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Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
Corporate social responsiblity atsachinder
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Corporate social responsiblity atsachinder

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  • 1. SUMMER TRAINING REPORT on “CORPORATE SOCIAL RESPONSIBILITY OF SCHNEIDER ELECTRIC” Submitted in partial fulfilment of the requirement for the Award of the Degree ofBachelor of Business Administration (B.B.A) Of GRAPHIC ERA UNIVERSITY, DEHRADUN SUBMITTED BY : SWATI CHANDRA BBA – VTH – SEM. (MARKETING) GEU. DEHRADUNINTERNAL GUIDE: - External Guide:MS. SAKSHI Mr. SUSHANT SINGHFACULTY – DEPTT. OF MANG. STUDIES MANAGERGEU – DEHRADUN GRAPHIC ERA UNIVERSITY, DEHRADUN
  • 2. DECLARATIONThe dissertation on “CORPORATE SOCIAL RESPONSIBILITY OFSCHNEIDER ELECTRIC” is an original work done by me. This is theproperty of the Institute & use of this report without prior permission ofthe Institute will be considered illegal & actionable.Date- SWATI CHANDRA BBA VTH Semester
  • 3. Schneider Electric S.A.Type Société Anonyme (Euronext: SU)Industry Electrical equipmentFounded 1836, incorporated 1981Headquarters Rueil-Malmaison, FranceArea served Worldwide Jean-Pascal Tricoire (President and CEO), HenriKey people Lachmann (Chairman), Emmanuel Babeau (CFO) Programmable logic controllers, sensors, variableProducts frequency drives, UPS, breakers, switchgear, switchboard, MCCsRevenue €15.79 billion (2009)[1]Operating €1.592 billion (2009)[1]incomeProfit €852 million (2009)[1]Employees 116,065 (2009)[1] APC, Areva T&D, BEI Technologies, Cimac, Citect, Clipsal, ELAU, Federal Pioneer, Juno Lighting, MerlinSubsidiaries Gerin, Merten, Modicon PLC, Nu-Lec Industries, PDL Group, Power Measurement, Square D, TAC, Telemecanique, Gutor Electronic LLCWebsite schneider-electric.comSchneider Electric (Euronext: SU) is a French global company. Itwas founded in 1836 by two brothers, Eugène I and AdolpheSchneider.
  • 4. In the first part of the 20th century, Schneider et Cie associated itselfwith Westinghouse Systems, a major international electrical group atthe time. The group began manufacturing electric motors andlocomotives. After the Second World War, the armaments businesseswere abandoned in favor of electrical engineering, and iron and steelworks. The company remained in this sector until the early 1980s.In 1981, Groupe Schneider was broken up, focusing on the electricaland controls industry. This was followed by strategic acquisitions ofTelemecanique (1988), Square D (1991) and Merlin Gerin (1992) andit is these brands that are the core products of the companysoffering.In 1999, Groupe Schneider was renamed Schneider Electric. TheSchneider company also acquired The Lexel Group that year.Today, the company has grown into a world leader [says who?] in Powerand Control solutions through further acquisitions: PowerMeasurement in 2005, MGE UPS Systems, Clipsal, TAC, Nulec,Andover Controls, GET plc and Citect in 2006, American PowerConversion in 2007, and Gutor Electronic LLC in 2008.Veris Industries, an electronic sensor manufacturer, was acquired in1999. The newest acquisition for the company is Pelco, a video andsecurity system manufacturer[2] and the distribution branch of AREVAT&D, a strategic and very successful acquisition made in 2010, whilethe transaction for PELCO was closed on October 17, 2007.
  • 5.
  • 6. History1836, beginningsIn 1836 the brothers Eugène and Adolphe Schneider took over anabandoned foundry at Le Creusot, which allowed them to participatein the industrial revolution. The companys main focus was on thesteel industry, working on train tracks, ships and various other typesof heavy machinery.1870-1944, first activitiesEugènes son, Henri Schneider, took the company to the next levelwhen he pushed it into the new production methods that wereappearing during the 1860s and the 1870s, making it possible tomake cheaper but stronger steel. With their innovative methods,Schneider quickly became one of the European leaders in thearmament and heavy machinery industry. In the meantime, Eugènesother son, Eugène II, was making transactions and investments inseveral countries.Most of the companys income came from the armament sector, butafter World War I the company started focusing more on thedevelopment of electricity and steel as everyday products. It is alsoduring this time that Merlin Gerin, Telemecanique and Square Dstarted prospering. After World War I Schneider adopted anexpansion strategy, going into Germany and East Europe. Thisstrategy was put on hold when WWII started.
  • 7. 1944-1981, changes and difficultiesAfter the Liberation of France, Schneider was forced to face a newcrisis. The groups new chief, Charles Schneider, progressivelyabandoned the armament industry in favor of civilian sectors. Thecompany completely changed in 1949, adapting itself to thechallenges brought by the post-war world.Charles Schneiders violent death during August 1960 brought up asuccession problem. The company was also suffering in its keysectors. Baron Edouard-Jean Empain took control of the group in1969. He unsuccessfully tried to diversify the groups traditional mainsectors. Eventually, alliances started developing with othercompanies1981-2000, from Schneider to Schneider ElectricIn 1981, Didier Pineau-Valencienne changed the companysstructure, completely eliminating the sectors that were in crisis, suchas iron, steel and marine construction.After getting the company financially on its feet, thanks to newinvestors and changes in the companys structure, Schneider startedan expansion period at the end of the 1980s. After having absorbedmuch of Merlin Gerin (1986), Pineau-Valencienne started buyingcompanies such as Télémecanique (1988) and Square D (1991).
  • 8. In May 1999, under the leadership of its new CEO, Henri Lachmann,Group Schneider changed its name to Schneider Electric, marking itsprincipal objective in the electrical field.2000-today, growthSchneider Electrics strategy involves growth internally and externally,developing its geographical positions. Henri Lachmann retired in2007 to be replaced by Jean-Pascal Tricoire, who is the currentChairman and CEO of the company.In October 2008, the companys Canadian division, SchneiderElectric PMC Victoria, was named one of BCs Top Employers byMediacorp Canada Inc., which was announced by The VancouverSun, The Province and the Victoria Times-Colonist.[4]Mergers and acquisitions at a glance1836 Creation of Groupe Schneider at Le Creusot/France1902 Creation of Mac-Bride Manufacturing (which became SquareD in 1917)1920 Creation of Merlin Gerin1924 Creation of Telemecanique1968 Creation of Modicon1975 Merlin Gerin joins Groupe Schneider1988 Telemecanique joins Groupe Schneider1991 Square D joins Groupe Schneider1994 Contribution of all business activities of Merlin Gerin andTelemecanique and contribution of Square Ds shares which become
  • 9. Schneiders brands1996 Modicon becomes a Schneider brand1999 Lexel, worldwide leader in Low Voltage final distribution joinsSchneider1999 Groupe Schneider becomes Schneider Electric, focused onPower & Control2000 Acquisition of MGE UPS Systems2003 Acquisition of T.A.C2003-2008 Targeted acquisitions in wiring devices and homeautomation (Lexel, Clipsal, Merten, Ova, GET, etc.)2005 Acquisition of Power Measurement Inc.2006 Acquisition of Citect Pty. Ltd.2007 Acquisition of APC corp. and Pelco2008 Acquisition of Xantrex2010 Acquisition of Areva T&D (in joint venture with Alstom)
  • 10. Technology centersSchneider Electric also has a number of R&D centers like • Global Technology Center India in Bangalore • Global Technology Center Mexico at Monterrey City. • CRDC in Shanghai, China • Schneider Electric Technology Center USA in Ofallon, MOwhich mainly focus on electromechanical, electronic and softwaredevelopments.Head officeSchneider Electric has had its head office in the Trianon site in Rueil-Malmaison, France since 2000.[5][6] The current head office previouslyhoused Schneider subsidiary Télémécanique, while the parentcompany occupied a site in Boulogne-Billancourt.[6]Alliances • Maverick Technologies (2008+).[7] • Solar Sailor Holdings • Cyberlogic - Technology partner for Modbus, Modbus Plus, Modbus/TCP communication software from Schneider Electric
  • 11. Products • All 19 racks & • All Boxes, • All Building enclosures Cabling & Management • VDI enclosures - Interfaces System Casys Ranges • Control Station • HVAC Control • VDI enclosures - • Interfaces Devices Casys Overview • Boxes for walls • Lighting & Time & ceilings Management19 racks & enclosures • Pre-wiring • Door Entry System System • Terminal Blocks • Energy & • Panel Building Temperature Accessories Management • Bus & Boxes, Cabling & Connectivity Interfaces System • Self contained emergency light fitting • Addressable system for
  • 12. emergency lighting • Radio system • Safety Management • Building Management Systems Building Management System • All Bus, Networks • All Busway & • All Capacitors, & Communication Cable Inductances & • Gateways & Management Harmonic Devices • Installation Filters • Software for Systems • Power Factor networks • Busway • Capacitors • Cable Ladders & • InductancesBus, Networks & Trays • HarmonicCommunication Filters Busway & Cable Management Capacitors, Inductances & Harmonic Filters
  • 13. • All Circuit breakers & Switches • Motor Circuit Breakers & • All HMI Switches • Small & • LV Switches Advanced • Modular Circuit Panels Breaker • All Fuse • PC based • Molded Case Switches Panels - PC Circuit Breaker • Motor Fuses Boxes & • High Current Air • LV Fuses display Circuit Breakers • Human Fuse Switches • Source machine Changeover Interface Switches controllers • Protection for HMI Photovoltaic ApplicationsCircuit breakers &Switches
  • 14. • All Interface, • All Industrial Measurement & plugs and Control Relays • All Home Control sockets • Interface • Home Control • Sockets and Relays solution enclosures for • Automation power outlet RelaysHome Control Industrial plugs andInterface, sockets Measurement & Control Relays • All Motion & • All Motor • All MV Circuit Drives Starters Breakers • Linear Motion • Contactors for • Indoor Circuit • Integrated Drives Motor Starters Breakers • Steppers Drives & • On-Off Motor • Outdoor Circuit Motors Starter Breakers • Servo Drives & • Soft Motor MV Circuit Breakers Motors Starters • Motion & Drives • Configuration Controllers Software for • Soft Starters
  • 15. • Compact Drives • LV & MV Drive Systems Motor Starters • Specialized Drives Motor Starters • Standard DrivesMotion & Drives • All MV • All MV • All MV Disconnectors, Monitoring, Switchboards & Switches, Switch- Control, Fault Switchgear Disconnections Detection • MV Instrument • MV Contactors • Monitoring, Transformers • Pole-Mounted Control, Fault • Air Insulated Switchgear Detection Switchgear • Indoor Switch- • Gas Insulated - MV Monitoring, Disconnectors Compact Type Control, Fault SwitchgearMV Disconnectors,Detection • ReclosersSwitches, Switch- • Gas InsulatedDisconnections Switchgears • MV Control System • MV Circuit
  • 16. Breakers MV Switchboards & Switchgear • All MV• All MV Switchgear Transformers • All MV/LV• MV Fuses • SPT - Special Prefabricated• Gas-Insulated Transformers Substations Switchgear (GIS) • MPT - Medium • Standard for Primary Power Substations - Distribution Transformers Walk-In• Gas-Insulated Ring • ODT - Oil • Standard Main Units for Distribution Substations - Secondary Transformers Compact Distribution • CRT - Cast • Customised Systems Resin Substations• Air-Insulated Transformers MV/LV Prefabricated Switchgear for MV Transformers Substations Secondary Distribution• Air-Insulated Switchgear for Primary Distribution
  • 17. MV Switchgear • All PAC, PLC & • All Panelboards • All Power & other Controllers & Switchboards Energy • Controllers (PLC & • Universal Monitoring PAC) for Industrial Enclosures System machines • Modular • PowerLogic • PACs Enclosures Power • Distributed I/O • LV Switchboard Monitoring • Controllers (PLC) Software Panelboards & for Commercial • PowerLogic Switchboards machines Analog Meters • Safety Controllers • PowerLogic and modules Digital Meters • PowerLogicPAC, PLC & other Energy MetersControllers • PowerLogic Multifunction Power Meters • PowerLogic Communication Network • Counters • PowerLogic
  • 18. • All Pushbuttons, • All Sensors & Switches, Pilot RFID system Lights, Control • Safety Detectors stations & • Limit Switches • All Signaling Joysticks • Traceability & Units • Pushbuttons, Access Control • Emergency Switches, Pilot • Proximity & Signaling & Lights Presence Sirens • Control Stations Sensors • Modular Tower and Enclosures • Smoke Lights • Safety Switches Detectors • Monolithic • Joystick controllers • Encoders Tower lights and controller • Pressure stations Signaling Units SensorsPushbuttons, Switches, Sensors & RFIDPilot Lights, Control systemstations & Joysticks • All Solar • All Solar Grid • All Software Backup and Off- Tie Systems • Configuration Grid Systems • Three Phase Software • Backup and Off- Solar • PAC & PLC Grid Systems • Single Phase Programming
  • 19. Software • Software for Specification • MES & Information Management Software • System Solar Engineering Solar Backup and Off- Solar Grid Tie Software Grid Systems Systems • Operating & Monitoring Software • Electrical Design SoftwareSoftware • All Substation • All Surge • All Switches, Automation Arresters Sockets & Systems • Surge Arresters Boxes • The Numerical • Switches & Surge Arresters Substation sockets • Simulation Tools dedicated area • SCADA & EMS • Switches & Gateways sockets series
  • 20. • Graphical User Interface • Engineering Tools • Digital Control • Boxes & System accessories • Controllers & RTUS Switches, Sockets & • Communication Boxes ElementsSubstation AutomationSystems • All Universal Enclosures • Accessories : Ranges • Panelboard thermal management : Climasys Ranges • Insulating enclosures : Thalassa Ranges • Metallic enclosures
  • 21. : Spacial Ranges • Applicative enclosures : Ranges1. Our commitment World energy consumption has risen 45% since 1980 and it is projected to be 70% higher by 2030! At the heart of our strategy is a simple and powerful idea: using natural resources much more productively - efficiently - is both profitable and better for the environment.
  • 22. We can all adapt to the new energy world!Schneider Electric has made this commitment and we can help you.Schneider Electric provides integrated solutions for the residentialmarket, buildings, Industry & Infrastructure, and data centres.Now, you can build a long-lasting energy strategy for a growingperformance, while preserving the environment.Save more than the planet. Make the most of your Energy.Although everyone can help the planet by turning off the lights orturning down the heat, this represents only a small fraction of CO 2emission.Industry and building, on the other hand, account for more than halfof energy consumption today.Energy Efficiency is the quickest, cheapest and cleanest way toreduce energy consumption and achieve greenhouse gas emission tomeet Kyoto targets.Ambitious Energy Efficiency actions are feasible now: in most of theexisting installations, you can target up to 30% energy savingsusing the existing offer and technologies.Commitments
  • 23. Compliance with international law and other commitments. SchneiderElectric confirms its commitment to promote sustainable developmentin and participation in society-wide efforts to promote sustainabledevelopment.> World Business Council for SustainableDevelopment (WBCSD)In March 2010, Schneider Electric joined theWBCSD, world leading organisation to promotesustainable development gathering more than200 of the biggest corporations worldwide.Schneider Electric joined right after the WBCSDreleased the Manifesto for Energy efficiency inbuildings, a document urging companies toimplement simple best practices to save energy intheir buildings*> Know more about the WBCSD EnergyEfficiency Manifesto for Buildings> Know more about WBCSD> Alliance to Save EnergyIn 2008, Schneider Electric announced that it has joined the Allianceto Save Energy. The Alliance to Save Energy is a coalition ofprominent business, government, environmental, and consumerleaders working together to promote energy efficiency worldwide toachieve a healthier economy, a cleaner environment and greaterenergy security.
  • 24. Schneider Electric’s belief that energy efficiency is the quickest,cheapest and most effective way to reach the global emissionstargets is strongly aligned with the Alliance to Save Energy mission.Becoming an associate will allow Schneider Electric to moreeffectively advocate energy savings solutions in the industrial,building, residential, and data centre markets world wide.Founded in 1977, and headquartered in Washington, DC, the Alliancehas an ongoing record of success in working with public and privatesector partners to promote a sustainable energy future.> Apprenticeship Charter (France)Schneider Electric has signed an apprenticeship charter in France.The charter grew out of the Group’s initiatives after Jean-LouisBorloo, the former French Minister for Employment, Social Cohesionand Housing chose Henri Lachmann to lead a specific mission topromote corporate support for developing apprenticeship.> Bali Climate Change ConferenceThe Group participated as a signatory in the international climatechange conference held in Bali in December 2007. Representativesfrom 190 countries attended the conference, for a total audience ofmore than 10,000.> Clinton Climate InitiativeIn 2007, Schneider Electric joined the Clinton Climate Initiative. Thisinternational initiative is designed to help the world’s forty largest
  • 25. cities reduce their greenhouse gas emissions by managing energyconsumption in buildings more effectively.> Diversity CharterSchneider Electric signed the Diversity Charter launched by InstitutMontaigne in 2004. Going beyond France, the Group has decided toapply the charter’s principles in all host countries or to updatesimilar policies.> French environmental summitIn 2007, France organised a national environmental summit thatbrought together all stakeholders to address today’s environmentalchallenges. Schneider Electric was involved in discussions onpromoting energy efficiency.> Global CompactLaunched in 1999 by UN Secretary-General Kofi Annan, the GlobalCompact brings companies and non-governmental organisationstogether under the aegis of the United Nations to "unite the powerof market with the authority of universal ideals". SchneiderElectric publicly expressed its support for universal values by joiningthe Compact in December 2002. The Group has primarily worked toshare this commitment with its partners since 2003.> Nicolas Hulot’s pact for the environment
  • 26. In 2007, the Group was the first industrial company to sign Frenchenvironmentalist Nicolas Hulot’s pact for the environment, with thefirm intention of integrating the majority of the pact’s ten objectives inits corporate strategy.> Observatoire Social InternationalSchneider Electric also takes part in the work of the ObservatoireSocial International (OSI). It has signed on to the “right to lifelongeducation and training”, which aims to develop a relationship ofpartnership and co-responsibility between companies and educatorsand trainers.> World Health OrganisationSchneider Electric uses the World Health Organisation’s definition ofhealth in defining its policies ("Health is a state of complete physical,mental and social well-being and not merely the absence of diseaseor infirmity").Standards organizationsSchneider Electric plays an active role within AFNOR, the Frenchstandards organisation. In particular, it participates in the workinggroup on sustainable development. The Group also works withinternational standards organisations in developing the standards thatapply to its products:
  • 27. > Union Technique de l’électricité et de la communication (UTE),> the European Committee for Electrotechnical Standardization(CENELEC),> the International Electrotechnical Commission (IEC),> and the International Standards Organisation (ISO).Other associationsFor many years, the Group has also actively supported Associationpour le développement du mécénat (Admical), a French not-for-profit organisation involved in corporate sponsorship issues andInstitut du mécénat social (IMS), an association that helps companiesimplement their corporate social responsibility policies. Lastly, theGroup participates in work conducted by CSR Europe, notably in thearea of occupational health.Schneider Electric is a member of:> the Board of Directors of the French study centre for corporateresponsibility (ORSE),> the French Global Compact network.
  • 28. Did you know?Due to the intrinsic efficiency of most power plants as well aslosses in transmission and distribution electricity network,1kWh of usage in a building requires 3kWh of production: foreach energy unit saved in the building we save 3 times as manyat production level.Schneider Electric offers a comprehensive response for residential,building, energy and infrastructure and data and network marketswith energy efficiency solutions that help you turn energy saving intogrowth!Our 4 sustainability steps offer a way to achieve successful energyefficiency:- Measure energy use to identify potential savings and malfunctions- Install low consumption equipment and systems- Improve long term use by deploying automation management,consulting, training and tracking resources while maintaining highperformance.- Continuously analyse energy savings through maintenance,supervision and monitoring.Schneider Electric has made the commitment to be your energymanager, your energy expert and your green partner!
  • 29. Understand your energy usage and make up to 10%savings without any capital investment !You can lose 10% to 20% of your acquired savings withouta regular follow-up of your installation.
  • 30. THE GLOBAL SPECIALIST IN ENERGY MANAGEMENTHelping people make the most of their energyHave you ever dreamed of improving your bottom linewhile consuming less energy and without a poweroutage? We can help you solve this problem withsolutions to make energy safe, reliable, efficient andproductive from plant to plug.> Discover Schneider Electric businessEnergy Efficiency: solutions to do more with lessWe know that energy demand will skyrocket whilst wewill have to drastically cut green house gas emissions.We also know that more than 40% of GHG emissions,are caused by industry buildings and residential markets.We provide energy efficiency solutions can bring up to30% of energy savings, now.> Learn more about Schneider Electric solutions inenergy efficiencySustainable development: walking the talk“You must be the change you wish to see in the world.”This quote from Mahatma Gandhi sums up the mindsetof Schneider Electric.Beyond business solutions, we cover all the aspects of
  • 31. sustainable development: society, governance andenvironment. And because you cannot manage what youcannot measure, we follow our improvements with aunique tool: the Planet & Society barometer.> Share Schneider Electric commitment to sustainabledevelopment> Find out more about the Planet & Society BarometerIntroducing EcoStruxure"Active energy management architecture from Plant toPlug: Schneider Electric is the only global specialist inenergy management providing an integrated approachdesigned for the reality of the Digital Economy."> Learn more about active energy managementarchitecture from Plant to Plug To know more Schneider Electric in figures in sales in 2009
  • 32. I. CUSTOMER ENVIRONMENT / PROJECT CONTEXTCustomer profile:IBM, pioneer in the design and construction of Data centre world wideand also a large contributor to global standards. Schneider Electric
  • 33. • Home|• Solutions|• Products and Services|• Support|• Your business|• Company
  • 34. I. CUSTOMER ENVIRONMENT / PROJECT CONTEXTCustomer profile:IBM, pioneer in the design and construction of Data centre world wideand also a large contributor to global standards. Schneider Electric
  • 35. India a favoured choice as a partner to execute Large Data CentreProject of size 30,000 Sq.ft. in Pune -India for the Bharti Airtel aTelecom major in India.
  • 36. Customer objective and constraints:Highly reliable and proven Turnkey Electrical distribution, BMSsystem and UPS, In row Rack cooling systemComplete Design & Delivery ,I&C,ISAT by one solution provider withproject completion target of 7 months from PO and 2 month time for80% of Equipment deliveryLump-sump Order with no liability for extra claim for changeSolution offered to be compatible and to be integrated with other thirdparty vendors.II. SOLUTION IMPLEMENTATIONImplementation methodology (main phases):
  • 37. Uniqueness- Customised SE/APC solution for Data centre, Design,Estimation, Delivery, Erection, Commissioning and integration trials ofcomplete system (with third party equipments)Key delivery Mile Stone- The stringent delivery requirement of IBMdelivering 80% of total project equipments by Dec08 within 3 Monthsof receipt of PO,100% execution and integration trials within 6 months.Duration:Execution Mile Stones-Installation and equipment commissioned with statutory approvals, byMarch09 as per contractual requirement. Integrated site acceptancetest with all data centre servicesby mid June-09. Project handed over to end customer in July-09 foroperations. Solution overview (services, products, systems, architectures...):Electrical : Starts from 22KV MV Power distribution with 3.6MVA X 3ONAN Transformer, Low voltage Power distribution containingBusways / Bus bar trunking system, LT switchboards, PowerDistribution Units(PDUs), Power Cabling, Lighting systemCritical Power : UPS of 10 X 800 KVA APC UPS, Galaxy 9000 fromthe APC stable with 10minutes of battery back up.
  • 38. Cooling : In row Cooling solutions for the 61 Numbers of high densityracks,Security System: TAC building management system and Accesscontrol, Pelco Cameras, VESDA, Fire detection, Fire suppressionsystem, Energy & Services Management like Chillers, AHU,DGIII. RESULTS / ACHIEVEMENTCustomer benefits:Highly reliable Power distribution system and emergency power backup with APC UPS for reliable data centre Rack supply.Monitoring of third party systems and energy monitoring with TACBMS system to ensure smooth data centre operations. Single windowsolution with excellent warranty supportCustomer testimonies (Verbatim):IBM India Top management appriciated team Schneider/APC fordelivering 80% of equipment order value in 2.5 Months of issue ofPurchase order.Schneider Electric differentiating values VS competitors:Single window Project Management for entire solution and warrantysupport to the end user.
  • 39. Office BuildingsThe ideal environment at the lowest cost. Your tenants and your CFO will thank you.Whether you operate a single use facility, or a sprawling complex ofmixed use space, you need to lower capital expenses, reduceoperating costs, attract premier tenants and keep themhappy.Schneider Electric Buildings deliver solutions that create safe,profitable, energy efficient office buildings.Our integrated building management systems allow you to: • Increase profits by maximising energy efficiency and decreasing utility costs.
  • 40. • Attract and retain tenants with flexible use of space and personalised indoor environments. • Achieve energy savings up to 30% for both building renovation and new construction. • Meet mandated energy directives • Meet corporate social responsibility goals • Increase property value, and occupancy & rental ratesOur integrated solutions are less expensive to design, install, andoperate. We offer a single point of control for a broad range ofbuilding systems including access control, video security, fireprotection, HVAC, and lighting. This enables you to maximiseefficiencies and quickly adapt to change in use of space and energyneeds; all of which adds up to lower operating costs.Committed to a better planetEnergy is our priority Energy is the biggest challenge for our generation and those yet to come. At Schneider Electric, together we can make a difference each and every day.Our world is at a turning point: • Demand for energy is set to explode, particularly in the booming new economies.
  • 41. • Yet even today, electricity is not readily available to 1.6 billion people. • The continued exploitation of fossil fuels remains a threat to the planet.As the global specialist in energy management, we believe ourcompany can make a difference: • By helping to reduce energy consumption in the Northern Hemisphere to curb carbon emissions through our energy efficiency solutions. • By enabling the poorest regions of the world to gain access to safe, reliable electricity through supply of equipment, training and funds. For example, more than 2,300 young people are currently in training in 22 countries.> More examples around the worldStrong involvement by employeesAt Schneider Electric, every day, you’ll help meet the demands ofthese new challenges, either at work or as a volunteer: • At work, in every position and activity, everyone’s job is somehow related to energy efficiency. It is the cornerstone of our strategy. • Many of our employees are involved as volunteers in our Foundation.For instance they participate in electricity-related training projects, dedicated tounderprivileged young people or their teachers.
  • 42. Teresa, Communication Wim, Engineer aboard Princess Manager, Mexico Elisabeth, Antarctica “In my mind, working “This station is the first-ever at Schneider Electric zero-emission scientific is also growing station. I was sent to personally by bringing Antarctica to support the team something to other in charge of the electrical people.” installation. Most of it is made Read more Read of prototypes.” moreOur valuesWe foster a strong culture to drive innovation Our values define our company, our customer approach and our business methods. They are the very same values we look for in the people we recruit.Passionate
  • 43. Passion for Customers, Passion for People, PositiveWe are passionate and positive about our business, customers andpeople. We strive to create a true sense of partnership withcustomers, making it easy for them to do business with us. Wedevelop talent pools, coaching people to reach their potential.OpenCurious, Collaborative, Cultivates DiversityWe think “outside the box” and encourage others to do the same. Weleverage the rich diversity of our company, promoting the sharingof expertise and learning. We show our willingness to collaborate toget things done.StraightforwardWalk the Talk, Integrity, Talk StraightWe believe people value directness and simplicity. We behave inline with expressed commitments and show consistency betweenwords and actions. We treat people with respect and fairness andgive clear, motivating and constructive feedback.EffectiveHigh Performance, Pragmatic, FastWe want to perform and get things done, not just talk about gettingthings done. We are pragmatic, not fancy. We manage and reachambitious operational goals, taking appropriate risks. We respondwith flexibility to shifting priorities and rapid change.
  • 44. CORPORATESOCIALRESPONSIBILITY“It is part of our ambition to contribute to the Society. The importanceof CSR for us is reflected in our vision, ‘achieve more while usingless’ and mission which is to ‘help people to make the most of theirenergy’. We want to support the national ambition “electricity for all”.With a program like BIPBOP, we want to extend our support to thepeople at the Bottom of the Pyramid by utilizing resources availablewith us to bring the much needed change. Our people realize theirrole in the society and are happy to shoulder the responsibility ofmaking this programme successful in the challenging environment.”Mr Olivier Blum,Managing Director, Schneider Electric IndiaCSR InitiativesNovember 2009In a world where access to energy has become a major problem,Schneider Electric believes that through its sustainable developmentprogram, it can help provide tremendous opportunity for growth anddifferentiation.The ChallengeThe Schneider Electric Group is committed towards providingsolutions to two major problems: Products and solutions needed inthe market to help developed countries utilize energy in an intelligentand environment friendly way Steps needed to be taken in underdeveloped countries to bring clean, electricity and sustainable
  • 45. economic development to the millions of people who have no accessto energySchneider Electric’s InvolvementReaffirming our commitment to the very special industry that webelong to, Schneider Electric hastaken up two critical issues:Energy Efficiency: Committed in preservation of our planet anddevelop energy efficient solutions for our customers which help inreducing energy consumption by up to 30%, thereby cutting CO2emission levels.Access to Energy: To improve the standard of living of people, whoare living without electricity, Schneider Electric is committed inproviding them access to electricity in a sustainable manner.Our BIPBOP programmeHaving understood the global as well as Indian challenges, we haveembarked on a path which we call BIPBOP - an acronym for‘Business, Investment and People at the Bottom of the Pyramid’.The BIPBOP programme covers three dimensions Business -develop and deliver solutions, particularly in renewable energies andnew lighting technology (solar PV, LED, etc.) to provide affordableand clean energy; Investment - provide funding to innovativeelectrical companies, SMEs and entrepreneurs, to contribute to thesuccess of local businesses;People - support people from the bottom of the pyramid to acquireelectrical competencies and develop their ability to work, throughtraining. Our approach towards CSR is unlike traditional form ofphilanthropy. In fact, through our efforts we want to build capacity at
  • 46. the grass root level and make the change self sufficient andsustainable. With BIPBOP, we hope to provide access to safe andclean energy to people who are deprived of it and need the most. Wedo not intend to carry forward BIPBOP in isolation, hence areengaging with other important stakeholders in the society likegovernment, international organisations and NGOs to propel this ideato convert into reality. The BIPBOP programme addresses two keyissues in providing sustainable access to electricity: Lack ofappropriate equipment through the development of an adequate offerand; Skills and expertise shortage through technical and businesstraining In our research, we found that affordability for initialinvestment is the major barrier for access to electricity at the BOP.And, each household at BOP spends 2-4 USD per month onkerosene for lighting. The chart below maps out the prevailingsituation and issues with people at the BOP.Keeping these hurdles in mind, we are aiming in bringing access toenergy at BOP in sustainable, comprehensive and scalable way.Sustainable creating a market-based environment for wealthgeneration supporting through Schneider Electric FoundationComprehensive providing a suitable offer for affordable, efficient andclean energy distributing through the right access channels, resortingto existing social infrastructure of BOP and new entrepreneursdeveloping the required skills of electricians and entrepreneursCSR InitiativesNovember 2009
  • 47. Scalable enabling each household to upgrade gradually its access toenergy replicating the model from house to house and village tovillage With BIPBOP programme, we have set out to achieve a targetof providing access to energy to more than 4lac households andchange lives of many more in next 3 years.We strongly believe, any amount of charitable activity cannot alleviatepoverty at bottom of pyramid. If CSR objective of a company isaligned to their business goals, it will help in value creation at BOPthus alleviating poverty.By promoting the concept of entrepreneurship and technical trainingwe intend to create a pool of electricians who will promote safe andreliable electric installation in India. This will also help youngunemployed youth from poor family to get a job and support theirfamilies. Presently Schneider Electric India Foundation is providingfree electrician training to unemployed youth from poor families in 8training centres across 5 states. So far we have provided training to200 unemployed youth.Students taking training through practicals and classroom BIPBOP bySchneider Electric worldwide Training programmes and schools inIndia, Turkey, Russia, Chile, Egypt, Colombia, Indonesia, France,Central Africa. India: Ongoing electrician training programmes inpartnership with a NGO for BOP candidates to create well trainedelectricians. Scholarship programmes to sponsor bright BOPengineering students. Turkey: Scholarships awarded to 50 femalestudents to help them continue their studies in electrical andelectronic engineering. Central Africa: Financial and human
  • 48. investment to train engineers and technicians in Africa (teachertraining and recruitment, acquisition of scientific and technicalequipment, fitting out premises, etc.). Access to energy in SouthAfrica, Nigeria, Sudan, USA, etc. with prepayment solutions andmaterial donations. France: Financial contribution to 50 long-termunemployed people to help them create their own business in thefield of electricity. “Promoting access to energy for all, withoutendangering the climate - this is today’Schneider Electric HealthPolicyHealth - A priority of the company programme and an essential partof the managementOrganisation NameSchneider ElectricProblemThe health policy, defined and deployed at the Group level in 2006,applies the definition of the WHO: "health is a state of completephysical, mental and social well-being and not merely the absence ofdisease or infirmity".The Group considers health as a shared issue by the whole of thecollaborators and partners; it aims to become the reference forhealth in each 106 countries where the company is present andto become one of the best in class companies.
  • 49. In line with its Principles of Responsibility, the company hascommitted itself to promoting an ambitious project relating to respectfor health, combining responsibility and economic efficiencySolutionThe engaged policy aims at a radical change of the behaviors.Several steps bring the proof of our engagement: • The Health and Safety Steering Committee, including representatives of the various entities of the Group and managed by the Management of the Sustainable Development Department, sets orientations, runs and coordinates the health policy on a world level and ensures the coherence of the carried out actions. • The strong involvement of the managers for the implementation to the action plans was accelarated by the integration of safety criteria in their remuneration. • The support of a "sponsor" , sometimes member of the Executive Committee of Schneider Electric, appointed for "bad performers" (units with the poorest safety performance) facilitates the actions. The ten entities which took benefit from the actions of sponsoring in 2006 (sites shared between France, Italy, Spain, Netherlands, Australia, China, Brazil and Argentina) progressed afterwards more quickly than the
  • 50. average. New entities were selected to be followed in 2007 individually by a sponsor. • The training of the managers within the Schneider Electric University includes economic efficiency modules of health and safety at work. • The exchanges of good practices on the Health issues also contribute to the evolutions of behavior of the managers and their teams. The promotion of the local initiatives is in particular carried out thanks to the new corporate website of the health community. • The implementation of a management system of health: "an international system to structure a local step", contributes to improve, continuously, the effectiveness of health & safety at work. The Group encourages its entities to obtain a management system of health at the work in conformity with the international standards (OHSAS 18001, ILO-OSH). Several sites began in this step in 2006. All the entities Schneider Electric must have set up a management system dedicated to health and safety by the end of 2008.Constraints • Success in implementing a global approach and action plans, taking into account the local contexts and promoting local initiatives.Benefits
  • 51. The health policy is based on one main indicator : the number of dayslost after accidents which allows a monthly follow-up and a monitoringof action plans. The objective is to reduce by 20% per year thisnumber of days, in each country, until the end of 2008. This numberof days was reduced by 22% on average in 2005 and 2006. • Our goal is to ensure that all employees have health coverage, notably in emerging markets. 100% of employees have basic health insurance. • Important raised of the managers awareness of health and safety issuesPeriod Of ImplementationLaunched in 2006Place Of ImplementationFrance, Italy, Spain, Netherlands, Australia, China, Brazil andArgentinaMore Informationhttp://www.schneider-electric.com/sites/corporate/fr/accueil.pagehttp://www.barometre.schneider-electric.com/Year Of Submission2007
  • 52. ThemesHealth and SafetySolution ChampionAccess to energy for communitiesBipBop programme: developing access to a reliable, affordable and clean energy for the people at the Base of the Pyramid Discover Schneider Electric projects to help entrepreneurship, innovation and training in access to energy at the Base of the Pyramid (Bop). > Discover the BipBop mapThe context1.6 billion people, or 300 million households, have no access toelectricity. They earn less than 2 dollars per day:
  • 53. • 500 million live in India; • 100 million live in Indonesia, and a similar number in Bangladesh; • 70 million live in Nigeria; More than 220 million live in Sub- Saharan Africa. These poor families spend more than 15 dollars per month on energy.The BipBop programme: Business, Innovation & People at theBase of the PyramidSchneider Electric has developed a sustainable programme to bringsafe, clean electricity to the people who need it most worldwide.With the strong willingness to involve local communities and localstakeholders in each country, the BipBop programme addressesthree key issues to provide sustainable access to electricity: • the lack of appropriate equipment through the development of an adequate offer; • the lack of financial resources available for innovative energy entrepreneurs through funding; • and the skills and expertise shortage through technical and business training.
  • 54. BipBop objectives by the end of 2011 • 1,000,000 households at the base of the pyramid have access to energy thanks to Schneider Electric solutions. • 10,000 young people at the base of the pyramid are trained in the electricity field. • 500 contractors at the base of the pyramid set up their activities in the electricity sector.
  • 55. • • FebSchneider Electric Working Towards Energy Conservation Schneider Electric unveiled five majortechnological innovations at ELECRAMA 2010 in its power, energyefficiency, ISC (installation systems and control), and industrybusiness. These include Masterpact MVS, Lexium 32, Sympholux,Varplus range of LV Capacitors, and Compact CVS. As a globalspecialist in energy management with operations in more than 100countries, Schneider Electric offers integrated solutions acrossmultiple market segments, including leadership positions in energyand infrastructure, industrial processes, building automation, anddata centres/networks, as well as a broad presence in residentialapplications. The company clocked domestic sales of Rs 20 billionand exports of Rs 20 billion in 2009. Mr Olivier Blum, ManagingDirector, Schneider Electric India, spoke to Milton DSilva, Editor,Industrial Products Finder, during the event. Excerpts:
  • 56. How is the Elecrama experience this year?It is amazing to see such a large number of participants and visitorswith all the right ambience and enthusiasm all around. It is ourprivilege to be associated to IEEMA to contribute to make Elecrama awindow for our industry. For the first time in India, we are presentingSchneider Electric as a global specialist in Energy Managementintegrating the full solutions coming from the acquisitions of ConzervSystems and Meher Capacitors, and several product launches.So, you are now a complete energy management company?If we take the life cycle approach of energy efficiency the squarecomprises four quadrants: Measure, Fix, Automate and Monitor. Ourrecent acquisitions have filled in the gaps in measurement and powerfactor correction with the Conzerv Systems and Meher Capacitorsproducts respectively. In automation, we have strong products andcapabilities, as also for real time monitoring with software and web-based technologies.What is the 72 per cent energy conservation which Schneidermentions in its literature?The figure of 72 per cent refers to the total percentage of energy thatconcerns us directly and hence can be worked up on for conservationefforts, the other 28 per cent being used for transportation and hencebeyond our domain. So all our products and efforts are devoted to theconcept of energy optimisation and by extension, energy
  • 57. conservation. Like the products we launched here are simplified andwill help end-user reduce design time, capex and opex, and mostimportantly reduce wastage by making optimal use of energy.How important is the Indian market?India is part of the select group of 5 most important countries ofSchneider Electric. And, the range of products, solutions and serviceslaunched here suggests our growing thrust on research anddevelopment. Globally, an investment of nearly five per cent out ofthe global turnover is made in R&D, out of which a significant part willbe spent in India. We intend to increase our market share in India byquadrupling our sales turnover by 2013.So we will witness more acquisitions?We will grow organically and inorganically, so acquisitions willhappen. In fact, globally Schneider Electric has made over 100acquisitions in the last six years, the most by any company. I havepersonally been involved in many of these, in China and elsewhere.About a fifth of my time is devoted to look for such opportunities,study them thoroughly so that once we make the decision it is swiftand a perfect fit in our strategy.What is the BiPBoP programme the company is launching inIndia?The BiPBoP - Business, Investment, People at the Bottom of thePyramid - is an endeavour to bring safe and clean electricity to the
  • 58. people who need it the most. It is like a CSR initiative, but not charity,since it is linked to our business. Under this programme, the companywill be involving local communities and stakeholders to address thethree key issues to provide sustainable access to electricity: lack ofappropriate equipment, lack of financial resources and shortage ofskills and expertise. Each of this will be addressed by appropriatesolutions like developing specific products for this segment,reinvesting the profit made in the foundation to in turn providefinancial assistance and providing technical and business training tothe people in the target group.You have worked in China before coming to India two years ago.How different is the Indian experience?Well, no two markets are alike and so it is not appropriate tocompare, but let me say that while China has had tremendous growthin the last ten years and more, so is India growing very rapidly today.The similarity is both are countries with a billion plus population and ahuge market with plenty of challenges and opportunities. Thedifference is that in China the decision making is very fast and so isproject execution, which in India is not the case. On the other hand,India is much more dynamic, and has the talent and capability. Butboth are very challenging assignments.challSchneider Electric lights India through In-DiyaPublished: 17-Feb-2010
  • 59. French company Schneider Electric launches In-Diya, a highly energy-efficient LED based lighting system to provide lighting to people living with no or unreliable electricity, in New Delhi, India.Related ImageSuppliers to this sector • CMD Ltd • Twin Design • Swanky Design • Silverline Office Equipment Ltd • Bene PLC • Barrisol - Normalu SAS • Inside Out Contracts Ltd • iGuzzini illuminazione spa • Flowcrete UK Ltd • Franke UK Ltd • Milliken Contracts
  • 60. • Surface Tiles• Roca Limited• Daedalian Glass Ltd• Ideal Standard International• Decolight• Albion Design & Fabrication Ltd• Johnson Tiles• 3form• Mice Versailles• VOSLED Ltd• Fairfield Displays & Lighting Ltd• Blue Butterfly Flooring• Sven Christiansen Plc• Desforma• Hyperion Tiles• Amarestone• Rufflette• Technogym• The Wandsworth Group• Kimmodesign• Boss Design Limited• Eborcraft Ltd• GEC Anderson Ltd• Junckers Ltd• HB Group• Strata Tiles Ltd• Jim Lawrence Traditional Ironwork Limited
  • 61. • Satelliet Browns• Encompass Furniture• Christy Carpets• Platonic Fireplace Company• Amazing Grates• Focus SB Ltd• Concept Handtufting Ltd• Henry Newbery Limited• Domain• Ted Todd• Essex Lighting• Chelsom Limited• Graffiti4hire Ltd• Oxleys Furniture Ltd• EncapSulite International Ltd• Lee Filters• House Couturier• Stretch Ceilings• Abet Laminati• Dorma Service• Dorma Automatics• Dorma Door Control• DORMA UK Ltd, Glass Division• Dorma Glass• Dorma moveable Walls• Flight Design Projects Ltd
  • 62. The new system aims to illuminate the lives of 500 million Indianshaving no access to electricity, with special focus on rural India. Thismarks a major milestone for Schneider Electric’s global sustainableprogram – BipBop.In-Diya is a specially designed LED based lighting system thatprovides backup ranging from 8 – 15 hours for indoor applications. In-Diya LED based lighting system is available in nine different variants.The basic model with 45 LEDs is available for EUR8.5 ($11.5approx.). It is powered by an external chargeable battery which canbe rented from a battery charging station managed by a localentrepreneur. The high-end variant is a 90 LED Solar Home LightingSystem which is compatible with the electrical grid and is priced atEUR70 ($95 approx.).In addition to using Schneider Electric’s strong network of 400 pluschannel partners, the Group will join hands with various MicroFinance Institutions, NGOs and specially trained entrepreneurs toreach the rural masses. Half of the net profit earned from sales of In-Diya in India will be put back into the Schneider Electric IndiaFoundation to further the cause of BipBop.Schneider Electric India Foundation is presently running 11 trainingcenters in six states viz. Tamil Nadu, Andhra Pradesh, Orissa,Karnataka, Bihar and Delhi. Another 10 training centers will beopened during 2010. Benefits of In-Diya include a 50% less powerthan 11W CFL and 90% less power than 60 Watt incandescent lampfor the same light output; it can be mounted on a wall and can
  • 63. illuminate a room of 12 feet by 12 feet for all normal activities; in itshigh-end version costs less than any CFL based solar home lightingsystem; provides 50,000 hours of lighting.The key drivers contributing to the improvement were the following:- The strong rebound in volume added a positive effect of €192million to profitability.- Productivity and structural adaptation drove cost down by €343million. Support function costs were reduced by €50 million, whichwas the combined effect of continued cost-cutting in mature countriesand reinvestment in some selected new economies in light of thestrong rebound. Volume rebound and excellent control of fixedmanufacturing costs led to significant increase in industrialproductivity in the first half 2010, generating €293 million of savingsfrom purchasing, rebalancing and lean manufacturing. Cumulativecost savings since the launch of the One program in 2009 reached €1 billion, or 62% of the 3-year target.- The first half result also benefited from positive currency impact of€61 million partly attributable to transaction impact related to theappreciation of the Australian dollar, Russianruble, and Brazilian real against the Euro.The benefits of the above items were somewhat offset by thefollowing key impacts:- Mix impact was -€26 million, substantially better than same periodlast year.- Pricing impact was close to neutral at -€19 million, in line withexpectations.
  • 64. - Raw material headwind reduced profit by €35 million, whileproduction labor inflation was contained at €18 million. Supportfunction cost inflation and other costs (including global IT systemcosts) were significant at €77 million, the increase was primarily innew economies following the strong rebound in activity.Lastly, acquisitions net of divestments had a positive €6 millionimpact.A non-recurring charge of €15 million related to the ArevaDistribution acquisition was included in the EBITA beforerestructuring costs of €1,286 million, but was restated in the operatingfigures mentioned here for better comparability.By business, Power posted 2.1 point margin improvement over prioryear, at 19.7% of sales. Profitability of Industry jumped by 11.0 pointsand reached 19.1% of sales, similar to Power. IT continued its marginimprovement, up 1.6 points, at 14.7% of sales. Volume rebound andrestructuring effort lifted CST margin up by 12.9 points, at 12.3% ofsales. However, profitability of Building was still affected by the on-going downturn in construction and was down 1.2 points at 9.5% ofsales.Certain functions reported at the businesses level in 2009 are nowpart of the Group global shared services and were consequentlybooked as corporate costs, in line with the new organization put inplace under the One company program. Therefore, the totalcorporate costs in first half 2010 amounted to €238 million or 2.8% ofsales (excluding the non-recurring charge on Areva Distribution),same as 2009 on comparable basis.
  • 65. References 1. "Annual Results 2009". Schneider Electric. http://www.schneider-electric.com/documents/financial- results/en/local/2009-full-year- results/consolidated_financial_statements_2009.pdf. Retrieved 2010-03-21. 2. "Pelco Company Profile". http://www.pelco.com/company/profile.aspx. Retrieved 2008- 12-03. 3. "Schneider Electric takes over Pelco Security Systems for $ 1,54 bln". Financial Mirror. October 17, 2007. Archived from the original on 2007-12-01. http://web.archive.org/web/20071201001911/http://www.financi almirror.com/more_news.php?id=8595&nt=IT+/+Telecom. Retrieved 2007-11-07.

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