Vistara 3.1 - Delivering Unified IT Operations

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Vistara makes it easy to define a service, create custom metrics for service health and availability, and display metrics in a graphical manner.

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Vistara 3.1 - Delivering Unified IT Operations

  1. 1. Vistara 3.1 Delivering Unified IT Operations Eric Krock Director of Marketing Mahesh Ramachandran Senior Director of Product Management The IT Operations rights reserved. Cloud Copyright © 2014 VistaraIT, Inc. All Vistara Confidential The IT Operations Cloud
  2. 2. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  3. 3. Vistara Overview Who We Are Our Customers • HQ in San Jose, CA • Enables modern IT model • IT is a service provider • Internal and external customers • Using internal and external services • Comprehensive SaaS solution for modern IT operations management • Unify IT operations • Manage public & private clouds • Deliver self-service IT • Over 1000 customers and over 100 service providers use Vistara today • Strong channel distribution – distributors, VARs, SIs, MSPs • Multi-tenant, multi-tier SaaS solution to support tiers of partners • Extensive integration to industry-leading point tools and technologies Copyright © 2014 VistaraIT, Inc. All rights reserved. Platform/Cloud Integrations Distributors, VARs, & MSPs Vistara Confidential The IT Operations Cloud
  4. 4. The Need for Unified IT Operations Management How can IT unify the entire enterprise: physical, virtual and cloud? Physical Devices Virtualized Servers Ap p Ap p VM Ap p Public Cloud Private Cloud Ap p VM A p p A p p VM A p p A p p VM A p p A p p VM Virtualization Virtualization Switch Router Bring Your Own Device Modern IT Requires Unified IT Operations Management Copyright © 2014 VistaraIT, Inc. All rights reserved. • • • • • • Monitor and manage Bottom to top of the stack On-premise and cloud Physical and virtual Many platforms, vendors, clouds Secure remote service delivery Vistara Confidential The IT Operations Cloud
  5. 5. Unified IT Operations for Modern IT MODERN IT INFRASTRUCTURE Enterprise Service Providers On-Premise Service Request Management Service Catalog/SSD Customer Portal Orchestration Multi-Tenant In Data Center Service Management On Private Clouds Automation Escalation/Notifications Alert Mgmt. Patch/Config/AV Mgmt. Monitoring Auditable Remote Access SLA/Analytics Dashboards On Public Clouds IT Heartbeat IT Operations Management Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  6. 6. Breadth of Technology: Premise, Private, Public Vistara Delivered as SaaS: Built-In Best Practices & Maintenance-Free Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  7. 7. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  8. 8. Scheduled Reporting • Receive reports on a specified schedule or on demand basis via email. • Set up reports to run on a daily, weekly, or monthly recurring schedule or on demand. • Customize report schedules to match user needs. • Notify users via email of reports that are ready to view. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  9. 9. Scheduled Reporting Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  10. 10. Role Based Access Controls • Access controls at the granularity of a device, device group or credential set. • Assign different users different sets of permissions on the same devices. • Offer common operations management functions as a shared service to multiple lines of business. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  11. 11. Role Based Access Controls Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  12. 12. Dashboard for Microsoft SharePoint • New performance and configuration dashboards for: • Microsoft SharePoint • Microsoft Lync • Complement existing dashboards for Microsoft Active Directory, Exchange, IIS, and SQL Server. • SharePoint Dashboard: • • • • • • Configuration Related services and processes Page views / day Views by type (sites/lists/list items/documents) Most popular pages (by page views) Information on each document (size, versions, size of versions, total size) Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  13. 13. SharePoint Dashboard Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  14. 14. Dashboard for Microsoft Lync • Lync Dashboard: • Topology configuration • Related services and processes • User count for following metrics: • Lync • Lync Caller ID • Private Line • Analog Devices • Common Area Phones • Response Group Service (RGS) Workflows • Voice Conference Numbers • Exchange Objects Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  15. 15. Lync Dashboard Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  16. 16. Monitoring of Open Source Databases and Infrastructure • Monitoring support for popular open source NoSQL databases and web infrastructure applications. • Vistara extends monitoring to popular infrastructure applications behind cloud based services: • • • • Couchbase Redis Apache ActiveMQ Memcache Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  17. 17. Monitoring of Open Source Databases and Infrastructure Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  18. 18. Custom Metrics for Multi-Component Applications • User-defined metrics to represent the availability and performance of applications or devices that make up a single logical IT service. • Manage complex IT services with custom metrics: • Define aggregate availability metrics for: • standby • failover • redundant components • Define aggregate performance metrics derived from component level metrics via: • average • minimum • maximum • sum Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  19. 19. Custom Metrics for Multi-Component Applications Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  20. 20. Impact Assessment for Alerts • Every alert comes with detailed information that helps decide the impact of the alert. • Impact assessment for an alert includes: • Device groups to which the device belongs • Sites to which the device belongs • Services in which the device participates • The service level associated with device Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  21. 21. Impact Assessment for Alerts Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  22. 22. Simplified SKU Management • Enterprise and partner users can easily manage SKUs across clients’ devices. • Quickly assign / un-assign SKUs to client devices and display the SKUs assigned to each client. • Enables service providers and enterprise IT operations teams with multiple clients to track SKUs across clients. Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  23. 23. Simplified SKU Management Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  24. 24. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  25. 25. Demo Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  26. 26. Agenda • • • • Vistara Overview Vistara 3.1 for Unified IT Operations Demo Q&A Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
  27. 27. Let’s Get Started Today Schedule a Demo! Email sales@vistarait.com Website www.vistarait.com Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud

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