Santa Clara University
School of Education, Counseling Psychology and Pastoral Ministries (ECPPM)
Department of Education
Education 387: Organization & Administration of Student Services
3 or 5 units
Winter Quarter 2009
Instructor: Dr. Ed Myers
Office & Contact Information: Home: (406) 755-1082
Cell: (406) 249-2783
Office Hours: Saturdays-1/2 hour before and after class; on-line & by arr.
Course Meeting Dates Saturdays 8:30 A.M. to 3:00 P.M. Bannan 241
January 10, 17, 24, 31 and Feb. 7 and 8
The School of Education, Counseling Psychology and Pastoral Ministries (ECPPM) and
the Department of Education not only reflect the Jesuit traditions at Santa Clara
University, but apply that mission to develop individuals of competence, conscience, and
compassion. We prepare our students to become caring, competent, and professional
leaders who promote the common good as they transform lives, schools, and
communities. From this mission flows the department's emphasis on the core values of
reflective practice, scholarship, diversity, ethical conduct, social justice, and
Department Mission and Goals
The mission of the Department of Education is to prepare professionals who demonstrate
excellence in both the theory and practice of teaching, learning, and leadership with a
commitment to the intellectual, emotional, social and ethical growth of diverse
1. Work competently with all individuals, including those from diverse
backgrounds, differing abilities, and those in greatest need
2. Develop positive habits of mind, identify and apply best practices in the field, and
engage in critical thinking and reflection on practice
3. Process mastery-level knowledge and skills in teaching and learning
4. Become leaders sensitive to the ethical and social consequences of their decisions.
Course Description: This course will provide: an understanding of the
organization and administration of student personnel services in post-secondary
education campuses, including the roles and functions of student personnel
programs and leaders, the skills and competencies necessary in the profession
and the major issues confronting the profession.
This is a 3 unit, required class for the new students in Masters of Arts Program in
Educational Administration with a Higher Education Emphasis. For continuing
students in the Program, this is a 5 unit class.
Additional Texts as Resources
Komives, Susan R., Woodward, Dudley B., and Associates. Student Services: A
Handbook for the Profession. Fourth Edition. San Francisco: Jossey-Bass,
Points of View. Washington, D.C. National Association of Student Personnel
Recommended Text(s) or Readings: Barr, Margaret J. and Associates. The
Handbook of Student Affairs Administration. Second Edition. San Francisco:
Sandeen, Arthur and Barr, Margaret J. Critical Issues for Student Affairs:
Challenges and Opportunities. San Francisco: John Wiley and Sons, 2006.
Course Objectives/Expectations/Learning Outcomes:
After completing this course, higher education students will have explored and
1. The various organizational structures of student services for community colleges
and 4 year institutions (Department of Education Goals 1, 4);
2. The administrative challenges and issues for the various departments and
programs included in student services (Department of Education Goals 1, 2, 4);
3. The roles and responsibilities student services programs have within the
institution and the greater community (Department of Education Goal 1, 2, 4);
4. The roles and functions required by the VP of Student Services and other key
student service personnel within the institution (Department of Education Goal 1,
2, 4); and
5. Key current issues within student services profession Goal 2, 4).
Grading Scale/Criteria/Rubric: Course grades are determined by the following
guidelines: Class participation is 10% of the grade; a student services report on
institutional organizational charts is 20% of the grade; and a final team project is 60% of
the grade (20% on the presentation and 40% on the paper). The final exam is 10% of the
final grade. Only emergency circumstances will be considered for an extension.
Participation in class: 10 %
Student Services report: 20%
Major Project presentation: 20 %
Major Project paper: 40 %
Final Exam: 10 %
Student Services Organizational Report
Students should select a 2 year or 4 year institution and present the student services
organizational charts for that organization. The chart should show both the division and
how the division relates to the entire institution. Each student should provide handouts
of the organizational charts in class during their 5 minute presentation.
Students taking the class for five units will be obligated to present a separate report of
some aspect of student services. These topics will be determined at the second class
meeting and be presented on January 31.
This class deals with the organization and administration of student services. All of the
work of the class should come together in your final project.
You and one other person will comprise a team that researches and analyzes a department
or major program area in student services. The program can be from a two year or four
year college or university, public or private or other postsecondary institution, but not
somewhere that you are now or have been employed.
The research and analysis should cover the following:
-- mission and philosophy of student affairs, the college, and the specific
-- relationship to other segments of the college and other divisions, e.g.
-- policy issues the department must determine regularly,
-- organizational and management issues the department must address,
-- competencies and skills required of director/coordinator and
other departmental staff,
-- staff development needs,
-- technology issues facing the department,
-- significant constituencies that must be dealt with and how, and
-- other key issues or topics.
The project will be presented in class using powerpoint. Please provide each student a
handout of the powerpoint in class when you make your presentation or electronically the
night before. You will be limited to 15 minutes and may use any resources you would
like to. Your paper should be distributed electronically to all students on February 8th.
The paper should be a minimum of 15 pages not including appendices or enclosures
Please use APA as the standard style manual for reports and papers. The syllabus is in
APA style with slight variation, such as author’s names in brackets so that you might
know the first name of the authors.
January 10 8:30 AM to 3 PM
Getting to Know Each Other
Administrative Environment Chapters 1-6
Critical Issues for Student Affairs Chapter 1
January 17 8:30 AM to 3 PM
Organization & Management Issues Chapters 7-12
Critical Issues for Student Affairs Chapter 2
Organizational Charts reports
January 24 8:30 AM to 3 PM
Essential Skills & Competencies Chapters 13-24
Critical Issues for Student Affairs Chapter 3, 4, 5
Organizational Charts reports
January 31 8:30 AM to 3 PM
Acquiring & Devel. Admin. Skills Chapters 25-28
Critical Issues for Student Affairs Chapter 6
February 7 8:30 AM to 3 PM
Administrative Challenges of Future Chapters 29-33
Critical Issues for Student Affairs Chapter 6, 7, 8
February 8 8:30 AM to Noon
Major Project Presentations
Departmental and University Policies
Attendance: Students are required to attend all classes; however, penalties for absences
are left to the discretion of the instructor. Students are held accountable for all
assignments in each course, whether or not the assignment was announced during their
absence. Students must be present for 80% or 8 sessions of a course to be eligible to
receive a grade. Instructors who teach and face a holiday should meet during finals week
to make up for the holiday taken or lengthen each class period to equal a total of 30 hours
for the quarter.
Disability Accommodations: Students needing accommodation for a disability should
contact Disabilities Resources at 408-554-4109 (voice) or 408-554-5445 (TDD) (ECPPM
Graduate Bulletin, 2008-2009).
Academic Integrity: The University is committed to academic excellence and integrity.
Students are expected to do their own work and to cite any sources they use. A student
who is guilty of dishonest acts in an examination, paper, or other required work for a
course, or who assists others in such acts, will receive a grade of F for the course. In
addition, a student guilty of dishonest acts will be immediately dismissed from the
University. Students that violate copyright laws, including those covering the copying of
software programs, or who knowingly alter official academic records from this or any
other institution, are subject to disciplinary action (ECPPM Graduate Bulletin, 2008-