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5 Tips for Developing a Better Social Customer Support
 

5 Tips for Developing a Better Social Customer Support

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    5 Tips for Developing a Better Social Customer Support 5 Tips for Developing a Better Social Customer Support Presentation Transcript

    • presents
    • 5TIPS FOR
      A BETTER
      DEVELOPING
      CUSTOMER SUPPORT
      SOCIAL
    • How easy is it today to get
      CUSTOMER SUPPORT?
    • EASY…
      Digitally
    • No matter where customers are, your company is just one press away.
      CUSTOMER
      REPRESENTATIVE
    • This is possible because of social media’s real time customer support channel and these customers are now able to the conversations.
      CONTROL
    • Control here refers to the ease and increased frequency of customers using .
      SOCIAL MEDIA
    • In the company’s part, it is a chance to constantly engage withcustomers and continually them.
      SATISFY
    • SATISFACTION
      is the objective.
    • A customer can either be someone who just expresses his/her
      and
      THOUGHTS
      OPINIONS
    • Or someone who is not likely to be happy about a company since he/she uses social media for
      COMPLAINING.
    • Regardless of the latter, both of them give you more reasons in a better social customer support
      DEVELOPING
    • FIVETIPS
      so here are for social customer service success
    •  SOCIAL INFLUENCE
      Is Not The Only Basis
    • INFLUENTIAL
      INFLUENTIAL
      After seeing someone who is very
      pouring out negative messages about your company,
      After seeing someone who is very
      pouring out negative messages about your company,
    • FOCUS
      would you
      most of your attention to that customer?
    • NOT REALLY.
      He or she may not be as loyal as someone who is not so influential.
    • DON’T
      Therefore,
      fully focus your attention to a customer just because of influence.
    • REAL
       GoWith Time
    • A lot of real-time data flows through the stream of social media every
      SECOND
    • GREATTOOL
      You should have a that can’t miss a single data for you to respond.
    • NO. 1
      That is rule in social media marketing for an effective customer support…
    • LISTENING
    • CENTRALIZED
      Have a CUSTOMER DATA
    • Any customer data that is handled by someone else in the company should not be
      confined to a specific representative.
      PRIVATELY
    • WAITING
      Customers are not into
      because the
      co-representative is not available.
    • TRACK
      Your system must allow you to the issues and give the appropriate response the other
      co-representative would.
    • COOPERATION
      Intra-
    • SOCIAL SUPPORT
      Actually it’s also great to have a
      internally and that means the employee can handle any customer inquiries.
    • In each part of the business, a socially-oriented company will also make traditional customer support equally .
      SATISFYING
    • LEGAL
      Matters
    • REGULATIONS
      tell us what is right and wrong to say in customer support.
    • SENSITIVE
      INFORMATION
      There are times when customer service requires you to get
      such as birth date and any other private numbers.
    • CORRESPONDENCE
      Make sure other people see it happening but the
      is only viewable or heard by the representative and the customer, such as transactions on phone and email.
    • Establish your
      CUSTOMER-ORIENTED REPUTATION.
    • Here are the
      BASIC RULES OF THUMB:
      LISTEN
      • then engage customers equally
      WAIT
      • Don’t make customers
      • Everybody in the company should be
      SOCIAL
    • To know more aboutSOCIALCUSTOMER SUPPORT
      Visit out site:
      http://www.virtualassistant.org
      or
      Click our logo below to check out our other videos
    • RESOURCES
      IMAGES
      http://www.thewallpapers.org/photo/23180/Female-Robot.jpg
      http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg
      http://sunsetcardealer.com/images/customer-service.jpg
      http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg
      http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp
      http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg
      http://cdn.sheknows.com/articles/healthy_gossip.jpg
      http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg
      http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg
      http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg
      http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg
      http://www.09mnnidr.com/images/cooperation.jpg
      http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg
      http://colonalibrary.com/legal%20gavel.jpg
      CONTENTS
      http://mashable.com/2010/11/03/improve-social-customer-service
      http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html
    • END