3 com desktop_communicator-v2_6_2-release_notes-1v11

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3 com desktop_communicator-v2_6_2-release_notes-1v11

  1. 1. 3Com Desktop Communicator V2.6.2 Release NotesKeywords: desktop communicator, communicator, softphone, voipAbstract: This release notes describes the 3Com Desktop Communicator release with respect to hardware and software compatibility, released features and functions, software upgrading, and documentation.Acronyms: Acronym Full spelling VoIP Voice over IP Session Initiation Protocol -the signaling protocol SIP which the 3Com Desktop Communicator follows for phone calls A softphone enables voice over IP telephone calls Softphone from any PC workstation and notebook Computer telephony integration - use contacts CTI stored in PC workstation to initiate phone calls Public Switched Telephone Network - The PSTN traditional land-line phone network.November 11, 2009 Page 1 of 13
  2. 2. 3Com Desktop Communicator Release Notes Table of ContentsVersion Information ················································································································· 4 Version Number ················································································································· 4 Version History ·················································································································· 4 Software Operating Environments ·························································································· 4 Hardware and Software Compatibility Matrix ············································································ 5Restrictions and Cautions ········································································································ 6Feature List ···························································································································· 8 Software Features ·············································································································· 8Open Problems and Workarounds··························································································· 10Related Documentation ········································································································· 13Software Upgrading ·············································································································· 13November 11, 2009 Page 2 of 13
  3. 3. 3Com Desktop Communicator Release Notes List of Tables Table 1 Version history .............................................................................................................................. 4 Table 2 Software operating environments ................................................................................................. 4 Table 3 Hardware and software compatibility matrix ................................................................................. 5 Table 4 3Com Desktop Communicator Basic Edition & Outlook Edition ................................................... 8November 11, 2009 Page 3 of 13
  4. 4. 3Com Desktop Communicator Release NotesVersion InformationVersion Number 3Com Desktop Communicator version 2.6.2 & 3Com Desktop Communicator Outlook Edition version 2.6.2Version History Table 1 Version history Version number Last version Release Date Remarks 3Com Desktop Communicator 2.6.2 3Com Desktop - November 6, 2009 - Communicator Outlook Edition 2.6.2Software Operating Environments Table 2 Software operating environments Hardware Operating system Database Browser requirements 3Com VCX IP Telephony System – version 9.0 and higher PC workstation or notebook with Intel Windows XP SP2/SP3 Premium 4 or Windows Vista Home compatible processor Basic, Home Memory 1 GB Premium, Business, Enterprise, Ultimate Hard disk 100 MB free SP1 space Microsoft Outlook Audio card 2003/2007 (optional) USB interface for using handsets or headsets (optional) Video camera (optional)November 11, 2009 Page 4 of 13
  5. 5. 3Com Desktop Communicator Release NotesHardware and Software Compatibility Matrix Table 3 Hardware and software compatibility matrix Item Specifications Microsoft Outlook, Microsoft Live Messenger (3Com Desktop Product family Communicator Outlook Edition only) Software platform VCX 9.0 and higher Minimum memory requirements 1 GBNovember 11, 2009 Page 5 of 13
  6. 6. 3Com Desktop Communicator Release NotesRestrictions and Cautions Installation If you are using an older version than 2.6.2 of the 3Com Desktop Communicator, please uninstall (see chapter “Uninstallation” in the 3Com Desktop Communicator User Guide) the older version before you install the new version. Upgrading to Outlook Edition If you are using a non-Outlook edition of the 3Com Desktop Communicator, you do NOT need to uninstall the client before upgrading to the 3Com Desktop Communicator Outlook Edition. You simply need to do the following: i) The VCX Phone profile needs to be updated to accept softphone Outlook edition registrations. ii) 3Com Desktop Communicator Outlook Edition Upgrade Licenses must be installed on the VCX. iii) a) Go offline then online from the 3Com Desktop Communicator presence options to force the re- registration of the client with the VCX server. or iii) b) Shutdown the 3Com Desktop Communicator client and restart the application. This will cause the client to now function as the Outlook Edition. Special dial rules for North America Rule 1: If phone number is >6 and no leading “+” and Country Code in Regional Specific Settings is 1 (US) and number starts with 011, the 3Com DC Communicator will dial Outbound Line as entered in the Regional Specific Settings followed by the number as entered by the user. Rule 2: If phone number is >6 and no leading “+” and Country Code in Regional Specific Settings is 1 (US) and number does not start with 011, the 3Com DC Communicator will dial Outbound Line as entered in the Regional Specific Settings followed by the Long Distance Prefix as entered in the Regional Specific Settings and the number as entered by the user. Rule 3: If phone number >6 and no leading “+” and Country Code in Regional Specific Settings is 1 (US) and number starts with “(“, the 3Com Desktop Communicator will dial Outbound Line as entered in the Regional Specific Settings followed the Long Distance Prefix as entered in the Regional Specific Settings and the number as entered by the user. Rule 4: If Country Code in the settings is 1 (US) and the number >10 digits, the 3Com Desktop Communicator will add the Outbound line followed by the International prefix and the number as entered by the user.November 11, 2009 Page 6 of 13
  7. 7. 3Com Desktop Communicator Release Notes Rule 5: If Country Code in the settings is 1 (US) and the number =10 digits, the 3Com Desktop Communicator will add the Outbound line followed by the Long Distance prefix and the number as entered by the user. Dialing Samples for North America Required Settings for North America: DC Regional Specific Settings:- Country code 1 Area code 99999 Outbound line 9 Long distance prefix 1 International prefix 011 Samples: Dialed Number Translated Number +15083231111 9 1 508 323 1111 5083231111 9 1 508 323 1111 (508)3231111 9 1 508 323 1111 15083231111 9 1 508 323 1111 915083231111 9 1 508 323 1111 41 44 123 4567 9 011 41 44 123 4567 +41 44 123 4567 9 011 41 44 123 4567 31111 31111 Additional dial rule information 1. If “( )” are used, there is a leading “+” followed by the Country Code needed. 2. If local dialing is always long distance formatted, then “99999” need to be entered as Area Code in the Regional Specific Settings (NOT empty or other number!). Dialing in ITU format Numbers will be formatted in ITU standard (+<Country Code><Area Code><Number>) according to the values entered within the Regional Specific Settings of the 3Com Desktop Communicator when using a “+” in front of the phone number. If number starts with “+”, the 3Com Desktop Communicator will dial Outbound Line , International Prefix or Long Distance Prefix entered in the Regional Specific Settings (when user has not already entered them manually) followed by the number. Therefore it is important to secure correct Regional Specific Settings entries and to save phone numbers in the correct ITU format. With a leading 0 in Area and/or Country codes within the Regional Specific Settings, calls will fail when ITU format (leading “+”) is used. Therefore always enter Area and Country codes within the Regional Specific Settings without a leading “0”.November 11, 2009 Page 7 of 13
  8. 8. 3Com Desktop Communicator Release NotesFeature ListSoftware Features Table 4 3Com Desktop Communicator Basic Edition & Outlook Edition Category Features • Attended/Unattended Call Transfer • Audio & Video Call and Conferencing (Mixing on the Client) up to 6/4 participants • Automatic Web Directory Lookup with Individual Online Directory Selection • Call Hold • Call Log History in Microsoft Outlook (3Com Desktop Communicator Outlook Edition only) • Call Timer • Caller ID (SIP ID) • Click-to-Call in Microsoft Outlook (3Com Desktop Communicator Outlook Edition only) • CTI for Hardphones • Customizable Ring Tones • Do not Disturb • DTMF Support via RFC 2833 Telephony & Video Features • Hook Support • Import Microsoft Outlook/Exchange Contacts (3Com Desktop Communicator Outlook Edition only) • Inbound Call "Busy" • Microphone & Speaker Device Selector • Microsoft Outlook 2003/2007 Integration (3Com Desktop Communicator Outlook Edition only) • Mute • MWI (Voice Mail Message Waiting Indication) and One Click Access to Voice Mail Box • Record Call on Demand (3Com Desktop Communicator Outlook Edition only) • Redial Button • Reject 2nd Call • Short Dial List • Soft Keys for Feature Invocation via FeatureNovember 11, 2009 Page 8 of 13
  9. 9. 3Com Desktop Communicator Release Notes Category Features Codes • Take Notes during Call, stored in Microsoft Outlook Journal(3Com Desktop Communicator Outlook Edition only) • Telephony Line Status • Automatic Gain Control (AGC) • Audio Codecs: G.711u, G.711a, G.729a, Audio & Video Specifications Speex, iLBC, GSM • Video Codecs: H.263, H.264, MPEG4V3 • QoS Support (diffserv, 802.1p) • Buddy List • Chat Log/History within Outlook (3Com Desktop Communicator Outlook Edition only) • Emoticons Support Instant Messaging Features • IM Chat (T.140 Chatting) Functions and Presence Status (from IM, SIP Presence & SIP Dialog) • Live Messenger Integration (3Com Desktop Communicator Outlook Edition only) • Auto Detect IP Address Network Features • STUN/NAT, UDP and VPN Support • English Language Support • Chinese (Simplified)November 11, 2009 Page 9 of 13
  10. 10. 3Com Desktop Communicator Release NotesOpen Problems and Workarounds Problem 1 SIP Presence in a Region-Branch multi-site configuration  First found-in version: Beta  Description: SIP Presence does not work in a Region-Branch multi-site configuration.  Workaround: - Problem 2 Usage in non-IP based environment  First found-in version: Beta  Description: If the 3Com Desktop Communicator is connected over a non-IP based connection (e.g. TDM-Media Gateway connection through the PSTN), video calls, video conferencing and transmission of the static picture will not work.  Workaround: - Problem 3 Silent Monitor  First found-in version: Beta  Description: Feature function Silent Monitor does not work when monitoring a 3Com Desktop Communicator user.  Workaround: - Problem 4 Barge in  First found-in version: Beta  Description: Feature function Barge in does not work.  Workaround: - Problem 5 Feature indicators  First found-in version: Beta  Description: Features with on and off buttons will not indicate if they are on or off (see e.g. Cap on and Anonymous Now features).  Workaround: - Problem 6 Uninstall with Windows XP  First found-in version: Beta  Description: It is possible that not all 3Com Desktop Communication related files will be uninstalled when 3Com Desktop Communicator is running during uninstall.  Workaround: Terminate 3Com Desktop Communicator before uninstallation by right click on the 3Com Desktop Communicator icon in the taskbar and select “Quit”. Problem 7 CTI function  First found-in version: Beta  Description: IP address usage in CTI function (see General Settings of the 3Com Desktop Communicator) is not supported by the VCX. Therefore User name and Password is not supported either and must be left empty.November 11, 2009 Page 10 of 13
  11. 11. 3Com Desktop Communicator Release Notes  Workaround: Enter the full phone number (e.g. from your 3Com phone or your mobile phone) as CTI address and leave User name and Password empty. Problem 8 CTI Number  First found-in version: Beta  Description: 3Com Desktop Communicator is not working by entering a phone number with leading “+” in the CTI Settings  Workaround: CTI number in the Settings need to be entered without leading “+” and no dial rule will apply (what is entered will be dialed). Example: 9 1 508 323 1111 (and NOT +1 508 323 1111). Problem 9 Link in pop-up window when login fails  First found-in version: Beta  Description: If the 3Com Desktop Communicator is not able to login to the VCX, a pop-up window appears with an error message and the link “Edit your settings”. This link is not activated.  Workaround: Enter Settings through drop-down menu (bottom right corner) to enter/edit your account settings. Problem 10 Forward call to voicemail  First found-in version: Beta  Description: If you reject a call, the call will not be forwarded to voicemail automatically.  Workaround: Setup a feature by right click in the Feature Tab and enter VCX codes to enable and disable call forward to voicemail. To forward all calls to voicemail, enable this feature. Problem 11 Displayed caller name/number  First found-in version: Beta  Description: If you are receiving a call, the 3Com Desktop Communicator displays the Account name of the caller if available or only the number of the caller.  Workaround: Always use as Account name your name followed by your phone number. Problem 12 VCX HG and ACD features  First found-in version: Beta  Description: Not all VCX HGC and ACD features are supported in the 3Com Desktop Communicator.  Workaround: - Problem 13 Shortdial loss  First found-in version: Beta  Description: If adding a short dial and terminate the 3Com Desktop Communicator without normal quit (e.g. by restarting the PC or deleting the 3Com Desktop Communicator process), the short dial will not be saved.  Workaround: After entering new short dials, quit the 3Com Desktop Communicator normally. Problem 14 VCX phone profile settings  First found-in version: BetaNovember 11, 2009 Page 11 of 13
  12. 12. 3Com Desktop Communicator Release Notes  Description: The 3Com Desktop Communicator does not take or use profile information from the VCX. Example: If Registration Interval in VCX phone profile setting is set to 300s, the 3Com Desktop Communicator is not set to 300s, too.  Workaround: Enter profile settings from the VCX manually into the 3Com Desktop Communicator. Problem 15 Video codecs  First found-in version: Beta  Description: If in one 3Com Desktop Communicator video codecs are all set to e.g. H.264 and in the another 3Com Desktop Communicator all video codecs are set to e.g. H.263p, video won’t work.  Workaround: Secure that at least one codec in the video settings listing is the same. Problem 16 Call Forward Universal function  First found-in version: Beta  Description: The 3Com Desktop Communicator can only display that the CFU function is enabled, but it cannot display which number to forward the call.  Workaround: The forwarding number need to be manually configured within the 3Com Desktop Communicator. Problem 17 Change name of feature code  First found-in version: Beta  Description: If one changes the name of an existing feature code, the code can’t be deleted and after restarting the 3Com Desktop Communicator, this feature code will appear twice.  Workaround: To change the name of a feature code, enter and save a new feature code with the new name and delete the old feature code afterwards.November 11, 2009 Page 12 of 13
  13. 13. 3Com Desktop Communicator Release NotesRelated Documentation For the most up-to-date version of documentation: 1) Go to http://www.3Com.com/downloads 2) Select Documentation for Type of File and select Product Category. You can also click F1 in the 3Com Desktop Communicator to read the user manual and help files. Administrators and technical support engineers please ask your supplier concerning debugging guide.Software Upgrading You can download new versions on http://www.3Com.com/downloads. Please search for 3Com Desktop Communicator to download and install new software versions. To upgrade from 3Com Desktop Communicator to 3Com Desktop Communicator Outlook Edition, please ask your VCX administrator to update your permissions on VCX so that your Desktop Communicator runs as the Outlook Edition when it connects to VCX. Administrators must have purchased sufficient Outlook Edition licenses, and adjusted the users VCX permissions such that their DC connects to VCX as an Outlook Edition. Upgrade software only when necessary and read the release notes and user guide or upgrade under the guidance of a technical support engineer. Copyright © 2009, 3Com Corporation. All Rights Reserved. 3Com and the 3Com logo are registered trademarks of 3Com Corporation or one of its subsidiaries. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may be registered in other countries. Other brand and product names may be registered trademarks or trademarks of their respective holders.November 11, 2009 Page 13 of 13

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