20090402 Improving Communication Skills 42s Rkm

IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM

SILENCE IS GOLDEN SPEECH IS SILVER

C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?

THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk

Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information

Why is communication important ?

Inspires confidence

Builds respect

Helps make friends

Reveals your ability to others

Develops a distinct personality

We need to improve communication... as

70 % of our communication efforts are:

misunderstood

misinterpreted

rejected

distorted or

not heard

70%

COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?

UNIQUENESS OF HUMAN COMMUNICATION SKILLS " YOUR SPEECH REVEALS YOUR CHARACTER " SPEECH IS A MIRROR OF THE SOUL

PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION

COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS

ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS

EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?

THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]

Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%

Interrupting

to complete others’ sentences

Preparing

our response before someone has completed speaking

Multitasking

while ‘listening’

Filtering

content or meaning

based on our opinion / prejudice

about the speaker

Common Communication Errors

1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :

2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]

5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures

6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact

9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values

10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’

11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.

12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.

13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper

14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful

15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual

16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice

17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended

18. COMMUNICATION AND CLARITY

19. COMMUNICATION AND COMMITMENT

20. COMMUNICATION AND CHARACTER

Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.

COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN

In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: http ://www. viswam-becomingbetter.blogspot.com http:// www. archive.org/details/HowToExcelInWork In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : [email_address] A BIG THANK YOU FOR YOUR PATIENT LISTENING Prof. V. Viswanadham ~ [ 040 - 2722 3383 ]