COMMUNICATION SKILLS PROF. V. VISWANADHAM
SILENCE IS GOLDEN SPEECH IS SILVER
C = R WORDS HAVE  WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL S...
THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK  TALK < LISTEN Think >   listen >   talk
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Why is  communication  important ? <ul><li>Inspires   confidence </li></ul><ul><li>Builds   respect   </li></ul><ul><li>He...
BODY MIND SOUL 3 Energies COMBINATION IMPROVES PHYSICAL MENTAL SPIRITUAL SKILLS
What is Communication? SENDER RECEIVER Feedback receiver sender The  process of  sending and receiving information among p...
Most common ways to communicate <ul><li>70 % of our  </li></ul><ul><li>communication efforts are: </li></ul><ul><li>misund...
COMMUNICATIONS CAN  BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE ...
UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
PEOPLE   ARE  INFLUENCED, PROBLEMS   ARE  SOLVED, CHANGES   ARE  FACILITATED, EXCELLENT  RELATIONSHIPS   ARE  DEVELOPED, D...
COMMUNICATION PLAYS  A VITAL ROLE IN DISCOVERING  OURSELVES &  THE WORLD  AROUND US Our attitudes and beliefs, perceptions...
THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
ENCOURAGE YOURSELF &  OTHERS, TO  FURTHER IMPROVE COMMUNICATION  SKILLS
EFFECTIVE COMMUNICATION IS NOT JUST GETTING  THE MESSAGE ACROSS BUT ITS  ACCEPTANCE   FROM ITS INTENDED RECEIVERS WHICH  C...
THE ABILITY TO LISTEN TO, OBSERVE  & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S G...
Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE  & THE WORDS YOU USE. 55%   + 38%   + 7%   = 100%
<ul><li>- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day...
<ul><li>- The strongest muscle in your body  is your tongue. </li></ul><ul><li>  USE IT EFFECTIVELY. - It takes the intera...
<ul><li>Interrupting   </li></ul><ul><li>to complete others ’  sentences </li></ul><ul><li>Preparing  </li></ul><ul><li>ou...
Take responsibility for every stage of the Communication Cycle:  What is intended – What is spoken –  What is heard –  How...
we are our thoughts
W. A. T. C. H.   W  = WORDS A  = ACTIONS T  = THOUGHTS C  = CHARACTER H  = HEAD & HEART
trikarana  suddhi
1. MAKE SURE THAT    BODY LANGUAGE,   YOUR WORDS &   TONALITY  ARE CONGRUENT –   [ ALIGNED AND SENDING THE SAME MESSAGE ] ...
2. MAINTAINING EYE CONTACT –  [ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –  [ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –  [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to comple...
5. GOOD LISTENING   SUPPLIES   THE BUILDING BLOCKS OF   GOOD UNDERSTANDING AND   GOOD COMMUNICATION SKILLS   ~ Listening i...
6 .  WELL-TIMED PAUSES GIVE TIME FOR  EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT  ~ Facial expressions reveal the di...
7. SUMMARISING  IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
8. EMPATHIZE   WITH THE RECEIVER OF THE MESSAGE   ~ put yourself in the other person’s position,  understand the other per...
9 .  COMMUNICATION   MUST APPEAL TO   BOTH MIND AND HEART  ~ appealing to mind requires facts, evidence and logic ~ appeal...
10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not ...
11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once –  then come back and hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE    ~ communication exposes   your inner thoughts, feelings and sentiments.    Your confide...
13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE  ~ communication cannot be reversed [ reversible processes – water and ice   irreversibl...
15. COMMUNICATION  IS MORE   A PEOPLE PROCESS THAN    A LANGUAGE PROCESS  ~ communication is a series of actions and react...
16.   COMMUNICATION  CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
Be aware of the  Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that n...
COMMIT YOURSELF TO IMPROVE  YOUR COMMUNICATION  YOU WILL FIND THAT YOUR DESTINY  CAN BE  REWRITTEN
WITH GRATEFUL THANKS to many authors, writers,  teachers & good friends whose combined contribution inspired me  in compil...
For the sake of record As on 12 th   May 2010 -  Prof. V. Viswanadham has uploaded live recordings of  more than 280 of hi...
In case  YOU   liked this speech and  presentation ~ for listening to  more speeches and for viewing  more presentations, ...
In case  YOU   liked this presentation ~ for viewing more presentations, on various topics,  ~ please download and then ki...
Thanks  again
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20100514 Communication skills - 55s -

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2010May14 – Communication and Presentation Skills – Executive Development Programme of the Institute of Company Secretaries of India, Hyderabad Chapter.

This is a live recording of the speech, in English, [ with a liberal sprinkling of Hindi ] to a group of participants of Executive Development Programme of the Institute of Company Secretaries of India, Hyderabad Chapter.

A Power Point presentation, titled as Communication and Presentation Skills was specially prepared for this purpose, and was used along with an earlier presentation titled Communication Skills.

The importance of communication skills was explained, along with related aspects such as internal and external communication, errors in communication, and certain hints were provided, which if practiced, will certainly improve the quality of communication of the participants, and will certainly lead to an improvement in the quality of their life. Further, the importance of Presentations, in the context of professional life, was explained. Certain helpful hints were given
about making presentations.

You would be better able to appreciate the beauty and the purpose of the presentation when both the audio version, uploaded to www.archive.org [please search for Prof. V. Viswanadham], and the relevant power point presentation that can be viewed at www.scribd.com [please search for Viswam.vangapally4581] and / or www.slideshare.net/viswanadham and taken together as a package.

Each time the presentation is made, as a teacher, I ensure that right from the introduction to the development of the theme, it is done differently, the examples are appropriate to the audience, the language style, and the mixture of local language, some times with local accent, – an attempt is made to create a unique blend. This is being mentioned, so as to make it clear that you may not feel bored or disinterested, and by listening to two or more lectures on the same topic, presented before different audiences, at various places, you may actually obtain a better insight into the scope of the topic.

It is humbly suggested that you may please use the power point presentations, freely. Please feel free to refer to these websites to your friends and motivate them to become better, continuously. Please help me to spread the motivating message to as many people as possible.

Your feedback will be highly appreciated. You are requested to send your feedback to viswam.vangapally@gmail.com

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  • Friday, May 14, 2010
  • Mikael
  • 20100514 Communication skills - 55s -

    1. 4. COMMUNICATION SKILLS PROF. V. VISWANADHAM
    2. 5. SILENCE IS GOLDEN SPEECH IS SILVER
    3. 6. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
    4. 7. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
    5. 8. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    6. 9. Why is communication important ? <ul><li>Inspires confidence </li></ul><ul><li>Builds respect </li></ul><ul><li>Helps make friends </li></ul><ul><li>Reveals your ability to others </li></ul><ul><li>Develops a distinct personality </li></ul>
    7. 10. BODY MIND SOUL 3 Energies COMBINATION IMPROVES PHYSICAL MENTAL SPIRITUAL SKILLS
    8. 11. What is Communication? SENDER RECEIVER Feedback receiver sender The process of sending and receiving information among people… Medium Encode Decode
    9. 12. Most common ways to communicate <ul><li>70 % of our </li></ul><ul><li>communication efforts are: </li></ul><ul><li>misunderstood </li></ul><ul><li>misinterpreted </li></ul><ul><li>rejected </li></ul><ul><li>distorted or </li></ul><ul><li>not heard </li></ul>Speaking Visual Images Writing Body Language We need to improve our communication... 70%
    10. 13. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
    11. 14. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
    12. 15. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
    13. 16. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
    14. 17. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
    15. 18. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
    16. 19. EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?
    17. 20. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
    18. 21. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    19. 22. <ul><li>- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day. - You have over 30 muscles in your face to help you smile or frown. </li></ul><ul><li>It takes 17 muscles to smile and </li></ul><ul><li> 43 to frown. </li></ul><ul><li>SO SMILE EVERYTIME YOU SEE SOMEONE, </li></ul><ul><li>IT IS VERY VERY ECONOMICAL. </li></ul>FEW FACTS
    20. 23. <ul><li>- The strongest muscle in your body is your tongue. </li></ul><ul><li> USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech. </li></ul>FEW MORE FACTS
    21. 24. <ul><li>Interrupting </li></ul><ul><li>to complete others ’ sentences </li></ul><ul><li>Preparing </li></ul><ul><li>our response before someone has completed speaking </li></ul><ul><li>Multitasking </li></ul><ul><li>while ‘listening’ </li></ul><ul><li>Filtering </li></ul><ul><li>content or meaning </li></ul><ul><li>based on our opinion / prejudice </li></ul><ul><li>about the speaker </li></ul>Common Communication Errors
    22. 25. Take responsibility for every stage of the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.
    23. 26. we are our thoughts
    24. 27. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART
    25. 28. trikarana suddhi
    26. 29. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
    27. 30. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
    28. 31. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
    29. 32. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
    30. 33. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
    31. 34. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    32. 35. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
    33. 36. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    34. 37. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    35. 38. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
    36. 39. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
    37. 40. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
    38. 41. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
    39. 42. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    40. 43. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    41. 44. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
    42. 45. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
    43. 46. 18. COMMUNICATION AND CLARITY
    44. 47. 19. COMMUNICATION AND COMMITMENT
    45. 48. 20. COMMUNICATION AND CHARACTER
    46. 49. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.
    47. 50. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
    48. 51. WITH GRATEFUL THANKS to many authors, writers, teachers & good friends whose combined contribution inspired me in compiling this presentation
    49. 52. For the sake of record As on 12 th May 2010 - Prof. V. Viswanadham has uploaded live recordings of more than 280 of his speeches to www.archive.org . ‘ Communication Skills’ - has been downloaded, 356 times. More than 150 Power Point Presentations, can be freely viewed at: www.scribd.com So far: 50,192 have viewed; 13,247 have downloaded. www.slideshare.net/viswanadham - One of the presentations, titled Communication Skills , has been viewed 6,615 times, and downloaded 1,003 times. Thank you dear friends for helping me to reach many more.
    50. 53. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: Visit: http:// www.archive.org and Search for Prof. V. Viswanadham ~ please download and then kindly listen. thank you
    51. 54. In case YOU liked this presentation ~ for viewing more presentations, on various topics, ~ please download and then kindly view to appreciate better the animation aspects. Please Visit: Please visit : www.scribd.com and search for Viswam.vangapally4581 and / or www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Viswam. vangapally@gmail.com Prof. V. Viswanadham ~ [040 – 2722 3383] A BIG THANK YOU FOR YOUR PATIENT LISTENING
    52. 55. Thanks again
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