INFOGRAPHIC: What Patients Value in the United States
What Patients Value in the United States
Exploring what matters to patients as they choose their types of care
As the healthcare industry moves from a volume-based to a value-based care model, collaboration with
patients is necessary in understanding their values and ensuring satisfaction.
How Patients Choose a Specialist
specialist bio cards
referral from a friend
sites & reviews
Factors Affecting Patient Choice of
specific to issue
Top Five Elements Inﬂuencing
Perceived Value of Care
ability to get
Time spent with a physician
Listening skills of physician
Courtesy and respect
post-treatment follow up
Understanding Value Through Ongoing Patient Engagement
As the U.S. healthcare landscape evolves and patients continue to explore healthcare options, there’s a
need to know how patients choose and value healthcare providers and systems.
From October 4th to October 5th 2013 an online survey was conducted among 1,002 randomly selected American adults who are also Vision Critical American
Community panel members. The margin of error—which measures sampling variability—is +/- 3.1%, 19 times out of 20. The results have been statistically
weighted according to education, age, gender, region, and ethnicity American Community Survey data to ensure a sample representative of the entire adult
population of America. Discrepancies in or between totals are due to rounding.
For more information on how to connect with your patients through a Patient Insight Community, please contact Steffanie Rathwell at
email@example.com + 416-644-8768 or Michael Janczak at firstname.lastname@example.org + 416-644-8765, or visit
www.visioncritical.com for more details.