Taking Voice to the Next Level                                  HyperGateway                          Installation and Use...
Table of contentsList of Figures ............................................................................................
5.8.13      Cellular Card Call Limits ................................................................................ 29 ...
1      Introduction1.1     About HyperGateway - PRI GSM / CDMA Gateway                          Figure 1. HG-2000 and HG-3...
included on the front panel of the GSM slot module, with optional 12 more SIMs (4SIMs per ch.), As well as an integrated p...
2      User Safety Information2.1     Electrical SafetyHyperGateway works with a nominal mains supply voltage of 110-230VA...
Repairs to the device should only be carried out by the manufacturer or theirauthorized agents.Should this not be possible...
3      System Architecture3.1     General DescriptionThe HyperGateway system connects the telephone system to the GSM and ...
3.2       System ComponentsThe HyperGateway system consists of 2 components:      •    The HyperGateway unit is a 19” x 6U...
3.3.2   PRI11- PRI ISDN Single-Slot ModuleThe PRI11 module is designed for signaling over a single Primary Rate Interface(...
4      System Installation4.1     Before You Install4.1.1     Where to install the deviceHyperGateway is designed for inst...
4.2     HyperGateway Physical Installation4.2.1    CB1 – Control BoardThe CB1 Slot-Module provides TCP/IP remote access fo...
4.2.2   PRI InstallationWarning:       The ISDN connection is regarded as a source of voltage that should               be...
The HyperGateway PRI connection operates in a point-to-point configuration andcan be set to NT or TE mode and the Clock Sy...
4.2.3.2 Installing the antennasEach cellular card requires one antenna.                          Figure 8. Cellular       ...
4.2.5   Power panel                       Figure 10. HyperGateway Power PanelsThe system’s Power Panel is located at the t...
5      Installing the HMC and Setting the CB15.1     Before Installation and SettingNote: The default factory IP of the Hy...
Once you are ready to install click the “Install” button.The installation process will start. Once the installation proces...
5.3   Assigning new IP address to CB1Run the HGS application, select “Start > Hypermedia > HyperGateway Server” ordouble c...
To set the new server IP address click "Change". Enter the IP address, Subnet maskand the Gateway IP and click "Update" an...
Figure 13. Hypermedia Server AddressEnter the appropriate IP address and click "Save Settings".Note: If your machine is lo...
5.4.3    Change Default HMC PasswordIt is strongly recommended to change the default password. This will enhance thesecuri...
• Cellular cards    • PRI cards    • ServerYou can select the item to configure or monitor by exploding the menu on the le...
Figure 17. Cellular Cards media matrixTo set the channels, select the cellular card and click the channel to be set.The ch...
Figure 19. Cellular media matrix – edit parametersSelect the card that corresponds to the desired routing. There are curre...
Figure 21. Cellular MSN valuesIn the example above all incoming calls on cellular slot 1 will be directed to extension202,...
Figure 24. Cellular Operator and SIM locksConsult your cellular operator regarding the codes to be used.To apply your new ...
Figure 26. Cellular Card Call Counters Steps5.6.10 CountersThe cellular time counters count the actual usage time of each ...
5.6.12 Cellular Card Serial NumbersCellular Card Serial numbers enables to view the GSM Modules IMEI (InternationalMobile ...
5.6.14 Cellular Card Cell SelectionThis section applies for those using Wavecom GSM modulesCellular Card Cell Selection en...
5.7     PRI Cards Settings5.7.1    Connection SettingsUse this menu to configure the PRI parameters.The PRI card typically...
5.7.2   E1 Media MatrixE1 media matrix enables you to configure the connections from the E1 card to allother cards and cha...
Figure 35. PRI AllocationTo allocate a channel click the Target link next to the desired channel and then selectthe card y...
6 Save Configuration ManagementThe Save Configuration Management enables downloading and uploading ofthe system setting us...
7      System MonitoringThe HyperGateway system enables you to monitor the PRI and Cellular parametersof the system.7.1   ...
BER of more than 6.4 will result in undesirable disconnections of calls as well as“noisy” calls. In such case you should f...
7.2   PRI Card MonitoringTo monitor the PRI cards click Monitor > PRI Cards > PRI Status and select thePRI card you whish ...
8      Troubleshooting8.1     PowerDisplay                   Problem                       Solution                     Se...
8.3   Cellular cards                                                                               SeeDisplay             ...
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Hypermedia Telular manual-ver5 Series HG3000 (TELULAR GSM)

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Hypermedia Telular manual-ver5

  1. 1. Taking Voice to the Next Level HyperGateway Installation and User Manual HG-3000 & HG-2000 & HG-1600 Series Page 1 of 39 Release: 5.0HyperGatewayInstallation manual Date: November, 2007
  2. 2. Table of contentsList of Figures .............................................................................................................................. 31 Introduction ......................................................................................................................... 4 1.1 About HyperGateway - PRI GSM / CDMA Gateway................................................ 4 1.2 Package Contents .................................................................................................... 5 1.3 How to Contact Hypermedia .................................................................................... 5 1.4 About This Manual ................................................................................................... 52 User Safety Information ..................................................................................................... 6 2.1 Electrical Safety........................................................................................................ 6 2.2 Environments with Explosive Materials.................................................................... 6 2.3 Non-Ionizing Radiation ............................................................................................. 6 2.4 Electronic Medical Equipment.................................................................................. 6 2.5 Measures to be Taken in Case of Loss/Theft .......................................................... 6 2.6 Transport .................................................................................................................. 6 2.7 Damage and Repairs ............................................................................................... 63 System Architecture ........................................................................................................... 8 3.1 General Description.................................................................................................. 8 3.2 System Components ................................................................................................ 9 3.3 HyperGateway Device Architecture ......................................................................... 9 3.3.1 PRI11- PRI ISDN Single-Slot Module ............................................................. 9 3.3.2 MG11- Media Matrix Single-Slot Module....................................................... 10 3.3.3 CG41/CC41 - Cellular Gateway Single-Slot Module ..................................... 104 System Installation ........................................................................................................... 11 4.1 Before You Install ................................................................................................... 11 4.1.1 Where to install the device ............................................................................ 11 4.1.2 Prepare Your Network ................................................................................... 11 4.2 HyperGateway Physical Installation....................................................................... 12 4.2.1 PRI Installation .............................................................................................. 12 4.2.2 Cellular Network Installation .......................................................................... 14 4.2.3 Cellular cards indicators ................................................................................ 15 4.2.4 Power panel................................................................................................... 165 HGS and HMC Installations.............................................................................................. 17 5.1 Before you install.................................................................................................... 17 5.2 HGS Installation (CellGW version)........................... Error! Bookmark not defined. 5.3 Configure HGS ......................................................... Error! Bookmark not defined. 5.3.1 Serial Port and HMC Port Configuration ......... Error! Bookmark not defined. 5.3.2 TCP-IP Remote Access configuration ............. Error! Bookmark not defined. 5.4 Running HGS - Local and Remote sites .................. Error! Bookmark not defined. 5.5 Run the installation program .................................................................................. 17 5.6 Running HMC for the First Time ............................................................................ 20 5.6.1 Configure Server IP Address......................................................................... 20 5.6.2 Connecting to the HyperGateway Server...................................................... 21 5.6.3 Change Default HMC Password ................................................................... 22 5.7 HyperGateway Settings.......................................................................................... 22 5.8 Cellular Cards Settings........................................................................................... 23 5.8.1 Volume Settings ............................................................................................ 23 5.8.2 Media Connection.......................................................................................... 23 5.8.3 Cellular Card PIN Codes ............................................................................... 25 5.8.4 Cellular Card MSN Values............................................................................. 25 5.8.5 Cellular Card Reset ....................................................................................... 26 5.8.6 Cellular Card Module Information.................................................................. 26 5.8.7 Cellular Card Operator and SIM Locks ......................................................... 26 5.8.8 Multi-SIM Configuration ................................................................................. 27 5.8.9 Cellular Card Call Counters Steps................................................................. 27 5.8.10 Counters ........................................................................................................ 28 5.8.11 Cellular Card CLI Blocking ............................................................................ 28 5.8.12 Cellular Card Serial Numbers........................................................................ 29 Page 2 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  3. 3. 5.8.13 Cellular Card Call Limits ................................................................................ 29 5.8.14 Cellular Card Cell Selection........................................................................... 30 5.9 PRI Cards Settings................................................................................................. 31 5.9.1 Connection Settings ...................................................................................... 31 5.9.2 E1 Media Matrix............................................................................................. 326 Save Configuration Management .................................................................................... 347 System Monitoring............................................................................................................ 35 7.1 Cellular Card (CG / CC) Monitoring ....................................................................... 35 7.1.1 CG / CC Card Receptions ............................................................................. 35 7.1.2 CG / CC Card Status ..................................................................................... 36 7.1.3 CG / CC All Cells Monitor .............................................................................. 36 7.2 PRI Card Monitoring............................................................................................... 378 Troubleshooting................................................................................................................ 38 8.1 Power ..................................................................................................................... 38 8.2 PRI.......................................................................................................................... 38 8.3 Cellular cards ......................................................................................................... 39List of FiguresFigure 1. HG-2000 and HG-3000 Gateways ............................................................................. 4Figure 2. HyperGateway Matrix................................................................................................. 8Figure 3. HyperGateway Architecture ....................................... Error! Bookmark not defined.Figure 4. HG-2000 front panel.................................................................................................. 9Figure 5. RJ-45 connector pin out ........................................................................................... 13Figure 6. SIM card installation ................................................................................................. 14Figure 7. Cellular antenna ....................................................................................................... 15Figure 8. GSM card front panel ............................................................................................... 15Figure 9. HyperGateway Power Panel .................................................................................... 16Figure 10. HMC installation ..................................................................................................... 17Figure 11. HMC icons ................................................................ Error! Bookmark not defined.Figure 12. HMC connection to server...................................................................................... 20Figure 13. Hypermedia Server Address .................................................................................. 21Figure 14. HMC and HGW password settings ........................................................................ 22Figure 15. HMC connection ..................................................................................................... 22Figure 16. GSM Cellular Card Volume Settings ...................................................................... 23Figure 17. CDMA Cellular Card Volume Settings ..................... Error! Bookmark not defined.Figure 18. Cellular Cards media matrix ................................................................................... 24Figure 19. Cellular Card matrix configuration .......................................................................... 24Figure 20. Cellular media matrix – edit parameters ................................................................ 25Figure 21. Cellular Card PIN codes......................................................................................... 25Figure 22. Cellular MSN values............................................................................................... 26Figure 23. Cellular Operator and SIM locks ............................................................................ 27Figure 24. Multi-SIM Configuration.......................................................................................... 27Figure 25. Cellular Time Count................................................................................................ 28Figure 26. Cellular Card CLI Blocking ..................................................................................... 28Figure 27. E1 General Settings ............................................................................................... 31Figure 28. Matrix connections ................................................................................................. 32Figure 29. E1 Media Matrix ..................................................................................................... 32Figure 30. PRI Allocation ......................................................................................................... 33Figure 31. PRI cancel allocation.............................................................................................. 33Figure 32. Save / Load Configuration...................................................................................... 34Figure 33. Cellular Card Reception ......................................................................................... 35Figure 34. Cellular Cards Status ............................................................................................. 36Figure 35. E1 Card Status ....................................................................................................... 37 Page 3 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  4. 4. 1 Introduction1.1 About HyperGateway - PRI GSM / CDMA Gateway Figure 1. HG-2000 and HG-3000 Gateways Figure 2. HG-1600 GatewayThe HyperGateway is a scalable, modular system that enables flexible and cost-effective telephony over any combination of Fixed, wireless and IP/Ethernetnetworks.HyperGateway is optimized for medium-to-large enterprises and provides integratedvoice communications for both on-site and remote users.The HyperGateway unit enables flexible, pre-defined allocation of PRI B-channelsfor inbound and outbound PSTN, cellular (GSM and CDMA) and Voice over IP (VoIP)calls.Given the system’s flexibility, modularity and scalability, the HyperGateway can bepre-configured to meet precise customer needs. Companies can easily expand thecost-effective system to meet their evolving telephony needs over time.HyperGateway is integrated in a 19" X 6U or in 19" X 3U rack-mountable box withoptional redundant power supply units. The system is available with 4 Cellularchannels- per-slot modules which can be used in up to 8 slots. 4 SIM drawers are Page 4 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  5. 5. included on the front panel of the GSM slot module, with optional 12 more SIMs (4SIMs per ch.), As well as an integrated power splitter for the antenna.The Hypermedia Management & Console (HMC) is an HTML application for remotesystem configuration and monitoring over TCP/IP using any standard Web browser.The HyperGateway Server (HGS) is a Java-based application that runs on a PC. Itcommunicates with the HyperGateway via the supplied Control Cord and acts as agateway to the enterprise LAN.1.2 Package ContentsThe Package in which the HyperGateway is supplied contains the followingaccessories: Item Quantity HyperGateway System 1 Power Cord* 1 to 2 In-Door Antenna* 1 to 8 Control Cord 1 Warranty Certificate 1 Installation Manual 1 CD * Number of items according to the system configurationPlease ensure you have all items before starting the system installation.1.3 How to Contact HypermediaAdditional assistance and technical support is available via your local Hypermediadistributor.Additional information is also available at http://www.hyperms.com.Hypermedia support can be reached via Email: support@hyperms.com1.4 About This ManualThis manual contains information about the installation of the HyperGateway.It covers the following subjects: • Introduction • Before installation • How to install the HyperGateway • How to configure the HyperGateway • Technical parameters Page 5 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  6. 6. 2 User Safety Information2.1 Electrical SafetyHyperGateway works with a nominal mains supply voltage of 110-230VAC.Thedevice also needs to be connected to the PRI (S2m, E1) port of your TA orPSTN.The power supply cord must be connected to a plug socket with a valid earthconnection.Under no circumstances should the user open the HyperGateway housing. Doing somay be dangerous and invalidates product warranty.2.2 Environments with Explosive MaterialsHyperGateway is not approved for use in potentially hazardous atmospheres. Theuser is advised not to use HyperGateway in close proximity to such areas. Thisincludes areas such as, but not exclusively, fuel stations, fuel depots, chemical worksor during blasting. Should this nevertheless be necessary, the user must takeprecautionary measures so as to ensure that no risk can occur.2.3 Non-Ionizing RadiationAs in all radio transmission devices, the user should note that for satisfactory use ofthe devices and safety of the user, the device should only be used in its normaloperating position.2.4 Electronic Medical EquipmentThe operation of radio transmitters, which includes cellular engines, can impair thefunction of medical devices that have not been properly shielded. Please ask theadvice of your doctor or the manufacturer of the medical device.2.5 Measures to be Taken in Case of Loss/TheftInform your network provider immediately if the cellular engines or the SIM cardsused are lost so as to reduce the risk of misuse.2.6 TransportThe packaging is designed to protect against mechanical damage and should bestored for any later transport of the unit. To avoid moisture condensation, time mustbe allowed for the unit to slowly adapt to the ambient temperature (if it has beenstored in an environment with differing temperature) before switching on.2.7 Damage and RepairsFor safety reasons, the device should not be used in case of noticeable damage or ifit has been exposed to moisture. Page 6 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  7. 7. Repairs to the device should only be carried out by the manufacturer or theirauthorized agents.Should this not be possible at any time, the repair must be carried out by anadequately qualified person, whereby only original parts should be used. Page 7 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  8. 8. 3 System Architecture3.1 General DescriptionThe HyperGateway system connects the telephone system to the GSM and CDMAnetworks and to an IP network.You can imagine the system as a matrix that connects between the differentcommunications technologies – Standard telephony, Cellular telephony and Voiceover IP (VoIP) telephony – on which any combination of connection is available. Figure 3. HyperGateway MatrixAny combination of connections is possible, and is configured by the HMCapplication: • On the standard telephony side it is connected to the PRI (S2m, E1) local port of the telephone system and or to a PBX/SWITCH. • On the Cellular telephony side the system can host up to 32 Cellular modules, connected in groups of 4 modules per slot. • On the VoIP side the system connects to an IP network using a 100baseT Fast Ethernet connection utilizing a media gateway. Page 8 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  9. 9. 3.2 System ComponentsThe HyperGateway system consists of 2 components: • The HyperGateway unit is a 19” x 6U or 19" x 6U rack-mountable unit that connects to the local PBX or network via a PRI card or VoIP card. It also connects to the cellular network via up to 8 cellular cards, each card with 4 channels of cellular channels. The HyperGateway enables any combination of connectivity between the various interfaces of the system. A typical configuration is the assignment of channels between PRI and cellular, thus enabling direct access between cellular users and a company’s PBX or IP phones. • The Hypermedia Management & Console (HMC) is a dynamic HTML application for remote system configuration and monitoring over TCP/IP using a standard WEB browser. This application is used by the system administrator, to configure and monitor the HyperGateway.3.3 HyperGateway Device ArchitectureThe HyperGateway unit is a 19” x 6U or19" X 3U rack mounted box that containsa backplane and several slots for 3different types of modules.It contains a single power supply module.Also available is a dual power supplymodule for redundancy purposes.A typical configuration includes one PRI Figure 4.card and at least 2 cellular slots HG-3000 front panelmodules.3.3.1 CB1- Control Board ModuleThe CB1 module is designed for remote TCP/IP access, advanced applicationand enhanced new features. Page 9 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  10. 10. 3.3.2 PRI11- PRI ISDN Single-Slot ModuleThe PRI11 module is designed for signaling over a single Primary Rate Interface(PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1,T1 and J1 reference points.3.3.3 MG11- Media Matrix Single-Slot ModuleThe MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channelsfor inbound and outbound calls by configuring the connections from the E1 cards toall other cards and channels in the system, including the Cellular cards and the VoIPcards.3.3.4 CG41/CC41 - Cellular Gateway Single-Slot ModuleCG41 for GSM and CC41 for CDMA is a cellular single-slot module designed toenable inbound and outbound cellular voice calls for GSM and CDMA networks. Page 10 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  11. 11. 4 System Installation4.1 Before You Install4.1.1 Where to install the deviceHyperGateway is designed for installation in 19" cabinets with a height of available6U.Please Note: The HyperGateway must be installed by adequately trainedpersonnel.A secure place should be found within the premises to permanently mount theHyperGateway. Installation of the device near the following objects should beavoided: Computer Rooms. Computer Monitors. Electrical Cabinet. Metal Objects. Windows with fold aluminum sheet.Before permanently mounting the system, a Cellular signal check should be made.This can be done by simply checking the Signal Strength and the Bit Error Rate ratioon another mobile phones display from the same operator and system.The device should be installed so that it is protected against direct sunlight and heat.This increases both the reliability of the operation of the device as well as its servicelife, as the components used are less thermally stressed.The cables to the device should be installed so that they do not cause any physicalrisk. Power cables should be installed separate from the signal cables.4.1.2 Prepare Your NetworkBefore installing the HyperGateway device you need to verify that you have all therequired components of the system that are not supplied with your HyperGatewaydevice: • A spare PRI card in your PBX. • SIM cards from your GSM operator. One SIM card is required for each GSM channel. • In case of CDMA network a MIN or NAM from your local operator. Page 11 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  12. 12. 4.2 HyperGateway Physical Installation4.2.1 CB1 – Control BoardThe CB1 Slot-Module provides TCP/IP remote access for systems control andmanagement. It designed to support future application and features. Interface SD/MMC Flash Memory Socket RESET For Factory default USB -Host Future support USB-Client Future support MEDIA ETH Applies only when VoIP supported MAIN ETH Remote Access Interface Figure 5. CB1 Control Board Page 12 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  13. 13. 4.2.2 PRI InstallationWarning: The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a non removable, connect-one-time-only plug) must be made only by suitably trained engineers.To physically connect the PRI module to a PRI connection at your PBX or networkoperator make sure you have the appropriate RJ-45 connector, using the followingPINS layout: PIN Color Assignment 1 White/Orange NC 2 Orange NC 3 White/Green Tx to NT / Rx from TE 4 Blue Rx from NT / Tx to TE 5 White/Blue Rx from NT / Tx to TE 6 Green Tx to NT / Rx from TE 7 White/Brown -48VDC (optional) Figure 6. RJ-45 connector pin 8 Brown -48VDC Return (optional) outThe PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 statusindicators LEDs. States Off On Blinks LED 1.READY Powered Off Connected Maintenance Mode (Yellow) (On 95%) 2.ERROR Error (Red) (see Troubleshooting) 3.SYNC. Established Not Established (Green) 4.ACTIVE No Calls Active Calls (Yellow) Page 13 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  14. 14. The HyperGateway PRI connection operates in a point-to-point configuration andcan be set to NT or TE mode and the Clock Synchronization can be set to Master orSlave.The default configuration is: NT-Slave, which means that the HyperGateway systemassumes that it is connected to a PBX as a Network Terminal and the PBX alsoprovides synchronization for the mutual PRI clock.Note that in most cases the PBX is also configured as a Synchronization Slave, andthe only “Master” on the network is actually the telephone company, who provides aPRI connection to the PBX.To modify this configuration please see chapter 5.7.1 below - Connection Settings.4.2.3 Cellular Network Installation4.2.3.1 Installing the GSM SIM CardsIn order to be able to use your Cellular cards you need to have valid SIM cards froma cellular operator. One SIM card should be used per each cellular channel. Figure 7. SIM card installation Page 14 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  15. 15. 4.2.3.2 Installing the antennasEach cellular card requires one antenna. Figure 8. Cellular antennaPosition the provided antenna in a place where reception of thecellular network is at the best conditions. You can view thereceive level and receive Bit Error Rate (BER) at the HMCapplication (GSM only). See chapter 7.1.1 – “CG / CC CardReceptions” for more details.Fasten the antenna to the cellular card, using the providedSMA connector. Do not use too much force when you fastenthe connector.In order to avoid breaking of the connectors or damages to thecellular cards, make sure to tether all cables to a securedplace.4.2.4 Cellular cards indicatorsCheck first that the Yellow LED is on.If the Red LED is turned on then please see chapter 0Troubleshooting - for details.You can observe 5 different states of each cellularchannel (Green LEDs): • Flashing - No SIM card The channel does not contain an installed SIM card. • LED is off - No reception The channel is not connected to a cellular network. • Short blink - Stand by The channel is connected but there is no call in progress. • Long blink – Dialing out / Receiving a call User is either dialing out or receiving a call in this channel. • Constantly on - In use A call is in progress. Figure 9. GSM card front panel Page 15 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  16. 16. 4.2.5 Power panel Figure 10. HyperGateway Power PanelsThe system’s Power Panel is located at the top right corner of the system. Typicalconfiguration comes with a single power supply or optional for double powersupplies, which are redundant to another.To switch the unit on press on the On / Off button at the top right corner of the PowerPanel.In case one of the redundant power supply fails (on the right side), then an alarm willsound. To stop the alarm press on the “Alarm Reset” red button at the top left cornerof the panel. Page 16 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  17. 17. 5 Installing the HMC and Setting the CB15.1 Before Installation and SettingNote: The default factory IP of the HyperGateway is 192.168.9.2,By holding the Reset until the Red “ERR” led lights you may restore original factorydefault settings.Before starting, you must connect the CB1 -“MAIN ETH” connector with a PC usingcrossover Ethernet cable, the PC IP address should be manually set to sameaddress range of the HyperGateway (e.g. 192.168.9.1). Also it is recommended toknow the new IP address, Subnet Mask and the Gateway which you would like toassign.5.2 Run the installation programRun the HMC installation program by double-clicking on the file hmc-cellgw-x.xx.exe. Figure 11. HMC installationThe Setup program will start. Click “Next”.If you agree with the terms and conditions then select “I accept the agreement” andclick “Next”.Select the destination of the installation files. The default location is “C:ProgramFilesHypermedia”. Click “Next”.Follow the instructions on the screen to select if you want to create a shortcut to theprogram on your Start menu and desktop and click “Next”. Page 17 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  18. 18. Once you are ready to install click the “Install” button.The installation process will start. Once the installation process is done click “Finish”.The installation program will create a new folder on your desktopand a “Hypermedia” group in your Start menu.The Hypermedia folder will contain the following 4 iconsIcon Name Description This is the remote management application for the Hypermedia HyperGateway. Its operation is described in depth Management Console in this manual Used to convert PRI cause codes sent to the PBX. PRI Cause Conversion Should only be used by adequately trained personnel Remote application to mange multiplies Server List HyperGateways. HGS Setup Used to set the system HyperGateway Server Parameters properties. Page 18 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  19. 19. 5.3 Assigning new IP address to CB1Run the HGS application, select “Start > Hypermedia > HyperGateway Server” ordouble click the HyperGateway Server icon.The default IP address is 192.168.9.2 and password is “admin”. If you or yoursystem administrator has modified the default password then use the appropriatepassword instead.Once logged in you can modify the IP address of the HyperGateway as well as theDate & Time. Other properties are for VoIP based Gateways. Page 19 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  20. 20. To set the new server IP address click "Change". Enter the IP address, Subnet maskand the Gateway IP and click "Update" and “Reboot”.Note: Once you assigned the new IP address, you should modify back your PCs IP address.5.4 Running HMC for the First TimeTo run the HMC application, select “Start > Hypermedia > HypermediaManagement Console” or double click the Hypermedia Management Console icon.HMC will start and show the following screen: Figure 12. HMC connection to server5.4.1 Configure Server IP AddressTo enter the server IP address click "Configure" and "Server Settings". Select IPaddress. Page 20 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  21. 21. Figure 13. Hypermedia Server AddressEnter the appropriate IP address and click "Save Settings".Note: If your machine is located behind a firewall, then you need to enable traffic on TCP port 8878. Contact your network administrator for details.5.4.2 Connecting to the HyperGateway ServerTo connect to the server click F5 or on the “Refresh” button at your browser’s menu.After clicking "Connect" you will be prompted for a password.The default password is “admin”. If you or your system administrator has modifiedthe default password then use the appropriate password instead.Once logged in you can view and modify settings on your system.Note: Every time you run the HMC application, the application will attempt to connect the HyperGateway server, and you will be prompted for a password. Page 21 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  22. 22. 5.4.3 Change Default HMC PasswordIt is strongly recommended to change the default password. This will enhance thesecurity of your system.To change the password, click Configure and Server Settings. Select “HMCPassword” for the HMC application access, Figure 14. HMC password settingsEnter your old password and the new password (in two fields) and click “SaveSettings”.Keep a record of your password in a safe place!5.5 HyperGateway SettingsTo configure and monitor the HyperGateway you need to run the HMC application.To run the HMC application, select “Start > Hypermedia > HypermediaManagement Console” or double click the Hypermedia Management Console icon.HMC will start and show the following screen: Figure 15. HMC connectionType your password and click “Submit”.Depending on the model you have purchased, there are three different types ofsettings that are available on the HyperGateway via the HMC application: Page 22 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  23. 23. • Cellular cards • PRI cards • ServerYou can select the item to configure or monitor by exploding the menu on the left,clicking on the next to the item you wish to explode and selecting the item to bemanaged.5.6 Cellular Cards Settings5.6.1 Volume SettingsJust like on any cellular phone, you can adjust the volume of the audio levels. Thiscan be done for each of the cellular modules on your HyperGateway.Select the slot you wish to set, hold your mouse’s left button over the desired moduleto adjust the volume. Figure 16. GSM Cellular Card Volume Settings5.6.2 Media ConnectionThe Media connection settings enables you to assign each E1 to a specific channelon your cellular slots. This means that every time there is an incoming call from aspecific cellular channel, it will be routed to the configured channel on the E1 or viceversa. Routing can be assigned between any cellular channel and any other channelin the system, including other cellular channels. Page 23 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  24. 24. Figure 17. Cellular Cards media matrixTo set the channels, select the cellular card and click the channel to be set.The channel selected will be highlighted in orange and various options will beavailable on the top of the frame. Figure 18. Cellular Card matrix configurationYou can now choose to Edit or to Unlink the channel.5.6.2.1 Edit ChannelSelect the channel you wish to edit and click “Edit” to edit a channel routing.Editing a channel enables you to configure which card and channel is routed to thecurrently configured cellular channel. Page 24 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  25. 25. Figure 19. Cellular media matrix – edit parametersSelect the card that corresponds to the desired routing. There are currently 2 types ofcards available: • CG / CC – Cellular Gateway – these are the cellular cards. You can have as many as 8 CG cards in your gateway. • E1 – this is the E1/PRI card, usually interfaced with your PBX telephone system or telephone company.For example, selecting E1.0(13) and Channel 1 means that every call coming fromchannel 1 of the E1 card will be routed to the currently managed channel in thecurrently managed slot.To apply your settings select “Save” and then5.6.3 Cellular Card PIN CodesThe “Cellular card PIN codes” settings, enables you to configure the PIN code thatthe gateway would use, if a SIM card with active PIN is inserted (this item has nomeaning if a SIM card without an active PIN is used).Consult your cellular providerfor more information regarding your PIN code. Figure 20. Cellular Card PIN codesThe configuration enables you to enter a PIN code for each of the cellular moduleson every cellular slot.To apply your new settings click5.6.4 Cellular Card MSN ValuesMultiple subscriber number (MSN) values enable you to configure an extension onyour PBX to which incoming calls will be directed. You can assign a differentextension for each channel, or assign all channels to be routed to the sameextension. Page 25 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  26. 26. Figure 21. Cellular MSN valuesIn the example above all incoming calls on cellular slot 1 will be directed to extension202, which is the welcome extension of the PBX.To apply your new settings click5.6.5 Cellular Card ResetCellular Card Reset enables you to reset either the Cellular card or specific CellularChannel. Figure 22. Cellular Card Reset5.6.6 Cellular Card Module InformationCellular Card Module Info enables to view the Cellular Modules Figure 23. Cellular Card Module Info5.6.7 Cellular Card Operator and SIM LocksOperator and SIM locks are a locks programmed into a cellular slot module (all 4channels), which only allows specific GSM operators and/or specific operator SIM tobe used in the module. Page 26 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  27. 27. Figure 24. Cellular Operator and SIM locksConsult your cellular operator regarding the codes to be used.To apply your new settings clickNote – this feature does not apply to cellular modules that do not support SIM Locks.5.6.8 Multi-SIM ConfigurationCellular Card Multi-SIM Configuration enables manual rotation between the specificGSM modules SIM cards.The rotation can be also applied per entire GSM slot module or for entire systems. Figure 25. Multi-SIM ConfigurationTo apply your new settings clickNote – this feature applies only for GSM modules.5.6.9 Cellular Card Call Counters StepsCellular Card Call Counters Steps enables you to set the exact period of time percounting step. It is Importent to set while using the SIM Auto Switch with Pre-PaidSIMs. Page 27 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  28. 28. Figure 26. Cellular Card Call Counters Steps5.6.10 CountersThe cellular time counters count the actual usage time of each module or SIM card. Figure 27. Cellular Time CountTo get updated counting information pressTo reset the counter pressNote – this feature applies only for GSM modules.5.6.11 Cellular Card CLI BlockingCellular Card Caller ID blocking enables you to block or unblock caller ID for outgoingcalls on the cellular channels. Figure 28. Cellular Card CLI BlockingYou can force CLI blocking, so that even if the calling party enables caller ID, it willbe blocked by the gateway. To force CLI blocking, select the slot and then select“Block enforced” at the desired Module. If CLI blocking is not enforced then the callerID feature is dependent on the calling party.To apply your new settings click Page 28 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  29. 29. 5.6.12 Cellular Card Serial NumbersCellular Card Serial numbers enables to view the GSM Modules IMEI (InternationalMobile Equipment Identity) and the SIMs IMSI (International Mobile SubscriberIdentity) Figure 29. Cellular Card Serial Numbers5.6.13 Cellular Card Call LimitsCellular Card Call Limits enables to limit an outgoing cellular call to be answered andto set the maximum length of an outgoing call. Figure 30. Cellular Card Call Limits Page 29 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  30. 30. 5.6.14 Cellular Card Cell SelectionThis section applies for those using Wavecom GSM modulesCellular Card Cell Selection enables to camp manually on one of the viewed cellularsite by the GSM module. Figure 31. Cellular Card Cell Selection Page 30 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  31. 31. 5.7 PRI Cards Settings5.7.1 Connection SettingsUse this menu to configure the PRI parameters.The PRI card typically connects between the HyperGateway and a PBX. It can alsobe assigned to connect directly to the operator’s network. Figure 32. E1 General SettingsIf the PLL Clock Sync at the PRI connection at the PBX is configured as “Master”then the configuration on the HyperGateway should be set to “Slave” and vice-versa.The Remote Device configuration enables you to choose between a connection to aPBX and a connection to an operator’s network. If your HyperGateway is connectedto a PBX then select “PBX”.Line Coding and Framing Type settings should be compatible with the remotedevice.Long Haul setting should be compatible with the remote device.Dial Mode setting should be compatible with the remote device.Country Code and ISDN Version settings should be compatible with the remotedeviceTo apply your new settings clickNote – To make those above mentioned setting effective the HyperGateway shouldrun initialization procedure for approx. of 15 sec.To start click at the side menu: Save Configuration > Save all Setting. Page 31 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  32. 32. 5.7.2 E1 Media MatrixE1 media matrix enables you to configure the connections from the E1 card to allother cards and channels in the system, including the Cellular cards (CG) and theVoIP cards (MG).The matrix can be configured in any combination as shown in the following figure. Figure 33. Matrix connections Figure 34. E1 Media MatrixSelect "E1 media matrix" by clicking "PRI Cards" and then on "Media connection".Then select the E1 card at the slot you wish to configure. To configure a specificchannel, click the channel number and then on “Edit”. Page 32 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  33. 33. Figure 35. PRI AllocationTo allocate a channel click the Target link next to the desired channel and then selectthe card you want to allocate this channel to.If all channels of that card are already allocated to other channels then a message –“Fully allocated” will be on the right, next to the selected card.Select the channel on the card to be allocated and click “Save”.If you want to cancel allocation of a channel then select the channel and click“Unlink”, as shown in the following figure. Figure 36. PRI cancel allocationTo apply your new settings click Page 33 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  34. 34. 6 Save Configuration ManagementThe Save Configuration Management enables downloading and uploading ofthe system setting using a configuration file. Figure 37. Save / Load ConfigurationNote – The default saving directory path is: Driver:hypermsservertcpserverbackup Page 34 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  35. 35. 7 System MonitoringThe HyperGateway system enables you to monitor the PRI and Cellular parametersof the system.7.1 Cellular Card (CG / CC) Monitoring7.1.1 CG / CC Card ReceptionsTo view the receive level and receive Bit Error Rate (BER) you should click Monitor> Cellular Cards > Reception.Then select which cellular card you want to monitor, by clicking on the Slot number.The following screen will appear: Figure 38. Cellular Card ReceptionOperator shows the network you are connected to and the Cell ID.RX Level shows the received power level in dBm. This number can be between –23dBm and –110 dBm.When the signal is above –55 dBm, it means that there is too much signal and youare probably too close to a base station. A signal below –100 dBm, or when themessage on the right side of the screen is “Not known or not detectable”, means thatthere is no reception of signal and you should find a better location for your antennaor check your connections to the antenna.Bit Error Rate (BER) is a calculated figure for the quality of the signal received fromthe base. This is an indication of the number of errors detected in the signal receivedby the cellular channel, graded into quality ratings according to the percentage oferrors in the data. Typical values for BER are between “Not Available”, whichrepresents less than 0.2% and 6.4%. Page 35 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  36. 36. BER of more than 6.4 will result in undesirable disconnections of calls as well as“noisy” calls. In such case you should find a better location for your antenna or checkyour connections to the antenna.7.1.2 CG / CC Card StatusTo view the cellular card status you should click Monitor > Cellular Cards > Status.Then select which cellular card you want to monitor, by clicking on the Slot number.The following screen will appear: Figure 39. Cellular Cards StatusWhen a specific channel is busy, an “On going” message will be shown. When thereis no call activity on a channel, “Idle” message will be shown.If the system cannot find the selected card then the following message will appearnext to the module: “Module doesn’t exist or is faulty”.7.1.3 CG / CC All Cells MonitorTo view all Cellular reception information you should click Monitor > Cellular CardsAll cells.The following screen will appear: Figure 40. All Cellular Cards Reception Page 36 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  37. 37. 7.2 PRI Card MonitoringTo monitor the PRI cards click Monitor > PRI Cards > PRI Status and select thePRI card you whish to monitor.The following screen will be shown: Figure 41. E1 Card StatusWhen a specific channel is busy, an “On going” message will be shown. When thereis no call activity on a channel, “Idle” message will be shown.The total line connected is shown on the bottom right corner. Page 37 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  38. 38. 8 Troubleshooting8.1 PowerDisplay Problem Solution See pageSystem does not No power to the unit Connect power cables 16start upAlarm sounds • One power unit • Replace faulty 16every time the is not functioning power unit.system boots up • Only one power • Add a power unit is present unit8.2 PRIDisplay Problem Solution See page• Error LED Red LED on means an Check connections to 12 (Red) is error. the PRI card at the lighting. PBX or line.• Sync. LED No synchronization of • Verify that the (Green) PRI card PRI cable is does not light connected. • Verify that all pins in the PRI connector are connected in accordance to the PRI specifications .Noise on the line while Synchronization of PRI Verify PRI settings for 35call in progress card is not set synchronization. correctly. Typically the PRI Sync. settings at the HyperGateway should be “Slave”. Page 38 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007
  39. 39. 8.3 Cellular cards SeeDisplay Problem Solution pageNo sync. with Position the antenna in a Antenna is not locatednetwork (Green place with better 15 properlyLED is off) reception.No sync. with Put a working SIM cardnetwork (Green No SIM card in the appropriate 14LED blinks) channel Page 39 of 39 Release: 5.0HyperGateway Installation manual Date: November, 2007

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