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IBMSoftware IBMSoftware Presentation Transcript

  • IBM Tivoli Monitoring ITM for Microsoft Environments Collected by Vinayak Nandikal
  • Today’s Agenda
    • The Resource Monitoring Market Place
    • IBM Tivoli Resource Monitoring Overview
    • ITM for Microsoft Environments
    • Extending IBM Tivoli Monitoring
    • Three of Your Mission Critical Applications
    • Benefits of an Integrated Solution
      • Improving mean-time-to-recovery
  • How was the 2006 IT Budget Spent? Systems Management is approximately thirteen percent * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates “ How will your 2006 hardware budget break out across the following categories” Base: 324 executives at North American enterprises 13% 19 % 27% 25% 16 % System Management Servers PC’s Network Hardware Storage
  • Where are Data Centers Spending their Money? Customers are spending almost ten percent on Monitoring Ninety-five Billion in Server Management and Administration Costs * Initial System and Software Deployment Migration Upgrades and patches System Maintenance Other Maintenance and tuning 15% 19% 15% 8% 7% 11% 12% 13% System Monitoring Planning for upgrades, expansion and capacity * IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks.“ Easing Toward Utility Computing By Barry Zellen - Jul 15, 2004
  • Worldwide System Management Software Revenue By Vendor, 2004 – 2006 ($M) * * Source – IDC Worldwide System Management Software 2007 – 2011; Forecast and 2006 Vendor Shares, Tim Grieser, Stephen Elliot and Frederick W. Broussard, August 2007 IBM was the overall market revenue leader in 2006 for worldwide system management software, with 15.6% market share. Management of Windows platforms continued to grow and had the highest revenue, with 37.6% share of the market total. Tivoli Greater than 110 Vendors with less than 4% Market Share Next Five
  • The Goal of A Monitoring System Reducing the Mean Time To Repair (MTTR)
    • By Some Estimates
      • 10% of users report a problem they have
      • 90% “try again later” (or not) or move on to something else.
    • Tivoli’s ability, in Microsoft environments, to quickly correlate, isolate and diagnose the root cause of problems can dramatically reduce MTTR
    • Down time and non-productive time is money lost
    • What is your cost of downtime per application?
    Fix Diagnose & Isolate Identify Notify Mean Time To Repair Auto Fix Diagnose & Isolate Identify Notify Mean Time to Repair with Tivoli
  • IBM Tivoli Monitoring Designed to Support Microsoft Environments
    • Utilizes Microsoft Internet Explorer
    • Utilizes Microsoft SQL Server as data store
      • IBM Database provided if preferred/needed to reduce costs
    • Monitors Microsoft Server Environments
    • Monitors Microsoft Databases and Applications
    • Monitors Microsoft Infrastructure Components
      • Including Microsoft .Net
    • Growing ecosystem of solutions from both IBM and Business Partners through the IBM Tivoli Open Process Automation Library - OPAL
  • At a Glance - Tivoli Monitoring Windows Support Virtual Servers and Clustering Linux Unix OS/400 z/OS Windows Operating Systems AIX Database SQL Oracle Sybase Informix DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Domino Tuxedo Siebel SAP Web Environment IIS WebLogic Apache iPlanet WebSphere Business Integration CICS Web Services IMS MQ MQ Integrator Infrastructure VMware Citrix Clustering Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more…. Blackberry Micromuse
  • The Tivoli Monitoring A Common Portal, Information and Automation Infrastructure DMZ Windows Clients Windows Servers Microsoft SQL Windows Servers Windows Servers Microsoft .Net Microsoft IIS DHCP/DNS Load Balancer Windows Cluster Microsoft SQL Microsoft .Net Microsoft IIS Microsoft SQL Microsoft .Net Microsoft IIS Windows Server Virtual Server 2005 CONTROL - Tivoli Data Warehouse (TDW) and Situations AUTOMATION - Take Action and Workflows VISIBILITY - Tivoli Enterprise Portal (TEP)
  • IBM Tivoli Monitoring Visibility IBM Tivoli Enterprise Portal for System Management
    • The Tivoli Enterprise Portal is the central location to view and act on information provided by the system monitors
    • Consolidated view can significantly reduce mean time to recover
    • Centralized visualization of real-time and historical data can help with “intermittent” problems
    • Personalized views based on the user roles and scope
    • Visualization of resource utilization can highlight areas to reduce costs
    • Visualization can streamline identifying a problems “root cause”
  • IBM Tivoli Monitoring Control Alerting through Situations
    • Situations allow operators to quickly distribute a set of conditions to determine if a potential problem exists in any monitored resource
    • Out-of-the-box situations provide immediate return on investment and fast time to value
    • Extended situations reduce false alerts and raise confidence of operators that alerts are real.
    • Tight integration into root cause analysis tools improve mean time to recovery
  • IBM Tivoli Monitoring Control The Historical Context from Tivoli Data Warehouse
    • Tivoli Data Warehouse is the backbone repository and central data store for all historical management data and the basis for Tivoli reporting
    • Centralized and consolidated data is crucial to reducing mean time to recovery
    • Side-by-side historical data assists in separating intermittent from reoccurring problems from peak workloads
  • IBM Tivoli Monitoring Automation Capture and Replay Best Practices by Take Action
    • Take Action allows for entry of individual commands and either manual or automated processes to be executed in response to an individual situation
    • Out-of-the-box take actions provide immediate return on investment and fast time to value
    • Personalized take actions can capture a local best practice for unique situations and execute it preemptively
    • User-defined text can also imbed knowledge that may be unique to a particular situation
  • IBM Tivoli Monitoring Automation Capture and Replay Best Practices through Workflows
    • Workflows can automate the best practices of an organization and execute them in a repetitive, pre-emptive, consistent and error-free manner
    • Drag-and-drop technology allows operators to build and deploy intelligent, pre-emptive and error-free workflows
    • Can be executed manually by help desk or executed based on situational events
    • Workflows tie together individual resource monitors or “take actions” based on user-defined criteria
  • “ The real-time and historical data provided with IBM Tivoli Monitoring 6.1 and the Tivoli Enterprise Portal will enable ADP to quickly and easily access the information we need to monitor service levels, project capacity needs and maintain availability of critical business applications” Rob Traill Technology Infrastructure Services Automatic Data Processing Inc. Automatic Data Processing Inc.
    • Business Challenge
    • ADP needed a stable performance and capacity management solution that would help reduce operational costs and improve availability of critical client facing and internal back-office applications.
    • On Demand Business Benefits
    • Faster root-cause analysis will lead to reduced operational management costs.
    • Up to 15% increase in staff productivity achieved in systems administration and creation of management reports.
    • Proactive alerts enable corrective action to be taken before critical applications are effected, reducing unplanned downtime.
    • With comprehensive capacity planning data , accurate predictions can be made about future resource requirements to stay in line with forecasted business demand.
    • Solution
    • IBM Tivoli Monitoring 6.1
    • IBM Tivoli Data Warehouse 2.1
  • Where are Data Centers Investing their Money? The Windows Server Platform is the Primary Operating System “ For your most important server setups, what is the primary operating system that you run on these servers?” (Select up to two) * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
  • IBM Tivoli Monitoring A Sample View of ITM for Microsoft Operating Systems Logical Disk Space Memory Allocation Process Private Size Process Virtual Size Top Process CPU Time
  • IBM Tivoli Monitoring for Virtualization The Wintel Virtualization Space is Growing Fast
    • Provides key performance management insights into virtualized environments
      • What is the overall resource utilization of my server?
      • How are resources allocated per virtual machine?
      • What is the resource utilization per virtual machine, and how can I optimize it?
    • These Microsoft and Intel virtual environments are monitored
      • Microsoft Virtual Server 2005
      • VMware as the market leader
      • Citrix
        • Xen (recent Citrix acquisition)
    Consolidation not only bring benefits, but new challenges. Worldwide Virtual Machine Software Revenue Growth 2004 – 2005 63% 2005 – 2006 67% 2004 – 2006 170% growth at VMware
  • IBM Tivoli Monitoring for Virtualization When a Virtual Resource has a problem, where did it originate? Host OS Hypervisor Application Guest OS Virtual Resources Virtual Machine Application Guest OS Virtual Resources Virtual Machine Physical Resources In the VIRTUAL RESOURCE ? Or in the PHYSICAL RESOURCE ? In the HYPERVISOR overhead? In the HOST OS ? In the VIRTUAL MACHINE sharing the same physical resource? The are no “virtual performance problems”, only very real performance problems manifested in a very complex consolidated, virtual environment. Application running on Host OS
  • IBM Tivoli Monitoring A Sample View of ITM for Wintel Virtual Environments
  • IBM Tivoli Monitoring A Sample View of ITM for Microsoft SQL CPU Percent Error Alerts Percent Free Space Processes Summary Cache Utilization
  • IBM Tivoli Monitoring A Sample View of ITM for Microsoft Exchange MTA Connections Queue MTA Work Queue SMTP Queues
    • Monitors critical cluster infrastructure components
      • What is the risk of service unavailability if some component of the cluster fails?
      • Is there a well-balanced load on my web servers for optimal service delivery?
      • Agents are certified to operate in a failover mode
    Unbalanced Cluster IBM Tivoli Monitoring Support for Microsoft ITM for Microsoft Clusters
  • IBM Tivoli Monitoring Support for Microsoft ITM Covers Active Directory and .Net Environments
    • Microsoft Active Directory
    • Microsoft .NET
      • .NET Framework
      • Biztalk Server
      • Commerce Server
      • Content Manager
      • Host Integration Server
      • ISA Server
      • Sharepoint Portal
      • UDDI Server
  • IBM Tivoli Monitoring A Sample View of ITM for Microsoft’s Infrastructure Exchange Directory Service Cache Hit Ratios
  • IBM Tivoli Monitoring Support for Microsoft ITM Covers Critical Microsoft Infrastructure Additional Microsoft Monitoring Support available from Tivoli’s OPAL Site Microsoft Identify Integration Server Microsoft Live Communication Server Microsoft Message Queue Microsoft (Various Apps) Microsoft Exchange 5.5 Microsoft Exchange Tracking Log Microsoft Project Server Microsoft Terminal Services
  • IBM Tivoli Monitoring Support for Microsoft Providing IT the Ability to Quickly Add Value and solve problems
    • Customer can quickly and easily extend IBM Tivoli Monitoring themselves
      • Unique customer specific environments can be monitored quickly
      • Value of solution can be extended without waiting on IBM or any vendor
    • Agent or Agentless Monitoring Capability
    • Information consolidated at the IBM Tivoli Enterprise Portal and Data Warehouse
    • Growing rapidly open solutions
    Blackberry Server Monitoring Solution using the ITM 6.1 Universal Agent Monitoring Solution for ExaStore using the ITM 6.1 Universal Agent Microsoft Project Server 2003 Monitoring Solution using the ITM 6.1 Universal Agent Microsoft Data Protection Manager Monitoring Service using the ITM 6.1 Universal Agent Windows Terminal Services Monitoring Solution using the ITM 6.1 Universal Agent Windows USB Disk Devices Monitoring Solution using the ITM 6.1 Universal Agent 1 to 124 of 124 results
  • IBM Tivoli Monitoring A Sample View of ITM for mySAP
    • A seamless extension for ITM 6.1
      • Leverages existing Data Warehouse information
    • Performance Management Reports
      • Overlay Charts for rich content
      • Forecast Reports with Icons
    • Performance and Capacity Management
      • Predictive performance trending, capacity metrics and targeted reports
      • Supports Universal Agents
      • Analyze any collected data
    • Predictive Trending on Key Operational Metrics
      • Integrated trending drives reports
      • Situations fired when trends are detected
    IBM Tivoli Performance Analyzer Exploiting Your Centralized and Consolidated Data
    • Virtualized Environments
    • Database Environments
    • Adding Performance and Capacity Baselines
      • Quickly identify when systems perform unexpectedly
    • Windows Server 2008
    Tivoli Performance Analyzer Tivoli Performance Analyzer Roadmap Where are we going?
    • Users are “tree huggers”! They worry about their tree while IT has to worry about the forest
    • IT has to determine the user’s most important tree or trees
    • Then define “Availability”
      • End-user “Availability” depends on the sum of all the individual components’ but the end-user won’t care
    • Windows, although critical, is one component of the overall availability measurement
    • It is necessary to set and monitor usage metrics that are attainable and verifiable
    IBM Tivoli Monitoring The First Step - Measure the End User Experience …………… ... IF a firm has little history of measuring IT performance, IT SHOULD BEGIN by measuring efficiency and service levels, as opposed to taking on value metrics that are difficult to quantify. Later, when IT measurement has become part of the company's culture, IT measurement can begin to capture the business value of IT. The Evolution of IT Performance Management, Gartner Group - 10 November 2004, Barbara Gomolski
  • IBM Tivoli Monitoring The First Step - Measure the End User Experience “ Which of the following initiatives are likely to be one of your IT organization’s major business themes for 2007?” (4 [critical priority] to 1 [not on the agenda]) * Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
  • IBM Tivoli Monitoring The First Step - Measure and Improve the End User Experience
    • ITCAM for Response Time
      • Measures the efficiency of service delivery to the end user
    • ITCAM for Web Resources
      • Measures the efficiency of the Microsoft IIS environment and delivery of IIS services
    • IBM Tivoli Service Level Advisor
      • Tracks historical service levels against response times and other agreed to metrics
    • All of this is still delivered to the single IBM Tivoli Enterprise Portal and Data Warehouse to ensure a common monitoring and reporting environment
  • IBM Tivoli Monitoring - Efficiency and Service Levels ITCAM for Response Time (RT) DMZ Windows Clients Windows Servers Microsoft SQL Windows Servers Windows Servers Microsoft .Net Microsoft IIS DHCP/DNS Load Balancer Windows Cluster Microsoft SQL Microsoft .Net Microsoft IIS Microsoft SQL Microsoft .Net Microsoft IIS Windows Server Virtual Server 2005 Application A Application B Application C
  • ITCAM for Response Time One Integrated UI - The Best of Both Transaction Worlds
    • Robotic Response Time Monitoring
      • Synthetic playback of all robotic scripts
      • Rational Robot, RPT, Mercury LoadRunner, CLI commands
    • Web Response Time Monitoring
      • Monitors real end user web transactions (HTTP/S)
    • Client Response Time Monitoring
      • Monitor real end user client Windows application transactions
      • Microsoft Outlook, SAP, 3270, Lotus Notes, etc
    Synthetic Transactions Real End User Transactions
  • Three of Your Mission Critical Applications Implementing a complete End-to-End Story
    • Remote Branch Office Infrastructure
    • Remote Branch Office Infrastructure
    • Remote Branch Office Infrastructure
    • Windows Server 2003
    • Microsoft SQL
    • Networking Infrastructure
    • Networking Infrastructure
    • Networking Infrastructure (Switches, Routers, VPN)
    • Tier 3 (Database)
    • Tier 3 (Database)
    • Tier 3 (Database)
    • Tier 2 (Application – Business Logic)
    • Tier 2 (Application – Business Logic)
    • Tier 2 (Application – Business Logic)
    • Tier 1 (Web Serving)
    • Tier 1 (Web Serving)
    • Tier 1 (Web Serving)
    • Infrastructure
    • End User
    SAP
    • Infrastructure
    • End User
    Remote Point of Sale
    • Data Center Infrastructure
    • DHCP and DNS Server - Microsoft
    • Microsoft Active Directory
    • Microsoft Cluster
    • End User
    • Windows
    • Point of Sale
    Exchange Mail
  • IBM Tivoli Monitoring Measuring Efficiency and Service Levels DMZ Windows Clients Microsoft SQL AIX Servers with HACMP SUN Servers Microsoft .Net Microsoft IIS Load Balancer Veritas Cluster IBM DB2 IBM WebSphere Apache Oracle BEA Weblogic Microsoft IIS DHCP/DNS Sun Server Windows Servers VMware LPAR Order Entry Credit App Retail App
  • Several Analyst’s View Customer’s Should Consider ITIL and Service Management With the introduction of ITIL version 3 we expect many savvy customers to embrace this more end-to-end view of services and service lifecycle management and that a vendor’s ability to help customers adopt this more integrated approach to service management will become a critical differentiator… As a result, IBM comes out as the player with the greatest basis of differentiation . Ovum IT Service Management Vendor Report Card 2006 IBM is in a clear overall lead in IT systems management, with its broad and extensive Tivoli offering that spans almost all aspects of IT systems management... Datamonitor believes IBM will continue to lead in this market due to its superior vertical reach and continuous improvement of its technology. Datamonitor Analyst Report – March 2007 IBM
  • IBM Tivoli Monitoring Tivoli Network Manager Entry Edition DMZ Application Failure Application Slowdown Switch One Multiple Device Failure Events A Single Device Failure
  • IBM Tivoli Monitoring Tivoli Network Manager Entry Edition – Root Cause Analysis DMZ Application Failure Application Slowdown Switch One A Single Device Failure Root Cause Event Multiple Symptom Events
  • IBM Tivoli Network Manager Knitting together the Network to Improve MTTR
    • Improved Business Efficiency
      • Reduces Mean-Time-To-Repair (MTTR) of faults through advanced analytics and network visualization
    • Enhance Productivity
      • Reduces network complexity
      • Provides real-time network visibility
      • Ensures staff has meaningful, contextual information to simplify the management of complex networks with real-time logical and physical topology maps
    • Asset Optimization
      • Better utilization of network resources through discovery and reconciliation
    • Increased Reliability
      • Deliver against aggressive availability SLAs through real-time monitoring and analysis
  • A Company is One Mistake away from Bad Press The Internet is the “Wild Wild West”
    • The Keynote Business 40 Internet Performance Index (KB40) measures the average download time for the home pages of 40 important US-based business Web sites.
  • Discovering the Underlying Problem Who gets blamed when a Microsoft Application isn’t available?
    • Microsoft components are weaved into the fabric of most customer’s service delivery
    • To be successful Microsoft components must be monitored and integrated into the end-to-end systems management solution
    • Significant Mean-Time-To-Failure gains can be realized by integrating problem correlation between Microsoft and non-Microsoft components
      • Network devices such as switches, routers, firewalls
      • Environments where data is stored on the Mainframe
      • Heterogeneous server environments
    • Heterogeneous and end-to-end monitoring is important
    • Operating Systems
    • Virtual Servers
    • Cluster Managers
    • Applications
    • Collaboration
    • Business Integration
    • Web Environments
    • Databases
    • Networks
    • Transactions
    Discovering the Underlying Problem Who gets blamed when an Application isn’t available?
  • IBM Tivoli Monitoring 6.1 Support for Microsoft Environments - Summary
    • IBM Tivoli has extremely strong Microsoft Resource Monitoring today
      • Operating System
      • Applications
      • Infrastructure
    • IBM Tivoli visually consolidates and centralizes this Microsoft information and makes it available for automation and reporting
    • IBM Tivoli extends monitored Microsoft data with IBM Tivoli Performance Analyzer
    • IBM Tivoli extends “Microsoft Resource Monitoring” with “End-User and Application Transaction Monitoring” providing end-to-end monitoring for faster mean time to repair
    • All environments are heterogeneous and Tivoli is a foundation to knit the monitoring together