[Nitesh: Please add content in Notes to explain Zensar Corporate … here is a start.]Zensar Healthcare is a division of Zensar Technologies, a global IT services company that is the flagship technology services company of the $3.7-billion RPG Enterprises group. Renowned for its industry-specific integrated business and technology solutions—and recognized in 2011 by the International Association of Outsourcing Professionals as among the world’s best outsourcing service providers—Zensar operates delivery centers in the US, the UK, China, Japan and India; 7400-plus associates serve more than 400 clients in 20 global locations.
As healthcare moves from a provider-centric to a more patient-centric model, effective exchange of health information is critical. And as the focus turns more and more to population health, connectivity becomes increasingly critical. Integrated delivery networks (IDNs) and regional (and national) health information organizations (RHIOs) fueled the initial demand for HIE technologies. Today, effective information connectivity translates to better outcomes, lower costs, and better informed, more engaged physicians.
Zensar helps healthcare providers deliver patient access functions designed to maximize patient satisfaction and minimize revenue loss due to registration errors or omissions. These services support preregistration and scheduling, admitting/registration/insurance verification and eligibility, precertification/authorization, billing/claims submissions, cash posting, accounts receivable follow-up and point-of-service collections, financial counseling, denial management, customer service and quality assurance
REVENUE CYCLE SOLUTIONSPatient Access ServicesPre-registrationSchedulingAdmissionsPoint-of-service collectionsEligibility and verificationFinancial counselingRevenue Services:Quality assuranceBillingClaims managementCash postingBusiness office managementA/R follow-up and collectionsDenials management
[ND: Review w/internal security team and validate once finalized.] Right from the start, we were quality-driven!Based on theISO 9001:2008 Standard, Zensar’s Quality Management System (QMS) demonstrates our ability to provide software services that meet customer requirements and promote customer satisfaction through continuous process improvement.ISO 27001:2005 is a key privacy-and-security standardInternational Organization for Standardization (ISO)—Weuse ISO standards to help define our QMS standardsand assess their effectiveness.Zensar is ISO 9001:2008- and ISO 20001-certified; many Zensar associates are ISO-certified.ISO / IEC 20000 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Requirements include design, transition, delivery and improvement of services to fulfill agreed service requirements.SEI CMM/CMMI—One of the first India-based IT outsourcing companies to get certified, Zensar uses the Capability Maturity Model—from Carnegie Mellon’s Software Engineering Institute (SEI)—to optimize software-development processes and create continuous process improvement. (Our QMS incorporates SEI-CMMI practices to ensure high levels of process maturity.)Six Sigma—Zensar uses this tool for systematic analysis and process improvement.
[This slide needs major editing.][Nitesh: Chu said we are working on BA 776; I do not know what that is and couldn’t find anything on Google. Please check w/Dr. Vishal on Manoj.]
[Nitesh: Please add pertinent logos of non-healthcare clients here.]Zensar has formed lasting relationships with customers like Cisco, National Grid, Fujitsu, Marks and Spencer, Danaher Corporation, Electronic Arts and Logitech among others. Zensar has also forged strategic technology partnerships with global technology leaders such as IBM, Microsoft, Sun Microsystems and Oracle. These partnerships enable Zensar to leverage its core competencies, ensuring comprehensive and state-of-the-art business solutions to its customers.
Zensar Care Application Solutions Presented: April 8, 2013 By: Zensar Healthcare
Proven Multi-dimensional Expertise Zensar features: proven technology expertise hallmark flexibility vendor-agnostic philosophy unparalleled on-time/on-budget results A penchant for true client collaboration Experienced recruiting/placement pros deliver affordable, multi- dimensional, custom staffing solutions that can support all legacy and popular clinical/nonclinical systems both strategic and fast-track needs specific package implementations, project management, assessments, evaluations, customizations, integrations and conversions a complete implementation lifecycle
Protecting Patient Information As an ISO/IEC 270001:2005-certified company, Zensar has met the international gold standard for information security. Healthcare clients trust us to protect the confidentiality and integrity of patient information. Committed to delivering HIPAA-compliant services and solutions, Zensar currently … meets all HIPAAs stringent data security and privacy requirements operates a HIPAA-compliant offshore development center for a major US healthcare provider