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Vistara 3.1 - Delivering Unified IT Operations

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Vistara makes it easy to define a service, create custom metrics for service health and availability, and display metrics in a graphical manner.

Vistara makes it easy to define a service, create custom metrics for service health and availability, and display metrics in a graphical manner.

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  • 1. Vistara 3.1 Delivering Unified IT Operations Eric Krock Director of Marketing Mahesh Ramachandran Senior Director of Product Management The IT Operations rights reserved. Cloud Copyright © 2014 VistaraIT, Inc. All Vistara Confidential The IT Operations Cloud
  • 2. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 3. Vistara Overview Who We Are Our Customers • HQ in San Jose, CA • Enables modern IT model • IT is a service provider • Internal and external customers • Using internal and external services • Comprehensive SaaS solution for modern IT operations management • Unify IT operations • Manage public & private clouds • Deliver self-service IT • Over 1000 customers and over 100 service providers use Vistara today • Strong channel distribution – distributors, VARs, SIs, MSPs • Multi-tenant, multi-tier SaaS solution to support tiers of partners • Extensive integration to industry-leading point tools and technologies Copyright © 2014 VistaraIT, Inc. All rights reserved. Platform/Cloud Integrations Distributors, VARs, & MSPs Vistara Confidential The IT Operations Cloud
  • 4. The Need for Unified IT Operations Management How can IT unify the entire enterprise: physical, virtual and cloud? Physical Devices Virtualized Servers Ap p Ap p VM Ap p Public Cloud Private Cloud Ap p VM A p p A p p VM A p p A p p VM A p p A p p VM Virtualization Virtualization Switch Router Bring Your Own Device Modern IT Requires Unified IT Operations Management Copyright © 2014 VistaraIT, Inc. All rights reserved. • • • • • • Monitor and manage Bottom to top of the stack On-premise and cloud Physical and virtual Many platforms, vendors, clouds Secure remote service delivery Vistara Confidential The IT Operations Cloud
  • 5. Unified IT Operations for Modern IT MODERN IT INFRASTRUCTURE Enterprise Service Providers On-Premise Service Request Management Service Catalog/SSD Customer Portal Orchestration Multi-Tenant In Data Center Service Management On Private Clouds Automation Escalation/Notifications Alert Mgmt. Patch/Config/AV Mgmt. Monitoring Auditable Remote Access SLA/Analytics Dashboards On Public Clouds IT Heartbeat IT Operations Management Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 6. Breadth of Technology: Premise, Private, Public Vistara Delivered as SaaS: Built-In Best Practices & Maintenance-Free Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 7. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 8. Scheduled Reporting • Receive reports on a specified schedule or on demand basis via email. • Set up reports to run on a daily, weekly, or monthly recurring schedule or on demand. • Customize report schedules to match user needs. • Notify users via email of reports that are ready to view. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 9. Scheduled Reporting Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 10. Role Based Access Controls • Access controls at the granularity of a device, device group or credential set. • Assign different users different sets of permissions on the same devices. • Offer common operations management functions as a shared service to multiple lines of business. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 11. Role Based Access Controls Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 12. Dashboard for Microsoft SharePoint • New performance and configuration dashboards for: • Microsoft SharePoint • Microsoft Lync • Complement existing dashboards for Microsoft Active Directory, Exchange, IIS, and SQL Server. • SharePoint Dashboard: • • • • • • Configuration Related services and processes Page views / day Views by type (sites/lists/list items/documents) Most popular pages (by page views) Information on each document (size, versions, size of versions, total size) Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 13. SharePoint Dashboard Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 14. Dashboard for Microsoft Lync • Lync Dashboard: • Topology configuration • Related services and processes • User count for following metrics: • Lync • Lync Caller ID • Private Line • Analog Devices • Common Area Phones • Response Group Service (RGS) Workflows • Voice Conference Numbers • Exchange Objects Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 15. Lync Dashboard Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 16. Monitoring of Open Source Databases and Infrastructure • Monitoring support for popular open source NoSQL databases and web infrastructure applications. • Vistara extends monitoring to popular infrastructure applications behind cloud based services: • • • • Couchbase Redis Apache ActiveMQ Memcache Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 17. Monitoring of Open Source Databases and Infrastructure Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 18. Custom Metrics for Multi-Component Applications • User-defined metrics to represent the availability and performance of applications or devices that make up a single logical IT service. • Manage complex IT services with custom metrics: • Define aggregate availability metrics for: • standby • failover • redundant components • Define aggregate performance metrics derived from component level metrics via: • average • minimum • maximum • sum Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 19. Custom Metrics for Multi-Component Applications Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 20. Impact Assessment for Alerts • Every alert comes with detailed information that helps decide the impact of the alert. • Impact assessment for an alert includes: • Device groups to which the device belongs • Sites to which the device belongs • Services in which the device participates • The service level associated with device Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 21. Impact Assessment for Alerts Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 22. Simplified SKU Management • Enterprise and partner users can easily manage SKUs across clients’ devices. • Quickly assign / un-assign SKUs to client devices and display the SKUs assigned to each client. • Enables service providers and enterprise IT operations teams with multiple clients to track SKUs across clients. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 23. Simplified SKU Management Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 24. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 25. Demo Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 26. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  • 27. Let’s Get Started Today Schedule a Demo! Email sales@vistarait.com Website www.vistarait.com Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud

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