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  • <number>
    Server Management & Administration
    To get a feel for where IT is spending its server management and administration resources, IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks." IDC finds that "the largest single category is initial system and software deployment, representing 19% of the $95 billion in costs estimated in 2004." It adds that "other significant categories include the maintenance and tuning of systems, system migration, system upgrades, and patch deployment," including maintenance & tuning (15%), migration (13%), planning for upgrades, expansion and capacity (12%), upgrades, patches and so on (11%), system monitoring (8%), system maintenance (7%) and other (15%).
  • <number>
    Server Management & Administration
    To get a feel for where IT is spending its server management and administration resources, IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks." IDC finds that "the largest single category is initial system and software deployment, representing 19% of the $95 billion in costs estimated in 2004." It adds that "other significant categories include the maintenance and tuning of systems, system migration, system upgrades, and patch deployment," including maintenance & tuning (15%), migration (13%), planning for upgrades, expansion and capacity (12%), upgrades, patches and so on (11%), system monitoring (8%), system maintenance (7%) and other (15%).
  • Market Share Numbers – The actual numbers and names of our competitors are not shown on the chart.
    It is up to your discretion if you want share specific numbers with the customers in this area.
    IBM15.62
    HP11.97
    BMC10.21
    CA9.29
    Microsoft4.78
    Hitachi4.52
  • <number>
  • Breadth of monitoring capability with ITM / OM / ITCAM out-of-the-box from Operating Systems through Middleware to Applications & SOA. The best practice library available to customers and business partners also provides additional monitors based on the Universal Agent.
  • Our workspace is launched that is tailored to our situation. We see that we have our Expert Advice at the lower right-hand corner of the workspace.
    Discuss benefits of Expert Advice (web capability, run-books, customizable to specific situations, etc.)
    Above, we have historical data of our IP Statistics – 1 hour / 6 hours / 12 hours / and 24 hours – that allows our operator to quickly glance of where the problem has occurred over time.
    Discuss how views can be changed to collect and visualize data
    Discuss the power of visualizing data collected over time within one workspace
    To the left, we have the “Take Action” view. This view allows users to take predefined actions to resolve the problem. Let’s run the action “Clear_Network_Log_File”, which will clear the network log file on the system.
    Discuss how actions can be created to execute specific actions on the system
  • Speaker Notes:
    ADP Canada is a leading provider of integrated business administrative solutions. Through computerized services for payroll, human resource management, time and labour management, occupational health and safety services, outsourcing, and consulting services, ADP helps companies manage internal processes more efficiently so they can focus on their core competencies. One of the largest independent computing services firms in the world, ADP has more than US$8 billion in revenues and approximately 550,000 clients. ADP Employer Services, a division of ADP Inc., helps more than 460,000 clients with both traditional and Internet-based outsourcing products and services.
    ADP had been relying on the Microsoft Windows Management Instrumentation service to provide performance metrics about its information technology (IT) environment. However, the platform was unstable and didn't give the company a way to perform accurate capacity planning and trend analysis. ADP wanted to move to a newer, more stable performance information solution that wasn't dependent on the Windows Management Instrumentation service.
    Turning to IBM, ADP implemented IBM Tivoli Monitoring V6.1 software and IBM Tivoli Data Warehouse V2.1 software, which runs the IBM Tivoli Monitoring V6.1 Warehouse Proxy service. The new solution monitors several types of middleware at ADP, including the 5GB IBM DB2 for Windows V8.2 software. ADP uses the DB2 database to store the historical performance and availability data gathered from all monitored business application servers. The Tivoli Data Warehouse contains metrics such as central processing unit (CPU), disk and memory utilization over time so that the enterprise systems management team can perform capacity planning, trend analysis and service-level management functions.
    The monitored business environment includes ADP's internal back-office applications, as well as a number of client-facing applications that support the company's main payroll business.
    Using Tivoli Enterprise Portal Server software, operators can log in and view both real-time and historical performance and availability data. Administrators can also monitor the best-practices performance threshold, deploy monitoring situations and view events when thresholds are breached.
    By building a stable, 24x7 monitoring environment with IBM Tivoli software, ADP realized a 13 percent increase in productivity. Because it no longer needs to resynchronize the monitoring environment and restart the old monitoring engine, the company saves six hours each week. ADP also gained a 15 percent increase in productivity by using Tivoli Data Warehouse software to create management reports.
    Now that it has a more stable monitoring platform, ADP delivers solid, predictable performance for client-facing payroll applications. As a result, the payroll processing business runs smoothly, with limited unplanned downtime. The solution allows the enterprise systems management team to be more proactive because team members are notified before a problem occurs on one of their mission-critical systems. Now, the team can take appropriate corrective action before systems fail. And because historical performance data is collected in the Tivoli Data Warehouse repository, ADP has the information it needs to make accurate predictions about future resources that will be required for business servers to meet forecasted demand.
  • <number>
    Because this is a Microsoft presentation we have left off the following supported environments. You will have to use sales judgment if it is appropriate to mention these based on the audience.
    Customers can monitor these virtual environments
    Microsoft Virtual Server 2005
    VMware as the market leader
    AIX / IBM System P
    Solaris Containers
    Citrix
    Xen – via OPAL
  • <number>
    More than Microsoft Clustering is supported.
    Support includes - Microsoft Cluster Server, HACMP *, Veritas *, Sun Clusters *
  • Need to add a call out showing further Microsoft support from OPAL.
  • Need to add a call out showing further Microsoft support from OPAL.
  • <number>
  • <number>
  • ITCAM for Response Time (ITCAM for RT)
    Transition to the next slide.
    Let’s look at a simulated customer situation or moving beyond just resource monitoring to transaction monitoring a Microsoft Environment.
  • Agents divided by end user functionality.
    Only 1 robotic agent. Simplified installation. Now you just install the Robotic agent and you get all robotic playback capabilities: RPT, Robot GUI, Robot VU, LoadRunner, CLI. You no longer have to “deploy” monitoring components.
    Response Time Dashboard agent aggregates all data from all agents into a common, enterprise dashboard view of your applications.
  • In the Decision Matrix, Datamonitor provides a summary of IT systems management vendors’ capabilities based on a
    quantitative assessment of their market impact and end user sentiment, as well as the technology features that they offer in
    their relevant offerings. Datamonitor also provides guidance for enterprises looking to deploy IT systems management
    solutions and whether they should immediately shortlist, consider or explore deploying solutions from these vendors.
    Datamonitor assesses vendors based on three core criteria, each of which consists of between 8 and 12 more specific criteria.
    Summary –
    IBM’s technical excellence and offering breadth drive top performance in impact and user sentiment
    Technology
    Butler Group analysts assign vendors scores out of 10 based on 12 groupings of technical criteria. The first 6 of these are generic to the technology market, while the second 6 are specific to the solution being assessed. The 12 areas used for this market are:
    Interoperability and integration - The ease and extent with which a technology offering can exist, interface, combine, and work with the products, services, and solutions from other vendors.
    Support and use of industry standards - The extent to which a vendor's offering utilizes generally accepted protocols, methods, data structures, business principles, and programmatic interfaces.
    Offering maturity - The extent to which an offering has developed in comparison to similar offerings on the market. Vendors generally offer a range of discrete products It is also important to consider the maturity of the whole as well as the parts.
    Offering breadth and depth - The extent to which an offering meets business requirements across a range of industry sectors and market verticals.
    Offering scalability - The ability of an offering to meet the demands of the business. Scalability can have many dimensions: transaction rates, computational throughput, concurrent user load, process sophistication, etc.
    Strategy and execution – Vendor Capability Features including financial stability, training options, support policies and maintenance options, as well as deployment services and implementation partners.
    Automation – This includes features related to automated asset discovery, policy based rules as well as the ability to work with virtual and physical environments.
    Monitoring – This measures the extent to which the solutions provides Real time alerting of incidents, trend reporting, capacity planning and whether it provides the ability to generate charge back by use.
    Business Service Management – the provision for viewing and managing service catalogue, SLA by business process / application priority and service desk features.
    Configuration Management – The availability of federated view of infrastructure, Intelligence to eliminate duplicates as well as the quality of Patch management. It also measures Support lifecycle approach, coverage of Device types and change control.
    Application awareness – The extent to which the solution understands the difference between applications requirements and users and provide detailed information to support compliances and ensure licensing maintenance. This also measures the security management feature of the solution.
    Optimization – The solution’s ability to perform ‘what if scenarios’ and provide predictive analysis of the infrastructure in a range of perspectives. This also measures provisions for environmental optimization.
    User sentiment
    As part of each technical assessment, Datamonitor surveys over 500 users across North America and Western Europe. These end users are asked to rate the technology vendors that they work with, and Datamonitor provides an average rating in each of the following categories:
    Product quality – the enterprise’s perception of the quality of the vendor’s products.
    Customer support – the quality of the vendor’s business/technical support offerings.
    Service capabilities –the quality of a vendor’s particular services offerings (consulting, integration, maintenance, management)
    Vertical specialization – the extent to which the vendor offers industry-specific solutions and expertise.
    Portfolio depth – the enterprise’s perception of the depth of the vendor’s product portfolio.
    Service levels – the quality of a vendor’s service level agreements (SLAs) and its ability to meet them.
    Financial stability – how financially stable the enterprise believes the vendor is.
    Client engagement – the effectiveness of the vendor’s sales-force and the enterprise’s perception of its channel to market.
    Market Impact
    Datamonitor and Butler Group analysts use data collected through primary and secondary research to determine a vendor’s global market impact. Market impact is measured across 8 categories, each of which has a maximum score of 10:
    Revenues – Each vendor’s global IT systems management revenues are calculated as a percentage of the market leader. This percentage is then multiplied by a market maturity value and rounded up to the nearest integer. The market maturity value is determined in inverse proportion to the rate of global market growth.
    Revenue growth – Each vendor’s revenue growth rate over the last 12 months is calculated as a percentage of the fastest growing company in the market. This percentage is then multiplied by 10 and rounded up to the nearest integer.
    Geographical reach – Datamonitor determines each vendor’s revenue in three regions: The Americas; Europe, Middle East and Africa (EMEA); and Asia Pacific (APAC). These revenues are calculated as a percentage of the market leader in each region, multiplied by 10 and then rounded to the nearest integer. The vendor’s overall geographical reach score is the average of these three values.
    Vertical reach – Datamonitor determines each vendor’s revenue in 11 vertical markets (Energy and Utilities; Financial Services; Healthcare; Life Sciences; Manufacturing; Media and Entertainment; Professional Services; Public Sector; Retail, Wholesale and Distribution; Telecommunications; Travel, Transportation, Logistics and Hospitality). These revenues are calculated as a percentage of the market leader in each vertical market, multiplied by 10 and then rounded to the nearest integer. The vendor’s overall vertical reach score is the average of these 11 values.
    Recognition – As part of its survey of over 500 end users, respondents are asked to select companies that they believe to be market leaders. The number of nominations that a vendor receives is calculated as a percentage of the vendor with the highest number of nominations, multiplied by 10 and rounded up to the nearest integer.
  • What we are showing here is the ability of IBM Tivoli Network Manager Entry Edition to perform “Topology based Root Cause Analysis”. From the announcement letter here is the description:
    Topology-based root cause analysis
    A failure situation on the network usually generates multiple alerts creating noise on the network operator's console. Root cause analysis is the process of correlating alarms related to a single failure on the network and then determining the root cause from the symptomatic alerts. Network Manager Entry Edition V3.7 performs root cause analysis by correlating event information with topology information and updating the event records accordingly.
    Network Manager Entry Edition V3.7 includes default topology-based event correlation policies that map network events onto its topology model and help identify events as root causes. Example policies include:
    Isolated and downstream suppression:For example, correlating a device failure event to all the resulting ping failure downstream and surrounding events.
    Physical neighbor suppression:For example, correlating a chassis failure to all failures on interfaces connected to that chassis device.
    Event correlation in redundant meshed networks:For example, correlating a catastrophic failure of multiple redundant links at the provider-edge to the resultant flood of ping failure events from downstream devices.
    Logical to physical topology event correlation: For example, correlating a link failure that leads to OSPF neighbor loss events.
    All policies are generic and can be applied to multiple network technologies. Network Manager Entry Edition V3.7 can use rule chaining to allow individual events to generate a sequence of correlations. The default policies can be modified and extended by the network operator.
  • Link to the IBM Tivoli Network Manager Entry Edition V3.7
    http://www-306.ibm.com/common/ssi/fcgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS207-199
    Key text from announcement letter above:
    IBM Tivoli® Network Manager Entry Edition V3.7 is an automatic network discovery and topology-based management product for IP and Ethernet networks that is offered to the small to medium business (SMB) enterprise. Network Manager Entry Edition V3.7 is designed to provide real-time network discovery, topology visualization, and root cause analysis for layer 2 and 3 networks, including IP, Ethernet, and multiprotocol label switching (MPLS).
    Network Manager Entry Edition V3.7 helps you visualize and better understand complex networks and the impact of network events and failures upon them. Its topology-based event correlation and root-cause analytics help network operators work more efficiently by focusing time and attention on root cause events, and by helping to identify symptom events that can be filtered into a separate view.
    The network discovery and modeling capability of Network Manager Entry Edition V3.7 can provide enterprises with more accurate, real-time visibility of the network infrastructure to help:
    Reduce operational expenditures and future capital expenditure
    Maximize the network's performance
    In addition, Network Manager Entry Edition V3.7 offers many network inventory reports out-of-the-box and the capability to create custom reports.
    Inventory reports and data integrations
    IBM has developed new inventory reports based on the Eclipse Business Intelligence and Reporting Tools (BIRT) technology.
    The following device availability reports are provided:
    Summary reports on discovered assets
    Detailed drill-down reports on discovered assets
    Availability reports showing current status of devices and their ports and interfaces
    Availability reports showing devices with root cause problems sorted by age
    An IBM Tivoli Change and Configuration Management Database (CCMDB) integration module is available on the IBM Open Process Automation Library (OPAL) to populate the CCMDB with network configuration information discovered by Network Manager Entry Edition V3.7. The Discovery Library Adapter provides the CCMDB with basic network resource information or, alternatively, IPv4 subnetting and addressing information. Visit the OPAL Web site at
  • IBMSoftware

    1. 1. ® IBM Software Group © IBM Corporation IBM Tivoli Monitoring ITM for Microsoft Environments Collected by Vinayak Nandikal
    2. 2. IBM Software Group | Tivoli software 2 Today’s Agenda  The Resource Monitoring Market Place  IBM Tivoli Resource Monitoring Overview  ITM for Microsoft Environments  Extending IBM Tivoli Monitoring  Three of Your Mission Critical Applications  Benefits of an Integrated Solution  Improving mean-time-to-recovery
    3. 3. IBM Software Group | Tivoli software 3 How was the 2006 IT Budget Spent? Systems Management is approximately thirteen percent * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates “How will your 2006 hardware budget break out across the following categories” Base: 324 executives at North American enterprises 13% 19 % 27% 25% 16 % System Management Servers PC’s Network Hardware Storage
    4. 4. IBM Software Group | Tivoli software 4 Ninety-five Billion in Server Management and Administration Costs * Initial System and Software Deployment Migration Upgrades and patches System Maintenance Other Maintenance and tuning 15% 19% 15% 8% 7% 11% 12% 13% Where are Data Centers Spending their Money? Customers are spending almost ten percent on Monitoring System Monitoring Planning for upgrades, expansion and capacity * IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks.“ Easing Toward Utility Computing By Barry Zellen - Jul 15, 2004
    5. 5. IBM Software Group | Tivoli software 5 * Source – IDC Worldwide System Management Software 2007 – 2011; Forecast and 2006 Vendor Shares, Tim Grieser, Stephen Elliot and Frederick W. Broussard, August 2007 Worldwide System Management Software Revenue By Vendor, 2004 – 2006 ($M) * Tivoli Greater than 110 Vendors with less than 4% Market Share Next Five IBM was the overall market revenue leader in 2006 for worldwide system management software, with 15.6% market share. Management of Windows platforms continued to grow and had the highest revenue, with 37.6% share of the market total.
    6. 6. IBM Software Group | Tivoli software 6 The Goal of A Monitoring System Reducing the Mean Time To Repair (MTTR)  By Some Estimates  10% of users report a problem they have  90% “try again later” (or not) or move on to something else.  Tivoli’s ability, in Microsoft environments, to quickly correlate, isolate and diagnose the root cause of problems can dramatically reduce MTTR  Down time and non-productive time is money lost  What is your cost of downtime per application? FixDiagnose & IsolateIdentify Notify Mean Time To Repair Auto Fix Diagnose & IsolateIdentify Notify Mean Time to Repair with Tivoli
    7. 7. IBM Software Group | Tivoli software 7 IBM Tivoli Monitoring Designed to Support Microsoft Environments  Utilizes Microsoft Internet Explorer  Utilizes Microsoft SQL Server as data store  IBM Database provided if preferred/needed to reduce costs  Monitors Microsoft Server Environments  Monitors Microsoft Databases and Applications  Monitors Microsoft Infrastructure Components  Including Microsoft .Net  Growing ecosystem of solutions from both IBM and Business Partners through the IBM Tivoli Open Process Automation Library - OPAL
    8. 8. IBM Software Group | Tivoli software 8 Virtual Servers and Clustering Linux Unix OS/400 z/OS Windows Operating Systems AIX Database SQL Oracle Sybase Informix DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Domino Tuxedo Siebel SAP Web Environment IIS WebLogic Apache iPlanet WebSphere Business Integration CICS Web Services IMS MQ MQ Integrator At a Glance - Tivoli Monitoring Windows Support Infrastructure VMware Citrix Clustering Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more…. Blackberry Micromuse
    9. 9. IBM Software Group | Tivoli software 9 The Tivoli Monitoring A Common Portal, Information and Automation Infrastructure DMZ Windows Clients Windows Servers Microsoft SQL Windows Servers Windows Servers Microsoft .Net Microsoft IIS DHCP/DNS Load Balancer Windows Cluster Microsoft SQL Microsoft .Net Microsoft IIS Microsoft SQL Microsoft .Net Microsoft IIS Windows Server Virtual Server 2005 CONTROL - Tivoli Data Warehouse (TDW) and Situations AUTOMATION - Take Action and Workflows VISIBILITY - Tivoli Enterprise Portal (TEP)
    10. 10. IBM Software Group | Tivoli software 10 IBM Tivoli Monitoring Visibility IBM Tivoli Enterprise Portal for System Management  The Tivoli Enterprise Portal is the central location to view and act on information provided by the system monitors  Consolidated view can significantly reduce mean time to recover  Centralized visualization of real-time and historical data can help with “intermittent” problems  Personalized views based on the user roles and scope  Visualization of resource utilization can highlight areas to reduce costs  Visualization can streamline identifying a problems “root cause”
    11. 11. IBM Software Group | Tivoli software 11 IBM Tivoli Monitoring Control Alerting through Situations  Situations allow operators to quickly distribute a set of conditions to determine if a potential problem exists in any monitored resource  Out-of-the-box situations provide immediate return on investment and fast time to value  Extended situations reduce false alerts and raise confidence of operators that alerts are real.  Tight integration into root cause analysis tools improve mean time to recovery
    12. 12. IBM Software Group | Tivoli software 12 IBM Tivoli Monitoring Control The Historical Context from Tivoli Data Warehouse  Tivoli Data Warehouse is the backbone repository and central data store for all historical management data and the basis for Tivoli reporting  Centralized and consolidated data is crucial to reducing mean time to recovery  Side-by-side historical data assists in separating intermittent from reoccurring problems from peak workloads
    13. 13. IBM Software Group | Tivoli software 13  Take Action allows for entry of individual commands and either manual or automated processes to be executed in response to an individual situation  Out-of-the-box take actions provide immediate return on investment and fast time to value  Personalized take actions can capture a local best practice for unique situations and execute it preemptively  User-defined text can also imbed knowledge that may be unique to a particular situation IBM Tivoli Monitoring Automation Capture and Replay Best Practices by Take Action
    14. 14. IBM Software Group | Tivoli software 14 IBM Tivoli Monitoring Automation Capture and Replay Best Practices through Workflows Situation is true Action succeeded Resume Situation is false Situation is trueSituation is true Action succeeded Resume Situation is false Situation is true  Workflows can automate the best practices of an organization and execute them in a repetitive, pre-emptive, consistent and error-free manner  Drag-and-drop technology allows operators to build and deploy intelligent, pre-emptive and error-free workflows  Can be executed manually by help desk or executed based on situational events  Workflows tie together individual resource monitors or “take actions” based on user-defined criteria
    15. 15. IBM Software Group | Tivoli software 15 “The real-time and historical data provided with IBM Tivoli Monitoring 6.1 and the Tivoli Enterprise Portal will enable ADP to quickly and easily access the information we need to monitor service levels, project capacity needs and maintain availability of critical business applications” Rob Traill Technology Infrastructure Services Automatic Data Processing Inc. Automatic Data Processing Inc. Business Challenge  ADP needed a stable performance and capacity management solution that would help reduce operational costs and improve availability of critical client facing and internal back-office applications. On Demand Business Benefits  Faster root-cause analysis will lead to reduced operational management costs.  Up to 15% increase in staff productivity achieved in systems administration and creation of management reports.  Proactive alerts enable corrective action to be taken before critical applications are effected, reducing unplanned downtime.  With comprehensive capacity planning data, accurate predictions can be made about future resource requirements to stay in line with forecasted business demand. Solution  IBM Tivoli Monitoring 6.1  IBM Tivoli Data Warehouse 2.1
    16. 16. IBM Software Group | Tivoli software 16 Where are Data Centers Investing their Money? The Windows Server Platform is the Primary Operating System “For your most important server setups, what is the primary operating system that you run on these servers?” (Select up to two) Windows Server Sun Solaris IBM AIX HP-UX Other Red Hat Linux Novell SUSE Linux Base: 514 server decision-makers at North American enterprises 79% 14% 13% 9% 8% 3% 3% Windows Server Sun Solaris IBM AIX HP-UX Other Red Hat Linux Novell SUSE Linux Base: 514 server decision-makers at North American enterprises 79% 14% 13% 9% 8% 3% 3% * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
    17. 17. IBM Software Group | Tivoli software 17 IBM Tivoli Monitoring A Sample View of ITM for Microsoft Operating Systems Logical Disk Space Memory Allocation Process Private Size Process Virtual SizeTop Process CPU Time
    18. 18. IBM Software Group | Tivoli software 18 IBM Tivoli Monitoring for Virtualization The Wintel Virtualization Space is Growing Fast  Provides key performance management insights into virtualized environments  What is the overall resource utilization of my server?  How are resources allocated per virtual machine?  What is the resource utilization per virtual machine, and how can I optimize it?  These Microsoft and Intel virtual environments are monitored  Microsoft Virtual Server 2005  VMware as the market leader  Citrix  Xen (recent Citrix acquisition) Consolidation not only bring benefits, but new challenges. Worldwide Virtual Machine Software Revenue Growth 2004 – 2005 63% 2005 – 2006 67% 2004 – 2006 170% growth at VMware
    19. 19. IBM Software Group | Tivoli software 19 Host OS Application running on Host OS Hypervisor Application Guest OS Virtual Resources Virtual Machine Application Guest OS Virtual Resources Virtual Machine Physical Resources In the VIRTUAL RESOURCE? Or in the PHYSICAL RESOURCE? In the HYPERVISOR overhead? In the HOST OS? In the VIRTUAL MACHINE sharing the same physical resource? IBM Tivoli Monitoring for Virtualization When a Virtual Resource has a problem, where did it originate? The are no “virtual performance problems”, only very real performance problems manifested in a very complex consolidated, virtual environment.
    20. 20. IBM Software Group | Tivoli software 20 IBM Tivoli Monitoring A Sample View of ITM for Wintel Virtual Environments
    21. 21. IBM Software Group | Tivoli software 21 IBM Tivoli Monitoring A Sample View of ITM for Microsoft SQL CPU Percent Error Alerts Percent Free Space Processes Summary Cache Utilization
    22. 22. IBM Software Group | Tivoli software 22 IBM Tivoli Monitoring A Sample View of ITM for Microsoft Exchange MTA Connections Queue MTA Work Queue SMTP Queues
    23. 23. IBM Software Group | Tivoli software 23  Monitors critical cluster infrastructure components  What is the risk of service unavailability if some component of the cluster fails?  Is there a well-balanced load on my web servers for optimal service delivery?  Agents are certified to operate in a failover mode Cluster CPU Usage Cluster Usage History Cluster CPU Usage Cluster Usage History Unbalanced Cluster IBM Tivoli Monitoring Support for Microsoft ITM for Microsoft Clusters
    24. 24. IBM Software Group | Tivoli software 24 IBM Tivoli Monitoring Support for Microsoft ITM Covers Active Directory and .Net Environments Microsoft Active Directory Microsoft .NET  .NET Framework  Biztalk Server  Commerce Server  Content Manager  Host Integration Server  ISA Server  Sharepoint Portal  UDDI Server
    25. 25. IBM Software Group | Tivoli software 25 IBM Tivoli Monitoring A Sample View of ITM for Microsoft’s Infrastructure Exchange Directory Service Cache Hit Ratios
    26. 26. IBM Software Group | Tivoli software 26 IBM Tivoli Monitoring Support for Microsoft ITM Covers Critical Microsoft Infrastructure Additional Microsoft Monitoring Support available from Tivoli’s OPAL Site Microsoft Identify Integration Server Microsoft Live Communication Server Microsoft Message Queue Microsoft (Various Apps) Microsoft Exchange 5.5 Microsoft Exchange Tracking Log Microsoft Project Server Microsoft Terminal Services
    27. 27. IBM Software Group | Tivoli software 27 IBM Tivoli Monitoring Support for Microsoft Providing IT the Ability to Quickly Add Value and solve problems  Customer can quickly and easily extend IBM Tivoli Monitoring themselves  Unique customer specific environments can be monitored quickly  Value of solution can be extended without waiting on IBM or any vendor  Agent or Agentless Monitoring Capability  Information consolidated at the IBM Tivoli Enterprise Portal and Data Warehouse  Growing rapidly open solutions Blackberry Server Monitoring Solution using the ITM 6.1 Universal Agent Monitoring Solution for ExaStore using the ITM 6.1 Universal Agent Microsoft Project Server 2003 Monitoring Solution using the ITM 6.1 Universal Agent Microsoft Data Protection Manager Monitoring Service using the ITM 6.1 Universal Agent Windows Terminal Services Monitoring Solution using the ITM 6.1 Universal Agent Windows USB Disk Devices Monitoring Solution using the ITM 6.1 Universal Agent 1 to 124 of 124 results
    28. 28. IBM Software Group | Tivoli software 28 IBM Tivoli Monitoring A Sample View of ITM for mySAP
    29. 29. IBM Software Group | Tivoli software 29 A seamless extension for ITM 6.1  Leverages existing Data Warehouse information Performance Management Reports  Overlay Charts for rich content  Forecast Reports with Icons Performance and Capacity Management  Predictive performance trending, capacity metrics and targeted reports  Supports Universal Agents  Analyze any collected data Predictive Trending on Key Operational Metrics  Integrated trending drives reports  Situations fired when trends are detected IBM Tivoli Performance Analyzer Exploiting Your Centralized and Consolidated Data Current Future Trending up Current Future Trending up
    30. 30. IBM Software Group | Tivoli software 30 Virtualized Environments Database Environments Adding Performance and Capacity Baselines  Quickly identify when systems perform unexpectedly Windows Server 2008 Tivoli Performance Analyzer Tivoli Performance Analyzer Roadmap W here are w e going?
    31. 31. IBM Software Group | Tivoli software 31  Users are “tree huggers”! They worry about their tree while IT has to worry about the forest  IT has to determine the user’s most important tree or trees  Then define “Availability”  End-user “Availability” depends on the sum of all the individual components’ but the end-user won’t care  Windows, although critical, is one component of the overall availability measurement  It is necessary to set and monitor usage metrics that are attainable and verifiable ……………... IF a firm has little history of measuring IT performance, IT SHOULD BEGIN by measuring efficiency and service levels, as opposed to taking on value metrics that are difficult to quantify. Later, when IT measurement has become part of the company's culture, IT measurement can begin to capture the business value of IT. The Evolution of IT Performance Management, Gartner Group - 10 November 2004, Barbara Gomolski IBM Tivoli Monitoring The First Step - Measure the End User Experience
    32. 32. IBM Software Group | Tivoli software 32 IBM Tivoli Monitoring The First Step - Measure the End User Experience “Which of the following initiatives are likely to be one of your IT organization’s major business themes for 2007?” (4 [critical priority] to 1 [not on the agenda]) * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
    33. 33. IBM Software Group | Tivoli software 33 IBM Tivoli Monitoring The First Step - Measure and Improve the End User Experience  ITCAM for Response Time  Measures the efficiency of service delivery to the end user  ITCAM for Web Resources  Measures the efficiency of the Microsoft IIS environment and delivery of IIS services  IBM Tivoli Service Level Advisor  Tracks historical service levels against response times and other agreed to metrics  All of this is still delivered to the single IBM Tivoli Enterprise Portal and Data Warehouse to ensure a common monitoring and reporting environment
    34. 34. IBM Software Group | Tivoli software 34 IBM Tivoli Monitoring - Efficiency and Service Levels ITCAM for Response Time (RT) DMZ Windows Clients Windows Servers Microsoft SQL Windows Servers Windows Servers Microsoft .Net Microsoft IIS DHCP/DNS Load Balancer Windows Cluster Microsoft SQL Microsoft .Net Microsoft IIS Microsoft SQL Microsoft .Net Microsoft IIS Windows Server Virtual Server 2005 Application A Application B Application C
    35. 35. IBM Software Group | Tivoli software 35 ITCAM for Response Time One Integrated UI - The Best of Both Transaction Worlds  Robotic Response Time Monitoring  Synthetic playback of all robotic scripts  Rational Robot, RPT, Mercury LoadRunner, CLI commands  Web Response Time Monitoring  Monitors real end user web transactions (HTTP/S)  Client Response Time Monitoring  Monitor real end user client Windows application transactions  Microsoft Outlook, SAP, 3270, Lotus Notes, etc Synthetic Transactions RealEndUs Transaction
    36. 36. IBM Software Group | Tivoli software 36 Three of Your Mission Critical Applications Implementing a complete End-to-End Story Exchange Mail Remote Point of Sale SAP End User  Windows  Point of Sale End User   End User   Remote Branch Office Infrastructure  Windows Server 2003  Microsoft SQL Remote Branch Office Infrastructure   Remote Branch Office Infrastructure   Networking Infrastructure (Switches, Routers, VPN)   Networking Infrastructure   Networking Infrastructure   Data Center Infrastructure  DHCP and DNS Server - Microsoft  Microsoft Active Directory  Microsoft Cluster Infrastructure    Infrastructure    Tier 1 (Web Serving)   Tier 1 (Web Serving)   Tier 1 (Web Serving)   Tier 2 (Application – Business Logic)   Tier 2 (Application – Business Logic)   Tier 2 (Application – Business Logic)   Tier 3 (Database)   Tier 3 (Database)   Tier 3 (Database)  
    37. 37. IBM Software Group | Tivoli software 37 IBM Tivoli Monitoring Measuring Efficiency and Service Levels DMZ Windows Clients Microsoft SQL AIX Servers with HACMP SUN Servers Microsoft .Net Microsoft IIS Load Balancer Veritas Cluster IBM DB2 IBM WebSphere Apache OracleBEA Weblogic Microsoft IIS DHCP/DNS Sun Server Windows Servers VMware LPAR Order Entry Credit App Retail App
    38. 38. IBM Software Group | Tivoli software 38 Several Analyst’s View Customer’s Should Consider ITIL and Service Management With the introduction of ITIL version 3 we expect many savvy customers to embrace this more end-to-end view of services and service lifecycle management and that a vendor’s ability to help customers adopt this more integrated approach to service management will become a critical differentiator… As a result, IBM comes out as the player with the greatest basis of differentiation. Ovum IT Service Management Vendor Report Card 2006 IBM is in a clear overall lead in IT systems management, with its broad and extensive Tivoli offering that spans almost all aspects of IT systems management... Datamonitor believes IBM will continue to lead in this market due to its superior vertical reach and continuous improvement of its technology. Datamonitor Analyst Report – March 2007 IBM
    39. 39. IBM Software Group | Tivoli software 39 IBM Tivoli Monitoring Tivoli Network Manager Entry Edition DMZ Multiple Device Failure Events A Single Device Failure Application Failure Application Slowdown Switch One
    40. 40. IBM Software Group | Tivoli software 40 IBM Tivoli Monitoring Tivoli Network Manager Entry Edition – Root Cause Analysis DMZ A Single Device Failure Application Failure Application Slowdown Root Cause EventMultiple Symptom Events Switch One
    41. 41. IBM Software Group | Tivoli software 41 IBM Tivoli Network Manager Knitting together the Network to Improve MTTR Improved Business Efficiency  Reduces Mean-Time-To-Repair (MTTR) of faults through advanced analytics and network visualization Enhance Productivity  Reduces network complexity  Provides real-time network visibility  Ensures staff has meaningful, contextual information to simplify the management of complex networks with real-time logical and physical topology maps Asset Optimization  Better utilization of network resources through discovery and reconciliation Increased Reliability  Deliver against aggressive availability SLAs through real-time monitoring and analysis
    42. 42. IBM Software Group | Tivoli software 42 A Company is One Mistake away from Bad Press The Internet is the “Wild Wild West”  The Keynote Business 40 Internet Performance Index (KB40) measures the average download time for the home pages of 40 important US-based business Web sites.
    43. 43. IBM Software Group | Tivoli software 43 Discovering the Underlying Problem Who gets blamed when a Microsoft Application isn’t available?  Microsoft components are weaved into the fabric of most customer’s service delivery  To be successful Microsoft components must be monitored and integrated into the end-to-end systems management solution  Significant Mean-Time-To-Failure gains can be realized by integrating problem correlation between Microsoft and non- Microsoft components  Network devices such as switches, routers, firewalls  Environments where data is stored on the Mainframe  Heterogeneous server environments
    44. 44. IBM Software Group | Tivoli software 44 Heterogeneous and end-to-end monitoring is important  Operating Systems  Virtual Servers  Cluster Managers  Applications  Collaboration  Business Integration  Web Environments  Databases  Networks  Transactions Discovering the Underlying Problem Who gets blamed when an Application isn’t available? Virtual Servers and Clustering Virtual Servers and Clustering Linux Unix OS/400 z/OS Windows Operating Systems AIX LinuxLinux UnixUnix OS/400OS/400 z/OSz/OS WindowsWindows Operating Systems Operating Systems AIXAIX Database SQL Oracle Sybase Informix DB2 DatabaseDatabase SQLSQL OracleOracle SybaseSybase InformixInformix DB2DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Domino Tuxedo Siebel SAP Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Application and Collaboration DominoDomino TuxedoTuxedo SiebelSiebel SAPSAP Web Environment IIS WebLogic Apache iPlanet WebSphere Web Environment Web Environment IISIIS WebLogicWebLogic ApacheApache iPlanetiPlanet WebSphereWebSphere Business Integration CICS Web Services IMS MQ MQ Integrator Business Integration Business Integration CICSCICS Web Services Web Services IMSIMS MQMQ MQ Integrator MQ Integrator Infrastructure VMware Citrix Clustering InfrastructureInfrastructure VMwareVMware CitrixCitrix ClusteringClustering Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more…. Blackberry Micromuse Universal Agent Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more…. Blackberry Micromuse
    45. 45. IBM Software Group | Tivoli software 45 IBM Tivoli Monitoring 6.1 Support for Microsoft Environments - Summary  IBM Tivoli has extremely strong Microsoft Resource Monitoring today  Operating System  Applications  Infrastructure  IBM Tivoli visually consolidates and centralizes this Microsoft information and makes it available for automation and reporting  IBM Tivoli extends monitored Microsoft data with IBM Tivoli Performance Analyzer  IBM Tivoli extends “Microsoft Resource Monitoring” with “End-User and Application Transaction Monitoring” providing end-to-end monitoring for faster mean time to repair  All environments are heterogeneous and Tivoli is a foundation to knit the monitoring together

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