IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
IBM Software                                                                                                              ...
For more informationTo learn more about IBM Integrated Service Managementfor SAP and the complete portfolio of related pro...
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Taking management of your SAP environment to the next level


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To effectively manage the growing complexity of your SAP environment & IT infrastructure and to successfully meet your business goals, you need superior application performance management solution

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Taking management of your SAP environment to the next level

  1. 1. IBM Software Solution BriefTivoli Taking management of your SAP environment to the next level IBM Integrated Service Management supports deployment, operations and optimization for SAP In today’s complex enterprise environments, business users see only the Highlights tip of the iceberg. The SAP applications, for example, that drive core functions such as ordering and contracts and that enable support func- ● Deploy SAP applications faster, with tions such as human resources and payroll reside atop a vast technology greater ease and consistency infrastructure. ● Enhance operations with integrated management that helps fully utilize the When all runs well, this infrastructure is transparent, and business users SAP infrastructure and drive efficiencies are free to focus on their work. But getting to that state of transparency— ● Resolve issues quickly and enhance managing the complexity that can drive higher cost for operational func- support of service level agreements tions and constrain growth of the business—can be a challenging task ● Optimize the SAP environment to build for IT. Between managing the technology infrastructure and delivering organizational agility, support processes business services, the organization needs a holistic strategy that supports and create better use of business information people, automated processes, information and technology. ● Leverage IBM® integration with SAP IBM Integrated Service Management solutions deliver the capabilities solutions to enable end-to-end visibility necessary to address even the most complex and sophisticated IT infrastructures. With this industry-leading portfolio of tools, you can efficiently and effectively deploy, operate and optimize SAP solutions to achieve your business and IT goals. Working alongside and tightly inte- grated with existing SAP service management products, IBM Integrated Service Management provides visibility of the entire IT landscape, integrating data from SAP Solution Manager and other tools, and providing a single point of control for SAP and non-SAP applications. With IBM Integrated Service Management, you have the ability to quickly and consistently deploy applications across the enterprise using image deployment, provisioning and orchestrated workflows. You have the operational control to achieve best-in-class processes for availability
  2. 2. IBM Software Solution BriefTivolimanagement and integrated asset, change and security manage- with overall utilization of the IT infrastructure. Meanwhile,ment. IBM solutions provide automation that enables fast total cost of ownership, application deployment times, applica-response to failures to deliver more uptime and better service tion response times and system downtime all can customers and to help lower operational costs. And withIBM, you have the ability to optimize and automate complex IBM Integrated Service Management gives you the ability tooperational functions and processes that span applications, deploy, operate and optimize SAP solutions across the full rangeoperating systems and environments—including workload of assets including workflows, applications, infrastructure andscheduling, which can drive down the cost of management networks.and deliver high availability. ● Deploy: Create a comprehensive management solution thatIBM Integrated Service Management solutions give you the simplifies and speeds deployment and creates greater consis-full range of capabilities necessary to support your entire SAP tency across the infrastructure. Create templates to optimizeenvironment, from IT operational services for applications, the deployment of SAP application packs, with the ability tostorage, security and assets to business services that deliver key reuse those templates across production and user acceptancefunctionality to manufacturing, government, financial services, testing environments. Deliver repeatable, consistent andhealthcare, retail and other sectors. efficient deployment processes by using automation to enable the use of lower skilled resources to perform deploymentIBM solutions can provide automated response to failures or tasks, lowering costs while improving quality.issues in your environment, drive efficiencies, and provide more ● Operate: Manage even the most complex SAP infrastructuresuptime and better service to customers, so you get more out of with integrated solutions that can utilize existing systems andyour infrastructure. Automated tools can help drive down the technology to the fullest possible extent without the need forcost of operations and reduce the time and work required for rip-and-replace. Support business operations and ensuredeployment. regulatory compliance with real-time information to monitor performance against objectives. Leverage automation toDelivering services in an increasingly reduce complexity and automate failure recovery of SAP andcomplex SAP world to provide high availability of the SAP Central Services layer.On today’s smarter planet, enterprise business and IT functions ● Optimize: Automate and schedule tasks and jobs using work-are more complex than ever before. With the world becoming load scheduling. Integrate with third party applications toincreasingly instrumented, interconnected and intelligent, lower operating costs and build organizational agility.IT management grows more challenging—but also more Support business processes and enhance the use of businessimportant. When SAP applications enable and drive the information with customized and automated alerts and keyenterprise, you want to get the most out of their sophisticated performance indicators.capabilities—and you want the added value that comes withtechnology and business integration. Deploy: Avoiding IT complexities and business delaysIBM Integrated Service Management can help control the com- It is not unusual for an organization to have multiple produc-plexity of an SAP landscape while supporting business goals and tion environments with at least one environment dedicated toservice levels. Management is centralized for more effective development, testing and quality assurance. Building out eachcontrol. Availability and performance can be increased, along environment, however, can take weeks—and can result in long delays in getting applications online and business productivity 2
  3. 3. IBM Software Solution BriefTivoliIBM Tivoli Application Dependency Discovery Manager allows drill-down views of varying levels of granularity into application and component relationships.up and running. Manual deployment and manual corrections To avoid this issue, organizations need faster, easier, streamlinedfor any problems encountered during the process only extend deployment capabilities that can help avoid the IT complexitiesthe delays. Consistent and solid IBM Tivoli® backup and of multiple, inconsistent installations and the business problemsarchive solutions improve the availability of your SAP that come with delays.landscapes and reduce the administration effort usingautomated data protection that is specifically focused for IBM Integrated Service Management solutions can enhanceSAP environments. deployment in SAP environments with benefits that include:With deployment often a long and difficult process, organiza- ● Shorter deployment time and extended storagetions can be reluctant to make additional changes once the management capabilities: IBM solutions can clone an SAPprocess is complete. As a result, an update or a problem fix that system in less than an hour. Even with testing, approvals andoccurs in the deployment of subsequent production systems other necessary steps, the entire process can be completed inmay not be applied to systems already in operation—because a matter of days—helping remove objections that deploymentthe system owners don’t want to endure another deployment requires too much time, enabling the business organization tocycle. Organizations can end up with multiple environments adhere to its existing deadlines and schedules, and returning aserving the same purposes that are configured differently. faster time-to-value. 3
  4. 4. IBM Software Solution BriefTivoli● Greater application consistency: The ability of IBM solu- ● Fewer service disruptions: IBM solutions can initiate, tions to rapidly clone and quickly deploy application images execute and coordinate the automated starting, stopping, can ensure greater consistency of updated and problem-free restarting and failing over of applications or their components applications across the organization. Now it is easier for all to help reduce the frequency and duration of disruptions. divisions within the organization—whether business units, IT Advanced, policy-based automation can ease management of functions such as production and test environments, or tech- complex infrastructures. The broad Tivoli portfolio of high- nology components such as servers or virtual machines—to availability offerings can enable systematic implementation be working from the same versions of applications. and execution of operations.SAP server performance overview 4
  5. 5. IBM Software Solution BriefTivoliOperate: Maximizing return on your SAP ● Discovery of applications, dependencies andinvestment configurations: Leveraging the SAP system landscape direc-To get the best business results, today’s enterprise has to make tory (SAP SLD) provides the visibility you need to under-the most of business and technology assets. IBM Integrated stand and better manage change and how change can rippleService Management provides a holistic, end-to-end approach through your SAP infrastructure. With the inclusion of thisdesigned to help you achieve best-in-class operations for your SAP data, IBM solutions give you the ability to constantlySAP environment. see if applications are compliant with internal policies and regulatory standards, and to quickly review and visualize dataIBM Integrated Service Management supports the operation of on how applications, interconnections and dependencies havecomplex SAP business infrastructures by providing increased changed over and audit capabilities, reduced business risk, timely ● Improved security control for the SAP infrastructure:alerts of noncompliance with regulations, and identification of IBM solutions enable you to accelerate the onboarding ofroot causes and key performance indicators. users with preconfigured policies and templates, simplify user administration by enabling an organizational roleYou can better maintain service levels, isolate and respond to structure, and enforce separation of duties by creating,problems, ensure regulatory compliance and enhance system modifying or deleting policies that exclude users from mem-performance in your SAP infrastructure with the ability to bership to multiple roles. Identity management adapters andgather and display the information you need to manage tech- components for SAP enable access and provisioning of usernology assets in the way that supports business objectives. accounts and human resources records in SAP, helping you manage the life cycle of user access to the SAP applicationsIBM Integrated Service Management solutions can enhance while adhering to security and risk compliance requirements.operations in your SAP implementation with benefits that This includes the use of SAP identity management toolsinclude: ● Consistent single sign-on for e-business: IBM solutions certified for SAP integrate with web applications to deliver a● Faster resolution of transaction problems: Proactive moni- secure SAP single sign on and a unified business experience. toring of response times and availability can isolate bottle- Centralized authentication, authorization and management necks in your SAP environment before they impact customer provide advanced security capabilities including management satisfaction. Autogenerated topology mappings can measure and enforcement of policy-based access control to address performance by following the path of a user transaction across vulnerabilities of your web-based business applications. your infrastructure. ● Protection for SAP data: Multiple SAP database servers can● Simplified monitoring, management, capacity planning share a single IBM storage server to protect SAP system data and analysis: A common data model can provide a consistent and improve the availability of SAP database servers. Online, view of performance and availability metrics across multiple consistent and centralized backups help organizations avoid application resources for more effective problem-solving. downtime and reduce the IT administration workload with SAP-specific management functionality supports enhanced automated data protection designed for SAP environments. customer service by increasing efficiency and effectiveness of IT operations. This includes integration with SAP tools such as SAP CCMS and SAP Solution Manager for a consistent performance view across SAP and non-SAP environments. 5
  6. 6. IBM Software Solution BriefTivoli● Insight into application delivery: A big picture, top-down best available resources. IBM solutions also enable automatic view of how the SAP infrastructure delivers business-critical software distribution, and automatic provisioning of servers and applications not only discovers and stores information on applications. In addition, they contain capabilities designed to configurations and dependencies, it also can share informa- alleviate the daily execution of repetitive tasks or the execution tion across operational management products, teams and of corrective action linked to outages. Addressing actions taken processes to smoothly integrate with other service manage- according to policies that reflect business priorities, solution ment solutions. Logical views of the IT infrastructure capabilities are manageable, auditable, consistent and immedi- support a wide range of business applications and processes, ate. SAP concepts are described explicitly and in the same terms including configuration auditing, compliance, virtual as they are described on SAP interfaces. IBM Integrated Service and cloud environments, proactive modeling and problem Management allows building assets with standard policies that resolution. are easy to update and easy to integrate into the organization’s● High availability for the SAP system: IBM solutions give design because they do not require a dedicated specialization. you the ability to detect failures and automate recovery actions across the SAP application stack and database without Key components of IBM Integrated Service Management that any manual intervention. You can detect and react to applica- support optimization of SAP environments include: tion, server or network failures to save downtime and poten- tially save millions of dollars due to SLA breaches. ● Enhanced workload management: With real-time alerts and user notification, self-monitoring, reporting and self-Optimize: Building agility into SAP healing capabilities, as well as management from a single con-operations sole, IBM solutions can manage workloads spanning theThe rich functionality of Tivoli solutions for SAP can help entire SAP environment and integrate SAP processes withstreamline operations in SAP environments with capabilities non-SAP business-critical processes. Proactively monitoringranging from simple automation of manual processes to intri- and managing workloads can help minimize idle time,cate connections of dependent processes. Optimizing opera- increase availability of services and improve throughput bytional processes can include shifting valuable resources from automatically processing workloads according to businessreactive and maintenance-intensive tasks to areas that can policies.improve infrastructure performance, reliability and efficiency, ● Automated service management: By automating requests,support business growth and help the organization build a com- deployment, monitoring and management of cloud comput-petitive edge. Enhancing SAP management tools can provide ing services, IBM solutions can meet challenges for provision-integration value to end-to-end environments. ing as well as cloning, moving and refreshing systems in SAP environments. Provisioning capabilities can deliver bothIBM Integrated Service Management can optimize service standardization and automation to deploy services faster anddelivery and support processes with automation that requires as lower the cost of service delivery. Integrated managementlittle direct supervision as is organizationally appropriate. capabilities address life cycle changes with adaptableAutomated alert and escalation can communicate and help and automated best practices for managing the SAPresolve problems, triggering and dispatching workloads to the infrastructure. 6
  7. 7. IBM Software Solution BriefTivoli Improving management across the enterprise and into the cloud Closed-loop, service life cycle management IBM Integrated Service Management delivers the closed-loop processes necessary for effective service management, including discovery capabilities and dashboards that help users make the necessary connections between infrastructure and services, pro- Measure the visioning or reconfigurations to solve problems, and a full range customer experience of monitoring capabilities for identifying infrastructure events. Identify service Dep dependencies With centralized management capabilities that enable organiza- lo tions to reduce the complexity of their SAP landscape as they y support business goals and service levels, IBM Integrated Optimize Service Management can deliver deployment, operational and optimization capabilities across existing and new SAP environments. Monitor the Track key service performance te infrastucture indicators For organizations looking to extend their SAP-based services ra Ope to delivery through cloud environments, the IBM Integrated Service Management portfolio addresses key needs for security and availability, and provides the necessary functionality to provision and manage infrastructure components. IBM can Support automated action in real time support cloud-based deployments with solutions that enable Provide business and operational service views organizations to take full advantage of cloud benefits including increasing infrastructure utilization, reducing IT labor costs, integrating operational and technology silos, managing dataIBM Integrated Service Management delivers the capabilities to deploy, oper- growth, and meeting increasing demands from users for easyate and optimize SAP applications across the service management life cycle. and reliable access. For any SAP environment, IBM Integrated Service Management delivers the tools necessary to leverage deploy- ment, operational and optimization, giving organizations inte- grated and robust capabilities for making the most of technology to meet business needs. 7
  8. 8. For more informationTo learn more about IBM Integrated Service Managementfor SAP and the complete portfolio of related products, contactyour IBM representative or IBM Business Partner, or © Copyright IBM Corporation 2011G373030T67801O34.html or IBM CorporationTo get started managing SAP, consider the following products: Software Group Route 100 Somers, NY 10589 U.S.A.● IBM Tivoli Composite Application Manager for Applications Produced in the United States of America● IBM Tivoli Composite Application Manager for Transactions July 2011● IBM Tivoli Service Automation Manager All Rights Reserved● IBM Tivoli Workload Scheduler IBM, the IBM logo, and Tivoli are trademarks or registered● IBM Tivoli System Automation for Multiplatforms trademarks of International Business Machines Corporation in the United● IBM Tivoli Application Dependency Discovery Manager States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common lawAbout Tivoli software from IBM trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in otherTivoli software from IBM helps organizations efficiently and countries. A current list of IBM trademarks is available on the web ateffectively manage IT resources, tasks and processes to meet “Copyright and trademark information” at business requirements and deliver flexible and Other company, product and service names may be trademarks or serviceresponsive IT service management, while helping to reduce marks of others.costs. The Tivoli portfolio spans software for security, compli- References in this publication to IBM products and services do notance, storage, performance, availability, configuration, opera- imply that IBM intends to make them available in all countries in whichtions and IT lifecycle management, and is backed by IBM IBM services, support and research. No part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation. Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. The information provided in this document is distributed “as is” without any warranty, either express or implied. IBM expressly disclaims any warranties of merchantability, fitness for a particular purpose or noninfringement. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. The customer is responsible for ensuring compliance with legal requirements. It is the customer’s sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law or regulation. Please Recycle TIS14097-USEN-00