Introduction to the 7 habits of highly effective
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Introduction to the 7 habits of highly effective Introduction to the 7 habits of highly effective Presentation Transcript

  • Introduction to the 7 Habits of Highly Effective People Sanjeev Sahgal
  • Overview
    • Stephen Covey’s brainchild
    • Seven Habits compose his “system”
    • Think of the most influential person in your life (past or present). Why does this person stand out in your mind?
  • Developing Habits
    • Developing Habits
      • Habit = intersection of desire, skill and knowledge
    Habits Live Here Knowledge (what to, why to) Desire (want to) Skill (how to)
  • Character and Personality
    • Personality is what people see, formed by your character.
    Your personality reflects only a small part of your character
  • How do you see things?
    • How do you see the world?
    • How do you want to see the world?
  • What do you See?
  • Four Levels of Leadership To lead other effectively, individuals must be able to lead themselves effectively Organizational Alignment Managerial Empowerment Interpersonal Trust Personal Trustworthiness
  • Character and Competence
    • Character – A person with high character exhibits integrity, maturity and an Abundance Mentality
    • Competence – A person with high competence has a knowledge and ability in a given area
    • To be truly effective, a person must have a balance of these 2 items.
  • The Maturity Continuum
  • Emotional Bank Account
    • Metaphor for amount of trust in a relationship.
    • A Deposit is something that builds and repairs trust in your relationships
    • A Withdrawal is something which lessens trust in relationships
    • “ You cannot talk your way out of problems you behaved into”
  • Emotional Bank Account Exercise
    • Rate the following as Withdrawal, Deposit or Neutral
      • You receive verbal thanks for working 3 weekends in a row
      • You are asked to cover shift for an engineer who is taking the afternoon off
      • You give a late birthday card
      • You get a dinner for two and tickets to the movies for the extra hours you have been putting in
      • You respond sarcastically to a co-workers genuine question
  • Emotional Bank Account Rate Chart
    • Deposits
      • Kindness and courtesy
      • Keeping promises
      • Honoring expectations
      • Loyalty to the absent
      • Making apologies
    • Withdrawals
      • Unkindness and discourtesy
      • Breaking promises
      • Violating expectations
      • Disloyalty, Duplicity
      • Pride, Conceit, Arrogance
  • Habit One: Be Proactive
    • Individuals are responsible for their own choices and have the freedom to choose.
      • “ I am responsible for my behavior and the choices I make”
      • “ I can expand my personal freedom and influence through being proactive”
    • Key Processes
      • Recognize reactive tendencies & develop proactive responses
      • Increase Circle of Influence
  • Reactive vs. Proactive Behavior
    • Reactive: Allow outside influences control responses
    • Proactive: Use space between stimulus and response to make choices which best apply values
    Stimulus Response Response Stimulus Space for freedom to choose according to values
  • Circle of Influence / Circle of Concern
    • Circle of Influence: things you can affect directly
    • Circle of Concern: Things which you care about
    Circle of Concern Circle of Influence
  • Reactive Focus
    • Circle of Influences Decreases
    Circle of Concern Circle of Influence
  • Proactive Focus
    • Circle of Influence increases
    Circle of Concern Circle of Influence
  • Proactive and Reactive Language
    • Proactive
      • I choose to go
      • I control my own feelings
      • Let’s explore alternatives
      • I can…
    • Reactive
      • I have to go
      • He makes me so mad
      • There’s nothing I can do
      • If only….
  • Habit Two: Begin With The End In Mind
    • Mental creation precedes physical creation
      • “ I can choose my own future and create a vision of it”
      • “ I will create my results mentally before beginning any activity”
    • Key Processes
      • Create and apply personal and organizational mission statements in daily life
      • Envision desired results to guide activities
  • Personal Mission Statement
    • Powerful document that expresses your personal sense of purpose and meaning in life; it acts as a governing constitution by which you evaluate decisions and choose behaviors
  • Benefits of Mission Statement
    • Encourages you to think deeply about life
    • Helps you examine your innermost thoughts and feelings
    • Clarifies what is really important to you
    • Expands your perspective
    • Imprints self-determined values and purposes firmly in your mind
    • Provides direction and commitment to values
    • Enables you to make daily progress toward your goals
    • Provides the first or mental creation of your desired results in your life
  • Intro to Mission Statement Creation
    • Answer the following questions honestly
      • What things do I want to have that I feel are important?
      • What am I about?
      • What are the qualities of character I would like to emulate?
      • What legacy do I want to leave?
  • Principle-Centered Living
    • Mission statement is the gateway to Principle-Centered living
      • What am I about?
      • What principles do I operate in my life?
  • Habit Three: Put First things First
    • Effectiveness requires balancing important relationships, roles and activities
      • “ Things which matter most should never be at the mercy of things which matter least”
      • “ I will focus on importance rather than urgency”
    • Key Processes
      • Focus on the truly important and say no to the unimportant.
  • The 4 Quadrants Important Not Important Urgent Not Urgent
    • I
    • Crises
    • Pressing Problems
    • Deadline-driven projects, meetings, preparations
    • II
    • Preparation
    • Prevention
    • Values Clarification
    • Planning
    • Relationship Building
    • Empowerment
    • III
    • Interruptions, some telephone calls
    • Some mail, some reports
    • Some meetings
    • Many proximate, pressing matters
    • Many popular activities
    • IV
    • Trivia, Busywork
    • Some telephone calls
    • Time wasters
    • “ Escape” activities
    • Irrelevant Mail
    • Excessive TV
  • Hands-on Demonstration
    • Rock Exercise
  • Independence is Complete!
  • Habit Four: Think Win - Win
    • Effective, long term relationships require mutual benefit
      • “ I seek the benefit of others as well as my own”
      • I get better results in my relationships by cooperating interdependently than by competing independently
    • Key Processes
      • Balance courage and consideration in seeking mutual benefit
      • Persist in looking for win-win outcomes despite past win-lose conditioning
  • Six Paradigms of Human Interaction
    • Win – Win
    • Win – Lose
    • Lose – Win
    • Lose – Lose
    • Win
    • Win – Win or “No Deal”
  • Details on the Six Paradigms
    • Win – Win
      • Seeks Mutual Benefit
      • Is Cooperative, not Competitive
      • Listens more, communicates longer, communicates with courage
    • Win – Lose
      • Is common to most people
      • Authoritarian Approach
      • Uses position, power, credentials or personality to get the “win”
  • Details on the Six Paradigms (part two)
    • Lose – Win
      • Voices no standards, no demands, no expectations of anyone else
      • Is quick to please or appease
      • Buries a lot of feelings
    • Lose – Lose
      • Is the mindset of a highly dependent person
      • Same as a “no win”
      • Long-term result of win-lose or lose win or win
  • Details on the Six Paradigms (part three)
    • Win
      • Self-centered
      • “ Me First”
      • Doesn’t care if other person wins or loses
      • “ Scarcity Mentality”
    • Win – Win or “No Deal”
      • Allows each party to say no
      • Highest form of win-win
      • People seek first for win-win; cannot find solution they agree to disagree agreeably
  • Win – Win Character
    • Integrity – true to their feelings, values and commitments
    • Maturity – Express their ideas and feelings with courage and consideration for ideas and feelings of others
    • Abundance Mentality – There is plenty for everyone
  • Habit Five: Seek First To Understand, Then to Be Understood
    • Diagnosis must precede prescription
    • Understanding comes through listening
      • “ I assume that I don’t fully understand and I need to listen”
      • “ If I listen first to understand, then I will be better understood”
    • Key Processes
      • Empathetic Listening Skills
        • Empathy is deep understanding of another person
  • Diagnose before you prescribe
    • Have you ever experienced someone listening with the intent to respond rather than understand?
    • Think of a time when someone didn’t listen to you prior to prescribing an answer
      • How did that make you feel?
      • Have you ever done that to another person?
    • Would you like to go to a doctor who gives you a prescription without ever asking you what is wrong?
  • Levels of Listening
    • Ignoring – making no effort to listen
    • Pretend Listening – Making believe or giving the appearance that you are listening
    • Selective Listening – Hearing only the parts of the conversation which interest you
    • Attentive Listening – Paying attention and focusing on what the speaker says and comparing that to your own experiences
    • Empathetic Listening – Listening and responding both with the heart and mind to understand the speaker’s words, intent and feelings
  • Barriers to Empathetic Listening
    • Responding with autobiographical references
      • Probe
      • Advise
      • Interpreting
      • Evaluating
    • We give our responses based on the way we see things, based on our own experiences and motives
  • How We Communicate Remember that people communicate beyond words! How you say something is more important than what you say.
  • Understanding and Perception
    • As you learn to listen deeply to other people, you will discover tremendous differences in perception.
    • Habit 5 is the first step in the process of Win/Win.
  • Then Seek to Be Understood
    • Knowing how to be understood is the other half of Habit 5 and is crucial in reaching Win/Win solutions.
    • The essence of making effective presentations:
      • Ethos -- your personal credibility.
      • Pathos -- the empathic side.
      • Logos -- the logic.
  • Habit Six: Synergize
    • The whole is greater than the sum of its parts
      • I value the differences in others and seek the “Third Alternative”
      • Working together cooperatively takes time but produces better long-term results
    • Key Processes
      • Apply win-win thinking and empathic communication to seek “synergistic” outcomes
  • The Process of Synergizing
    • Synergy – Takes place when two or more people produce more together than the sum of what they could have produced separately
    • “ Shared Pool” of knowledge
  • What synergizing is (and is not)
    • To Synergize is:
    • Results-oriented positive synergy
    • Challenging your paradigm
    • Cooperating
    • Having a mutually-agreed upon end in mind
    • Worth the effort and highly effective
    • A Process
    • Synergize is not:
    • Brainstorming free for all
    • Accepting others’ ideas as full truth
    • Win-Lose
    • “ Group Think” (Giving into peer pressure)
    • Always Easy
    • Only a negotiation technique
  • Ground Rules for Synergizing
    • Develop win-win mentality.
    • Keep minds, heart and expressions open to new possibilities
    • Recognize others’ differing viewpoints as helpful when seeking solutions. Finding value in these differences will help you discover things together that you could not discover alone.
    • You cannot make your point until you restate the other person’ point to his/her satisfaction
  • Compromise
    • “ The enemy of the best is the good”
    • When two or more people settle for less than they want so each of their wants can be satisfied
  • The Third Alternative
    • A cooperative solution reached in the “win-win” spirit that all involved parties feel good about
      • Communicate until you both have a solution you feel good about
      • Listen with the intent to understand, not reply
      • Express how you feel about and see the situation
  • Habit Seven: Sharpen the Saw
    • Production (results) requires development of Production Capacity (resources)
      • I will continuously improve
    • Key Processes
      • Constantly develop and renew personal resources to create better results/resources balance
      • Set and achieve goals in physical, mental, spiritual and social/emotional dimensions
  • Four Dimensions of Renewal
    • Physical – proper nutrition, exercise, rest and stress management
    • Mental – reading, writing and thinking
    • Spiritual – Reading inspiring literature, meditating and praying, spend time in nature
    • Social / Emotional – Make consistent daily deposits into our emotional bank account of any of our key relationships
  • Upward Spiral
    • The law of harvest: As you sow, so shall you reap
    • Time spent in renewing and revisiting your skills will only strengthen you to accept new skills and challenges
  • That is it!
    • Thanks for listening!
    • If you are truly interested I recommend the 7 Habits of Highly Effective People by Stephen Covey