Brian Solis, renowned keynote speaker, bestselling author, digital analyst and principal at Altimeter Group and Nick Stein, Senior Vice President of Marketing at Vision Critical, reveal the four moments of truth that lead to meaningful customer experiences.
This summary presentation deck covers:
- How the connected, mobile, social world has transformed the need for companies to sell experiences not just products
- How companies can take a leading role in creating shared customer experiences
- What are the four moments of truth in the customer journey
- How your company can optimize, share, and reinforce these moments across your customers, partners, and employees
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