1. Vol. XXV No. 1; January 1 st fortnight issue 2013 A DDP PUBLICATION Pages: 44 (Excluding cover) ` 50/- travtalkindia.comddppl.com
2. JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 1 travtalkindia.comddppl.comIndia ready with a new approach Seaplanes to soar inThe new initiative includes developing world-class infrastructure and training manpower. It also Indian skiesincludes undertaking aggressive promotional and marketing activities… With extensive the world-class infrastructure coastlines and T T B U R E AU Our ministry has prepared a and manpower and undertak- numerous lakesI ncredible India has lined up a multi-pronged approach to aggressivelypromote tourism in India, saidK Chiranjeevi, Minister for ing aggressive promotional and marketing activities. The recently launched phase two of Incredible India campaign indicates a paradigm shift multi-pronged strategy to increase India’s share in World Tourist Arrivals in several parts of the country,State for Tourism with with the focus now being on Maritime EnergyIndependent Charge to the consumers. The emphasis is wildlife, breath taking “Tourism is now recog-global audience that had gath- on the fact that international mountains and vibrant nised as the driver of the Heli Air Servicesered to witness the grand tourists can find their destina- festivals. In fact, India economic growth. It’s alsofinale of the World Travel tion or product of desire in bagged three prestigious reckoned as the best tool to K Chiranjeevi Minister for State for Tourism (MEHAIR) plansAwards in India. India,” said Chiranjeevi. India offers a wide variety of travel World Travel Awards (WTA), namely World’s Leading promote sustainable develop- ment and address the inclusive turing, etc. Another unique to introduce sea- “Our ministry has pre-pared a multi-pronged strate- attractions, which exhibit our traditional culture, Destination- India, World’s Leading Tourist Board- growth concerns. Tourism has the potential to stimulate other aspect of the tourism sector is that it provides employment planes in Kerala,gy to increase India’s share in ethos and modern outlook. Incredible India and World’s economic factors through even to the unskilled and Mumbai and Goa.World Tourist Arrivals. It Tourism also draws strength Leading Tourist Attraction- its linkages with a host of sec- semi-skilled manpower,”includes the development of in India from its diverse Taj Mahal. tors like agriculture, manufac- said Chiranjeevi. See full story on page 18Lufthansa bags WTA Tourism needs a makeover? Experts believe that bringing change in orientation of the tourism industry as pro-poor sector and its ability to generate jobs will put its genuine demands on a stronger pedestal. VIVEK SETHI the top decision makers in the Professor Emeritus, London travel and hospitality industry School of Economics, who SanJeet, Director, DDP Publications presents the World Travel Award (WTA) to Axel Hilgers, Lufthansa’s Director-South Asia. The service has been adjudged as the Worlds Leading Airline- Economy Class. WTA has capped its year-long search for the most popular travel and tourism brands in the world with its glittering Grand Finale Gala T he interactive session called by the World Travel & Tourism Council, India Initiative (WTTCII) titled ‘Leading together. The four eminent panelists included Arun Maira, Member, Planning Commission, Parvez Dewan, Secretary, Ministry of Tourism, dwelt deep into various possi- bilities of making tourism a profitable and priority sector. Here are the excerpts from the various expert insights:- Ceremony in Delhi - NCR, India on December 12, 2012. The decision-makers of the industry attended the VIP evening, which was officially supported by the Ministry of Tourism Through Turbulent Kapil Kaul, CEO, South Asia, Tourism, Government of India, and hosted at The Oberoi, Gurgaon. Times’ in New Delhi brought CAPA and Ian Angell, Contd. on page 6
3. BULLETINMOT to study tax impact on tourismThe ministry will conduct the study of comparison on the impact ofexcessive taxes on tourism viz-a-viz export industry and also with thecompeting neighbouring countries. T T B U R E AUT he Ministry of Tourism is now preparing to studythe ground realities, as tocreate a more conducivebusiness environmentin the tourism industry.K Chiranjeevi, Minister ofState for Tourism withIndependent charge has IATO team with Tourism Minister Chiranjeevi (third from left)announced that his Ministrywill conduct comprehensive tries,” said Chiranjeevi, and export industry status is as the export industry isstudy on impact of taxation while addressing the dele- given to the tourism industry, exempted from service taxon the tourism sector. gation of the Indian tourism will go up by at least whereas the tourism industry Association of Tour 50 per cent in the country. is not. This is resulting in “The ministry will con- Operators (IATO) in discrimination not onlyduct the study of compari- “Visa-on-Arrival scheme New Delhi. against the exporters, butson of the impact of exces- should be extended to all also against tour operators insive taxes on tourism indus- The EC members of tourism-friendly countries. In the neighbouring countriestry viz-a-viz the export IATO had met the minister in countries where Visa-on- like Sri Lanka, Nepal etc,industry and also the com- his office and apprised him of Arrival is not possible, e-visa who are not paying any taxesparative analysis on the tax the pertinent issues. Subhash should be issued for travelling and the business for Indiastructure on the Indian Goyal, President, IATO to India. Indian tour operators is being routed throughtourism industry with com- apprised the minister that if are being discriminated them,” Goyal added.peting neighbouring coun- Visa-on-Arrival is expanded against the physical exporters
4. STATISTICS VIEWPOINT 1 bn tourists = 1bn opportunities According to the United Nations World Tourism Organisation (UNWTO), Together in 2013 one billion tourists have travelled internationally in 2012. This is equal to one in every seven people on the planet travelling the world in 2012, T he Travel & Tourism Industry is moving forward on a very positive note… The policy initiatives launched up from just 25 million in 1950. T T B U R E AU • US$ 1.2 trillion in exports nomic conditions, and is key to the power of one during the last two months of the calendar a year supporting the global economy billion tourists to affect year 2012 hold promise for more path- breaking measures that shall be rolled out T he figure establishes tourism as one of the world’s largest and fastest • Six per cent of world trade • Eight per cent of the in current challenging times. UNWTO forecast point- positive change making small changes to their travel behaviour. by in 2013. The two new marketing ed to the one-billionth tourist growing economic sectors. It exports of least developed The campaign, One Billion arriving somewhere in the campaigns covering both international and accounts for: countries world in December. UNWTO Tourists: One Billion • Nine per cent of global Opportunities, called on the domestic markets, followed up by a GDP (direct, indirect and For developing countries, chose December 13 as the one billion tourists to make symbolic arrival date of the comprehensive study on the fall-out of induced) tourism brings much needed- one-billionth tourist. their actions count by saving excessive taxation and setting up of a foreign exchange and invest- water and energy, using • One in every 12 jobs ment. Tourism has also proven To celebrate, the associ- public transport, protecting regional tourism promotion council in a worldwide (direct, indirect to be an extremely resilient ation ran a global campaign heritage and more. and induced) span of less than two months, further sector, despite uncertain eco- to raise awareness of strengthens our hopes for 2013. In 2012, a record one billion tourists crossed international New Year brings with it a feeling of good 1 out of 7 people travel in 2012 borders in a single year. will, cheer and relief. One more year has & how they make a difference Another five to six billion are estimated to travel in their own countries every year. gone and our business is doing well despite the global crunch. I don’t want to sound like a messiah or a doomsday nemesis, but if we want to reach international standards, then together as an industry we need to take a vow for 2013 to carry our business and this country forward with a feeling of pride and ownership. There are plenty of opportunities in India for it to be sold as a destination, bestowed with incredible travel offerings that have Source:@UNWTO:2012 plenty to satisfy the needs of all segments of travellers. To do this, even the smaller operators need to organise and work with a strategy:1. Five years from now, what is the world going to look like in which we run our business? Tourism matters a lot2. What will be the role of our company in this changed future?3. What are the steps we need to take, starting today, to get there? We must learn to value our people as much as we value the opinion from the other captains of the industry. Ask them for their views, let them evaluate their own everyday work and fit it into the broader discussion of what to achieve in that time period. This will help us draw the path of operations, which will help in Source:@UNWTO:2012 achieving the desired targets five years from now. 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5. MOT JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 5Say Namaste, Italia!Parvez Dewan, Secretary, Ministry of Tourism at the inauguration of theexhibition titled - ‘Italia comes to you’, highlighted the need to increase bilateralefforts to increase the two-way ﬂow of tourists between Italy and India. VIVEK SETHI counterparts to enhance the by the Indian Tourism 94 per cent from India. We (L-R): Dewan and Bruschini at the exhibition bilateral flow of visitors Secretary. had received 1,97,000 trav-“L ike Italy, India has cities that are world-famous with great tourist between the two countries,” said Marco Bruschini, Director General, Italian “India is an important market for us. Over the last ellers in 2010 who consumed an equivalent of 4,61,000 overnights. We aim to further tions with our Indian travel and trade partners,” he added. The National Tourism the said exhibition in other BRIC countries successfully and was now held in Delhiattractions. However, over State Tourist Board reacting five years, Italy has witnessed strengthen these numbers by Board ENIT, instituted to and Bengaluru in December2,00,000 Indians visit Italy to the gesture extended a tremendous growth of over also strengthening our rela- promote Italy had conducted 2012 over five days.p.a. while only half the num-ber of Italians come to India.Both countries need toenhance the bilateral flow ofvisitors and explore the truepotential of tourism in bothcountries,” said Dewan. The Secretary, whilediscussing the withdrawal ofthe mandatory requirementof the two months gap forforeigners visiting Indiaon a tourist visa, stated, “Weneed to build awarenessabout Indian cuisine and cin-ema, among many things toincrease the flow of Italianvisitors to India. The with-drawal of the mandatory gapfor foreigners visiting willdefinitely function as anincentive for our Italian visi-tors, as well,” he added. On the other hand, “Weare reinstating our NationalTourism Board’s office inNew Delhi from January. Wewill also undertake severalinitiatives with our Indian FTAs grow by 5.9% during Jan-Nov. As per the statistics released by the Ministry of Tourism, the Foreign Tourist Arrivals (FTAs) during the period January-November 2012 were 58.99 lakh with a growth of 5.9 per cent, over the same period in 2011, as compared to the FTAs of 55.72 lakh with a growth of 9.4 per cent during January- November 2011 over the corresponding period of 2010. FTAs during the November 2012 were 6.90 lakh as compared to FTAs of 6.70 lakh during the same month in 2011 and 6.08 lakh in November 2010. There has been a growth of 3 per cent in November 2012 over November 2011 as compared to a growth of 10.1 per cent that was registered in November 2011 over November 2010.
6. 6 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 NEWS Priya Paul is new Chairman, WTTCII Priya Paul, Chairperson, The Apeejay Surrendra takes over from Vikram Madhok, Managing Director, Ease taxation: A loud cry Contd. from page 1 Park Hotels has been appointed Abercrombie & Kent India, who completed his term at the Arun Maira, Member, Planning Parvez Dewan, Secretary, Ministry recently held AGM in Delhi. Commission- The travel industry has of Tourism We are willing to work The World Travel & Tourism a strong case to present to the with the industry to facilitate various Council, India Initiative government and get most of its measures and try to ease the permis- (WTTCII) was launched in year genuine demands addressed. But, sion seeking process, so that only a 2000 with a purpose to unite firstly, it requires itself to change its few permissions shall be required for key players from the industry image and portray itself as a sector various processes, like opening a to work closely with the that has immense job creation and hotel. But then having said that one Government and other stake- poverty alleviation potential. The Arun Maira needs to keep the federal set-up of Parvez Dewan travel industry needs to understand Member our country in mind. Everybody Secretary Priya Paul that like the tourism and hospitality Planning Commission needs to understand that the central Ministry of Tourism Chairman, WTTCII government can help them only to a sector, all the industries want tax concessions from the government. Here, change in orientation certain extent. as the Chairperson and Dipak of the tourism industry as pro-poor sector and its ability to Deva, CEO, Destination generate employment will put its case on a stronger pedestal. Management, India & South Kapil Kaul, CEO, South Asia, Asia, Kuoni Destination CAPA - The aviation sector in India Ian Angell, Professor Emeritus, had long been selling below costs. Management has been London School of Economics- The under recoveries had been appointed as the Vice Dipak Deva Excessive taxation is bad. In circum- huge and are contributing to the Chairman of WTTC, India Vice Chairman, WTTCII stances where it’s possible for a present position. One needs to Initiative 2013 at the recently project to pay for it, the government understand that the Incredible held Annual General Meeting should support it to pay for itself India tourism can’t stand without a of the World Travel & Tourism holders to address issues of through measures like tax holidays healthy aviation sector. After so Council, India Initiative concern and advocate policy Kapil Kaul and other incentives. CEO many years, the demand and supply (WTTCII) in New Delhi. Paul, directives to support the devel- South Asia dynamics look favourable to the who was the Vice Chairperson opment of the Travel & Ian Angell of WTTCII for the year 2012, Tourism sector. Professor Emeritus Indian airlines. London School of Economics‘India, China to lead Aviation this year’According to IATA, India, China and Latin America would continue to lead the growth next year in theglobal aviation industry which would improve its profit from USD 6.7 billion to an estimated USD 8.4 billion.Excerpts from speech by Tony Tyler during the IATA event. T T B U R E AU the past year are slots and a priority, the IATA Board of sions to this - cost and avail- concession agreement might passenger rights. Europe pre- Governors asked us to defend ability. As governments have prevented it. WeW hile Chinese domestic market continues toexpand ‘very strongly’ sented initial proposals for an Airports Package of legisla- the global system. And yes- terday, we had good news struggle with tight budgets, many are looking to the pri- have seen progress in India since our protests. The tion which included some from the European vate sector for help in devel- Minister has directeddespite a slowdown earlier very positive changes such as Parliament that the corner- oping airport infrastructure. the airports to removethis year, the Indian market, the introduction of greater stones of the Worldwide Slot India, for example, devel- airport development fees.by contrast, went into a competition for ground han- Guidelines have been main- oped Delhi into a first class That challenge now is to get‘sharp reverse’ in 2012 dling services at European tained. And it is not just hub airport with the partici- that implemented.following the problems airports. But it also proposed Europe. We are working in pation of private partners.faced by Kingfisher Airlines changes to the regulation of China, Colombia, India, The facilities are great. Butand the slowdown in Tony Tyler slots which would have taken Mexico, Poland, the UK the structure of the conces- Taking offthe Indian economy. Director General and CEO Europe away from some basic and the US, among other sion agreement requires theFollowing are excerpts from IATA Europe presented initial principles of the global best countries, to defend the concessionaire to return 46%a speech by Tony Tyler, proposals for an Airports practices which are codified appropriate application of of the top line revenue to theDirector General and CEO, Package of legislation which (and safety for that matter) is in the Worldwide Slot the global system. government. And this year,IATA during the event: included some very positive global standards, the same is Guidelines. Among other after a long process, the reg- We are also keeping a true for much of the way that things, the use-it or lose-it Infrastructure ulator approved a 346% changes such as the introduction of greater competition for groundclose watch on regulation. the industry is regulated. rule would have been Growth can be facilitat- increase in charge. That’s handling services at EuropeanJust as the solution for avia- Some areas which have been changed to 85-15 from the ed or inhibited by infrastruc- unacceptable for the indus- airportstion and the environment particularly newsworthy over globally accepted 80-20. As ture. There are two dimen- try. And a more realistic
7. EXHIBITIONS JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 7Witnessing innovations@FITUR 2013At FITUR 2012 in Madrid, around 1,800 trade appointments took place at different workshops that wereorganised within the framework of the fair. FITUR Know-How & Trade Institute (ICEX). It products and services, and this is a characteristic that and have produced some T T B U R E AU Export Forum, which seeks aims at promoting the value to buyers from other sets the fair apart from excellent results in the past, to add a value-added dimen- of expertise and experience foreign markets. other events. in terms of providing accessA ccording to its Ana Larranaga, Director,FITUR 2013 promises much sion to the business and innovation prospects of com- within the tourist industry as a means of boosting inno- Gateway to Latin Exhibitor’s delight to new markets, strategic alliances and trademore, as it has enhanced its panies operating within the vation and development. America and more These B2B meetings opportunities. These trade field, is promoted by the fair, Around 30 companies will FITUR effectively serves will take place within the meetings have proven tolegacy of niche B2B platforms in conjunction with SEGIT- present their potential, as a hub for the Latin framework of the Third be highly effective inand tools that are made avail- UR and the Spanish Foreign know-how and experiences, American tourist market Hosted Buyers Workshop previous years.able to its travel trade part-ners. This will cater to theexhibitors’ delight and con-tribute important perspectiveto the industry on pertinentglobal developments. TheAna LarranagaDirectorFITUR The strong attendance of international tourism professionals reflect their interest in FITURdirector elaborates more onleading FITUR as the gatewayto the Latin American marketsand more. Excerpts:-Strategic B2B forumsand tools Larranaga says thatFITUR is committed to the ideaof innovation, always based onnew trends and new marketneeds. In this respect, in addi-tion to its most important newinitiative on this occasion, inthe form of the business forumknown as FITUR Know How &Export, the fair will incorpo-rate a new forum devoted towine tourism and hotels, aswell as others that focus onvarious areas of interest or ofup-and-coming importancewithin the tourism business,such as tourism efficiency(FITUR Green), the applicationof technology in tourism(FITURTECH) and the spe-cialised sections known asFITUR LGBT, ReceptiveTourism Spain and FITURActive. “All of these initiatives,offer important tools totourism professionals and inthis respect, we seek to makeour contribution to the futuregrowth of the tourist industry,”she says.
8. HOTELSKolkata airport boosts bizWith rise in the number of existing flights, introductionof new routes and ever-increasing tourists, hospitalitydevelopment will also rise. speaks to someeminent stakeholders to get their views on the same. M E G H A PAU L league of hotels - the business to be operational by hotels that will cater exclusive- 2013-14.” The occupancyT he new Kolkata airport has been upgraded tohandle 20 million passengers, ly to the MICE segment, he adds. With a focus to promote the East as a potential tourism will also increase, if the Government is able to attract investment todouble the current capacity. hub, CII has been hosting the the city. The success of Saugata Mukherjee MJ Robertson Marco Saxer Regional Director - Co-Chairman Tourism Committee - Bengal General Manager Eastern Region CII Chamber of Commerce & Industry Swissotel Kolkata The development The new airport Companies at the airport will will bring more would like to have positive hospitality showcase the effects on the business and new airport to hotel industry in relieve air their colleagues Kolkata congestion and partnersThe initiative of Airports event Destination East, the their efforts will alsoAuthority of India (AAI) to first B2B event in the region. reflect on occupancy,transform Kolkata airport into The airport development will he points out.a hub for South-East Asia will boost this event as well. The According to Marcosoon be a reality. The new third edition of ‘Destination Saxer, General Manager,integrated terminal in the East’ will be organised from Swissotel Kolkata, the new ter-upgraded Kolkata airport is to February 8-15 in Kolkata, minal will help Kolkata tobe fully functional by the first he informs. achieve greater number ofquarter of 2013. Industry MJ Robertson, Co- visitors. Not only corporate,leaders see a big spurt in the chairman, Tourism but more of transient guestshospitality development in Committee - Bengal Chamber will now frequent the city.the region. of Commerce & Industry MICE and smaller meetings Saugata Mukherjee, opines, “The new airport will will be held in Kolkata as manyRegional Director - Eastern not only bring in more hospi- companies in Kolkata wouldRegion, CII feels, “An increase tality business, but will also like to showcase the new air-in international flights is antic- relieve the considerable con- port to their colleagues andipated, as Kolkata is the only gestion presently seen at the partners, he comments. Thegateway to all of eastern India. existing airport. It will also General Manager expects aAlso, with the increase in provide the much-needed rise in occupancy from theinbound footfalls from ASEAN support to the airlines to existing 76 per cent to over 80and the Far East, expand operations in the per cent. The ARR should alsodestinations in this region eastern sector.” witness some growth ofhave also been growing. almost 20 per cent. To cash inHospitality growth can never Regarding the boost to on the new airport, the hotelhappen in isolation and these the hospitality sector, will tie-up with the local cor-developments will surely affect Robertson says, “There are porate houses and airlines.the hotel industry in Kolkata a number of hotels coming “We have teamed up withpositively.” Also, with more up on the connecting road airlines flying to Kolkata andnumber of MICE travellers that from the airport. Big-ticket have optimised the searchmight visit the city now, operators are in the fray engine for our hotel onKolkata will witness a new and the hotels are all slated the web,” he adds. 1 lakh footfall in Kite Festival A two-day Delhi lakh footfall on both the days. ture this festival in its regular International Kite Festival was According to GG Saxena, extravaganza. Going forward, organised by Delhi Tourism & Managing Director and CEO, Delhi Tourism will bring back Transport Development Delhi Tourism & Transport the successful and much- Corporation (DTTDC), in asso- Development Corporation awaited food festival - Dilli Ke ciation with the Delhi govern- (DTTDC), Delhi Tourism plans Pakwaan. The festival will be ment on December 8-9. The to promote more of these old held at Baba Kharak Singh festival witnessed around one fading traditions and will fea- Marg from December 24-30.
9. NEWS JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 9Gujarat gets ready with ITTHE 2013As an integral part of the Vibrant Gujarat Trade Show, TAFCON is organising the International Travel TourismHospitality Expo (ITTHE) 2013 under the aegis of the Government of Gujarat from January 8-13. T T B U R E AU nated government cam- end break or longer holiday 25 countries. ITTHE 2013 all over the world showcase bound tourism. It will also paigns to promote to their trip. Foreign tourists will be an ideal platform for a diverse range of tourism see tourism professionalsG ujarat is one of the most proactive states when itcomes to taking initiatives in ‘Incredible India’.” Owing to the booming IT and out- sourcing industry, a growing spend more in India than almost any other country worldwide, he added. both national and interna- tional tourism organisations to meet, collaborate and dis- products. The Expo presents a perfect platform for both local and international trav- from India and around the world showcase a diverse range of accommodationthe tourism segment. Adding number of business trips are cuss inbound and outbound el and tourism organisations options, breathtakinganother feather to its cap, made by foreigners to India, The expo is expected to tourism. It will help the to collaborate and discuss tourism attractions and newthere is another interesting who will often add a week- have participation from over tourism professionals from inbound, domestic and out- airline routes.initiative coming up. At theIITHE 2013, hoteliers andother stake holders canexplore new market products,services and destinations,sign long-term deals, meetM L WadhwaCMDTAFCON India’s tourism industry is experiencing a strong growth, driven by burgeoning Indian middle class, rise in high-spending foreign tourists and government campaignstop international buyers andgenerate sales leads. Besidesthis, they can meet existingcustomers and channel part-ners, recruit new agents anddistributors and launch newproducts and packages atmust-visit show of the year. Talking about themuch-awaited event, MLWadhwa, CMD, TAFCONpointed out, “India’stourism industry is experi-encing a strong period ofgrowth, driven by the bur-geoning Indian middle class,growth in high-spendingforeign tourists and coordi- Meeting Point ITTHE 2013 will be an ideal platform for both national and international tourism organisations to meet, collaborate and discuss inbound and outbound tourism
10. HOTELSMoving ahead with cautionSaurabh Rai Bhatnagar, Regional Director (South Asia),Preferred Hotel Group, talks about commitment toconsolidate the existing portfolio along with the futuregrowth in key business and leisure cities in India. M E G H A PAU L alliances owing to the diffi- cult financial conditions asC hicago-based Preferred Hotel Group is targetingan increase in its clientele to these are anyways niche products.” The group typical- ly works on a five-to-seven35 hotel members in India by year contract with the hotel;the end of April 2014. “Over which is relatively shorterthe next 18 months, we plan given the average duration ofto have 35 member hotels. I management contracts ofam very confident that we the hard brand operators.will achieve these numbers,” “However, despite having aBhatnagar said. shorter term contract, we Saurabh Rai Bhatnagar South Asia Regional Director have over 95 per cent reten- The company currently Preferred Hotel Group tion rate,” he revealed.has 29 hotels, including NewDelhi-based Imperial and Confirming that theThe Leela Palace New Delhi of hotels in the market, we OTAs are a fundamental partas its members. In its are fully committed to deploy of online travel, Bhatnagar10-year old operations in the our existing infrastructure for emphasised, “We considerIndia market, the member our long-time partners by them as partners and wehotels are present in all six adding to their competitive would like to ensure that webrands, from five-star luxury strength,” he added. will continue our regionalPreferred Hotels and Resorts channel management. For Going forward, theto four-star Sterling Hotels retail, an OTA will pull in an group will also look atand Sterling Design. “We are entire inventory of the hotel, reassessing its relationshiplooking at both business and henceforth, we have with member hotels. Heand leisure destinations to tied up with over 140 key pointed out, “Our primeexpand our portfolio of Online Travel Distribution objective is to increase thetravellers,” he revealed. (OTD) companies around brand presence of the hotel the world.” In the changing sce- and its profitability. So evennario, where hospitality busi- if one of these get realigned,ness has been hit worldwide, it is important to reassess the Future Talkthe group is moving cautious- relationship. While hotelly in India as well. According owners are riding through It is of utmost importance thatto Bhatnagar, growth in India choppy waters, it would not utility of the existing hotelscannot just be defined by be surprising if owners are ought to be maximisednumbers. “In our business pushed to take some harsh While hotel owners are ridingproposition, it is of utmost decisions such as selling their through choppy waters,importance that utility of the hotels or letting it go to owners may be pushed toexisting hotels ought to be another operator. We do take some harsh decisionsmaximised. With new supply anticipate changes in such as selling their hotels Visit Finland adds X-Mas fervour Visit Finland invited travel trade to celebrate the spirit of Christmas and mood of the coming New Year with Santa from Lapland in New Delhi, which was very well attended by its travel trade partners.
11. STATES JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 11Uttarakhand lays out the welcome matThe Nanda Devi Raj Jatt is going to be held after 12 years in 2013 and thestate tourism board is ready to attract visitors, especially during this festival.Focussing on religious tourism, Uttarakhand is also promoting adventure. Himalayas and the Reserve, Corbett National years who come to T T B U R E AU revered Ganges. Park and Rajaji National visit Gangotri, Yamunotri, Park. The national parks are Kedarnath and Badrinath, theD omestic tourist visits to Uttarakhand increasedfrom 1.9 crore in 2007 to Uttarakhand has 65% forest cover and thus is home ideal for those seeking the call of the wild. Till now, four most holy pilgrimages know as the Char Dham. to the ‘Valley of Flowers’, the Uttarakhand has welcomed Now, the government is also2.66 crore in 2011, repre- Nanda Devi Biosphere pilgrims for thousands of promoting ‘village stays’.senting 4.1% growth. Theforeign tourist visitsincreased from 96,000 in2007 to 1.14 lakh in 2011showing a 0.73% increase.For 2012, the tourism boardexpects these numbers to risefurther and is going all out toattract more tourists. The State recorded goodgrowth in the tourism sectorand has prioritised this indus-Poonam ChandRegional Tourism OfficerUttarakhand Tourismtry due to the festival. Effortsto get Uttarakhand recog-nised worldwide as a tourismdestination are underway. In 2013, the tourismboard is going all out to pro-mote Nanda Devi Raj Jatt, animportant spiritual and cul-tural festival of Uttarakhand,which takes place after every12 years. This legendaryyatra will take place for thefirst time after the State’sformation. It would takeplace from August 29 toSeptember 16, 2013 andwill witness hundreds ofthousands of devoteesand enthusiasts from acrossthe world. It will cover along trek of about 280 kmswith 18 halts on the wayat an altitude of 3,960metres in 18 days. Uttarakhand is seen asfount of spiritual energy.Everyone cherishes comingto the hilly state to rejuve-nate oneself by the virtue ofits pristine beauty, wildlife,natural environs and placesof religious and pilgrimageimportance. It is ideal fortourists seeking peace andtranquillity, along withleisure and adventure activ-ities. The State has a perfectblend of spiritual, adventureand nature. The charm ofmeditation, spirituality, yoga,rural tourism, skiing,trekking, rafting amidst thefascinating views of mighty
12. HOTELSThe Address Hotels & ResortsIndia shining for Dubai AddressThe discerning Indian traveller has made it to the top list of TheAddress Hotels & Resorts, a Dubai-based ﬁve-star premiumhotel of Emaar Hospitality Group with an average of 3-5 nights. T T B U R E AU about deriving true value for ations in India for The Address money. With our portfolio of Hotels & Resorts over the lastI ndia is among the top five markets for us. This has setan all-new definition for glob- The Address Downtown Dubai, The Address Dubai Mall, The Address Dubai three years. “We have success- fully extended our reach in Delhi, Mumbai and Bengalurual standards in luxury hospi- Marina, The Address through our Indian partner.tality, says Seema Pande, Montgomerie Dubai and The Going forward, we look for-Group Director, Sales and ward to strengthening ourMarketing of The Address reach in Chennai andHotels & Resorts. Ahmedabad,” said Pande. “India has pleasantly “We value all our B2Bsurprised us with a fabulous partners and are always acces-increase in the numbers of sible to all our, small, mediumtop-end business in leisure, and large travel partners. WeFIT, corporate and MICE are fortunate to have an equalfront. With increase in the balance of corporate andfamily travel from India, we leisure travellers and thehave witnessed an impres- weekdays are as good assive growth in Indian wed- weekends. Even though wedings and engagements at Seema Pande have multiple teams takingour properties. The Indian Group Director, Sales and Marketing care of various travellers, wefamilies with members The Address Hotels & Resorts remain accessible and value allspread all over in USA, UK, our small, medium and bigEurope and other parts of the Palace Downtown Dubai, we B2B partners,” she stated.world, find Dubai to be an expect to close our 2012 yeareasily accessible destination with over 10-15% growthwith adequate air connectiv- from the Indian market. Weity and a welcoming visa are also looking at expanding India Market & Addressregime,” informed Pande. our presence in key destina- India is among the top five “The Indian visitors tions in the Middle East, North markets for usspend on an average of 3-5 Africa, the Indian subconti-nights and are among the top nent, South Asia and Europe,” We expect to close our 2012spenders. Indians are willing she added. The Nijhawan year with over 10-15 per centto spend on premium products Group has been taking care of growth from the Indian marketonly when they are convinced the sales and marketing oper-Jumeirah set to enter IndiaThe Group signs the ﬁrst management agreement fora Mumbai property. They are also involved in advancenegotiations on potential projects. A N I TA J A I N our group properties, with room night occupanciesI n February 2012, reported the interest ofDubai-based luxury hotel improving by close to 50 per cent year-on-year. We have set our sight on city centresmanagement group - and resort destinations likeJumeirah Hotels, Resorts & Mumbai, New Delhi,Residences to enter the Bengaluru, Hyderabad, GoaIndian hospitality sector. In a and Kerala.latest development, thegroup has recently signed its The need for five-first management agreement star hotels in Indiafor a five-star property in Gerald LawlessLower Parel area of Central President & Group CEO has been growing Jumeirah GroupMumbai. The property is and we are happy toexpected to be launched by worldwide. At the macro have initiated the2017 and will house about level, Jumeirah will adhere to first phase of our470 spacious rooms, suitesand apartments along with its core business in India; expansion in India managing luxury and five- with our firstwide range of banqueting and star hotels and resorts usingF&B services. The name of an asset light approach. project in Mumbai.”the property, investmentdetails and additional facts Gerald Lawless, The group currentlywill be disclosed by mid President & Group CEO, operates 20 luxury hotels2013. The groups operating Jumeirah Group said, “India and serviced apartments,model is expansion through is one of the major players in including 10 in the UAE,the acquisition of manage- the global hospitality and seven in Europe, sevenment contracts in both key tourism industry, particularly in the Maldives and 1 ingateway cities and aspira- Asia. It is currently the third China with 15 additionaltional resort destinations fastest growing market for under development.
13. HOTELS JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 13Bengaluru gets its The Khyber Himalayan Resort & Spafirst Marriott Hotel Marriott Hotel Whitefield,Bengaluru city’s first Marriottsits atop the newest mall IT hub in India and also has a GDP growth four times that of Bengaluru city. Adding value to the ValleyInorbit. It has one of thelargest ballrooms in the city Although the city has a lot of hotels but in Whitefield The new Gulmarg enterprise will aim at converting hordes of tourist daywith 2,500 sq metres of area, there is yet a dearth of trips to Gulmarg into overnight stays and more.outdoor space. The hotel rooms. There are no interna-has 324 rooms, including 17 tional five-star hotels in this T T B U R E AU year, the growth story area at this given point and of increasing footfalls only time. Whitefield not only houses most of the Fortune 500 companies but also has a W ith peace prevailing in Kashmir, tourism has now got a boost in the Valley. got better. However, now the problem that still looms large is the issue of steadily growing residential With an unprecedented 10.73 accommodation. population. The area itself is lakh tourists till September about 18km from the heart of Addressing this dilem- the city. The city roads ma is The Khyber Himalayan are choc block almost all Resort & Spa in Gulmarg. through the day, and residents The resort opened its doors Matthew Cooper prefer to stay in Whitefield on December 21 last year. General Manager over the weekend, constantly The 85-key resort is Marriott Hotel Whitefield Gulmarg’s first luxury resort looking for places to go to. and is spread over seven There are also plenty of com-suites. The executive lounge panies around the hotel and acres and located at an eleva- time and return to Srinagar “We are eyeing tion of 8,825 ft in the at night. Thus, the objective the inboundon the 15th floor offers the view these companies have ample Pir Panjal range of the of the hotel is to convert theof Whitefield and is available Marriott Rewards members Himalayas while overlooking day trips to overnight trips.” market, specificallyto guests staying on the exec- who are currently staying the Affarwat peaks. the travellersutive floor to conduct business elsewhere. Given this “Right from its openingand meetings. scenario, the hotel is bound Alex Koshy Supporting the desti- on December 21, the hotel who visit Gulmarg Talking about the to do well.” General Manager The Khyber Himalayan Resort & Spa nation with the hotel, Alex was sold out for the first two for skiingchoice of location for the The hotel property is also Koshy, General Manager, weeks,” he adds. during winters The Khyber Himalayanhotel, Matthew Cooper, banking on the MICE segment 30 in 2011, it seems that the Resort & Spa said, “All Being the best skiing while duringGeneral Manager, Marriott to boost their occupancy, since summers, we will love for Kashmir has been tourists include Gulmarg in destination in India, the hotelHotel Whitefield, says, the hotel houses a large func-“Bengaluru’s business hub is tion space. The hotel estimates rediscovered. This is a first, their itinerary. However, is targetting skiing enthusi- eye the domestic as it is the highest number of owing to the dearth of good asts all over. “Domestic travel tourists,” theclearly moving to micro-mar- the business mix to be about tourist arrivals in the state, hotels in the region, they is still at its peak during thekets. Whitefield is the largest 80:20 in the initial period. over the past 25 years. Last visit Gulmarg during day- summers in India.” GM reveals.
14. NTOMore than just stop-oversFor the ﬁrst time, Turkish Hoteliers Federation hosteda 5-city roadshow in India to focus on the varieddestinations such as Istanbul, Cappadocia and Antalya. T T B U R E AUI n 2011, Turkey received 31.4 million foreigntourists of which 74,000were from India. In 2012,from January to September,the arrivals from Indiareached 66,700. In a bid tohard-sell itself as a businessand leisure destination inIndia, the country is now tar-getting a 30 per cent growth Emin Cakmak Ozgur Ayturk Founding Chairman Culture and Tourism Counsellorto get more than one lakh Turkish Healthcare Travel Council TurkeyIndian arrivals by 2013. This is the first time the The motive for Turkey hasTurkish Hoteliers Federationhas organised a roadshow in this roadshow plannedIndia. Emphasisng on wed- is to convert workshops andding, golf and honeymoon des-tinations such as Istanbul, this transit joint marketingCappadocia and Antalya, EminCakmak, Founding Chairman, business events withTurkish Healthcare Travel into overnight leading IndianCouncil pointed out, “Indiais one of the key markets for stays tour operatorsus and the positive growth rateof Indians visiting Turkeyhas strengthened our Turkey has planned 2013, we have also increasedconfidence in the market. media and ad campaigns apart our promotional budget, whichCurrently, a chunk of Indian from workshops and joint mar- has been earmarked for US$travellers visit Turkey only as keting events with leading two million. We will be spend-a transit destination. The road- Indian tour operators. Revealed ing nearly US$ 1 million forshow is to convert these Ozgur Ayturk, Culture and media and advertisement cam-transits into overnight stays Tourism Counsellor, Turkey, “In paigns as well.”in the country.”VisitBritain ups promotionIn a strategic initiative, it announced partnership withYatra.com in New Delhi. Both entities will work onpromoting new itineraries via a 3600 media campaign. T T B U R E AU the end of December. The through our TSI-Yatra initia- print campaign will kick-start tive. It has over 3,000 B2BI ndia remains one of our most important inboundmarkets,says Patricia Yates, in mid of January to be fol- lowed up by an intensive online campaign. The idea is partners, which will help us make the strategic alliance into a successful partner-Director - Strategy and to create various new itiner- ship,” Dev Added.Communications,VisitBritain. aries spread across 5-12 days. Yatra.com has already“This partnership will help They can cost anywhere done successful joint cam-us to broaden our appeal as between ` 90,000-2,25,000,a special destination andpromote all that is greatabout Britain, as to capitaliseon all the positive mega cov-erage after the LondonOlympics. Indian tourists canvery well choose from a tourof Buckingham Palace, see-ing the sunrise atStonehenge or watching acricket test match to name afew,” she says. (L-R); Neeraj Singh Dev, Patricia Yates & Shivali Suri which can be customised fur- paigns with other destina- The joint promotional ther and they will deliver on tions such as Thailand andinitiative is estimated to be the Indian aspiration to visit Malaysia. According to Dev,over £ 100,000 and will be tourist attractions beyond Yatra.com has seen growth inbeamed across electronic, London.” its visitor arrivals to Britainprint and B2B channels. by over 50 per cent.Here, Neeraj Dev, Head- “The B2B players in VisitBritain on the otherOutbound Product, Yatra.com India will also be able to ben- hand, has set an ambitiousadded, “We aim to utilise the efit from our strategic target of welcoming overstar power of Salman Khan to alliance, as they can sell the 5,00,000 Indian visitorsengage with the audience. various itineraries that will by 2012.The first TVC will go on air by be a part of our campaign
15. ASSOCIATIONS JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 15IAAI National Convention in JanuaryIATA Agents Association of India (IAAI) is organising its National Convention from January 24-26, 2013 in Mumbai.The theme for this year’s convention is, ‘Emerging Challenges and Opportunities in the Aviation Industry’. issues and are working to The main business ses- discuss survival strategies convention will be very busi- widespread awareness T T B U R E AU put airlines, travel agents sion is, ‘ASHA: Agents semi- and different ways to handle nesslike and professional. We about such important and GDS on the same plat- nar on Handling Adversities’, these issues,” he adds. are also planning to circulate issues,” adds Eapen.I AAI had decided to con- duct its IAAI biennialNational Convention (ICON form that will help us debate relevant issues and which they feel, assumes humongous significance at a There will be four to a white paper discussing the tragic difficulties faced by the IAAI hopes this conven- address all uncertainties,” juncture when airlines, GDS five business sessions along industry and address issues tion will help evolve new2013) from January 24- 26, said Biji Eapen, National and Travel Agents are strug- with the annual general such as weekly payments strategies in the present and2013 at The Retreat, Hotel & President, IATA Agents gling for co-existence. “In the meeting and the elections and highlight its misfortunes an all the more challengingConvention Centre, Mumbai. Association of India (IAAI). business session, we want to during this convention. “Our for us. We want to create aviation industry.About 400-500 members ofthe travel fraternity fromIndia are expected to attendthis convention. The associ-ation feels that this conven-tion will add extra mileagein promoting IndiaTourism. The theme ofICON 2O13 is, ‘EmergingChallenges and Opportunitiesin Aviation Industry’.Biji EapenNational PresidentIATA Agents Association of India We are planning to circulate a white paper discussing the tragic difficulties faced by the industry and address issues such as weekly payments “Under this theme, wewill address the biggestchallenges faced by theindustry today. We want toprovide meaning to the Premium economy class in Cathay Starting January 1, 2013, Cathay Pacific Airways is introducing its new Premium Economy Class cabin along with Business Class on Chennai-Hong Kong route. Following the recent increase of Chennai flights, from four times a week to a daily serv- ice, Chennai will be the first city in South India to offer a three-class configuration – new Business Class, Premium Economy Class and the new long-haul Economy Class for passengers travelling.
16. 16 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 FAMILY ALBUMLPTI sets mood for festivitiesLe Passage to India (LPTI) organised its annual cookout to bring together the travel trade partners and set the jovial mood for usheringin the year-end celebrations, which was held on December 22, 2012 at the Select City Walk.Jyotsna Suri is new FICCI Vice PresidentIt is the ﬁrst occasion, when a popular ﬁgure in travel and tourism has been bestowed such an honour. Herpopularity is evident as she was recently voted as the most popular woman in a survey conducted by . T T B U R E AU She has been the has been bestowed such hon- survey was overwhelming Tour operators (IATO) Chairperson of FICCI Tourism our. Her popularity is evident and Suri had registered a annually to the most J yotsna Suri, Chairperson & Managing Director, The Lalit Suri Hospitality Group Committee for the last five years. Under her leadership, FICCI introduced ‘The Great as she was recently voted as the most popular woman in the travel industry survey clean sweep over other nom- inees. Lately, Suri was also conferred the ‘Hall of Fame prominent personalities, who have contributed to the growth of Indian has been elected as the Vice India Travel Bazaar’ in 2008 conducted by . Award 2012’ by Prithviraj tourism. Suri has created President of FICCI at the 85th and ‘The Great Domestic Chavan, Chief Minister of many new benchmarks in Annual General Meeting Tourism Bazaar’ in 2011 – two This was a survey done to Maharashtra at the 28th IATO the tourism industry by fol- of FICCI held in December heavily-attended events facil- recognise and felicitate Annual Convention held at lowing her dictum of 2012. Suri has been vocifer- itating tourism business inter- women, who have achieved NCPA, Mumbai in September. ‘Developing the destination ously promoting Indian actions. It is the first such exemplary results in the field and not just hotels’,Jyotsna Suri tourism both nationally and occasion, when a popular fig- of travel and tourism. The The Award is given by which has won her manyVice President , FICCI internationally. ure in the travel and tourism response received from the the Indian Association of accolades.
17. AVIATIONEmirates: Confident of IndiaEmirates launched a network wide ‘fare promotion’ campaign,renewed partnership with Jet Airways and also introducedunique packages to increase loads from the Indian market. T T B U R E AU in aviation being relaxed this year, it is a matter of timeI nternationally, India is the biggest operating market(in terms of number of cities before international carriers decide to participate.” Moving forward, the airline isconnected to Dubai) for optimistic that the industryEmirates Airline with 185 will record a positive growthweekly flights from 10 Indian in 2013. “Airlines venturingcities. With an average load into newer markets andof over 70 per cent on every expanding their current net-route in India, the airline is work will be a key.not looking at expanding its Consolidation in some mar-operations but consolidating Essa Sulaiman Ahmad kets will take place while in Vice President – India & Nepalon current routes. It has Emirates Airline others operators will look torecently renewed its partner- pool resources and reduceship with Jet Airways under their costs. Internationalwhich all the Emirates fre- Talking about India as LCC’s will continue to growquent flyer members have an aviation market, Essa and prosper with areasoptions to fly on five daily Sulaiman Ahmad, Vice such as back-offices, grounddirect flights of Emirates and President – India & Nepal, handling and cargo logistics,daily flights of Jet Airways on Emirates Airline said, becoming outsourced,”Mumbai-Dubai route. adds Ahmad.Moreover, considering India “Our focus on India Furthermore, Ahmadbeing a late booking market, remains where explained about some verythe airline also introduced a it is bullish and promising trends in thenetwork-wide fare promotionfrom November 23- confident and that industry in 2013. The airline expects a substantial increaseDecember 2, 2012 for travel we are operating in in the number of MICE trav-between January 21-June a fundamentally ellers with many global10, 2013, offering maximum strong economy. events and is expected to attract tourists from across the globe. Leisure travel is Growth chart for 2013 expected to rise around theEmirates will launch services to Warsaw and Algiers in February mid-year period as the indus-and March 2013 respectively, adding to its global network of 128 try approaches the summerlocations, while its fleet will also increase as the airline takes delivery vacation period. Adding toof new aircraft. The airline has 212 aircrafts on order worth USD this, will be a good amount of62 billion and is the leading customer of the Airbus A380 with 27 student traffic during thein its fleet and 63 on order. peak admission time of April – September. “All in all, I60 per cent and minimum Taking into account the would say the year 201330 per cent discount on long-term potential of the looks exciting for the industryselect routes to encourage Indian market, our operations as well as Emirates,” con-early bookings. reflect this outlook. With FDI cludes Ahmad. Lounge@New Delhi Railway StationIRCTC has unveiled its swanky new"executive” waiting lounge at the AjmeriGate entry point of the New DelhiRailway Station. For ` 300 a person, onecan now enter the facility for three hoursand enjoy complementary buffet mealsor snacks, tea, coffee and accessing wi-fi, The lounge has TV screens with traininformation display, apart from otherscreens that display other channels. Ifpassengers want to stay beyond threehours, ` 125 will be charged for anhour.Catering services are provided bySSP Catering India, which also providescatering to Emirates’ lounge at T3, IGIAirport. Spread over 300 sq m and twofloors, the lounge has a seating capacityfor 125 persons.
18. 18 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 AVIATIONSea taxis to fly over Mumbai skies “The services will com- ports in these areas, adds D E N C Y M AT H E W mence by late January, 2013 Verma. It is also expected to once we clear a few permis- boost spiritual tourism fromM EHAIR will undertake a very ambitious projectin the skies of Mumbai by sions that are pending and will be undertaken on a Mumbai as the time required to travel from Mumbai to Cessna 208 amphibian air- Shirdi is less than one hour.introducing seaplanes in the craft which can carry 9 pas- There are also plans to intro-city. The operations will be sengers and 2 pilots at a time. duce our seaplanes as airundertaken in two phases We have signed an MoU with taxis in Mumbai to fly fromwith phase one involving MDTC for three years who Juhu to Chowpatty. This willservices from Juhu to Mulla will promote and market our cut down the time drasticallyDam for Shirdi, Varasgaon seaplanes in their resorts, for someone who needs to websites and buses and will commute from suburbs to also sell some tickets on our south Mumbai everyday. behalf. We are also planning on partnering with some Pilot Project was in leading travel operators to Andaman and Nicobar sell the tickets,” says Islands Siddharth Verma, Director, MEHAIR started intro- Andaman and Nicobar. The pricing the tickets and mak- says AP Anilkumar, Minister MEHAIR ducing seaplanes in the skies phenomenal response they ing it an economical journey. for Tourism, Kerala. of India from the inlands of received in their pilot project So a 25 minute ride from How will it benefit has encouraged them to Cochin will cost only Rs Investment incurred and Mumbaikars? Modus Operandi introduce a second and big- 4,500 or so,” says Verma. future plans The company is quite ger seaplane in Andaman by “Kerala has a beautiful MEHAIR has investedSiddharth Verma confident of the success of The operations will be late quarter of 2013. BesidesDirector the project in Mumbai. This undertaken in two phases this, they will also be intro- aerial view and we want our ` 25-30 crore in each of theMEHAIR tourist to get a glimpse of the projects in Kerala and service, Verma says, is “ideal with phase one involving ducing seaplanes for the first picturesque landscape of the Mumbai and will invest Rs for the people in Mumbai to services from Juhu to Mulla time in Kerala. “We hope toDam for Lavasa, Murud reach places that don’t even Dam for Shirdi, Varasgaon start our services in Kerala state. By travelling on a sea- ` 250 crore in the next five Dam for Lavasa, Murud plane, the tourist visiting years in other projects acrossJanjira, Girgaum - Chowpatty have runaways.” This will by January-end. Our inten- Janjira, Girgaum - Chowpatty Kerala will get a very differ- India. The company hopes toand Bhandardara Dam. Phase also generate employment tion was to introduce this as and Bhandardara Dam ent perspective and experi- introduce services in Goatwo will be begin from and infrastructure in these a novel experience for leisure ence of the state. We plan to in 2013 also which willOctober 2013 and include areas and the government is The services will commence travellers coming to Kerala. start the services from allow people to commuteroutes on the Konkan coast also keen on implementing by late January, 2013 And we are concentrating Cochin to Munnar, faster from Goa airport tolike Tarkarli, Harihareshwar this service as it is more cost- more on volume rather than Kumarakam and Alappuzha,” North Goa.and Ganpatipule. effective than building air- margin. Hence, are not over Mumbai gets Shangri-La Hotel The much-awaited Shangri-La Hotel, Mumbai recently opened its doors to guests. The hotel is located 15 kilometres from Mumbais international airport, nestled between the city’s two main commercial areas — Nariman Point and Bandra Kurla Complex. “It is our pleasure to announce the official opening of the Shangri-La Hotel, Mumbai, which is the group’s second hotel in India. We look forward to welcoming guests and providing them with our hallmark hospitality from the heart,” said Greg Dogan, President and CEO, Shangri-La International Hotel Management. 4.65 lakh domestic air passengers The total domestic pas- month of October 2012 the month of November sengers carried by the were 45.55 lakhs. This 2012 is as follows: Air scheduled domestic airlines shows that 4.65 lakh more India-20.7 per cent, Jet in the month of November passengers travelled in the Airways-18.3 per cent, 2012 were 50.20 lakhs. The month of November 2012 JetLite-6.9 per cent, total domestic passengers compared to October 2012. IndiGo-27.3 per cent, Spice carried by the scheduled The market share of sched- Jet- 19.5 per cent and Go domestic airlines in the uled domestic airlines for Air- 7.4 per cent.
19. AVIATIONTiger Airways on India routeThe alliance will help Via.com and its agent partnersto tap the leisure segment with value for moneypackages with Tiger Airways’ network of over 50destinations in the Asia-Pacific region. T T B U R E AUS ingapore-based low cost carrier (LCC) TigerAirways has now more to offerto the Indian traveller. TigerAirways has joined hands withVia.com as the exclusive travelagent distributor for itstickets in India, Indonesia andthe Philippines. According to VinayGupta, CEO, Via.com, this Vinay Gupta Kaneswaran Avili CEO Commercial Directorpartnership perfectly aligns Via.com Tiger Airwayswith Tiger Airways andVia.com’s strategic initiativesto expand their existing cus- This Customerstomer base, while also expand- partnership can accessing into new geographic mar-kets. This enables both com- also enables Tiger’spanies to better serve the bur-geoning Asian business and the airline to offeringsleisure travel market. “This actively throughwill also act as one-stop assis-tance for other travel needs promote its Via.com’ssuch as hotels and travel other routes networkinsurance. This partnershipalso enables the airline toactively promote its otherroutes by allowing the cus- Airways revealed, “The from India.” Going forward,tomers from India to connect objective of this alliance is to the group aims to increasewith other destinations, con- make it easier for customers flight frequency on its Indiannected through the airline to book flights with Tiger routes and would like to addsuch as Indonesia, Hong Kong, Airways. They can now Kolkata to the network in theMacau, China and Australia,” access the full range of next 12 to 15 months.he added. Tiger’s offerings through To celebrate this part- Via.com’s network of 7,000 The alliance will help nership, Tiger Airways is travel agencies throughoutVia.com and its agent part- offering special promotional India. This acts as an exten-ners to tap the leisure seg- fares from INR 3,900 one- sion to Tiger’s website,ment with value-for-money way all-inclusive of taxes. www.tigerairways.com.”packages with the airline’s Booking period starts fromnetwork of over 50 December 6 -19, 2012 with a Regarding the impor-destinations in the Asia- travel period from February tance of the India market,Pacific region. 1- March 31, 2013. Avili pointed out, “India is a Talking about increasing key market for the airline. We Tiger Airways is keen toties in the B2B and the B2C operate from six Indian cities further expand with its recentmarket, Kaneswaran Avili, and have been experiencing move to Changi InternationalCommercial Director, Tiger load factor of 80 per cent Airport, Terminal 2. Travel agents on track Japan tops with Rail Europe prog. VoA list The Visa on Arrival (VoA) Scheme of the gov- ernment has become pop- ular with the tourists. The scheme registered a growth of 25 per cent dur- ing the period January- November 2012 over the corresponding period of 2011. A total number of 13,903 VoAs were issued during the period January-November 2012 as compared to 11,121 VoAs issued during the corresponding period of 2011. The highest number Kunal Kothari, Executive Director, Rail Europe India (Left) along with Jason Tarabo, a trainer from Rail Europe’s head office in Paris in New Delhi. of 3,913 VoAs was issued In order to increase product awareness and educate the Indian travel agents about to tourists from Japan fol- its products and offerings, Rail Europe India conducted training programmes for lowed by New Zealand retail agents, General Sales Agents (GSAs) and their sub-agents across India. The (2,645) and The programme received a massive response from the travel trade. The agents were made aware of new products from Rail Europe’s upgraded portfolio. Philippines (2,205).
20. 20 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 ANALYSISSaying ‘I do’ on foreign shoresIndian weddings are getting larger than life and are increasingly becoming a booming affair involving largescale expenditure. Realising the worth of hosting Indian weddings abroad, foreign tourism boards andhotels are keen to attract this niche segment. D E N C Y M AT H E W and resorts being booked to The global economic conduct a traditional Indian meltdown had little effect onR ecently, a Karan Johar directed movie showedan India-based family choos- wedding in the exotic islands of Thailand. These glimpses from reel life have now come the huge Indian wedding budgets. With wedding themes getting extravaganting Thailand as a wedding alive in real life too, as many and over-the-top, manydestination for their son’s Indian couples and families international hotels andwedding. What followed on are opting for a destination resorts are bending back-screen were charter flights wedding away from India. wards to accommodate the requests of Indians families. While special chefs are Malaysia being flown down to cater to the large wedding “A segment that has grown entourage, there are alsoexceedingly well is the wedding special arrangements beingsegment in Malaysia. Many dis- made to facilitate the Indiancerning Indian families now prefer weddings which includeto host their weddings in more arranging special garlandsexclusive surroundings and and lights to king-sizeMalaysia has plenty of just that. In chandeliers.2011, over 30 Indian weddings Spreading overseas travel packages and tie-upswere held in Malaysia. Favourite Manoharan Periasamy Among international with Malaysia Airlines and Thailandamongst the destinations are Director destinations, Indians have other 5-star properties to Thailand too has witnessed aLangkawi, Pangkor, Penang and Tourism Malaysia shown a lot of interest in encourage and attract Indian lot of Indian weddings over theKuala Lumpur. More than a dozen Thailand, Malaysia, South wedding planners. Besides years. “Over 100 large-scale wed-of India’s leading wedding planners have been taken on host- Africa and Mauritius for wed- this, they have conducted dings ranging from 200 to 800 peo-ed tours to Malaysia to discover the best that is on offer,” ding destinations. Malaysia many fam tours for Indian ple were organised in Thailand insays Manoharan Periasamy, Director, Tourism Malaysia. has drafted many affordable wedding planners to experi- 2011. In 2012, the Mumbai office ence first-hand service and facilitated 20 weddings in Thailand. facilities available as well as To increase our growth and attract possible venues for different more Indian weddings, we facilitate budgets. All these efforts family or wedding planners in terms Sethaphan Buddhani have borne fruit as they have of immigration, welcome reception, Director Tourism Authority of Thailand seen an increasing interest provide Thai cultural show and among people from Gujarat, ticket to bride and groom who are Rajasthan, Uttar Pradesh, really keen to see the wedding venue. We also support with Maharashtra, Tamil Nadu and upgrading flight tickets to business class and we also inform Andhra Pradesh in holding the family in terms of names of wedding planners in India and their weddings in Malaysia. Thailand,” says Sethaphan Buddhani, Director, Tourism Authority of Thailand. New York City Seeing the large stream of income that weddings generate and the potential of this market, many new destinations are emerging which aim at wooing the wedding planners. Even long- haul and expensive destinations like New York City are ready to host the Indian weddings on its soil. “NYC & Company has start- ed a ‘NYC I DO’ initiative to promote the City as a wedding des- tination for all couples. We work with wedding organisers to consider New York City’s hot spots or most elegant venues to Makiko Matsuda Healy tie the knot. The large NRI community in America often considers VP Business Development a reception or other events in India and New York City to invite NYC & Company family, friends and business partners for the big occasion. Our hotel members offer year-round attractive wedding arrangements and fine Indian cuisine with regional variations are available,” says Makiko Matsuda Healy, VP Business Development, NYC & Company. Jet Airways expands code-share agreement with Etihad Airways Jet Airways has placed its code-share to Paris is in code on Etihad’s flight oper- addition to the existing ating out of Abu Dhabi to code-share between Jet Paris Charles de-Gaulle air- Airways and Etihad Airways port from December 10, on the Abu Dhabi- 2012. This code-share will Mumbai/Delhi routes allow Jet Airways to offer its operated by Jet Airways and guests excellent connectivity the Etihad flights connecting from India to Paris via Abu Abu Dhabi with Dhabi. The airline’s Mumbai, Delhi, Kochi, JetPrivilege members will Thiruvananthapuram, earn JPMiles for their entire Airways code-share flights Kozhikode, Chennai and journey when they fly on Jet from India to Paris. This Hyderabad.
21. STATES JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 21Bekal – The new kid on Kerala’s blockBekal has been identiﬁed as an untapped tourist destination by the Government of Kerala.Kerala will promote Bekal to attract repeat travellers and off- beat travellers. T T B U R E AU developed in the region. From Resort & Spa Bekal. With the go are Guruvayoor, inbound markets. However, the initial stage itself a rigor- advent of many more resorts Cheruthuruthy, Nattika Beach, Bekal as a destination still“W e are actively pro- moting more of ournorthern areas like Bekal as ous sales activity has been ongoing with focus on print media, developing a movie on and hotels in the region, Bekal, got a much needed impetus. “North Kerala is maturing Nilambur, Palakkad, Wayanad, Kannur, Calicut and Bekal. Out of these places, Bekal and suffers from lack of publicity and quality tourism infrastruc- tures like guides and qualitythese places now hold the Bekal called ‘Bekal-The Big as a region to look out Wayanad are the fastest transport,” says Mathewkey to attract tourism. Water’,” says Dilip Mishra, for. Among the prominent growing destinations for the Joseph, Managing Director, AK AnilkumarPlaces like Bekal are still Resident Manager, The Lalit places where travellers domestic as well as the Pepper Tours. Minister for Tourism, Keralauntapped and have a lot tooffer tourists. There will besubsequent infrastructuraldevelopments in these areasbesides beautifying them,”says AK Anilkumar,Minister for Tourism, Kerala. In 1992, theGovernment of Indiadeclared Bekal as a SpecialTourism Area. The untouchedand scenic landscape, exten-sive beaches, backwaters andunspoilt environs qualifiedDilip MishraResident ManagerThe Lalit Resort & Spa BekalBekal as a potential site for aninternational standard beachdestination. Bekal also hasseveral historic and religioussites. And to tap the potentialof this destination, BekalResort Development Corpo-ration was formed for theimplementation of BekalTourism Project. The BekalMathew JosephManaging DirectorPepper ToursResort DevelopmentCorporation had acquiredland for the developmentof resorts and hotels of starcategory. In 2004, TheBekal Resorts DevelopmentCorporation had leased out 6plots of land to major hospi-tality players with BharatHotels (owner of The LalitSuri Hospitality Group)being one of them. “The Lalit Resort & SpaBekal is the first Five Stardeluxe Resort & Spa to have
22. 22 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 SPOTLIGHT-2013Travel Trade: All guns blazing for 2013The coming year will deﬁnitely be better than the last, believe travel bosses. speaks to the biggest names intravel and tourism and asks them what they expect from 2013 in terms of business.LPTI & TUI India Kuoni India Arjun Sharma, Managing Director Rajeev Wagle, Managing Director India is believed to be one of the best tourist destinations from The year 2013 looks optimistic for the travel industry. This is primarily 2009-2018. According to the World Travel and Tourism Council, because of various economic reforms introduced in the second half of the country has the highest ten-year growth potential. Our focus, the year 2012. Initiatives like FDI in retail and aviation are likely to in the coming year, will remain on exclusive and differentiated boost the Indian economy growth thereby increasing discretionary products. It is our intention to create a range of specific products spending on services like travel. There is a tremendous scope for expan- target at different customer segments and tailored to meet tastes sion and evolution in the market. Increase in number of young travellers of the global consumer. seeking unique, off-beat experiences is opening up new doors to the tourism segment. With a view to enhance loyalty and productivity, cor- porates are setting increasing budgets aside for incentive trips.Nijhawan Group of Companies Travel Spirit International Ankush Nijhawan, Managing Director Jatinder Taneja, Managing Director In 2013, with an infusion of FDI in the aviation sector, domestic airlines India should focus on infrastructure growth. We need to have high- will get a major boost. The investment shall help in a significant quality highways, which will help reduce travel-time from one city increase in load factors of the airlines and hotel occupancy. 2012 was to another. We also need high-speed trains connecting important a challenging year, however the business of the Travel Boutique Online tourist cities, which will help increase tourism. Thirdly, when tourists (TBO) grew by 40-45 per cent. We would also be focussing a lot on are visiting monuments, we need to provide them with a good expe- innovating technology especially for the hotel content. We would also rience. The cities should be clean and so should be the surroundings launch our smartphone applications for our travel partners by early monuments. The developments and upgrading of various 2013. TBO will continue to strengthen its position in India, Middle airports is commendable indeed. Now we have a lot new East and North Africa. We would start our operations in Thailand in airports in India which convey a strong message that we are chang- early 2013. ing for the better. Kuoni India Cox & Kings Dipak Deva, CEO Destination Management, India & South Asia Arup Sen, Director, Special Projects The coming year looks positive. The government has recently eased The incoming foreign tourist arrivals in India registered a growth restrictions on tourist visas which had earlier mandated a two- of 5.9 per cent and this is primarily due to a collective bag of positive month gap between consecutive visits by foreign nationals. This is forces. The recovery of the euro and green shoots in USA, Australia, a positive step and should show results in the coming year. The Canada, Middle East, CIS & Africa was a positive contribution along effort put in by the MOT, in the form of roadshows around the globe, with augmentation of infrastructure including increased hotel inven- is an important way of maintaining tourist interest in India as a des- tory, modernisation of airports due to the Commonwealth Games tination. As for Sita, we will be focussing our attention on issues provided much required relief. On the domestic front, enhanced that will be crucial to our long-term success - the importance of purchasing power further contributed to the growth. quality, technology and training to help meet and exceed customer expectations. Contd. on page 35 TECHNOLOGYInterGlobe Technology Quotient WizieJ B Singh, President & CEO Moondeep Aggarwal, DirectorThe travel and hospitality sector has gone through unprecedented As a technology company, I would be like to comment on the technologytimes amidst challenges such as the economic slowdown, surging demand dynamics for 2013. In this age of technology, we still believefuel prices and rupee depreciation. These posed an imminent risk that there is a high demand for a good online booking engine that worksto the growth of the industry. However, the rate at which technology for wholesalers and travel agents. Moreover, automation products areis seeping into the travel and hospitality sector and the level at high in demand, so that agents can reduce cost of operations and thewhich innovations being introduced by companies, prospects appear airline debit memos. We are planning to launch a solution which willoptimistic for both leisure and business travel. help travel agents to work on all three GDS sans training and increase sales and reduce cost of operations. Abacus India Arzoo.com Jeet Sawhney, Managing Director Amal Purandare, Head Operations Abacus is expecting to see India maintain its position as one of Initiatives like FDI are always good news for the travel Industry, the leading travel markets within the Asia-Pacific region. The trav- which means making more inbound travel. Currently, airlines are el industry within India is set to see greater growth in 2013. This doing their best to delve into Kingfisher’s share of business. In will be brought about both by the stabilisation of the overall avi- 2013, we will also focus on consolidating our B2C customer base ation situation as well as the continued rise of the middle class, and try and further strengthen our B2B stronghold. The end of leading to increased travel. 2013 may also see the beginning of mergers and acquisitions in the OTA space.
23. 24 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 FAMILY ALBUM‘Leading Tourism through turbulent times’The leading decision-makers across different value chains in the tourism industry gathered to attend the interactive session ‘Leading Tourism throughTurbulent Times’ on 12-12-12 in New Delhi. The who’s who took time out to look into best perspectives and the needful directions which will helpthe industry to sail through present testing times.
24. SPOTLIGHT-2013Hospitality: What’s in storeWith mixed fortunes, the general outlook of hospitalitygrowth in India remained disappointing in 2012.However, industry experts forecast 2013 as being theyear when business will bounce back to good health.The Lalit Suri Hospitality GroupSamil Malhotra, Vice PresidentThe start of 2013 may bring some relief to the industry. We expectthis to be a long slog to recovery but would want a real grip toreturn to the industry by 2013. However, we remain optimisticon the long-term growth story for the industry. As our expansionplans, the group is opening two new properties in 2013 - TheLalit Chandigarh and the re-opening of the much-awaited LalitGreat Eastern Kolkata. Also, The Lalit New Delhi has commencedwith celebrations of 25years. The Suryaa New Delhi Greesh Bindra, Vice President and General Manager The industry will remain the same like last year because of the downturn in the European market. However, we can expect sustained growth in the corporate and domestic leisure. Commercial activity and international leisure segment will pick up only in 2014. However, our hotel will witness some major movements in the international leisure segment. The industry will also witness massive rate correction this year. Going forward, the strategy that hoteliers should adopt this year is the exploration of new markets. New travel segments ought to be be created. Suiting the target business areas, it will be wise for hoteliers to concentrate on product augmentation and differentiation and create a different experience for the customers.Fairmont Jaipur Atul Lall, General Manager Fairmont Jaipur opened at a time when the number of luxury room nights offered in Jaipur has gone up to 1500 from 721 just two years ago. In 2011, Jaipur showed a 13 per cent rise in the average room rates. Thus, it is because of the nature of the hotel rooms that business is changing in Jaipur. Traditionally viewed as a leisure destination, Jaipur has emerged as a MICE and wedding market too. The two seg- ments that will drive business for us and the entire Jaipur market in 2013 are wedding and MICE. Incentives are expected to pick up in Jan-March period. The transit travel segment has also been increasing over the last year. There will be fluctuation in the ARRs this year. However, whether it will be negative or positive, is difficult to say now. But whatever the case, it will stabilise eventually. Best Western India Sudhir Sinha, President & COO Overall, for the industry, the growth should be in the range of around seven-eight per cent based on how the global economic environment pans out, specifically related to the European debt crisis and the US fiscal cliff. Also, guest preference is decisively shifting in favour of chain hotels vis-à-vis standalone properties and this trend is expect- ed to increase steadily. Reservations through mobile-based platforms are expected to gain further momentum as more people use the internet through their smartphones rather than through their desk-top/laptop. The role of intermediaries is expected to shrink unless they are able to transformthemselves into MICE specialists and work., work as the in-house corporate travel agency forcorporate houses or focus on niche segments. Leisure HotelsVibhas Prasad, DirectorWe continue to remain bullish on the future of the hospitality indus-try in India, especially in the domestic segment. The popularity ofshort-haul destinations from key metros will gain momentum thisyear. Another important development over the last two years whichwill continue in 2013 is the opening of Kashmir to ‘mass tourism’.India will attract a large number of spiritual tourists. Maha Kumbh2013 in Allahabad is also expected to be on the itinerary of everyspiritual traveller in the first quarter of this year. However, goingforward, there will be a few roadblocks which need to be tackled. Infrastructure issues withair and road connectivity and cheaper overseas destinations with easy connectivity can playspoilsport. Air traffic will remain muted due to high oil prices (high international Brent Crude).
25. 26 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 NTOKorea sees increase in India outboundIndian travellers spent an average of 13.5 days in contrast with other nationalities who spent an averageof 10 days. This only reﬂects the amount of scope outbound travel has as an opportunity for India. T T B U R E AU Korea. Since then the Indian partly helped in boosting 2008. Lee who was visiting among others. Since then, outbound to Korea has been on numbers from the India out- the newly opened Korean the MICE market inK orea Tourism Organisation (KTO) opened a represen-tative office in Mumbai in the rise, says Jae Sang Lee, Director, Korea Tourism Organisation, New Delhi. bound,” he said. Korea has registered a Cultural Center in New Delhi informed. The Korean government selected Korea has garnered expert- ise with support from the government and its initia-2011 and the Korean Embassy “The number of documents growth of 25 per cent from MICE as one of the ‘new tive to develop creativealso appointed VFS to make it required to obtain a visa the Indian market, since it growth engine’ industries, content and technologyeasier for Indians to travel to has been reduced and has opened office in India, in along with green energy indigenous to Korea. Jae Sang Lee Director Korea Tourism Organisation, New Delhi The organisation is also targetting the FITs and family travel from India. “According to a survey conducted by the KTO in 2010, Indians spent US$ 1446 per trip. This is in contrast to other visitors who spent US$ 1298 per trip when visiting Korea. Indian travellers spent an average of 13.5 days in con- trast with other nationalities who spent an average of 10 days. This only reflects that there is a huge scope in this segment,” he pointed out. Comparing India market with China, Lee opined, “Ten years ago, five lakh Chinese trav- ellers visited Korea. In 2011, we received 2.2 million. This is a very sharp curve and we expect this kind of a spurt from India as well.” Virgin Atlantic to connect Delhi and Mumbai with new routes Virgin Atlantic has finalised plans to launch a domestic flying pro- gramme within the UK from spring 2013. The air- line will be adding 24 domestic flights a day within the UK to its exist- ing long haul network that will strengthen connectiv- ity for its Indian passen- gers. The airline will focus its operations on flights to and from Scotland. From April 2013, the airline will operate six round-trip flights a day between Heathrow and Edinburgh, with three daily round-trip flights between Heathrow and Aberdeen. The airline has also utilised three of its own Heathrow slot-pairs to complement the new Scottish routes with three daily round-trip services between Heathrow and Manchester from March 31, 2013.
26. SPOTLIGHT-2013 JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 27Looking on the brighter sideAfter combating challenges in 2012, travel associations are looking forward to brighter prospects in 2013. Theveterans are hoping that taxes will be reduced, thereby bringing a breather for the industry. reports.OTOAI IATO ADTOI Guldeep Singh Sahni, President Subhash Goyal, President Subhash Verma, President The industry is currently caught We had been pressing for the The year 2013 will surely be a good one between ‘A Rock and A Hard Place’. On demand of granting industrial status for domestic tourism in India. As the one side, it is extremely vulnerable to and similar benefits to the tourism growth in the international tourist external shocks and events and on the industry. We hope that in year 2013, arrivals has been constant, the rise in other side, it is battling an internal many such demands of our inbound domestic tourists will drive tourism. transformation with the increased use industry will be accepted. There is Tour operators should make use of the of technology and changing market a strong case for extending the tax opportunity. They should utilise the dynamics. Going forward, I feel, how benefits to the travel industry, which time in strengthening the manpower in the industry faces the external head- we’ll urge the MOT to pursue with the Ministry of Finance. the office by providing special trainingwinds and internal shocks will define the market in the years There are merits in opening the skies further. programme and educational tours with-to come. 2013 promises to be a great year for our association. in the country to launch new packages based on new products. WTTC, India Initiative TAFI IAAI Vikram Madhok, Praveen Chugh, Vice President Biji Eapen, President Former Chairperson This uncertain trend might also spill over 2013 will be a promising year for the to the next year. Experts’ fears are com- inbound business. The MOT, India is high on the priority radar of pounded by the thought that the coming Government of India has a new team. leading developed countries, which budget might add to the existing tax bur- Initiatives such as ‘Hunar se Rozgar’ are now in the advanced stages of den adversely affecting the existing tourist programme, Clean India campaign, economic revival. This means that flow to the country. However, it is hoped safe and honourable tourism and the after a lull due to difficult economic that India’s inbound tourist volume will promotion of medical and wellness conditions, Incredible India will reg- grow due to its rapidly increasing average disposable income, rising tourism are definitely going to yield ister rapid increase in arrivals. The number of business opportunities, vast natural and cultural positive results. With the new team, it is expected that continuityrecent announcement of the Kerala Government to to start its resources and increased spending by the government on developing will be maintained in implementing above programmes in anown airline is a step in the right direction. accelerated manner. tourism infrastructure.
27. FAMILY ALBUM JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 29Neptune Foundation’s charity polo matchThe Jaipur Polo Ground in New Delhi was buzzing with activity as diplomats, bureaucrats, businessmenand socialites got together to cheer their favourite team to victory at the Neptune Foundation Charity PoloMatch. The Ambassador of Thailand to India, Pisan Manawapat, was the chief guest at the event. TheAmazing Thailand Team lifted the cup beating Team Constance.
28. SPOTLIGHT-2013 JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 31Wooing Indian travellers in 2013Even as people tighten their belts bracing for the year ahead, tourism boards get ready with a host of newproducts and promotional plans to woo Indian travellers. reports...South African Tourism Tourism Australia Tourism NewHanneli Slabber, Country Manager Nishant Kashikar, Country Manager Zealand2013 will see some interesting initiatives by South We expect the growth momentum for visitor arrivalsAfrican Tourism in India. Increasing competition to continue in 2013. Our focus will remain on devel-from other tourism boards and the present con- oping demand for Australia as a holiday destinationdition of the economy will be a challenge for us. among the affluent, well-informed, seasoned trav-The key to success will be to deal with the chang- eller, residing in the top metro cities, especially ining travel patterns and preferences effectively by Mumbai and Delhi. Simultaneously, there will bediversifying our products, maintaining excellent initiatives to develop the business events segmentservice and innovating our marketing channels. and on gaining more incentive visits to Australia.The most critical element would be to ensure that we deliver value for money The Tourism Forecasting Committee estimates arrival of 178,000 visitors forholiday experience. the year 2013/14. Mischa Mannix-Opie Regional Manager - South & Atout France Ministry of Tourism, Oman South East Asia Currently, India is our 12th largest Catherine Oden, Country Manager Lubaina Sheerazi, India Representative market and we expect it to grow The global economic situation will, to a large We have managed to reach out to people in Tier II at a steady pace. Based on extent, influence travel trends for the first half of cities of Pune, Hyderabad and Ahmedabad in 2012 Tourism New Zealand’s research, 2013. At our end, we will renew our efforts to besides the Tier I cities of Mumbai, Delhi, there are approximately over 21 present France as an affordable destination and Bengaluru and Chennai. In 2013, we want to take million people in India who fall make it attractive for our potential visitors. We are it to the next level and reach out to more cities. into this category of travellers. confident that we will find ways to cope with We hope to increase the passenger numbers from This coupled with the rise in adverse situations and will find different means of India to Oman. We also hope to create more brand spending power of Indians make generating footfalls to France. All our best efforts awareness for Oman through our Bollywood asso- the future appear pretty bright forwill be put forth to increase arrival figures for 2013. ciation with the movie ‘Once Upon a Time in Mumbai Again’ which is slated an increase in the number of to release in mid 2013. Indian travellers Continued overleaf
29. SPOTLIGHT-2013Contd. from page 31Canadian Tourism Commission, Representative in IndiaTina Singh, Assistant Vice PresidentIn 2013, CTCs main focus continues to remain on the Travel Trade.Approximately 77% of the budget would be spent on marketing activitiesthrough the trade. While we have already obtained good presence in Delhiand Mumbai, we would be expanding our sales network in 2013 to newermarkets like Bengaluru, Hyderabad, Chennai and Kolkata by conductingtraining seminars to educate the travel trade in these cities on the desti-nation. Further, we will be launching Signature Experience Collection (SEC)in the India market where the destination will be repositioned as a trulyunique, experiential destination. We also plan to develop co-op programmes with tour operators. Wewill also be promoting our consumer website ‘Keep Exploring’ in 2013. Macau Government Tourism Office, India Madhvi Awasthi, Media Manager Despite a gloomy global economy, the Indian market performed well in visitor arrivals in 2012. 2013 is going to be an important year for Macau’s tourism industry, as we celebrate the 60th Macau Grand Prix and 25 years of the Macau International Fireworks Display Contest. Besides promoting our heritage sites and other attractions, we will continue to focus our efforts on business tourism initia- tives. We have been expanding our tourism products to diversify our sourcemarket profile. We will also leverage our recently launched Wedding Incentive Scheme and StudentExcursion Incentive Scheme to boost visitor arrival figures. The Incentive stimulation plan offered byMacau Government Tourist Office (MGTO) helps agents and corporate look at Macau as a destination forbusiness movement. We have had group moments throughout the year to the tune of 200 – 1800.Phillipines Tourism Marketing Office, IndiaChetna Singh, Senior Marketing ManagerIndia is an emerging market with a vast source of potential travellers.Over the past ten months, the Phillipines recorded a double-digit growthof 42.0 per cent with month-on-month comparison for October 2011and 2012. This milestone may be attributed to the recent implemen-tation of the 14-day visa-free entry facility for Indian tourists with theexisting valid multiple entry visa of US, Japan, Australia, Canada,Schengen, Singapore or UK (they should have travelled to these desti-nations at least once). The Phillipines Tourism Marketing Office in Indiais expecting to bolster Indian travel to the Philippines through integrated marketing efforts in 2013.We predict an increase in the number of inbound travellers from India in the coming years as thePhillipines is fast becoming a destination of choice amongst the Indians.Sterling Holidays opens 19th resort Sterling Holidays, a to be one that exudes beauty engage members and guestsVacation Ownership and and charm. The USP of The in fun-filled, memorable hol-Leisure Hospitality Company, Sanctuary thus is its location. iday experiences.opened its 19th resort, With the majestic view of the The hotel also hopes toDharamshala - The Dhauladhar range and the attract MICE inspite of beingSanctuary. Talking about the gurgling, perennial brooks of located in a leisure zone. Allchoice of location for the the Beas River, it is the loca- of Sterling’s resorts in facthotel, Lata Subramanian, tion which is the property’s are located in leisure localesVice President - Marketing of biggest draw. It offers won- in India and are built to offerSterling Holiday Resorts derful scenic canvas of stunning views of the desti- nation. “This fact alone makes each of our resorts the perfect choice for offsite conferences and events as the breathtaking views and fresh air prove to be invigourating for MICE dele- gates. The MICE offering from Sterling is not a new venture as our resorts have been built to host conferences from inception. Sterling(India) says, “At Sterling, Himalayas and the emerald offers complete MICE solu-great emphasis is laid on green Kangra Valley. The tions at value pricing, whichchoosing the locations for the property is also very close to include well-equipped con-resorts within each destina- the Norbulingka monastery.” ference facilities and guesttion. The goal remains to The full-service, modern rooms, banquets, airportdelighting holidayers with resort has 26 elegantly fur- transfers and a team of ‘Funstunning views. With that nished rooms, a multi-cuisine Rangers’ who organize avery philosophy, when it restaurant, bar, conference range of holiday and teamcame to choosing a destina- facilities and a range of recre- building activities,” saystion for our new resort, it had ational activities designed to Subramanian.
30. SPOTLIGHT-2013 JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 35New Year to see more in-out trafficThe year 2012 saw a lot of ups and downs in the tourism industry. In the initial months tourism was movingslowly, but picked up towards the end of the year. spoke to some of the leading travel agents and askedthem to review the year that was 2012. Contd. from page 22Nomad Travels Thomas Cook (India)Ajay Prakash, Chief Executive Madhav Pai, Director – Leisure Travel (Outbound)2012 was a year that saw some tough times for the industry. Young Thomas Cook India has bucked the trend by launching SummerIndians have shown a move towards niche or experiential holidays - Tours – ‘European Holiday Supermarket’ and ‘American Holidayand this trend will grow. We shall crawl past the 6 million mark for Supermarket’ this October for 2013. This unique ‘Super Market’inbound tourists, but at less than 0.5% of global tourism. India is far concept has been impactful and our forward booking position isfrom realising its potential for inbound tourism - and the reasons are already up by an impressive 65% . Almost 45% of our individualthere for all of us to see. Its heartening to see additional rooms being holiday travellers are youth, and this segment is poised to grow atadded in all the major cities. Hopefully, that will keep room rates at a an exponential rate of 25-30%.reasonable level for both inbound as well as domestic tourists. Pepper Tours Inorbit Tours & Travels Mathew Joseph, Managing Director OmPrakash Sehgal, Director In 2013, business will be difficult and travel operators who are more proac- This year was full of evolution and changes and Im happy to see that tive in terms of advertising, media and networking will do well. In terms we all were able to adopt to the changes. For 2013, we will have to of inbound tourists, UK, Russia and Australia will be our biggest source come up with innovative strategies and business model. If there is any markets. Places like Kashmir will do well in 2013 as it is opening up and external unrest in the Indian economy on macro level, our tourism has the potential to attract tourists. Kerala market will face stiff competition industry will be influenced on a greater scale. Thus, all service providers from other markets unless it will become more flexible in terms of its hotel need to be cautious and at the same time start with new products, rates. Outbound travel will increase in 2013 to Far East and Middle East innovative marketing strategies and come up with affordable travel along with niche destinations in Europe. packages to attract our booming middle class.
31. 36 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 FAMILY ALBUMAbacus India gets trade on the dance floorNovember was a busy month for the Indian travel industry as Abacus India staged trade gatherings in Mumbai, Delhi, Bengaluru and Kolkata. The eventswere well-attended and received by the industry partners in the cities. Different themes were explored in each venue. Mumbai went Hawaiian, replete withflower garlands, while the Kolkata event went ‘Disco Nite’ with travel consultants turning up in grooving outfits and dancing the night away.FICCI rollsout CITI FICCI in partnership Club Med rolls out red carpet for Indianswith the state govern- Having 80 resorts worldwide, the USP of the Club Med is their ‘All-Inclusive’ resorts. Sincements and the Ministry ofTourism will organise successfully launching the concept of ‘All-Inclusive’ resorts many years ago across the world,the first-ever two-dayfocussed Conclave on Club Med hopes that Indians too will soon see value-for-money in this product.Investment in TourismInfrastructure (CITI). Itwill encompass exclusive T T B U R E AU in luxury travel in India. Indiastate presentations, B2B now has a lot of FITs who takemeeting of investors withstate governments and T he ‘All-Inclusive’ pack- ages of Club Med include accommodation and all meals shorter breaks to spend more time with their family because of which we thinkexhibition by organisationsin the hotel supply chain, and transfers. The guests that this ‘All-Inclusiveforging one to one meet- have, at their disposal, exqui- Holidays’ will work in India,” says Vijay Sharma, Countryings with their target con- Manager, Club Med, Indiasumers during January 16-17, 2013 at the Federation Club Med, a FrenchHouse, FICCI. Investors in company owns several pre-tourism infrastructure mium resorts across thefrom across India and a globe and currently, the com-strong 50-member Asian pany receives more thanAmerican Hotel Owners 2000 Indian families acrossAssociation ( AAHOA) del- its properties with 80 peregation from USA led by cent staying at their Asian lagoons. Club Med’s core include the relaxing volley- time in the sunshine. Andtheir Chairman, members resorts while 20 per cent in charges also include unlimit- ball, surfing, golf, archery, there is an element of enter-of FHRAI, HAI, IHHA, their European resorts. Vijay Sharma ed quantities of alcoholic and tennis, beach soccer, kayak- tainment behind every Clubmembers from state level Country Manager non-alcoholic beverages. The ing, snorkeling and flying tra- Med stay as there are dailyhotel associations and Club Med, India all-inclusive concept ensures peze. The chain’s ‘Kids Clubs’ entertainment shows featur- A la carteorganisations in the hotel that the guests’ adrenaline are state-of-the-art facilities ing live performances.supply chain will forge ties site buffets, chef’s specials levels don’t reach safe lows, where trained professionals The all-inclusive concept and specialty bars. And also thanks to a cross-section of look over and entertain the “Our concept of ‘All- ensures that guests remainthrough B2B meetings the dining locations are set in activities and adventures young ones while their par- Inclusive’ is still new in India. entertained thanks to activitieswith one another. picturesque spots such as sports at each resort. These ents and guardians have their However, we now see a rise and adventures sports
32. 38 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 FAMILY ALBUM OTOAI celebrates 1 anniversary st OTOAI (Outbound Tour Operators Association of India), which was formed last year to boost Indias outbound tourism, has recently completed one year of success and achievements. Moving forward in the next year, JANUARY the association is all geared up with increase in its member base (currently has 170 active members), enhanced relationship with NTOs and with its foraying into the smaller cities of India.4-6 Chennai Travel & Tourism Fair8-13 Gujarat International Travel Tourism & Hospitality Expo9 Coimbatore Tourism Authority of Thailand’s B2B Event11 Mangalore Tourism Authority of Thailand’s B2B Event11-13 Bengaluru Travel & Tourism Fair14 Pune Tourism Authority of Thailand’s B2B Event16-17 New Delhi FICCI’s Conclave on Investment in Tourism Infrastructure 201316-18 New Delhi Tourism Malaysia’s Roadshow19 Kolkata Tourism Malaysia’s Roadshow20-22 Guwahati ATOAI’s Annual Convention21 Mumbai Tourism Malaysia’s Roadshow21 Mumbai Tourism Fiji’s Roadshow22 Ahmedabad Tourism Fiji’s Roadshow23 Kolkata Tourism Fiji’s Roadshow23 Chennai Tourism Malaysia’s Roadshow24 New Delhi Tourism Fiji’s Roadshow24-27 Singapore Zak Salaam India Tourism Expo - Singapore25-27 Switzerland Travel Expo25-27 Coimbatore Holiday Expo25-27 Nagpur India International Travel Exhibition25-27 Germany Leisure Travel Market30-3 Spain Fitur31-2 Kochi India International Travel Mart Cochin FEBRUARY5 Mumbai Austrian National Tourist Office’s B2B Event6 Chennai Austrian National Tourist Office’s B2B Event7 New Delhi Austrian National Tourist Office’s B2B Event12 Ahmedabad Tourism Philippines’ Roadshow13 Kolkata Tourism Philippines’ Roadshow19 Mumbai Disney Parks - Disney Days Trade Event21 Delhi Disney Parks - Disney Days Trade Event22 Ahmedabad Macau Govt Tourist Office’s Trade Workshop22 Mumbai Canadian Tourism Commission Agents Training Programme25 Delhi Canadian Tourism Commission Agents Training Programme25-26 New Delhi ATOUT France’s Paris Promotion27-1 Mumbai ATOUT France’s Paris Promotion27- 2 Jaipur Canadian Tourism Commission’s Focus Canada India28-2 Kolkata IITM Kolkata MARCH1 New Delhi Starwood Hotels Worldwide’s Sales Expo for B2B / MICE & Corporate Agents2 Kolkata Starwood Hotels Worldwide’s Sales Expo for B2B / MICE & Corporate Agents4-6 Thailand Kiwi Link South & South East Asia8 Chandigarh Macau Govt Tourist Office’s B2B Workshop22 Kolkata Macau Govt Tourist Office’s B2B WorkshopFor more information, contact us at: firstname.lastname@example.org
33. Calendar of Travel Events JANUARY MARCH JULY 1 Delhi Starwood Hotels4-6 Chennai Travel & Tourism Fair Worldwide’s Sales Expo for B2B / 5-7 Kolkata TTF8-13 Gujarat International Travel Tourism & MICE & Corporate Agents 9 Chennai Macau Govt Tourist Office’s B2B Hospitality Expo Minimart 1-3 Vijayawada India International Travel Exhibition8-13 Utrecht, Holiday Fair (IITE) 10 Bengaluru Macau Govt Tourist Office’s B2B The Netherland Minimart 2 Kolkata Starwood Hotels Worldwide’s9 Coimbatore Tourism Authority of Thailand’s Sales Expo for B2B / MICE & 12-14 Hyderabad TTF B2B Event Corporate Agents 19-21 Bengaluru IITM Bangalore11 Mangalore Tourism Authority of Thailand’s B2B Event 4-5 Warsaw & Polish Outgoing Workshop 26-28 Chennai IITM Chennai Katowice, Poland11-13 Bengaluru Travel & Tourism Fair 4-6 Thailand Kiwi Link South & South East Asia AUGUST14 Pune Tourism Authority of Thailand’s B2B Event 6-10 Berlin, Germany ITB16-17 Delhi FICCI’s Conclave on Investment in 7-9 Guangzhou, China Guangzhou International Travel Fair Tourism Infrastructure 2013 8 Chandigarh Macau Govt Tourist Office’s B2B 9-11 Aurangabad IITE16-18 Delhi Tourism Malaysia’s Roadshow Workshop 16-18 Ahmedabad TTF16-18 Delhi South Asian Travel and Tourism 14 Moscow, Russia Luxury Travel Mart 20 Chennai German India Pool, B2B Event Exhibition (SATTE) 15-17 Raipur Indian International Travel Exhibition 22 Delhi German India Pool, B2B Event17-20 Helsinki, Finland Matka Expo Nordic Travel Fair (IITE) 23-25 Surat TTF19 Kolkata Tourism Malaysia’s Roadshow 19-21 London, UK International Confex 30-1 Sept Mumbai TTF20-22 Guwahati ATOAI’s Annual Convention 20-23 Moscow, Russia Moscow International Travel and21 Mumbai Tourism Malaysia’s Roadshow Tourism Exhibition (MITT)*2121-22 Mumbai Mumbai Tourism Fiji’s Roadshow SATTE Mumbai 21-24 Gothenburg, Sweden Tur SEPTEMBER 22 Kolkata Macau Govt Tourist Office’s B2B 2-3 Delhi Atout France’s ‘France22 Ahmedabad Tourism Fiji’s Roadshow Workshop Promotion’23 Kolkata Tourism Fiji’s Roadshow 25-27 Abu Dhabi, UAE GIBTM* 2-4 Beijing, China China Incentive Business23 Chennai Tourism Malaysia’s Roadshow 27-29 Kiev, Ukraine UITT* Travel Market (CIBTM)*24 Delhi Tourism Fiji’s Roadshow 4-6 Mumbai Atout France’s ‘France24-27 Singapore Zak Salaam India Tourism APRIL Promotion’ Expo - Singapore 6-8 Mumbai IITM Mumbai25-27 Switzerland Travel Expo 6-8 Pune TTF25-27 Coimbatore Holiday Expo 4-6 Baku, Azerbaijan Azerbaijan International Tourism Fair (AITF)* 8-11 Prince Edward Canadian Tourism Commission’s25-27 Nagpur India International Travel Exhibition 5 Lucknow Macau Govt Tourist Office B2B Island, Canada Go Media25-27 Germany Leisure Travel Market Workshop 13-15 Delhi-NCR IITM Gurgaon30-3 Madrid, FITUR* Spain 8-9 Cape Town, International Luxury Travel Market 17-20 Moscow, Russia Otdykh Leisure31-2 Kochi India International Travel Mart South Africa Africa (ILTM Africa) 17-20 Moscow, Russia Luxury Leisure31-3 Feb Istanbul, Turkey EMITT* 9-11 Beijing, China China Outbound Travel Tourism 24 Kiev, Ukraine Luxury Travel Market Mart (COTTM)* 24-27 Paris, France International French Travel Market FEBRUARY 11-13 Novosibirsk, Russia SITT (TOURSIB)* Top Resa 14-16 Jaipur Great India Travel Bazaar 25-27 Astana, Kazakhstan Astana Leisure*2-3 Innsbruck, Austria Travel Trend 21-24 Auckland, Tourism New Zealand 27 Almaty, Kazakhstan Luxury Travel Market New Zealand TRENZ 20132-4 Chandigarh India Travel Mart (ITM) 30-3 Oct Cancun, Mexico International Luxury Travel 23-25 Sao Paulo, Brazil World Travel Market5 Mumbai Austrian National Tourist Office’s Market Americas (ILTMA)* B2B Event Latin America*5-6 London, UK The Travel Technology Show 23-26 Riyadh, Riyadh Travel Fair5-65-6 London, UK Tel Aviv, Israel Business Travel & Meetings Show International Mediterranean 24-26 Saudi Arabia Almaty, Kazakhstan International Tourism OCTOBER Tourism Market Kazakhstan Fair (KITF)* 1-3 Bangkok, Thailand IT&CMA CTW6 Chennai Austrian National Tourist Office’s 4-6 Indore IITE B2B Event7 Delhi Austrian National Tourist Office’s B2B Event MAY 10-12 St. Petersburg, Russia Inwetex-CIS Travel Market 5-7 Stuttgart, German Travel Mart 10-12 St. Petersburg, MICE Industry7-10 Prague, Holiday World Russia Czech Republic Germany 14-18 Hanzhou, China Canadian Tourism Commission’s8-10 Mumbai TTF & OTM 6-9 Dubai, Arabian Travel Showcase Asia12 Ahmedabad Tourism Philippines’ Roadshow UAE Market (ATM)* 18-21 Taipei, Taiwan Taipei International Travel Fair13 Kolkata Tourism Philippines’ Roadshow 9-11 Shanghai, China World Travel Fair 23-25 Singapore ITB Asia14-16 Delhi TTF & OTM 11-14 Durban, Indaba Expo14-17 Milan, Italy BIT South Africa NOVEMBER18-21 Johannesburg, Meetings Africa 12-15 Ottawa, Canada Canadian Tourism South Africa Commission’s Rendezvous19 Mumbai Disney Parks - Disney Days Trade Canada Event 13-15 Kuwait City, Travel World Expo 4-7 London, World Travel Market* Kuwait UK (WTM)21 Delhi Disney Parks - Disney Days Trade Event 16-18 Lugano, Meeting Luxury 6-7 London, UK Business Travel Market22 Ahmedabad Macau Govt Tourist Office’s Trade Switzerland 11-14 Costa Daurada, International Golf Travel Market Workshop Spain22 Mumbai Canadian Tourism Commission JUNE 22-24 Pune IITM Agents Training Programme 22-24 Pune IITM Pune22-24 Bhubaneswar Holiday Expo23-25 Ahmedabad Indian Travel Mart (ITM) 3-6 Shanghai, China International Luxury Travel 26 Delhi German National Tourist Board Market Asia (ILTMA)* Roadshow’s B2B Event25 Delhi Canadian Tourism Commission Agents Training 11-13 Chicago, USA Americas Incentive 27 Bengaluru German National Tourist Board Programme Business Travel & Roadshow’s B2B Event25-26 Delhi ATOUT France’s Paris Meetings Exhibitions (AIBTM)* 29 Mumbai German National Tourist Board Promotion 13-16 Hong Kong, International Travel Expo Roadshow’s B2B Event26-27 Melbourne, Asia Pacific Meetings and SAR China 29 -1 Dec Hyderabad IITM Hyderabad Australia Incentive Expo (AIME) 13-16 Hong Kong, ITE MICE27-1 Mumbai ATOUT France’s Paris Promotion SAR China27- 2 Mar Jaipur Canadian Tourism Commission’s Focus Canada India 21-23 Beijing, China Beijing International Tourism Expo (BITE) DECEMBER27-3 Mar Lisbon, Portugal BTL 26-27 Auckland, Tourism New Zealand 2-5 Cannes, France International Luxury28-2 Mar Kolkata IITM Kolkata New Zealand MEETINGS 2013 Travel Market* *For more details, contact: email@example.com
34. NEWSTeeing off on Indian groundsIndia Golf Tourism Association (IGTA) will kickstart2013 on a positive note by participating in the Ministryof Tourism’s North East International Travel Martscheduled to be held in January in Assam… Secretary, Vipan Sharma- Jt. T T B U R E AU Secretary and RK Mathur- Treasurer. The IGTA officialsL eading golf enthusiasts from the tourism andhospitality industry have desire to work closely with the Ministry of Tourism to ensure that Golf in nearcome together to launch future becomes a major con-India Golf Tourism tributor to the tourist arrivalsAssociation (IGTA), which in India.strives to enhance India’s golfofferings. The new associa- Here, Sehgal adds, “Golftion also strives forward to is India’s best kept secret.bring International Golf Meet The country has the rareAsia 2014 to India. Rajan Sehgal advantage of having an array President IGTA of golf courses from the met- As per Rajan Sehgal, ros to the mountains as wellPresident, IGTA, “The India as courses with great histor-Golf Tourism Association has conduct an annual Golf ical importance. Once inbeen formed to bring all golf Tourism Conference, work as India, the tourists comingcourses and golf tour promot- a dialogue facilitator with all arriving for experiencing golfers on one platform. This stakeholders to better pack- will also be inspired byhelps in bringing better age the Indian golf product to India’s attractions such asunderstanding and coordina- maximise foreign visitor spa, culture, adventure, din-tion among various stake- arrivals in India,” he added. ing and business offerings.”holders promoting golf in IGTA has planned a hostIndia. Our membership will of events and will kick startbe open to travel and touroperators, golf courses, 2013 on a positive note by Plan of action participation in the Ministryhotels, airlines, state tourism of Tourism’s North East The IGTA was launched in theboards and international International Travel Mart first week of December 2012tourism organisations.” scheduled to be held in at Suryaa, New Delhi “IGTA hopes to bring in January in Assam. The IGTAthe prestigious International was launched in the first The IGTA officials desire toGolf Meet Asia 2014 to India. week of December 2012 at work closely with the Ministry of Tourism to ensure that GolfBesides this, the association Suryaa, New Delhi and its in near future becomes awill work towards inviting executive team also includes major contributor to the touristforeign golf tour operators to Gajender Singh-Vice arrivals in Indiaexperience golfing in India, President, Uday Marwah-IGTA launched in New DelhiThe IGTA was launched in the first week of December 2012 at Suryaa, NewDelhi and its executive team includes Gajender Singh-Vice President, UdayMarwah-Secretary, Vipan Sharma- Jt. Secretary and RK Mathur-Treasurer.The IGTA will strive forward to make India a leading golfing destination. Courtyard Kochi Airport by Marriott Strategically located 300 have a contemporary look Rooms making it the highest meters from the Kochi and feel, the hotel reflects room inventory in the vicin- International Airport, the refreshing hospitality ity of the Kochi International Courtyard by Marriott, Kochi offered by the Marriott Airport. All the rooms come Airport is well connected to Group. The hotel has 107 fully equipped with hi-speed all major destinations in and rooms that include 7 Suites, internet, ergonomic seating, around Kochi. Designed to 22 Twin Rooms & 78 King tea/coffee maker etc.
36. CLIPBOARD JANUARY 1 ST FORTNIGHT ISSUE 2013 TRAVTALK 43
37. 44 TRAVTALK JANUARY 1 ST FORTNIGHT ISSUE 2013 MOVEMENTSBhutan Tourism Corporation Limited Marriott Hotels India JW Marriott Hotel New Delhi AerocityDelhi Delhi New DelhiVishal Kumar has been appointed as the Head Sales & Vishal Gupta is the new Director of Travel Trade Sales for the Josef Schuppler has been appointed as the Director ofMarketing - India Representative for Bhutan Tourism Corporation Marriott Hotels India. Prior to this stint, he was the Director of Operations at the JW Marriott Hotel New Delhi Aerocity, whichLimited (BTCL). He brings with him almost Sales for the Greenbelt Marriott and Marriott is scheduled to open in early 2013.13 years of experience in Hospitality & Inn & Conference Centre UMUC in Maryland, Schuppler has over seven years ofAviation industry. In his current role, he USA. He has been with Marriott International experience in managing the Food &would take care of Sales & Marketing for 12 years now and has extensive Beverage division across Marriott hotelsand setting up Bhutan as a destination international work-experience that covers in Asia including the JW Marriott Hongfor the Indian Market. Kumar has worked countries such as Australia, St. Kitts Kong, JW Marriott Beijing and JWwith Eaton Smart Transit hotel – T-3, DIAL (Caribbean) and United States before Marriott Shanghai. He tables invaluablefor the T3 Operations & Project Planning returning back home to India. multi-property experience, off-property& hotels in various locations in India such Gupta has worked with events and expertise in F&B as well asas InterContinental The Grand & eminent brands such as Hotel operations management.The Grand New Delhi. InterContinental, Sydney and The Hilton New Delhi. Bengaluru Marriott Hotel Whitefield Bengaluru Neeraj Maharshi is the new Director of Sales and Marketing at JW Marriott Hotel New Delhi Aerocity. He comes with 15 Sonika Chaturvedi is the new Director of Human Resource Gaurav Apte has joined the Bengaluru Marriott Hotel, years of experience in the hotel industry. In his previous role, at the Bengaluru Marriott Hotel Whitefield. She Whitefield as the Director of Rooms. In this Maharshi held the position of the Director of Sales and comes in with 14 years of experience in profile, he will be responsible for overseeing Marketing at the Jaipur Marriott. He was the field of Human Resources, financial interactions & transactions. also instrumental in positioning the organisation development, training & Previously, Apte was associated with the Jaipur Marriott as the ideal destination customer service in hotels, telecom & Courtyard by Marriott, Pune Hinjewadi as for MICE and leisure business. In his BPO. Prior to joining this profile, the Director of Rooms, where he played a present profile, he will work towards Chaturvedi worked at the Renaissance significant role in ensuring its successful maximizing the hotel revenue from Hotel and Convention Centre & Marriott opening. He has earlier worked with The different market segments and lead the Executive Apartments, Mumbai as the Lakeside Chalet Marriott Executive hotel’s sales team. Director of Human Resources, where Apartments and The she successfully managed the Renaissance Mumbai Hotel department with her experience & Convention Centre in this segment. for 7 years.Renaissance Mumbai Convention Hilton Mumbai International Airport Courtyard by Marriott Pune City CentreCentre Hotel and Lakeside Chalet Mumbai PuneMumbai, Marriott Executive Kasturi Deo has joined the Hilton Mumbai International Airport Shubhendu Kadam is appointed as the Executive Chef atApartments as the Executive Housekeeper. She brings in more than 15 years Courtyard by Marriott Pune City Centre. He brings with him 16 of experience with her to this new role. In years of experience in the hospitalityMumbai her former position at Bombay Dyeing domain. Kadam encompasses an & Manufacturing, she was heading expertise in pre-opening and refurbishingNeesha Mohapatra has joined of Hotel F&B, Speciality restaurants and housekeeping operations for theRenaissance Mumbai Convention Centre Cruise Ships in India, The Philippines and Mumbai-based company withHotel and Lakeside Chalet - Mumbai, USA. He started his career as a diverse interests in textile, airlines,Marriott Executive Apartments as Commis - II chef at Hyatt Regency, New FMCG and realty. Prior to this, Deothe new Director of Human Delhi in October 1996. His career stints also held positions with LeelaResources. Her portfolio includes include working at Park Hyatt Goa Kempinski in Mumbai, Tajworking with brands like The Unison and Fort Aguada Beach Residency in Vadodara,Hotels Group, The Leela Group Resort, Goa as and the Hotel Ramada inand the InterContinental InterContinental Goa. Mumbai and others.Hotels Group. Karim Makhlouf , Chief Simon Wan, Chief Executive and Commercial Officer, Gulf Air Managing Director, StayWell was in India to celebrate 31 Hospitality Group says, “I spend years of operations. He was around two weeks every month trav- born in Germany and started elling for work. Thus, my wife has his career with Lufthansa, started calling me Mr Who,” he Talking People is a special dedicated corner, created as a sounding where he worked for over 10 chuckles. When Wan is home, he likes board for who’s who of the Indian and International travel industry. With years. He loves the multicultur- to spend time with his wife and two Talking People, it is our endeavour to bring you face-to-face with people. Contributed by: Vivek Sethi, Dency Mathew & Megha Paul al environment in Bahrain, Karim Makhlouf daughters, aged 15 and 17. “I love Simon Wan which he believes has strong Chief Commercial Officer cooking. It acts as the best rejuvena- Chief Executive and resemblance with Indian ethos. Gulf Air tion therapy for me. I grow my own Managing Director, StayWell Hospitality Group Makhlouf is passionate about herbs and vegetables in my garden.” Patricia Yates, Director of Strategy and golf, cooking and fitness. He has recently been blessed Wan also likes sneaking in for a game of golf occasionally. Communications, VisitBritain has done her masters with a baby girl and loves spending time with his family He loves to watch action-packed movies. “Skyfall was the in Physics from Oxford University and treaded into that includes his wife and son. last movie I saw and thoroughly enjoyed it,” he says. travel writing, while working for a science journal. She is also a fellow of the Tourism Society and had joined VisitBritain just prior to London was announced as the host city of Olympics and Yann Gillet, General Manager, Park Hyatt Chennai was born and brought up in Pessac, a village next to Bordeaux in France, known for the Chateau Haut Brion. Hailing from a family of a physicist Paralympic Games. Yates loves travelling, reading father and three doctor sisters, Yann has travelled extensively as a child to countries that include and is also a fitness freak. “I firmly believe that thePatricia Yates Sweden, USA, South Africa, Spain, China and many others. This, he believes, is where the firstDirector of Strategy and travellers today have a global vision and their needs seed of his passion for the hospitality industry were sown.Communications should be addressed accordingly,” she says.VisitBritain Gillet is an avid sports enthusiast with interests ranging from football, running and water sports. He is adept at sailing, surfing, kite surfing and windsurfing and has also been an instructor of the latter at Bordeaux. “I love running and am doing a 10 km run with absolute ease every Yann Gillet General Manager weekend,” he says while talking about his daily routine. Park Hyatt Chennai
38. Postal Reg. No.: DL(ND)-11/6044/2012-13-14; WPP No.: U(C)-178/2012-14 for posting on 1st-2nd and 15th-16th of the same month at New Delhi P.S.O., RNI No.: 53492/91 Date of Publication:30-12-2012 HIGHLIGHTAffordable travel in 2013: KuoniRajeev Wagle, Managing Director at Kuoni India is making all efforts to bringout the best business models, marketing strategies and product lines with morefocus on FITs. He also plans to make travel more affordable for Indians. Why cautiously opti- are doing lot of stuff on the Moreover, we are also A N I TA J A I N mistic and not confident- product, destination and dis- working closely with our ly positive? tribution sides which we Kuoni offices worldwide toD espite turbulence faced by the Indian tourismindustry in 2012, Kuoni This is because no one can take a beat on the growth believe will take us to much higher growth in 2013. We bring in more diverse knowl- edge of various destinations, are used to the new level of better deals with suppliersIndia comfortably managed rates in 2013. I feel we are on rupee and we still have and seamless experience forto record single digit the right track and might hit affordability as a plank. At our customers in any part ofgrowth. However, with the seven per cent GDP. Kuoni India, we are ready for the world by consistent serv-things looking cautiouslypositive and pleasantly con- With more travellers this year with better hotel ice under Kuoni umbrella.fusing in 2013, the company searching online and deals, affordable travel pack- How will you make travelis well-prepared with a solid gaining confidence in ages, revamped distribution more affordable forbusiness strategy to record OTAs, what lies ahead model, our spread out reach Indian travellers in 2013?a higher double digit growth for the offline agents? in the country and with our differentiated products I think the industrythis year. Moreover, it is also OTAs have done a great on-board etc. needs to do a lot of affordabil-ready to take on its B2B divi- job by opening up the travel ity. Our economy is growing;sion - Kuoni Business Travel market in the country. With There is a lot of growth our middle class travellers areto the next level by bringing seamless technology, they are coming from Tier II and Tier becoming richer and need forin more efficiency and tak- really good at air ticketing III cities and we are all set to travel is already implanted ining it to the international and one-destination pack- tap that growth. Also, after their head. So, if our travelmarkets in a few years. ages. However, complex and consolidating our group tour packages become more afford- multi-destination travel business, we are now looking able, the overall economy willThe year 2012 witnessed bookings market is still at FIT (both high-end and benefit out of it. Thus by mak-unstable global economy, owned by offline agents. With budget), a segment where we ing the price point cheaper,drifting currency, fluctu- evolving market, there is want to make a difference. more numbers will travel. Thisating airfares, etc. How place for both online and This is now possible with our part can be worked upon bywill you see 2013 for your offline travel agents. India is strong IT system (CRM) in the industry, but, on the otherbusiness? a unique market with a place which enables us to side, government should fur- hybrid operating model (com- service the customer at the During the first half, ther open up our skies, pany with both online and point of sale with good rates.Indian tourism industry faced improve air connectivity, offline presence). It will also help us maximisetough times, but the second develop infrastructure, etc. each line of product to caterhalf was more pleasant with Kuoni India has aspira- India is one of the highest to every segment of traveller.reforms coming from the tions to go online, but we will spending markets for variousgovernment’s side like FDI in never try to compete with countries and thus there areretail and aviation, regulating any OTA as the business good numbers of NTOs pres-the banking industry, amend- model is different. We do ent here. This shows ourment Bill being passed, stock have our website and high- potential and it’s time tomarkets performing well, etc. light our products, but, for make travel affordable. LetThese reforms proved to be a bookings, we will direct the more people travel andboon for the Indian economy customer to a branch. expand our market size.making 2013 look more pos-itive. A feel good economy Are you prepared formakes people do discre- 2013? Trends in 2012tionary spend and thus, trav- Rupee drift- Trends of people travellingel comes into picture. I think ing with the econ- more frequently becamethe general view is good. omy and travellers more pronouncedEconomy grew at 5.4% in the down-trading was Category of travellers hasfirst half and is expected to observed in 2012. been widened with travellersend at 5.8-5.9%, which Since it came in travelling with friends, family,means second half is already suddenly, travel in groups, etcbudgeted at higher level. industry was not Travellers down-trading onSince our tourism industry is prepared for it. This their trips (cutting downdirectly attached to the coun- year we are better on number of travellingtry’s economy at macro level, prepared. We still days, opting for short-haulI’m cautiously optimistic grew last year but we destinations, selectingabout the growth opportuni- did not meet our tar- domestic over short-haulties for this year. gets. So this year, we Rajeev Wagle, MD, Kuoni India international destinations etc)