Module #01
Upcoming SlideShare
Loading in...5
×
 

Module #01

on

  • 919 views

 

Statistics

Views

Total Views
919
Views on SlideShare
919
Embed Views
0

Actions

Likes
1
Downloads
20
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • 7
  • 8
  • 17
  • 17
  • 17

Module #01 Module #01 Presentation Transcript

  • 1. Operations and Productivity
  • Outline
    • Operations Management
    • Roles of OM
    • The OM Heritage
    • Goods vs. Services
    • Productivity
    • Productivity Measures
  • Operations Management?
    • Operations Management is the set of activities that creates value in the form of goods/services by transforming inputs into outputs.
    • OM is defined as the design , operation , and improvement of the systems that create & deliver firm’s primary products/services.
  • What is a Transformation Process?
    • A transformation process is defined as a user of resources to transform inputs into some desired outputs
    • Physical - Manufacturing
    • Locational - Transportation
    • Exchange - Retailing
    • Storage - Warehousing
    • Physiological - Health Care
    • Informational - Telecommunications
    Transformation Process (6-ways)
  •  
  •  
  • Roles of OM
    • Design of Goods/Services
    • Managing Quality
    • Process Design
    • Facility Location & Layout
    • Job Design & Measurement
    • Supply Chain Management
    • Inventory Management
    • Sales & Operations Planning
    • Scheduling/Maintenance
    • Project Management
  • The Heritage of OM
    • COST FOCUS
      • Early Concepts (1776-1880)
      • Scientific Management Era (1880-1910)
      • Mass Production Era (1910-1980)
    • QUALITY FOCUS
      • Lean Production Era (1980-1995)
    • CUSTOMIZATION FOCUS
      • Mass Customization Era (1995-till date)
  • Legends of OM
    • Adam Smith (1776)
      • Labor Specialization
    • Eli Whitney (1800)
      • Standardized Parts
  • Legends of OM
    • F.W. Taylor (1881)
      • The Principles of Scientific Management
    • Frank/Lillian Gilbreth
      • Motion Study (Therbligs)
  • Legends of OM
    • Henry Gantt
      • Gantt Chart/Project Activity
    • Agner Erlang
      • Queuing Theory/Traffic Engg.
  • Legends of OM
    • Henry Ford
      • Model-T/Moving Assemble Line
    • F.W. Harris (1913)
      • Economic Order Quantity (EOQ)
  • Legends of OM
    • Walter Shewhart (1924)
      • Statistical Sampling
    • W. Edward Deming (1950)
      • 14-points to Management
  • Goods vs. Services
    • Tangible vs. Intangible
    • Customer Interaction….Low vs. High
    • Homogeneous vs. Heterogeneous
    • Process….Perishable & Time Dependent
    • Evaluation….Package of Features
  • The Goods-Services Continuum
    • “ If you drop it on your foot, it won’t hurt you.” (Good or Service?)
    • “ Services never include goods and goods never include services.” (True or False?)
    • = Outputs
    • Inputs
    Productivity
    • Productivity is the ratio of outputs (goods and services) divided by inputs (resources such as labor and capital).
    • Productivity Variables:
        • Labor, Capital, and Management
  • Total Measure Productivity
    • Total Measure Productivity = Outputs Inputs
    or = Goods and Services Produced All Resources Used
  • Partial Measure Productivity
    • Partial Measures of Productivity
    • = Output or Output or Output or Output
      • Labor Capital Materials Energy
  • Multifactor Measure Productivity
    • Multifactor Measures of Productivity =
    • Output
      • Labor + Capital + Energy
      • or
    • Output
      • Labor + Capital + Materials
  •  
  • Problem
    • An automobile manufacturing company has provided the following data. Compare the labor, raw materials & supplies, and total productivity of 2007 and 2008.
  • Solution
  • What’s Next?
    • Chapter-2
      • Forecasting
      • Importance of Forecasting