Service Level Agreements with the Octopus Community © OCTO Technology 2008 Images by Bidulz.com

How are you challenged by MIS? MFIs usually face two main issues: MIS are expensive : High license fees Cost of technical assistance (often done remotely) MIS are not agile/adaptable: When new features are needed, it takes a long time before it can eventually be integrated And need for adaptation will always appear (because of competition, growth or regulation) ! © OCTO Technology 2008 $ Flexible Excel (2006) Secured & automated MIS (2007)

MFIs usually face two main issues:

MIS are expensive :

High license fees

Cost of technical assistance (often done remotely)

MIS are not agile/adaptable:

When new features are needed, it takes a long time before it can eventually be integrated

And need for adaptation will always appear (because of competition, growth or regulation) !

Octopus project aims at mitigating those issues © OCTO Technology 2008 Costs Adaptability No license Cheaper local assistance Designed to be adaptable Develop adaptations for your clients VAR

What is a VAR? © OCTO Technology 2008 Value-Added Resellers (VARs) are working in close relationship with microfinance institutions. They can be : IT companies, or Microfinance assistance programs They are officially enlisted by Octopus microfinance to provide a high quality technical support to local MFIs. Some of them directly contribute to the software development.

Value-Added Resellers (VARs) are working in close relationship with microfinance institutions.

They can be :

IT companies, or

Microfinance assistance programs

They are officially enlisted by Octopus microfinance to provide a high quality technical support to local MFIs. Some of them directly contribute to the software development.

VARs and Octopus: which advantages? which contracts? High reactivity to adapt to your needs Lower costs thanks to a local technical partner Trust relationship Two types of Service Level Agreements : Short-term SLA: implementation of Octopus Long-term SLA: accompany the growth of your structure © OCTO Technology 2008 $

High reactivity to adapt to your needs

Lower costs thanks to a local technical partner

Trust relationship

Two types of Service Level Agreements :

Short-term SLA: implementation of Octopus

Long-term SLA: accompany the growth of your structure

Short-term SLAs: Implementation through ‘target price’ Your VAR and Octopus Microfinance accompany your appropriation of the software: Step 1: your VAR conducts a needs and gap analysis , and detect what should be adapted in Octopus Step 2: your VAR and Octopus Microfinance make a proposition, with a target price and date For this price and at this date, we ensure the following results: The software is adapted to your needs (new developments if necessary) The software is installed and configured in your institution, Your data from the former system has been migrated to Octopus The users are trained You don’t pay any license, you only pay for the technical assistance provided by your local VAR

Your VAR and Octopus Microfinance accompany your appropriation of the software:

Step 1: your VAR conducts a needs and gap analysis , and detect what should be adapted in Octopus

Step 2: your VAR and Octopus Microfinance make a proposition, with a target price and date

For this price and at this date, we ensure the following results:

The software is adapted to your needs (new developments if necessary)

The software is installed and configured in your institution,

Your data from the former system has been migrated to Octopus

The users are trained

You don’t pay any license, you only pay for the technical assistance provided by your local VAR

Short-term SLAs (2): build a trust relationship Octopus microfinance and your VAR share the risk in case of problem and you share the benefit in case of success of the project If the cost of the project exceed this amount because of unexpected issues in the deployment (unexpected product complexity, unexpected processes complexity, unexpected data quality problems, unexpected issues with your team, ...) we charge you only half of our complementary expenses , up to 50% more than the target price . If our spending are lower because of unexpected ease of deployment (high quality of existing data, low complexity of your demanded features, high quality of your team …), we retrocede half of them in the form of a credit on your future maintenance fees, up to 50% less than the target price. © OCTO Technology 2008 Target price & date Lower than expected: we retrocede half of the saved costs More than expected: we charge only half of the complementary expenses to the MFI

Octopus microfinance and your VAR share the risk in case of problem and you share the benefit in case of success of the project

If the cost of the project exceed this amount because of unexpected issues in the deployment (unexpected product complexity, unexpected processes complexity, unexpected data quality problems, unexpected issues with your team, ...)

we charge you only half of our complementary expenses , up to 50% more than the target price .

If our spending are lower because of unexpected ease of deployment (high quality of existing data, low complexity of your demanded features, high quality of your team …),

we retrocede half of them in the form of a credit on your future maintenance fees, up to 50% less than the target price.

Long-term contracts with MFIs: Value-based Service Level Agreement © OCTO Technology 2008 You manage your computers and network Every three months, you meet your VAR and define the priorities of development for the period Your annual fees for an adaptable-guaranteed MIS are set to 2% of your revenues ! Your VAR and you are therefore aligned on the same goal: maximize your growth and impact! MFI k€ 2005 2006 2007 2008 OLB 1,400 4,000 8,000 13,000 Revenues 280 800 1,600 2,500 SLA (2% of the revenues) 5 16 (2%) 32 (2%) 50 (2%)

You manage your computers and network

Every three months, you meet your VAR and define the priorities of development for the period

Your annual fees for an adaptable-guaranteed MIS are set to 2% of your revenues !

Your VAR and you are therefore aligned on the same goal: maximize your growth and impact!

Contact us to get in touch with your local VAR © OCTO Technology 2008 [email_address]