THE WORLD  AROUND US Our attitudes and beliefs, perceptions...
THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
ENCOURAGE YOURSELF &  OTHERS, TO  FURTHER IMPROVE COMMUNICATION  SKILLS
EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS  ACCEPTANCE   FROM ITS INTENDED RECEIVERS WHICH  CA...
THE ABILITY TO LISTEN TO, OBSERVE  & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S G...
Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE  & THE WORDS YOU USE. 55%   + 38%   + 7%   = 100%
<ul><li>Interrupting  </li></ul><ul><li>to complete  others’ sentences </li></ul><ul><li>Preparing  </li></ul><ul><li>our ...
1. MAKE SURE THAT    BODY LANGUAGE,   YOUR WORDS &   TONALITY  ARE CONGRUENT –   [ ALIGNED AND SENDING THE SAME MESSAGE ] ...
2. MAINTAINING EYE CONTACT –  [ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –  [ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –  [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to comple...
5. GOOD LISTENING   SUPPLIES   THE BUILDING BLOCKS OF   GOOD UNDERSTANDING AND   GOOD COMMUNICATION SKILLS   ~ Listening i...
6 .  WELL-TIMED PAUSES GIVE TIME FOR  EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT  ~ Facial expressions reveal the di...
7. SUMMARISING  IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
8. EMPATHIZE   WITH THE RECEIVER OF THE MESSAGE   ~ put yourself in the other person’s position,  understand the other per...
9 .  COMMUNICATION   MUST APPEAL TO   BOTH MIND AND HEART  ~ appealing to mind requires facts, evidence and logic ~ appeal...
10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not ...
11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once –  then come back and hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE    ~ communication exposes   your inner thoughts, feelings and sentiments.    Your confide...
13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE  ~ communication cannot be reversed [ reversible processes – water and ice   irreversibl...
15. COMMUNICATION  IS MORE   A PEOPLE PROCESS THAN    A LANGUAGE PROCESS  ~ communication is a series of actions and react...
16.   COMMUNICATION  CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
Practice More Practice Much More Practice GOOD  PRACTICE REGULAR  PRACTICE INTENSE  PRACTICE
Understand that not everyone is like you. Try different ways of communicating with different personality types. Be aware o...
COMMIT YOURSELF TO IMPROVE  YOUR COMMUNICATION  YOU WILL FIND THAT YOUR DESTINY  CAN BE  REWRITTEN
For the sake of record As on 5 th  July 2010 -  Prof. V. Viswanadham has uploaded live recordings of  more than  300  of h...
In case  YOU   liked this speech and  presentation ~ for listening to  more speeches and for viewing  more presentations, ...
In case  YOU   liked this presentation ~ for viewing more presentations, on various topics,  Please Visit: Please visit : ...
Thank you once again
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20100710 improving communication skills - ams ed -

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This is a special edition of the power point presentation prepared for the 9 day Programme on Personality Development, [ 6th to 15th July 2010], organized for the benefit of the final year students of the graduation programme of the Andhra Mahila Sabha College for Women, Hyderabad. The programme was conducted mainly in Telugu. The live audio recordings can be freely listened to at: www.archive.org – please search for Prof. V. Viswanadham and further search for the topic.

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  • 20100710 improving communication skills - ams ed -

    1. 2. IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM
    2. 3. SILENCE IS GOLDEN SPEECH IS SILVER
    3. 4. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
    4. 5. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART
    5. 6. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
    6. 7. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    7. 8. Why is communication important ? <ul><li>Inspires confidence </li></ul><ul><li>Builds respect </li></ul><ul><li>Helps make friends </li></ul><ul><li>Reveals your ability to others </li></ul><ul><li>Develops a distinct personality </li></ul>
    8. 9. Most common ways to communicate <ul><li>70 % of our </li></ul><ul><li>communication efforts are: </li></ul><ul><li>misunderstood </li></ul><ul><li>misinterpreted </li></ul><ul><li>rejected </li></ul><ul><li>distorted or </li></ul><ul><li>not heard </li></ul>Speaking Visual Images Writing Body Language We need to improve our communication... 70%
    9. 10. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
    10. 11. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
    11. 12. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
    12. 13. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
    13. 14. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
    14. 15. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
    15. 16. EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?
    16. 17. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
    17. 18. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    18. 19. <ul><li>Interrupting </li></ul><ul><li>to complete others’ sentences </li></ul><ul><li>Preparing </li></ul><ul><li>our response before </li></ul><ul><li>someone has completed speaking </li></ul><ul><li>Multitasking </li></ul><ul><li>while ‘listening’ </li></ul><ul><li>Filtering </li></ul><ul><li>content or meaning </li></ul><ul><li>based on our opinion / prejudice </li></ul><ul><li>about the speaker </li></ul>Common Communication Errors
    19. 20. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
    20. 21. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
    21. 22. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
    22. 23. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
    23. 24. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
    24. 25. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    25. 26. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
    26. 27. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    27. 28. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    28. 29. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
    29. 30. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
    30. 31. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
    31. 32. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
    32. 33. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    33. 34. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    34. 35. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
    35. 36. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
    36. 37. 18. COMMUNICATION AND CLARITY
    37. 38. 19. COMMUNICATION AND COMMITMENT
    38. 39. 20. COMMUNICATION AND CHARACTER
    39. 40. Practice More Practice Much More Practice GOOD PRACTICE REGULAR PRACTICE INTENSE PRACTICE
    40. 41. Understand that not everyone is like you. Try different ways of communicating with different personality types. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours.
    41. 42. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
    42. 43. For the sake of record As on 5 th July 2010 - Prof. V. Viswanadham has uploaded live recordings of more than 300 of his speeches to www.archive.org . ‘ Communication Skills’ - has been downloaded, 415 times. More than 150 Power Point Presentations, [ slides ] can be freely viewed at: www.scribd.com So far, 57,606 have viewed; 13,740 have downloaded. www.slideshare.net/viswanadham - One of the presentations, titled Communication Skills , was viewed 7,598 times, and downloaded 1,082 times. Thank you dear friends for helping me to reach many more.
    43. 44. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen. thank you
    44. 45. In case YOU liked this presentation ~ for viewing more presentations, on various topics, Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Prof. V. Viswanadham [email_address] ~ [040 – 2722 3383] A BIG THANK YOU FOR YOUR PATIENT LISTENING
    45. 46. Thank you once again

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