20090504 2 Communication Skills 53s

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Communication skills constitute unique human activity. There is need for realizing the importance and continuously improving the effectiveness of our communication skills.

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  • 20090504 2 Communication Skills 53s

    1. 1. welcome
    2. 2. welcome to the heads, hearts and hands of "nagarjuna"
    3. 4. COMMUNICATION SKILLS PROF. V. VISWANADHAM
    4. 5. SILENCE IS GOLDEN SPEECH IS SILVER
    5. 6. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
    6. 7. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
    7. 8. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    8. 9. Why is communication important ? <ul><li>Inspires confidence </li></ul><ul><li>Builds respect </li></ul><ul><li>Helps make friends </li></ul><ul><li>Reveals your ability to others </li></ul><ul><li>Develops a distinct personality </li></ul>
    9. 10. BODY MIND SOUL 3 Energies COMBINATION IMPROVES PHYSICAL MENTAL SPIRITUAL SKILLS
    10. 11. What is Communication? SENDER RECEIVER Feedback receiver sender The process of sending and receiving information among people… Medium Encode Decode
    11. 12. Most common ways to communicate <ul><li>70 % of our </li></ul><ul><li>communication efforts are: </li></ul><ul><li>misunderstood </li></ul><ul><li>misinterpreted </li></ul><ul><li>rejected </li></ul><ul><li>distorted or </li></ul><ul><li>not heard </li></ul>Speaking Visual Images Writing Body Language We need to improve our communication... 70%
    12. 13. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
    13. 14. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
    14. 15. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
    15. 16. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
    16. 17. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
    17. 18. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
    18. 19. IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION EFFECTIVE COMMUNICATION SURELY, YOU WANT ACTION ~ IS IT NOT ?
    19. 20. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
    20. 21. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    21. 22. <ul><li>- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day. - You have over 30 muscles in your face to help you smile or frown. </li></ul><ul><li>It takes 17 muscles to smile and </li></ul><ul><li> 43 to frown. </li></ul><ul><li>SO SMILE EVERYTIME YOU SEE SOMEONE, </li></ul><ul><li>IT IS VERY VERY ECONOMICAL. </li></ul>FEW FACTS
    22. 23. <ul><li>- The strongest muscle in your body is your tongue. </li></ul><ul><li> USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech. </li></ul>FEW MORE FACTS
    23. 24. <ul><li>Interrupting </li></ul><ul><li>to complete others ’ sentences </li></ul><ul><li>Preparing </li></ul><ul><li>our response before someone has completed speaking </li></ul><ul><li>Multitasking </li></ul><ul><li>while ‘listening’ </li></ul><ul><li>Filtering </li></ul><ul><li>content or meaning </li></ul><ul><li>based on our opinion / prejudice </li></ul><ul><li>about the speaker </li></ul>Common Communication Errors
    24. 25. Take responsibility for every stage on the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.
    25. 26. we are our thoughts
    26. 27. W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART
    27. 28. trikarana suddhi
    28. 29. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
    29. 30. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
    30. 31. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
    31. 32. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
    32. 33. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
    33. 34. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    34. 35. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
    35. 36. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    36. 37. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    37. 38. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
    38. 39. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
    39. 40. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
    40. 41. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
    41. 42. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    42. 43. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    43. 44. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
    44. 45. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
    45. 46. 18. COMMUNICATION AND CLARITY
    46. 47. 19. COMMUNICATION AND COMMITMENT
    47. 48. 20. COMMUNICATION AND CHARACTER
    48. 49. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.
    49. 50. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
    50. 51. WITH GRATEFUL THANKS to many authors, writers, teachers & good friends whose combined contribution inspired me in compiling this presentation
    51. 52. Links to Prof. V. Viswanadham <ul><li>Link to Presentation slides </li></ul><ul><li>Link to Audio Files </li></ul><ul><li>Link to Blog </li></ul>Thank you once again
    52. 53. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: http ://www. viswam-becomingbetter.blogspot.com http:// www. archive.org/details/HowToExcelInWork In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : [email_address] A BIG THANK YOU FOR YOUR PATIENT LISTENING Prof. V. Viswanadham ~ [ 040 - 2722 3383 ]

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