20090504   2   Communication Skills   53s
Upcoming SlideShare
Loading in...5
×
 

20090504 2 Communication Skills 53s

on

  • 8,615 views

Communication skills constitute unique human activity. There is need for realizing the importance and continuously improving the effectiveness of our communication skills.

Communication skills constitute unique human activity. There is need for realizing the importance and continuously improving the effectiveness of our communication skills.

Statistics

Views

Total Views
8,615
Views on SlideShare
8,550
Embed Views
65

Actions

Likes
7
Downloads
1,179
Comments
2

2 Embeds 65

http://www.slideshare.net 64
http://belajarteknikkomunikasi.blogspot.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

20090504   2   Communication Skills   53s 20090504 2 Communication Skills 53s Presentation Transcript

  • welcome
  • welcome to the heads, hearts and hands of "nagarjuna"
  •  
  • COMMUNICATION SKILLS PROF. V. VISWANADHAM
  • SILENCE IS GOLDEN SPEECH IS SILVER
  • C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
  • THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
  • Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • Why is communication important ?
    • Inspires confidence
    • Builds respect
    • Helps make friends
    • Reveals your ability to others
    • Develops a distinct personality
  • BODY MIND SOUL 3 Energies COMBINATION IMPROVES PHYSICAL MENTAL SPIRITUAL SKILLS
  • What is Communication? SENDER RECEIVER Feedback receiver sender The process of sending and receiving information among people… Medium Encode Decode
  • Most common ways to communicate
    • 70 % of our
    • communication efforts are:
    • misunderstood
    • misinterpreted
    • rejected
    • distorted or
    • not heard
    Speaking Visual Images Writing Body Language We need to improve our communication... 70%
  • COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
  • UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
  • PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
  • COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
  • THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
  • ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
  • IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION EFFECTIVE COMMUNICATION SURELY, YOU WANT ACTION ~ IS IT NOT ?
  • THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
  • Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    • - Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day. - You have over 30 muscles in your face to help you smile or frown.
    • It takes 17 muscles to smile and
    • 43 to frown.
    • SO SMILE EVERYTIME YOU SEE SOMEONE,
    • IT IS VERY VERY ECONOMICAL.
    FEW FACTS
    • - The strongest muscle in your body is your tongue.
    • USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.
    FEW MORE FACTS
    • Interrupting
    • to complete others ’ sentences
    • Preparing
    • our response before someone has completed speaking
    • Multitasking
    • while ‘listening’
    • Filtering
    • content or meaning
    • based on our opinion / prejudice
    • about the speaker
    Common Communication Errors
  • Take responsibility for every stage on the Communication Cycle: What is intended – What is spoken – What is heard – How it is understood – What is agreed to – What is acted on – How it is actually implemented – What results were really obtained. Be aware of where you or others tend to fall off the cycle.
  • we are our thoughts
  • W. A. T. C. H. W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART
  • trikarana suddhi
  • 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
  • 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  • 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  • 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  • 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  • 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
  • 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  • 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
  • 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
  • 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
  • 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
  • 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
  • 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  • 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
  • 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
  • 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
  • 18. COMMUNICATION AND CLARITY
  • 19. COMMUNICATION AND COMMITMENT
  • 20. COMMUNICATION AND CHARACTER
  • Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.
  • COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
  • WITH GRATEFUL THANKS to many authors, writers, teachers & good friends whose combined contribution inspired me in compiling this presentation
  • Links to Prof. V. Viswanadham
    • Link to Presentation slides
    • Link to Audio Files
    • Link to Blog
    Thank you once again
  • In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: http ://www. viswam-becomingbetter.blogspot.com http:// www. archive.org/details/HowToExcelInWork In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : [email_address] A BIG THANK YOU FOR YOUR PATIENT LISTENING Prof. V. Viswanadham ~ [ 040 - 2722 3383 ]