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Urbino reference 2011_bibliografia

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  • 1. Reference: nuove tendenze del servizio, dal Virtual Reference Desk allInformationLiteracyCorso per le biblioteche dellUniversità di UrbinoAprile 2011BibliografiaALA - Association of College and Research Libraries (ACRL), Information Literacy CompetencyStandards for Higher Education, 200ohttp://www.ala.org/ala/mgrps/divs/acrl/standards/informationliteracycompetency.cfmALA - Reference & User Services Association (RUSA), Le competenze professionali deibibliotecari addetti al reference e ai servizi al pubblico, trad. italiana di ALA RUSA ProfessionalCompetencies for Reference and User Services Librarians, 2003http://www.aib.it/aib/cen/ifla/rusa0804a.htmALA - Reference & User Services Association (RUSA), Linee guida delle performance dicomportamento per i professionisti dei servizi informativi e di reference, trad. italiana di ALARUSA Guidelines for Behavioral Performance of Reference and Information Service Providers,2004http://www.aib.it/aib/cen/ifla/rusa0804b.htmChris Anderson, La coda lunga: da un mercato di massa a una massa di mercati, Torino,Codice, 2007Marcia Bates, Toward an integrated model of information seeking and searching, 2002http://www.gseis.ucla.edu/faculty/bates/articles/info_SeekSearch-i-030329.htmlElena Boretti, I servizi di informazione nella biblioteca pubblica: competenze e metodi percollaborare nel reference tradizionale e digitale, Milano, Bibliografica, 2009IFLA, Linee Guida per il servizio di digital reference, trad. italiana di IFLA Digital ReferenceGuidelines, 2003http://www.aib.it/aib/cen/ifla/srwdigref.htmLinee guida Chiedi in biblioteca, Regione Toscanahttp://www.cultura.toscana.it/biblioteche/servizi_web/chiedi_biblioteca/linee_guida.shtmlHenry Jenkins, Cultura convergente, Milano, Apogeo, 2007Fabio Metitieri, Fonti online: dalla valutazione alla contestualizzazione, in Biblioteche oggi, n.10 (2008), p. 13-16http://www.bibliotecheoggi.it/2008/20081001301.pdfRiccardo Ridi, Il mondo dei documenti: cosa sono, come valutarli e organizzarli, Roma-Bari,Laterza, 2010Pnina Shachaf, The paradox of expertise: is the Wikipedia Reference Desk as good as yourlibrary?, in Journal of Documentation, ISSN 0022-0418, vol. 65, n. 6 (2009), p. 977-996 Virginia Gentilini virginia.gentilini@gmail.com http://nonbibliofili.wordpress.com/
  • 2. UC Berkeley - Teaching Library Internet Workshops, Evaluating Web Pages: Techniques toApply & Questions to Ask, last update 04/23/2010http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/Evaluate.htmlDavid Weinberger, Elogio del disordine: le regole del nuovo mondo digitale, Milano, BUR Rizzoli,2010Mark R. Willis, Dealing with difficult people in the library, American Library Association, 1999 Virginia Gentilini virginia.gentilini@gmail.com http://nonbibliofili.wordpress.com/

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