0
presents<br />
5TIPS FOR<br />A BETTER<br />DEVELOPING<br />CUSTOMER SUPPORT<br />SOCIAL<br />
How easy is it today to get <br />CUSTOMER SUPPORT?<br />
EASY…<br />Digitally<br />
No matter where customers are, your company is just one press away.<br />CUSTOMER <br />REPRESENTATIVE <br />
This is possible because of social media’s real time customer support channel and these customers are now able to         ...
Control here refers to the ease and increased frequency of customers using                            .<br />SOCIAL MEDIA<...
In the company’s part, it is a chance to constantly engage withcustomers and continually                 them. <br />SATIS...
SATISFACTION<br />is the objective. <br />
A customer can either be someone who just expresses his/her <br />and<br />THOUGHTS<br />OPINIONS<br />
 Or someone who is not likely to be happy about a company since he/she uses social media for    <br />COMPLAINING.<br />
Regardless of the latter, both of them give you more reasons in                             a better social customer suppo...
FIVETIPS <br />so here are                     for social customer service success<br />
 SOCIAL INFLUENCE<br />Is Not The Only Basis<br />
INFLUENTIAL<br />INFLUENTIAL<br />After seeing someone who is very <br />pouring out negative messages about your company,...
FOCUS<br />would you             <br />most of your attention to that customer?<br />
NOT REALLY.<br />He or she may not be as loyal as someone who is not so influential.<br />
DON’T<br />Therefore, <br />           fully focus your attention to a customer just because of influence.<br />
REAL<br /> GoWith Time<br />
A lot of real-time data flows through the stream of social media every<br />SECOND<br />
GREATTOOL<br />You should have a that can’t miss a single data for you to respond. <br />
NO. 1 <br />That is rule           in social media marketing for an effective customer support…<br />
LISTENING<br />
CENTRALIZED<br />Have a CUSTOMER DATA<br />
Any customer data that is handled by someone else in the company should not be <br />                   confined to a spec...
WAITING<br />Customers are not into<br />because the<br /> co-representative is not available.<br />
TRACK<br />Your system must allow you to                the issues and give the appropriate response the other <br />co-re...
COOPERATION<br />Intra-<br />
SOCIAL SUPPORT <br />Actually it’s also great to have a <br />internally and that means the employee can handle any custom...
In each part of the business, a socially-oriented company will also make traditional customer support equally             ...
LEGAL<br />Matters<br />
REGULATIONS<br />                               tell us what is right and wrong to say in customer support.<br />
SENSITIVE <br />INFORMATION<br />There are times when customer service requires you to get<br />such as birth date and any...
CORRESPONDENCE<br />Make sure other people see it happening but the <br />is only viewable or heard by the representative ...
Establish your <br />CUSTOMER-ORIENTED REPUTATION. <br />
Here are the <br />BASIC RULES OF THUMB:<br />LISTEN<br /><ul><li>             then engage customers equally</li></ul>WAIT...
 Everybody in the company should be </li></ul>SOCIAL <br />
To know more aboutSOCIALCUSTOMER SUPPORT<br />Visit out site:  <br />http://www.virtualassistant.org<br />or<br />Click ou...
RESOURCES<br />IMAGES<br />http://www.thewallpapers.org/photo/23180/Female-Robot.jpg<br />http://larosacanina.files.wordpr...
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5 Tips for Developing a Better Social Customer Support

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Transcript of "5 Tips for Developing a Better Social Customer Support"

  1. 1. presents<br />
  2. 2. 5TIPS FOR<br />A BETTER<br />DEVELOPING<br />CUSTOMER SUPPORT<br />SOCIAL<br />
  3. 3. How easy is it today to get <br />CUSTOMER SUPPORT?<br />
  4. 4. EASY…<br />Digitally<br />
  5. 5. No matter where customers are, your company is just one press away.<br />CUSTOMER <br />REPRESENTATIVE <br />
  6. 6. This is possible because of social media’s real time customer support channel and these customers are now able to the conversations.<br />CONTROL<br />
  7. 7. Control here refers to the ease and increased frequency of customers using .<br />SOCIAL MEDIA<br />
  8. 8. In the company’s part, it is a chance to constantly engage withcustomers and continually them. <br />SATISFY<br />
  9. 9. SATISFACTION<br />is the objective. <br />
  10. 10. A customer can either be someone who just expresses his/her <br />and<br />THOUGHTS<br />OPINIONS<br />
  11. 11. Or someone who is not likely to be happy about a company since he/she uses social media for <br />COMPLAINING.<br />
  12. 12. Regardless of the latter, both of them give you more reasons in a better social customer support<br />DEVELOPING<br />
  13. 13. FIVETIPS <br />so here are for social customer service success<br />
  14. 14.  SOCIAL INFLUENCE<br />Is Not The Only Basis<br />
  15. 15. INFLUENTIAL<br />INFLUENTIAL<br />After seeing someone who is very <br />pouring out negative messages about your company, <br />After seeing someone who is very <br />pouring out negative messages about your company, <br />
  16. 16. FOCUS<br />would you <br />most of your attention to that customer?<br />
  17. 17. NOT REALLY.<br />He or she may not be as loyal as someone who is not so influential.<br />
  18. 18. DON’T<br />Therefore, <br /> fully focus your attention to a customer just because of influence.<br />
  19. 19. REAL<br /> GoWith Time<br />
  20. 20. A lot of real-time data flows through the stream of social media every<br />SECOND<br />
  21. 21. GREATTOOL<br />You should have a that can’t miss a single data for you to respond. <br />
  22. 22. NO. 1 <br />That is rule in social media marketing for an effective customer support…<br />
  23. 23. LISTENING<br />
  24. 24. CENTRALIZED<br />Have a CUSTOMER DATA<br />
  25. 25. Any customer data that is handled by someone else in the company should not be <br /> confined to a specific representative. <br />PRIVATELY<br />
  26. 26. WAITING<br />Customers are not into<br />because the<br /> co-representative is not available.<br />
  27. 27. TRACK<br />Your system must allow you to the issues and give the appropriate response the other <br />co-representative would.<br />
  28. 28. COOPERATION<br />Intra-<br />
  29. 29. SOCIAL SUPPORT <br />Actually it’s also great to have a <br />internally and that means the employee can handle any customer inquiries. <br />
  30. 30. In each part of the business, a socially-oriented company will also make traditional customer support equally .<br />SATISFYING<br />
  31. 31. LEGAL<br />Matters<br />
  32. 32. REGULATIONS<br /> tell us what is right and wrong to say in customer support.<br />
  33. 33. SENSITIVE <br />INFORMATION<br />There are times when customer service requires you to get<br />such as birth date and any other private numbers.<br />
  34. 34. CORRESPONDENCE<br />Make sure other people see it happening but the <br />is only viewable or heard by the representative and the customer, such as transactions on phone and email.<br />
  35. 35. Establish your <br />CUSTOMER-ORIENTED REPUTATION. <br />
  36. 36. Here are the <br />BASIC RULES OF THUMB:<br />LISTEN<br /><ul><li> then engage customers equally</li></ul>WAIT<br /><ul><li> Don’t make customers
  37. 37. Everybody in the company should be </li></ul>SOCIAL <br />
  38. 38. To know more aboutSOCIALCUSTOMER SUPPORT<br />Visit out site: <br />http://www.virtualassistant.org<br />or<br />Click our logo below to check out our other videos<br />
  39. 39. RESOURCES<br />IMAGES<br />http://www.thewallpapers.org/photo/23180/Female-Robot.jpg<br />http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg<br />http://sunsetcardealer.com/images/customer-service.jpg<br />http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg<br />http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp<br />http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg<br />http://cdn.sheknows.com/articles/healthy_gossip.jpg<br />http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg<br />http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg<br />http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg<br />http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg<br />http://www.09mnnidr.com/images/cooperation.jpg<br />http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg<br />http://colonalibrary.com/legal%20gavel.jpg<br />CONTENTS<br />http://mashable.com/2010/11/03/improve-social-customer-service<br />http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html <br />
  40. 40. END<br />
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