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5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
5 Tips for Developing a Better Social Customer Support
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5 Tips for Developing a Better Social Customer Support

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Transcript

  • 1. presents
  • 2. 5TIPS FOR
    A BETTER
    DEVELOPING
    CUSTOMER SUPPORT
    SOCIAL
  • 3. How easy is it today to get
    CUSTOMER SUPPORT?
  • 4. EASY…
    Digitally
  • 5. No matter where customers are, your company is just one press away.
    CUSTOMER
    REPRESENTATIVE
  • 6. This is possible because of social media’s real time customer support channel and these customers are now able to the conversations.
    CONTROL
  • 7. Control here refers to the ease and increased frequency of customers using .
    SOCIAL MEDIA
  • 8. In the company’s part, it is a chance to constantly engage withcustomers and continually them.
    SATISFY
  • 9. SATISFACTION
    is the objective.
  • 10. A customer can either be someone who just expresses his/her
    and
    THOUGHTS
    OPINIONS
  • 11. Or someone who is not likely to be happy about a company since he/she uses social media for
    COMPLAINING.
  • 12. Regardless of the latter, both of them give you more reasons in a better social customer support
    DEVELOPING
  • 13. FIVETIPS
    so here are for social customer service success
  • 14.  SOCIAL INFLUENCE
    Is Not The Only Basis
  • 15. INFLUENTIAL
    INFLUENTIAL
    After seeing someone who is very
    pouring out negative messages about your company,
    After seeing someone who is very
    pouring out negative messages about your company,
  • 16. FOCUS
    would you
    most of your attention to that customer?
  • 17. NOT REALLY.
    He or she may not be as loyal as someone who is not so influential.
  • 18. DON’T
    Therefore,
    fully focus your attention to a customer just because of influence.
  • 19. REAL
     GoWith Time
  • 20. A lot of real-time data flows through the stream of social media every
    SECOND
  • 21. GREATTOOL
    You should have a that can’t miss a single data for you to respond.
  • 22. NO. 1
    That is rule in social media marketing for an effective customer support…
  • 23. LISTENING
  • 24. CENTRALIZED
    Have a CUSTOMER DATA
  • 25. Any customer data that is handled by someone else in the company should not be
    confined to a specific representative.
    PRIVATELY
  • 26. WAITING
    Customers are not into
    because the
    co-representative is not available.
  • 27. TRACK
    Your system must allow you to the issues and give the appropriate response the other
    co-representative would.
  • 28. COOPERATION
    Intra-
  • 29. SOCIAL SUPPORT
    Actually it’s also great to have a
    internally and that means the employee can handle any customer inquiries.
  • 30. In each part of the business, a socially-oriented company will also make traditional customer support equally .
    SATISFYING
  • 31. LEGAL
    Matters
  • 32. REGULATIONS
    tell us what is right and wrong to say in customer support.
  • 33. SENSITIVE
    INFORMATION
    There are times when customer service requires you to get
    such as birth date and any other private numbers.
  • 34. CORRESPONDENCE
    Make sure other people see it happening but the
    is only viewable or heard by the representative and the customer, such as transactions on phone and email.
  • 35. Establish your
    CUSTOMER-ORIENTED REPUTATION.
  • 36. Here are the
    BASIC RULES OF THUMB:
    LISTEN
    • then engage customers equally
    WAIT
    • Don’t make customers
    • 37. Everybody in the company should be
    SOCIAL
  • 38. To know more aboutSOCIALCUSTOMER SUPPORT
    Visit out site:
    http://www.virtualassistant.org
    or
    Click our logo below to check out our other videos
  • 39. RESOURCES
    IMAGES
    http://www.thewallpapers.org/photo/23180/Female-Robot.jpg
    http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg
    http://sunsetcardealer.com/images/customer-service.jpg
    http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg
    http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp
    http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg
    http://cdn.sheknows.com/articles/healthy_gossip.jpg
    http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg
    http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg
    http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg
    http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg
    http://www.09mnnidr.com/images/cooperation.jpg
    http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg
    http://colonalibrary.com/legal%20gavel.jpg
    CONTENTS
    http://mashable.com/2010/11/03/improve-social-customer-service
    http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html
  • 40. END

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