Your SlideShare is downloading. ×
0
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

5 Tips for Developing a Better Social Customer Support

723

Published on

Connect with …

Connect with us!

http://www.virtualassistant.org/
http://www.facebook.com/virtualassistantinc
http://virtualassistantinc.wordpress.com/
http://virtual-assistant-org.blogspot.com/
http://twitter.com/VAsocial

virtual assistant, virtual assistants, small business services, virtual business services, one stop business service, business assistant, virtual assistant, administrative services, business support, support system, back office infrastructure, services, 5 tips, developing, social customer support

Published in: Entertainment & Humor
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
723
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. presents<br />
  • 2. 5TIPS FOR<br />A BETTER<br />DEVELOPING<br />CUSTOMER SUPPORT<br />SOCIAL<br />
  • 3. How easy is it today to get <br />CUSTOMER SUPPORT?<br />
  • 4. EASY…<br />Digitally<br />
  • 5. No matter where customers are, your company is just one press away.<br />CUSTOMER <br />REPRESENTATIVE <br />
  • 6. This is possible because of social media’s real time customer support channel and these customers are now able to the conversations.<br />CONTROL<br />
  • 7. Control here refers to the ease and increased frequency of customers using .<br />SOCIAL MEDIA<br />
  • 8. In the company’s part, it is a chance to constantly engage withcustomers and continually them. <br />SATISFY<br />
  • 9. SATISFACTION<br />is the objective. <br />
  • 10. A customer can either be someone who just expresses his/her <br />and<br />THOUGHTS<br />OPINIONS<br />
  • 11. Or someone who is not likely to be happy about a company since he/she uses social media for <br />COMPLAINING.<br />
  • 12. Regardless of the latter, both of them give you more reasons in a better social customer support<br />DEVELOPING<br />
  • 13. FIVETIPS <br />so here are for social customer service success<br />
  • 14.  SOCIAL INFLUENCE<br />Is Not The Only Basis<br />
  • 15. INFLUENTIAL<br />INFLUENTIAL<br />After seeing someone who is very <br />pouring out negative messages about your company, <br />After seeing someone who is very <br />pouring out negative messages about your company, <br />
  • 16. FOCUS<br />would you <br />most of your attention to that customer?<br />
  • 17. NOT REALLY.<br />He or she may not be as loyal as someone who is not so influential.<br />
  • 18. DON’T<br />Therefore, <br /> fully focus your attention to a customer just because of influence.<br />
  • 19. REAL<br /> GoWith Time<br />
  • 20. A lot of real-time data flows through the stream of social media every<br />SECOND<br />
  • 21. GREATTOOL<br />You should have a that can’t miss a single data for you to respond. <br />
  • 22. NO. 1 <br />That is rule in social media marketing for an effective customer support…<br />
  • 23. LISTENING<br />
  • 24. CENTRALIZED<br />Have a CUSTOMER DATA<br />
  • 25. Any customer data that is handled by someone else in the company should not be <br /> confined to a specific representative. <br />PRIVATELY<br />
  • 26. WAITING<br />Customers are not into<br />because the<br /> co-representative is not available.<br />
  • 27. TRACK<br />Your system must allow you to the issues and give the appropriate response the other <br />co-representative would.<br />
  • 28. COOPERATION<br />Intra-<br />
  • 29. SOCIAL SUPPORT <br />Actually it’s also great to have a <br />internally and that means the employee can handle any customer inquiries. <br />
  • 30. In each part of the business, a socially-oriented company will also make traditional customer support equally .<br />SATISFYING<br />
  • 31. LEGAL<br />Matters<br />
  • 32. REGULATIONS<br /> tell us what is right and wrong to say in customer support.<br />
  • 33. SENSITIVE <br />INFORMATION<br />There are times when customer service requires you to get<br />such as birth date and any other private numbers.<br />
  • 34. CORRESPONDENCE<br />Make sure other people see it happening but the <br />is only viewable or heard by the representative and the customer, such as transactions on phone and email.<br />
  • 35. Establish your <br />CUSTOMER-ORIENTED REPUTATION. <br />
  • 36. Here are the <br />BASIC RULES OF THUMB:<br />LISTEN<br /><ul><li> then engage customers equally</li></ul>WAIT<br /><ul><li> Don’t make customers
  • 37. Everybody in the company should be </li></ul>SOCIAL <br />
  • 38. To know more aboutSOCIALCUSTOMER SUPPORT<br />Visit out site: <br />http://www.virtualassistant.org<br />or<br />Click our logo below to check out our other videos<br />
  • 39. RESOURCES<br />IMAGES<br />http://www.thewallpapers.org/photo/23180/Female-Robot.jpg<br />http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg<br />http://sunsetcardealer.com/images/customer-service.jpg<br />http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg<br />http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp<br />http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg<br />http://cdn.sheknows.com/articles/healthy_gossip.jpg<br />http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg<br />http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg<br />http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg<br />http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg<br />http://www.09mnnidr.com/images/cooperation.jpg<br />http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg<br />http://colonalibrary.com/legal%20gavel.jpg<br />CONTENTS<br />http://mashable.com/2010/11/03/improve-social-customer-service<br />http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html <br />
  • 40. END<br />

×