Culture Transformation Tools


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In a pilot study carried out by McKinsey & Company, the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost.

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Culture Transformation Tools

  1. 1. “ When I reflect on what makes an outstanding organization, I keep coming back to the effectiveness of our people individually and collectively. Long-term success has to have a solid foundation built on principles and values that act as a centre of gravity.” John McFarlane, Chief Executive Officer, ANZ Bank, Melbourne, Australia. ANZ Bank Australia © 2010 COACH ERA John McFarlane CEO, ANZ Bank
  2. 2. <ul><li> Key Attributes: </li></ul><ul><ul><li>• Makes it possible to translate qualitative data into quantitative data </li></ul></ul><ul><ul><li>• Provides a base-line measurement instrument for monitoring changes in the organisational culture </li></ul></ul><ul><ul><li>• Provides a method for measuring cultural capital </li></ul></ul>Cultural Transformation Tools (CTT) “ MEASUREMENT MATTERS” © 2010 COACH ERA
  3. 3. <ul><li>• In a pilot study carried out by McKinsey & Company , the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost. </li></ul><ul><li>They provide one of the most comprehensive cultural diagnostic and values assessments available. </li></ul><ul><li>They are affordable for small and large organizations. Costs are the same for 100, 1000 or 5000 employees when completed on the Internet. Paper surveys are also available. </li></ul><ul><li>The survey form is simple – it requires only 15 - 20 minutes to complete. Results are available in 2-4 weeks. </li></ul><ul><li>The survey form is customized for every organization and can be WEB or paper based. </li></ul><ul><li>The survey is available in sixteen languages. </li></ul><ul><li>The survey can be used for multiple purposes. </li></ul>Key Benefits © 2010 COACH ERA
  4. 4. <ul><li>Leaders and Change Agents wanting to understand their Cultural Capital and the Intangible assets with the organization. </li></ul><ul><li>Leaders and change agents who want to create value by building values-driven organisations </li></ul><ul><li>Leaders and Change Agents wanting to review or create the vision, mission and values that will drive long term sustainable success </li></ul><ul><li>Successful organizations wanting to move to the next level of organisational effectiveness, scalability, repeatability and sustainability </li></ul><ul><li>Leaders and change agents who need to create or re-establish the organisations Identity and purpose in order to assess the benefits of maintaining a group approach or divesting aspects of the business portfolio </li></ul><ul><li>Companies wanting to attract and retain talented people and deliver shareholder value and long term sustainability </li></ul><ul><li>Leaders and Change Agents wanting to build diversity within the organisation </li></ul>Who is Using the Cultural Transformation Tools 1? © 2010 COACH ERA
  5. 5. <ul><li>Private and Public Sector organizations that have re-engineered their systems and processes, but are having difficulty in becoming learning organizations </li></ul><ul><li>• Organisations that want to find a unique competitive advantage via their culture and have behaviours and values aligned </li></ul><ul><li>• Organizations that want to implement successful leadership development programmes. </li></ul><ul><li>Organisations that are already successful and want to measure and maintain their unique points of difference. </li></ul><ul><li>• Companies with high employee turnover, low morale and poor customer relations </li></ul><ul><li>• Companies wanting to facilitate the smooth merger of organizational cultures during mergers and Acquisitions (Due Diligence) </li></ul>Who is Using the Cultural Transformation Tools 2? © 2010 COACH ERA
  6. 6. From Leaders’ Values to Shareholder Value CORPORATE SECTOR © 2010 COACH ERA Corporate Culture Leaders’ Values/Behaviors Competitive Advantage Shareholder Value
  7. 7. From Leaders’ Values to Shareholder Value GOVERNMENT SECTOR © 2010 COACH ERA Leaders’ Values/Behaviors Mission Assurance Sustainable Performance Organizational Culture
  8. 8. From Leaders’ Values to Shareholder Value CORPORATE SECTOR © 2010 COACH ERA Employee Fulfillment Leadership Development Customer Satisfaction Shareholder Value
  9. 9. <ul><li>ANZ Bank </li></ul><ul><li>British Petroleum </li></ul><ul><li>Computer Associates </li></ul><ul><li>Ford Motor Company </li></ul><ul><li>IKEA </li></ul><ul><li>ING Bank </li></ul><ul><li>Johnson & Johnson </li></ul><ul><li>Kellogg’s </li></ul><ul><li>Konica Minolta </li></ul><ul><li>L’Oreal </li></ul>CTT – Sample of Clients © 2010 COACH ERA <ul><li>Mars / Master foods </li></ul><ul><li>Methodist Hospital System </li></ul><ul><li>McKinsey & Co </li></ul><ul><li>Nestle </li></ul><ul><li>PricewaterhouseCoopers </li></ul><ul><li>Statoil </li></ul><ul><li>Volvo </li></ul><ul><li>Many Schools and Universities </li></ul>
  10. 10. <ul><li>I ndividual Values Assessment </li></ul><ul><li>Team Values Assessment </li></ul><ul><li>Corporate Culture Assessment </li></ul><ul><li>Leadership Values Assessment (360) </li></ul><ul><li>Executive Search Assessment </li></ul><ul><li>Employee Selection Assessment </li></ul><ul><li>Employee Exiting Assessment </li></ul><ul><li>Merger and Acquisition Compatibility Assessment </li></ul><ul><li>Client Assessment of Corporate Values To start measuring your company culture and the values of your leaders using the Culture Transformation Tools (CTT) call us. Twitter: coacheragroup Tel: +31(0) 63 934 8920 Mail: Skype : vikunovski </li></ul>Corporate Transformation Tools Assessment Types © 2010 COACH ERA
  11. 11. <ul><li>5th largest company in Australia, largest in New Zealand </li></ul><ul><li>33,000 staff </li></ul><ul><li>6 million customers </li></ul><ul><li>Market Capitalisation US$43 billion </li></ul><ul><li>30 countries, focus on Austral-Asia-Pacific </li></ul><ul><li>Our enlightened culture is a key point of difference </li></ul>Appendix I - ANZ Bank Today © 2010 COACH ERA
  12. 12. ANZ Bank Today © 2010 COACH ERA customer satisfaction, recognition open communication best practice, well managed accountable, balanced, different teamwork, continuous improvement customer first, community trust, leadership, excellence, staff fulfilment staff safety, shareholder value inspirational, open, integrity, committed, vision, sustainable
  13. 13. ANZ Values Evolution © 2010 COACH ERA 2000 Results Orientation Accountability Cost Reduction Profit Continuous Improvement Bureaucracy (L) Goals Orientation Shareholder Value Customer Focus Achievement 2003 2006 Customer Focus Cost Reduction Accountability Continuous Improvement Achievement Profit Results Orientation Community Involvement Shareholder Value Customer Satisfaction Customer Focus Community Involvement Brand Image Profit Cost Reduction Shareholder Value Customer Satisfaction Results Orientation Achievement Organisational Growth 1 2 3 4 5 6 7 8 9 10 Source: Cultural Transformation Tools
  14. 14. ANZ Profit Evolution Net Profit After Tax (A$millions) Start of Cultural Transformation © 2010 COACH ERA
  15. 15. ANZ Share Price Evolution © 2010 COACH ERA A$9.66 A$26.50 A$18.30 Intangible Drivers (Cultural Capital) Tangible Drivers (Financial Capital) A$32.65 Jun 07
  16. 16. ANZ Employee Satisfaction Evolution © 2010 COACH ERA Start of Cultural Transformation
  17. 17. <ul><li>Based on COACH ERA Consultings extensive experience of Organisational transformation and our understanding of where you are, the key conditions for success would be: </li></ul><ul><ul><li>Excellent up-front work to design a programme that accurately reflects the core business agenda. </li></ul></ul><ul><ul><li>Establishing a partnership which agrees a clear way of working together </li></ul></ul><ul><ul><li>Key contacts </li></ul></ul><ul><ul><ul><li>One In House Project person who holds ownership, to help us work together </li></ul></ul></ul><ul><ul><ul><li>One COACH ERA Consulting person who liaise and co-ordinate all meetings and materials </li></ul></ul></ul><ul><ul><li>We work with you toward complete internal ownership at a pace that feels right for your needs </li></ul></ul><ul><ul><li>On-going review sessions to embed our learning and share insights </li></ul></ul><ul><li>Twitter: coacheragroup Tel: +31(0) 63 934 8920 Mail: Skype : vikunovski </li></ul>Appendix II – Working together - Conditions for Success © 2010 COACH ERA
  18. 18. THANK YOU © 2010 COACH ERA The problems cannot be solved at the level of thinking on which they were created - Albert Einstein
  19. 19. COACH ERA is a cutting edge boutique consultancy, specialized in the field of business executive coaching, leadership development and corporate culture transformation. Certified Culture Transformation Tools consultancy, by the Barrett Values Centre. ABOUT US © 2010 COACH ERA