De beste service doe Vincent@Everts.netkrijg je zonder mensen! +31647180864                                      @vincente...
De beste service doe Vincent@Everts.netkrijg je zonder mensen! +31647180864                                      @vincente...
• Einstein?Thursday, September 29, 2011
• Einstein?Thursday, September 29, 2011
• Einstein?Thursday, September 29, 2011
• Einstein?Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Wat is belangrijk?                 ‣authenticiteit                 ‣transparantie                 ‣eerlijkheid            ...
Het einde van...                De consument wegzetten                als onkundig en teveel geld                verdienen...
Het einde van...                 ...oude business modellenThursday, September 29, 2011
Het einde van...                               ...de grote herenThursday, September 29, 2011
Het einde van...                               ...massa reclameThursday, September 29, 2011
De consument is...                 ‣Slimmer                 ‣Mondiger                 ‣Beter geinformeerdThursday, Septemb...
De nieuwe consument...Thursday, September 29, 2011
De nieuwe directeur...Thursday, September 29, 2011
En wat gebruiken ze...?Thursday, September 29, 2011
En wat gebruiken ze...?Thursday, September 29, 2011
En wat gebruiken ze...?Thursday, September 29, 2011
Vincent Everts?Thursday, September 29, 2011
Vincent Everts?Thursday, September 29, 2011
Innovation acceleration                               Innovation study trips:                               2008: China   ...
Innovation acceleration                               Innovation study trips:                               2008: China   ...
Tudou.com earlier then                               YouTubeThursday, September 29, 2011
Tudou.com earlier then                               YouTubeThursday, September 29, 2011
Social Media                                  2.0Thursday, September 29, 2011
• Mijn ToolsThursday, September 29, 2011
VideobloggerThursday, September 29, 2011
Videoblogger                               Talk to Me!Thursday, September 29, 2011
• kassaThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Make your                               own company                                TV ChannelThursday, September 29, 2011
Make your                               own company                                TV ChannelThursday, September 29, 2011
www.yubby.comThursday, September 29, 2011
www.yubby.comThursday, September 29, 2011
Automatisch zoeken                               op 30 video netwerkenThursday, September 29, 2011
www.yubby.comThursday, September 29, 2011
Eerste week:                       2.000 ingezonden video’s                        300.000 unieke kijkers                 ...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Volg Vincent Everts live                                      in zijn elektrische Leaf                 - Live auto lifesta...
Volg Vincent Everts live                               in zijn elektrische LeafThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
What are we going to talk about?Thursday, September 29, 2011
What are we going to talk about?                    Web 1.0 Viral Marketing (PP)             time consumption             ...
Thursday, September 29, 2011
The Web                                       Social Media    1995/1996                  {   early adaptors               ...
Web                               1.0Thursday, September 29, 2011
Web                               1.0Thursday, September 29, 2011
7Thursday, September 29, 2011
7Thursday, September 29, 2011
7Thursday, September 29, 2011
7Thursday, September 29, 2011
7Thursday, September 29, 2011
How do we spend our time?                                          4%                                     6%              ...
How do we spend our time?               TV:             39% 178 min.               4%                                     ...
Hoe groot is het internet?Thursday, September 29, 2011
107 biljoen                               E-mails verzonden in 2010Thursday, September 29, 2011
295 miljard                               E-mails verzonden per dagThursday, September 29, 2011
89.1% SPAMThursday, September 29, 2011
255 miljoen                               websitesThursday, September 29, 2011
1.9 miljard                               internetgebruikersThursday, September 29, 2011
internetgebruikers in Nederland14.9 miljoenThursday, September 29, 2011
Aantal blogs152 miljoenThursday, September 29, 2011
25 miljard 2010                Tweets inThursday, September 29, 2011
100 miljoen         nieuwe Twitter accounts in 2010Thursday, September 29, 2011
2 miljoen                               Nederlandse TwitteraarsThursday, September 29, 2011
10.8 miljoen            Hyves ledenThursday, September 29, 2011
91%                               jongeren                               actief op                               social me...
30 miljard                               content items maandelijks                                   gedeeld op FacebookTh...
3 miljard                bekeken video’s op YouTube                          dagelijksThursday, September 29, 2011
48 uur                           video’s geupload op YouTube                  per minuutThursday, September 29, 2011
70%                               interneters                               kijken                               online vi...
Thursday, September 29, 2011
Time & advertisement                                   TV 3 hours/day/user                                   Advertisement...
Thursday, September 29, 2011
Thursday, September 29, 2011
Comscore: CPA/CPC                           You are not rewarded for what you doThursday, September 29, 2011
Comscore: CPA/CPC                           You are not rewarded for what you do                    85% never clicks on an...
• $32 billion sales                               • 1 Billion searches/day                               • Money from Adwo...
Google adwords          •Easy to set-up          •Easy to budget          •Price per keyword    Also on    YouTubeThursday...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Why callThursday, September 29, 2011                               via computer?
It’s                               personal!Thursday, September 29, 2011
It’s                               personal!Thursday, September 29, 2011
It’s                               personal!Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
§Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Future of TV?Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Opkomst                       internet connected TV                                           bron: GfKThursday, September...
Opkomst                       internet connected TV                               2010: 425.000                           ...
Opkomst                       internet connected TV                               2010: 425.000                           ...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
IMPACT ON BUSINESS                                                    12Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
DELL CaseThursday, September 29, 2011
DELL CaseThursday, September 29, 2011
Dell notebooksThursday, September 29, 2011
Dell notebooksThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
17Thursday, September 29, 2011
17Thursday, September 29, 2011
17Thursday, September 29, 2011
17Thursday, September 29, 2011
Thursday, September 29, 2011
tekstThursday, September 29, 2011
tekstThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
E-commerce worldwide                               2010: !500B                          +15%          Web influenced: !3000...
Online bestedingen                               2009: 7,3 miljard euro                      2010: 9 miljard euro         ...
Social tools   ProductinformatieThursday, September 29, 2011
Social tools   ProductinformatieThursday, September 29, 2011
Thursday, September 29, 2011
Product info         what else do people buy                                what do they recommend?                       ...
111Thursday, September 29, 2011
Tablet market in 2014                               112Thursday, September 29, 2011
113Thursday, September 29, 2011
114Thursday, September 29, 2011
Thursday, September 29, 2011
kindleThursday, September 29, 2011
kindle       Buy books wirelessly                                   Download everything                                   ...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
120Thursday, September 29, 2011
Thursday, September 29, 2011
Daar moeten we                               iets mee...Thursday, September 29, 2011
Thursday, September 29, 2011
• Status update website                    • Steeds groter bereik in Nederland                    • Volwassen doelgroep   ...
Thursday, September 29, 2011
Twitter cijfers                 ‣ 2 miljoen actieve Twitteraars                 ‣ 1.45% met meer dan 1000 volgers         ...
Hoeveel per weekThursday, September 29, 2011
Locatie?Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
twitteren & luisteren: tweetdeck.comThursday, September 29, 2011
Hootsuite.com Twitter en Facebook samen beherenThursday, September 29, 2011
Hootsuite.com Twitter en Facebook samen beherenThursday, September 29, 2011
Topify.com weet wie je volgtThursday, September 29, 2011
Topify.com weet wie je volgtThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
#fail                         Klagende Twitteraars   T-mobile webcareThursday, September 29, 2011
#fail12:00   13:00   14:00   15:00   16:00   17:00   18:00   19:00   20:00   21:00   22:00   23:00   0:00   1:00   2:00   ...
#fail12:00   13:00   14:00   15:00   16:00   17:00   18:00   19:00   20:00   21:00   22:00   23:00   0:00   1:00   2:00   ...
#fail12:00   13:00   14:00   15:00   16:00   17:00   18:00   19:00   20:00   21:00   22:00   23:00   0:00   1:00   2:00   ...
#fail                                                            1156                                                     ...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
•sThursday, September 29, 2011
•sThursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
• Profielen website                    • Grootste social netwerk in NL                    • Brede doelgroep                ...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Targeting       • who live in the Netherlands       • who live within 25 miles of Rotterdam       • between the ages of 25...
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Internet is pain!Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Thursday, September 29, 2011
Social              Media              StrategieThursday, September 29, 2011
1. Rustig aan                   Voorkom social media burn-outThursday, September 29, 2011
2. Wat is je doel?                   Zorg dat je een doel hebt vastgesteld en                   hoe je dit kan bereiken. B...
3. Vind je publiek                   Er zijn drie dingen die je moet weten...Thursday, September 29, 2011
Vind je publiek                               Wie zijn ze?                               weet waar ze zich                ...
Vind je publiek                                Wat vinden                               ze interessant                    ...
Vind je publiek                               Wat weten ze?                               Zoek uit wat ze weten           ...
Vind je publiekThursday, September 29, 2011
Vind je publiek                                            Wie                                          zijn ze?          ...
5. Social Media driehoek                  Bepaal welke social media netwerken je                  wil gaan inzetten.Thursd...
Social Media driehoek                               Klanten werven                                  WebsiteThursday, Septe...
Social Media driehoek                               Klantenbinding                                  WeblogThursday, Septem...
Social Media driehoek                               Solicitanten zoeken                                    WebsiteThursday...
5. Kies je tools                   Vind de social media tools die voor je                   beschikbaar zijn, test wat voo...
6. Evalueer                   Evalueer de strategie, doelen en tools                   altijd en vier de successen.Thursda...
Stop met zendenThursday, September 29, 2011
Start met deelnemen!Thursday, September 29, 2011
Social Media                                  2.0Thursday, September 29, 2011
Vincent Everts                                      www.vincente.nl                                      www.yubby.com    ...
Upcoming SlideShare
Loading in...5
×

Teletrain liever geen mensen om service te geven

1,539

Published on

Bij de klantendag van Teletrain een lans gebroken om service zonder mensen te leveren. Daarbij is de telefoon passee en gaat het vooral over de andere manieren waarop de consument communiceert

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,539
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
22
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Teletrain liever geen mensen om service te geven

  1. 1. De beste service doe Vincent@Everts.netkrijg je zonder mensen! +31647180864 @vincente Slideshare.net/vincenteThursday, September 29, 2011
  2. 2. De beste service doe Vincent@Everts.netkrijg je zonder mensen! +31647180864 @vincente Slideshare.net/vincenteThursday, September 29, 2011
  3. 3. • Einstein?Thursday, September 29, 2011
  4. 4. • Einstein?Thursday, September 29, 2011
  5. 5. • Einstein?Thursday, September 29, 2011
  6. 6. • Einstein?Thursday, September 29, 2011
  7. 7. Thursday, September 29, 2011
  8. 8. Thursday, September 29, 2011
  9. 9. Thursday, September 29, 2011
  10. 10. Thursday, September 29, 2011
  11. 11. Wat is belangrijk? ‣authenticiteit ‣transparantie ‣eerlijkheid ‣delen ‣interactieThursday, September 29, 2011
  12. 12. Het einde van... De consument wegzetten als onkundig en teveel geld verdienen met een oneerlijk verhaalThursday, September 29, 2011
  13. 13. Het einde van... ...oude business modellenThursday, September 29, 2011
  14. 14. Het einde van... ...de grote herenThursday, September 29, 2011
  15. 15. Het einde van... ...massa reclameThursday, September 29, 2011
  16. 16. De consument is... ‣Slimmer ‣Mondiger ‣Beter geinformeerdThursday, September 29, 2011
  17. 17. De nieuwe consument...Thursday, September 29, 2011
  18. 18. De nieuwe directeur...Thursday, September 29, 2011
  19. 19. En wat gebruiken ze...?Thursday, September 29, 2011
  20. 20. En wat gebruiken ze...?Thursday, September 29, 2011
  21. 21. En wat gebruiken ze...?Thursday, September 29, 2011
  22. 22. Vincent Everts?Thursday, September 29, 2011
  23. 23. Vincent Everts?Thursday, September 29, 2011
  24. 24. Innovation acceleration Innovation study trips: 2008: China 2009: Russia 2010: BrazilThursday, September 29, 2011
  25. 25. Innovation acceleration Innovation study trips: 2008: China 2009: Russia 2010: BrazilThursday, September 29, 2011
  26. 26. Tudou.com earlier then YouTubeThursday, September 29, 2011
  27. 27. Tudou.com earlier then YouTubeThursday, September 29, 2011
  28. 28. Social Media 2.0Thursday, September 29, 2011
  29. 29. • Mijn ToolsThursday, September 29, 2011
  30. 30. VideobloggerThursday, September 29, 2011
  31. 31. Videoblogger Talk to Me!Thursday, September 29, 2011
  32. 32. • kassaThursday, September 29, 2011
  33. 33. Thursday, September 29, 2011
  34. 34. Thursday, September 29, 2011
  35. 35. Thursday, September 29, 2011
  36. 36. Thursday, September 29, 2011
  37. 37. Thursday, September 29, 2011
  38. 38. Thursday, September 29, 2011
  39. 39. Thursday, September 29, 2011
  40. 40. Thursday, September 29, 2011
  41. 41. Thursday, September 29, 2011
  42. 42. Thursday, September 29, 2011
  43. 43. Make your own company TV ChannelThursday, September 29, 2011
  44. 44. Make your own company TV ChannelThursday, September 29, 2011
  45. 45. www.yubby.comThursday, September 29, 2011
  46. 46. www.yubby.comThursday, September 29, 2011
  47. 47. Automatisch zoeken op 30 video netwerkenThursday, September 29, 2011
  48. 48. www.yubby.comThursday, September 29, 2011
  49. 49. Eerste week: 2.000 ingezonden video’s 300.000 unieke kijkers www.yubby.comThursday, September 29, 2011
  50. 50. Thursday, September 29, 2011
  51. 51. Thursday, September 29, 2011
  52. 52. Thursday, September 29, 2011
  53. 53. Thursday, September 29, 2011
  54. 54. Thursday, September 29, 2011
  55. 55. Volg Vincent Everts live in zijn elektrische Leaf - Live auto lifestats - Live streaming video - Live Google maps - Twitter met bestuurder - Twitter met de auto - InterviewsThursday, September 29, 2011
  56. 56. Volg Vincent Everts live in zijn elektrische LeafThursday, September 29, 2011
  57. 57. Thursday, September 29, 2011
  58. 58. Thursday, September 29, 2011
  59. 59. Thursday, September 29, 2011
  60. 60. Thursday, September 29, 2011
  61. 61. What are we going to talk about?Thursday, September 29, 2011
  62. 62. What are we going to talk about? Web 1.0 Viral Marketing (PP) time consumption travel RSS Explained Web 2.0 Kindle explained Marketing 2.0 Google Adwords Tudou Google Docs Online video elections 2.0 Twitter Amazon Yubby Co-Creation Multitasking Google Streetview Online collaboration Social tools Dell Sucks Support 2.0 Viral Marketing Kryptonite Lock Enterprise 2.0 VMS Zoomz HD ebay news resume VMS Google trendsThursday, September 29, 2011
  63. 63. Thursday, September 29, 2011
  64. 64. The Web Social Media 1995/1996 { early adaptors early mass } 2008/2009 1997 Later adaptors 2010 1998 later mass 2011 2000 the rest 2012Thursday, September 29, 2011
  65. 65. Web 1.0Thursday, September 29, 2011
  66. 66. Web 1.0Thursday, September 29, 2011
  67. 67. 7Thursday, September 29, 2011
  68. 68. 7Thursday, September 29, 2011
  69. 69. 7Thursday, September 29, 2011
  70. 70. 7Thursday, September 29, 2011
  71. 71. 7Thursday, September 29, 2011
  72. 72. How do we spend our time? 4% 6% 39% 19% 33%Thursday, September 29, 2011
  73. 73. How do we spend our time? TV: 39% 178 min. 4% 6% Radio: 33% 151 min. 39% 19% Internet: 19% 86 min. Newspaper: 6% 20 min 33% Magazines: 4% 18 min TV Radio Internet Newspapers MagazinesThursday, September 29, 2011
  74. 74. Hoe groot is het internet?Thursday, September 29, 2011
  75. 75. 107 biljoen E-mails verzonden in 2010Thursday, September 29, 2011
  76. 76. 295 miljard E-mails verzonden per dagThursday, September 29, 2011
  77. 77. 89.1% SPAMThursday, September 29, 2011
  78. 78. 255 miljoen websitesThursday, September 29, 2011
  79. 79. 1.9 miljard internetgebruikersThursday, September 29, 2011
  80. 80. internetgebruikers in Nederland14.9 miljoenThursday, September 29, 2011
  81. 81. Aantal blogs152 miljoenThursday, September 29, 2011
  82. 82. 25 miljard 2010 Tweets inThursday, September 29, 2011
  83. 83. 100 miljoen nieuwe Twitter accounts in 2010Thursday, September 29, 2011
  84. 84. 2 miljoen Nederlandse TwitteraarsThursday, September 29, 2011
  85. 85. 10.8 miljoen Hyves ledenThursday, September 29, 2011
  86. 86. 91% jongeren actief op social mediaThursday, September 29, 2011
  87. 87. 30 miljard content items maandelijks gedeeld op FacebookThursday, September 29, 2011
  88. 88. 3 miljard bekeken video’s op YouTube dagelijksThursday, September 29, 2011
  89. 89. 48 uur video’s geupload op YouTube per minuutThursday, September 29, 2011
  90. 90. 70% interneters kijken online videoThursday, September 29, 2011
  91. 91. Thursday, September 29, 2011
  92. 92. Time & advertisement TV 3 hours/day/user Advertisement !200M public + !600 commercial advertisment/hour TV watching ! 0,06 Time online: 1,5 h pp/day Online adds !500M/yr Adds ! 0,07 pp/h NewsPapers 20 min/day !750M adv revenue Adds ! 2,00 pp/h Magazines18 m/day Advertisement !700 Reclame inkomsten: ! 2,50 pp/phThursday, September 29, 2011
  93. 93. Thursday, September 29, 2011
  94. 94. Thursday, September 29, 2011
  95. 95. Comscore: CPA/CPC You are not rewarded for what you doThursday, September 29, 2011
  96. 96. Comscore: CPA/CPC You are not rewarded for what you do 85% never clicks on anything during the month 3% does 80% of the clicks 80% increase in visiting websites within 2 month 100% increase in search 17% increase in offline sales 27% increase in online salesThursday, September 29, 2011
  97. 97. • $32 billion sales • 1 Billion searches/day • Money from Adwords • Almost nothing from Youtube, Google earth/ map, gmail, apps etcThursday, September 29, 2011
  98. 98. Google adwords •Easy to set-up •Easy to budget •Price per keyword Also on YouTubeThursday, September 29, 2011
  99. 99. Thursday, September 29, 2011
  100. 100. Thursday, September 29, 2011
  101. 101. Thursday, September 29, 2011
  102. 102. Thursday, September 29, 2011
  103. 103. Thursday, September 29, 2011
  104. 104. Thursday, September 29, 2011
  105. 105. Thursday, September 29, 2011
  106. 106. Thursday, September 29, 2011
  107. 107. Thursday, September 29, 2011
  108. 108. Thursday, September 29, 2011
  109. 109. Thursday, September 29, 2011
  110. 110. Thursday, September 29, 2011
  111. 111. Thursday, September 29, 2011
  112. 112. Thursday, September 29, 2011
  113. 113. Why callThursday, September 29, 2011 via computer?
  114. 114. It’s personal!Thursday, September 29, 2011
  115. 115. It’s personal!Thursday, September 29, 2011
  116. 116. It’s personal!Thursday, September 29, 2011
  117. 117. Thursday, September 29, 2011
  118. 118. Thursday, September 29, 2011
  119. 119. Thursday, September 29, 2011
  120. 120. Thursday, September 29, 2011
  121. 121. Thursday, September 29, 2011
  122. 122. Thursday, September 29, 2011
  123. 123. Thursday, September 29, 2011
  124. 124. Thursday, September 29, 2011
  125. 125. Thursday, September 29, 2011
  126. 126. Thursday, September 29, 2011
  127. 127. Thursday, September 29, 2011
  128. 128. Thursday, September 29, 2011
  129. 129. Thursday, September 29, 2011
  130. 130. Thursday, September 29, 2011
  131. 131. Thursday, September 29, 2011
  132. 132. Thursday, September 29, 2011
  133. 133. §Thursday, September 29, 2011
  134. 134. Thursday, September 29, 2011
  135. 135. Thursday, September 29, 2011
  136. 136. Thursday, September 29, 2011
  137. 137. Thursday, September 29, 2011
  138. 138. Thursday, September 29, 2011
  139. 139. Thursday, September 29, 2011
  140. 140. Thursday, September 29, 2011
  141. 141. Future of TV?Thursday, September 29, 2011
  142. 142. Thursday, September 29, 2011
  143. 143. Thursday, September 29, 2011
  144. 144. Opkomst internet connected TV bron: GfKThursday, September 29, 2011
  145. 145. Opkomst internet connected TV 2010: 425.000 bron: GfKThursday, September 29, 2011
  146. 146. Opkomst internet connected TV 2010: 425.000 2011: 820.000 2013: 60% bron: GfKThursday, September 29, 2011
  147. 147. Thursday, September 29, 2011
  148. 148. Thursday, September 29, 2011
  149. 149. Thursday, September 29, 2011
  150. 150. IMPACT ON BUSINESS 12Thursday, September 29, 2011
  151. 151. Thursday, September 29, 2011
  152. 152. Thursday, September 29, 2011
  153. 153. Thursday, September 29, 2011
  154. 154. Thursday, September 29, 2011
  155. 155. Thursday, September 29, 2011
  156. 156. Thursday, September 29, 2011
  157. 157. Thursday, September 29, 2011
  158. 158. Thursday, September 29, 2011
  159. 159. Thursday, September 29, 2011
  160. 160. DELL CaseThursday, September 29, 2011
  161. 161. DELL CaseThursday, September 29, 2011
  162. 162. Dell notebooksThursday, September 29, 2011
  163. 163. Dell notebooksThursday, September 29, 2011
  164. 164. Thursday, September 29, 2011
  165. 165. Thursday, September 29, 2011
  166. 166. Thursday, September 29, 2011
  167. 167. Thursday, September 29, 2011
  168. 168. Thursday, September 29, 2011
  169. 169. Thursday, September 29, 2011
  170. 170. 17Thursday, September 29, 2011
  171. 171. 17Thursday, September 29, 2011
  172. 172. 17Thursday, September 29, 2011
  173. 173. 17Thursday, September 29, 2011
  174. 174. Thursday, September 29, 2011
  175. 175. tekstThursday, September 29, 2011
  176. 176. tekstThursday, September 29, 2011
  177. 177. Thursday, September 29, 2011
  178. 178. Thursday, September 29, 2011
  179. 179. Thursday, September 29, 2011
  180. 180. Thursday, September 29, 2011
  181. 181. Thursday, September 29, 2011
  182. 182. Thursday, September 29, 2011
  183. 183. Thursday, September 29, 2011
  184. 184. Thursday, September 29, 2011
  185. 185. Thursday, September 29, 2011
  186. 186. Thursday, September 29, 2011
  187. 187. Thursday, September 29, 2011
  188. 188. Thursday, September 29, 2011
  189. 189. E-commerce worldwide 2010: !500B +15% Web influenced: !3000B bron: forresterThursday, September 29, 2011
  190. 190. Online bestedingen 2009: 7,3 miljard euro 2010: 9 miljard euro Web-influenced 48 miljardThursday, September 29, 2011 bron: thuiswinkel.org
  191. 191. Social tools ProductinformatieThursday, September 29, 2011
  192. 192. Social tools ProductinformatieThursday, September 29, 2011
  193. 193. Thursday, September 29, 2011
  194. 194. Product info what else do people buy what do they recommend? Description of customers Social tools 90% social tools What do they buy in the end? what else? Tags of clients review of the reviews reviews of the customersThursday, September 29, 2011
  195. 195. 111Thursday, September 29, 2011
  196. 196. Tablet market in 2014 112Thursday, September 29, 2011
  197. 197. 113Thursday, September 29, 2011
  198. 198. 114Thursday, September 29, 2011
  199. 199. Thursday, September 29, 2011
  200. 200. kindleThursday, September 29, 2011
  201. 201. kindle Buy books wirelessly Download everything wirelessly E-ink technologie reads the best 240.000 titels 30 hours battery & fantastic userinterfaceThursday, September 29, 2011
  202. 202. Thursday, September 29, 2011
  203. 203. Thursday, September 29, 2011
  204. 204. Thursday, September 29, 2011
  205. 205. 120Thursday, September 29, 2011
  206. 206. Thursday, September 29, 2011
  207. 207. Daar moeten we iets mee...Thursday, September 29, 2011
  208. 208. Thursday, September 29, 2011
  209. 209. • Status update website • Steeds groter bereik in Nederland • Volwassen doelgroep • Tools bieden kansen • Push mogelijkThursday, September 29, 2011
  210. 210. Thursday, September 29, 2011
  211. 211. Twitter cijfers ‣ 2 miljoen actieve Twitteraars ‣ 1.45% met meer dan 1000 volgers ‣ 62% tussen de 10 en 100 volgers ‣ 57% is man ‣ Gemiddeld 27 jaar oud bron: Twirus.nlThursday, September 29, 2011
  212. 212. Hoeveel per weekThursday, September 29, 2011
  213. 213. Locatie?Thursday, September 29, 2011
  214. 214. Thursday, September 29, 2011
  215. 215. Thursday, September 29, 2011
  216. 216. Thursday, September 29, 2011
  217. 217. Thursday, September 29, 2011
  218. 218. Thursday, September 29, 2011
  219. 219. Thursday, September 29, 2011
  220. 220. Thursday, September 29, 2011
  221. 221. Thursday, September 29, 2011
  222. 222. Thursday, September 29, 2011
  223. 223. Thursday, September 29, 2011
  224. 224. Thursday, September 29, 2011
  225. 225. Thursday, September 29, 2011
  226. 226. Thursday, September 29, 2011
  227. 227. Thursday, September 29, 2011
  228. 228. Thursday, September 29, 2011
  229. 229. twitteren & luisteren: tweetdeck.comThursday, September 29, 2011
  230. 230. Hootsuite.com Twitter en Facebook samen beherenThursday, September 29, 2011
  231. 231. Hootsuite.com Twitter en Facebook samen beherenThursday, September 29, 2011
  232. 232. Topify.com weet wie je volgtThursday, September 29, 2011
  233. 233. Topify.com weet wie je volgtThursday, September 29, 2011
  234. 234. Thursday, September 29, 2011
  235. 235. Thursday, September 29, 2011
  236. 236. Thursday, September 29, 2011
  237. 237. Thursday, September 29, 2011
  238. 238. #fail Klagende Twitteraars T-mobile webcareThursday, September 29, 2011
  239. 239. #fail12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 Klagende Twitteraars T-mobile webcareThursday, September 29, 2011
  240. 240. #fail12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 Klagende Twitteraars T-mobile webcareThursday, September 29, 2011
  241. 241. #fail12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 Klagende Twitteraars T-mobile webcareThursday, September 29, 2011
  242. 242. #fail 1156 Tweets van het webcare team in 2 dagen 107 minuten na de eerste melding via Twitter gaf T-mobile de storing toe 15 klagende tweets per minuut op het hoogtepunt 4683 klagende Twitteraars in 2 dagen 55 aantal tweets waarin T- mobile zegt dat er geen compensatie wordt gegeven12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 Klagende Twitteraars T-mobile webcareThursday, September 29, 2011
  243. 243. Thursday, September 29, 2011
  244. 244. Thursday, September 29, 2011
  245. 245. Thursday, September 29, 2011
  246. 246. Thursday, September 29, 2011
  247. 247. Thursday, September 29, 2011
  248. 248. Thursday, September 29, 2011
  249. 249. Thursday, September 29, 2011
  250. 250. Thursday, September 29, 2011
  251. 251. Thursday, September 29, 2011
  252. 252. Thursday, September 29, 2011
  253. 253. Thursday, September 29, 2011
  254. 254. Thursday, September 29, 2011
  255. 255. Thursday, September 29, 2011
  256. 256. Thursday, September 29, 2011
  257. 257. Thursday, September 29, 2011
  258. 258. •sThursday, September 29, 2011
  259. 259. •sThursday, September 29, 2011
  260. 260. Thursday, September 29, 2011
  261. 261. Thursday, September 29, 2011
  262. 262. • Profielen website • Grootste social netwerk in NL • Brede doelgroep • Pull mechanisme • Adverteren mogelijk en is (nu nog) goedkoopThursday, September 29, 2011
  263. 263. Thursday, September 29, 2011
  264. 264. Thursday, September 29, 2011
  265. 265. Thursday, September 29, 2011
  266. 266. Thursday, September 29, 2011
  267. 267. Thursday, September 29, 2011
  268. 268. Thursday, September 29, 2011
  269. 269. Thursday, September 29, 2011
  270. 270. Thursday, September 29, 2011
  271. 271. Thursday, September 29, 2011
  272. 272. Thursday, September 29, 2011
  273. 273. Thursday, September 29, 2011
  274. 274. Thursday, September 29, 2011
  275. 275. Thursday, September 29, 2011
  276. 276. Thursday, September 29, 2011
  277. 277. Thursday, September 29, 2011
  278. 278. Thursday, September 29, 2011
  279. 279. Thursday, September 29, 2011
  280. 280. Thursday, September 29, 2011
  281. 281. Thursday, September 29, 2011
  282. 282. Thursday, September 29, 2011
  283. 283. Targeting • who live in the Netherlands • who live within 25 miles of Rotterdam • between the ages of 25 and 64 inclusive • who like facebook, twitter, social media, etc. • who speak DutchThursday, September 29, 2011
  284. 284. Thursday, September 29, 2011
  285. 285. Thursday, September 29, 2011
  286. 286. Thursday, September 29, 2011
  287. 287. Thursday, September 29, 2011
  288. 288. Thursday, September 29, 2011
  289. 289. Thursday, September 29, 2011
  290. 290. Internet is pain!Thursday, September 29, 2011
  291. 291. Thursday, September 29, 2011
  292. 292. Thursday, September 29, 2011
  293. 293. Thursday, September 29, 2011
  294. 294. Thursday, September 29, 2011
  295. 295. Social Media StrategieThursday, September 29, 2011
  296. 296. 1. Rustig aan Voorkom social media burn-outThursday, September 29, 2011
  297. 297. 2. Wat is je doel? Zorg dat je een doel hebt vastgesteld en hoe je dit kan bereiken. Bijvoorbeeld interactie met klanten, het vinden van prospects of klantenservice.Thursday, September 29, 2011
  298. 298. 3. Vind je publiek Er zijn drie dingen die je moet weten...Thursday, September 29, 2011
  299. 299. Vind je publiek Wie zijn ze? weet waar ze zich online bevindenThursday, September 29, 2011
  300. 300. Vind je publiek Wat vinden ze interessant zoek naar gedeelde interesses, problemen en waardesThursday, September 29, 2011
  301. 301. Vind je publiek Wat weten ze? Zoek uit wat ze weten over je diensten of productenThursday, September 29, 2011
  302. 302. Vind je publiekThursday, September 29, 2011
  303. 303. Vind je publiek Wie zijn ze? Wat vinden Wat ze interessant weten ze?Thursday, September 29, 2011
  304. 304. 5. Social Media driehoek Bepaal welke social media netwerken je wil gaan inzetten.Thursday, September 29, 2011
  305. 305. Social Media driehoek Klanten werven WebsiteThursday, September 29, 2011
  306. 306. Social Media driehoek Klantenbinding WeblogThursday, September 29, 2011
  307. 307. Social Media driehoek Solicitanten zoeken WebsiteThursday, September 29, 2011
  308. 308. 5. Kies je tools Vind de social media tools die voor je beschikbaar zijn, test wat voor je werkt en zet ze in in de organisatie.Thursday, September 29, 2011
  309. 309. 6. Evalueer Evalueer de strategie, doelen en tools altijd en vier de successen.Thursday, September 29, 2011
  310. 310. Stop met zendenThursday, September 29, 2011
  311. 311. Start met deelnemen!Thursday, September 29, 2011
  312. 312. Social Media 2.0Thursday, September 29, 2011
  313. 313. Vincent Everts www.vincente.nl www.yubby.com www.interimic.nl vincent@everts.net www.twitter.com/vincente +31647180864Thursday, September 29, 2011
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×