5 things to increase patient experience

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5 things you must do to increase patient experience and satisfaction

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5 things to increase patient experience

  1. 5 Things you must do to Make your patients be your sales team !Dr Vijay RaaghavanEngagement Manager, Medium Healthcare Consulting , India
  2. 1DEMONSTRATE GENUINE*EMPATHYIt is true empathy that matters.No matter what you say, it is what you do that matters * No conditions apply
  3. 2 WEAR THE PATIENTS’ HAT* It is not that a patient loves to stay at your hospital. Your ability to send him back to his routine life at the earliest and your ability to think on behalf of him will help him come back to you for his next episode of care requirements. * Think that you are the patient
  4. 3 THINK : How can I reduce his cost of treatment ? Stop thinking that a patient is your “cash cow”. Instead, think of reducing his cost burden. This will not only help you do more top line but also add “trustworthiness” to your bottom line.
  5. 4 Stop worrying about tomorrow’s revenue Think about today’s investment ! It is more important to be in the business of treating patients and least important to be in the business of business Money making is an art and it happens as a default when you earn customers. Spend time with your patients and this investment will generate enough wealth for three generations to come
  6. 5 Stop thinking that he is patient # 111 Most often , almost all care givers take things for granted when they see someone with a gown and a patient tag. Stop stereotyping, Think a little beyond. Think – if you were him, How do you feel? What would you expect? More than all – how would you like to be treated ?
  7. 0 And Finally Stop thinking hard about this presentation Do it and see for yourself the difference Dr Vijay Raaghavan Engagement Manager, Medium Healthcare Consulting , India
  8. www.med-ium.com

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