facebook<br />Social Media <br />& Online Social Networking<br />
<ul><li>word-of-mouth communication plays a big part in sales
Internet & Web 2.0
With today’s tech, people can communicate anywhere, anytime </li></ul>For some, this is the only way to communicate<br />s...
<ul><li>People’s thoughts & opinions have been empowered through public exposure
Positive feedback is great
Negative feedback can be catastrophic
“Many companies are being victimized by social media rather than capitalizing on it because they’re too slow & ill equippe...
<ul><li>According to Global Web Index’s Annual Report,  51,000 said….</li></ul>social media<br />
<ul><li>Great way to interact with customers
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  1. 1. facebook<br />Social Media <br />& Online Social Networking<br />
  2. 2. <ul><li>word-of-mouth communication plays a big part in sales
  3. 3. Internet & Web 2.0
  4. 4. With today’s tech, people can communicate anywhere, anytime </li></ul>For some, this is the only way to communicate<br />social media<br />
  5. 5. <ul><li>People’s thoughts & opinions have been empowered through public exposure
  6. 6. Positive feedback is great
  7. 7. Negative feedback can be catastrophic
  8. 8. “Many companies are being victimized by social media rather than capitalizing on it because they’re too slow & ill equipped to react to negative comments that can damage their brands.” </li></ul>social media<br />
  9. 9. <ul><li>According to Global Web Index’s Annual Report, 51,000 said….</li></ul>social media<br />
  10. 10. <ul><li>Great way to interact with customers
  11. 11. Why Facebook is a great way to participate in social media
  12. 12. They’re the leader in online social networking
  13. 13. They’re content is diverse and are involved in many facets of social media</li></ul>YouTube<br />Yelp.com<br />Digg<br /><ul><li>They also provide a haven for business-customer interactions</li></ul>social networking<br />
  14. 14. <ul><li>500,000,000 active users
  15. 15. Facebook’s reach is more than doubled, when compared to the competition
  16. 16. Facebook has a global reach</li></ul>facebook<br />
  17. 17. <ul><li>Content is diverse
  18. 18. Incorporates other social media in one place
  19. 19. Mobile applications as well
  20. 20. Not limited to one form of social media</li></ul>facebook<br />
  21. 21. <ul><li>Provide an easy solution for businesses to interact with customers
  22. 22. Create fan pages
  23. 23. Diverse
  24. 24. Interactions
  25. 25. Side advertisements
  26. 26. Tools:
  27. 27. Tutorials
  28. 28. Reports
  29. 29. stats </li></ul>facebook<br />
  30. 30. facebook<br />
  31. 31. <ul><li>The modern cyber world has gone “social”
  32. 32. Customer interaction is crucial
  33. 33. Negative comments & feedback can be catastrophic
  34. 34. We must make an investment in social media and facebook is an easy way in</li></ul>facebook<br />
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