Introduction to the 7 habits of highly effective
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    Introduction to the 7 habits of highly effective Introduction to the 7 habits of highly effective Presentation Transcript

    • Introduction to the 7 Habits of Highly Effective People Sanjeev Sahgal
    • Overview
      • Stephen Covey’s brainchild
      • Seven Habits compose his “system”
      • Think of the most influential person in your life (past or present). Why does this person stand out in your mind?
    • Developing Habits
      • Developing Habits
        • Habit = intersection of desire, skill and knowledge
      Habits Live Here Knowledge (what to, why to) Desire (want to) Skill (how to)
    • Character and Personality
      • Personality is what people see, formed by your character.
      Your personality reflects only a small part of your character
    • How do you see things?
      • How do you see the world?
      • How do you want to see the world?
    • What do you See?
    • Four Levels of Leadership To lead other effectively, individuals must be able to lead themselves effectively Organizational Alignment Managerial Empowerment Interpersonal Trust Personal Trustworthiness
    • Character and Competence
      • Character – A person with high character exhibits integrity, maturity and an Abundance Mentality
      • Competence – A person with high competence has a knowledge and ability in a given area
      • To be truly effective, a person must have a balance of these 2 items.
    • The Maturity Continuum
    • Emotional Bank Account
      • Metaphor for amount of trust in a relationship.
      • A Deposit is something that builds and repairs trust in your relationships
      • A Withdrawal is something which lessens trust in relationships
      • “ You cannot talk your way out of problems you behaved into”
    • Emotional Bank Account Exercise
      • Rate the following as Withdrawal, Deposit or Neutral
        • You receive verbal thanks for working 3 weekends in a row
        • You are asked to cover shift for an engineer who is taking the afternoon off
        • You give a late birthday card
        • You get a dinner for two and tickets to the movies for the extra hours you have been putting in
        • You respond sarcastically to a co-workers genuine question
    • Emotional Bank Account Rate Chart
      • Deposits
        • Kindness and courtesy
        • Keeping promises
        • Honoring expectations
        • Loyalty to the absent
        • Making apologies
      • Withdrawals
        • Unkindness and discourtesy
        • Breaking promises
        • Violating expectations
        • Disloyalty, Duplicity
        • Pride, Conceit, Arrogance
    • Habit One: Be Proactive
      • Individuals are responsible for their own choices and have the freedom to choose.
        • “ I am responsible for my behavior and the choices I make”
        • “ I can expand my personal freedom and influence through being proactive”
      • Key Processes
        • Recognize reactive tendencies & develop proactive responses
        • Increase Circle of Influence
    • Reactive vs. Proactive Behavior
      • Reactive: Allow outside influences control responses
      • Proactive: Use space between stimulus and response to make choices which best apply values
      Stimulus Response Response Stimulus Space for freedom to choose according to values
    • Circle of Influence / Circle of Concern
      • Circle of Influence: things you can affect directly
      • Circle of Concern: Things which you care about
      Circle of Concern Circle of Influence
    • Reactive Focus
      • Circle of Influences Decreases
      Circle of Concern Circle of Influence
    • Proactive Focus
      • Circle of Influence increases
      Circle of Concern Circle of Influence
    • Proactive and Reactive Language
      • Proactive
        • I choose to go
        • I control my own feelings
        • Let’s explore alternatives
        • I can…
      • Reactive
        • I have to go
        • He makes me so mad
        • There’s nothing I can do
        • If only….
    • Habit Two: Begin With The End In Mind
      • Mental creation precedes physical creation
        • “ I can choose my own future and create a vision of it”
        • “ I will create my results mentally before beginning any activity”
      • Key Processes
        • Create and apply personal and organizational mission statements in daily life
        • Envision desired results to guide activities
    • Personal Mission Statement
      • Powerful document that expresses your personal sense of purpose and meaning in life; it acts as a governing constitution by which you evaluate decisions and choose behaviors
    • Benefits of Mission Statement
      • Encourages you to think deeply about life
      • Helps you examine your innermost thoughts and feelings
      • Clarifies what is really important to you
      • Expands your perspective
      • Imprints self-determined values and purposes firmly in your mind
      • Provides direction and commitment to values
      • Enables you to make daily progress toward your goals
      • Provides the first or mental creation of your desired results in your life
    • Intro to Mission Statement Creation
      • Answer the following questions honestly
        • What things do I want to have that I feel are important?
        • What am I about?
        • What are the qualities of character I would like to emulate?
        • What legacy do I want to leave?
    • Principle-Centered Living
      • Mission statement is the gateway to Principle-Centered living
        • What am I about?
        • What principles do I operate in my life?
    • Habit Three: Put First things First
      • Effectiveness requires balancing important relationships, roles and activities
        • “ Things which matter most should never be at the mercy of things which matter least”
        • “ I will focus on importance rather than urgency”
      • Key Processes
        • Focus on the truly important and say no to the unimportant.
    • The 4 Quadrants Important Not Important Urgent Not Urgent
      • I
      • Crises
      • Pressing Problems
      • Deadline-driven projects, meetings, preparations
      • II
      • Preparation
      • Prevention
      • Values Clarification
      • Planning
      • Relationship Building
      • Empowerment
      • III
      • Interruptions, some telephone calls
      • Some mail, some reports
      • Some meetings
      • Many proximate, pressing matters
      • Many popular activities
      • IV
      • Trivia, Busywork
      • Some telephone calls
      • Time wasters
      • “ Escape” activities
      • Irrelevant Mail
      • Excessive TV
    • Hands-on Demonstration
      • Rock Exercise
    • Independence is Complete!
    • Habit Four: Think Win - Win
      • Effective, long term relationships require mutual benefit
        • “ I seek the benefit of others as well as my own”
        • I get better results in my relationships by cooperating interdependently than by competing independently
      • Key Processes
        • Balance courage and consideration in seeking mutual benefit
        • Persist in looking for win-win outcomes despite past win-lose conditioning
    • Six Paradigms of Human Interaction
      • Win – Win
      • Win – Lose
      • Lose – Win
      • Lose – Lose
      • Win
      • Win – Win or “No Deal”
    • Details on the Six Paradigms
      • Win – Win
        • Seeks Mutual Benefit
        • Is Cooperative, not Competitive
        • Listens more, communicates longer, communicates with courage
      • Win – Lose
        • Is common to most people
        • Authoritarian Approach
        • Uses position, power, credentials or personality to get the “win”
    • Details on the Six Paradigms (part two)
      • Lose – Win
        • Voices no standards, no demands, no expectations of anyone else
        • Is quick to please or appease
        • Buries a lot of feelings
      • Lose – Lose
        • Is the mindset of a highly dependent person
        • Same as a “no win”
        • Long-term result of win-lose or lose win or win
    • Details on the Six Paradigms (part three)
      • Win
        • Self-centered
        • “ Me First”
        • Doesn’t care if other person wins or loses
        • “ Scarcity Mentality”
      • Win – Win or “No Deal”
        • Allows each party to say no
        • Highest form of win-win
        • People seek first for win-win; cannot find solution they agree to disagree agreeably
    • Win – Win Character
      • Integrity – true to their feelings, values and commitments
      • Maturity – Express their ideas and feelings with courage and consideration for ideas and feelings of others
      • Abundance Mentality – There is plenty for everyone
    • Habit Five: Seek First To Understand, Then to Be Understood
      • Diagnosis must precede prescription
      • Understanding comes through listening
        • “ I assume that I don’t fully understand and I need to listen”
        • “ If I listen first to understand, then I will be better understood”
      • Key Processes
        • Empathetic Listening Skills
          • Empathy is deep understanding of another person
    • Diagnose before you prescribe
      • Have you ever experienced someone listening with the intent to respond rather than understand?
      • Think of a time when someone didn’t listen to you prior to prescribing an answer
        • How did that make you feel?
        • Have you ever done that to another person?
      • Would you like to go to a doctor who gives you a prescription without ever asking you what is wrong?
    • Levels of Listening
      • Ignoring – making no effort to listen
      • Pretend Listening – Making believe or giving the appearance that you are listening
      • Selective Listening – Hearing only the parts of the conversation which interest you
      • Attentive Listening – Paying attention and focusing on what the speaker says and comparing that to your own experiences
      • Empathetic Listening – Listening and responding both with the heart and mind to understand the speaker’s words, intent and feelings
    • Barriers to Empathetic Listening
      • Responding with autobiographical references
        • Probe
        • Advise
        • Interpreting
        • Evaluating
      • We give our responses based on the way we see things, based on our own experiences and motives
    • How We Communicate Remember that people communicate beyond words! How you say something is more important than what you say.
    • Understanding and Perception
      • As you learn to listen deeply to other people, you will discover tremendous differences in perception.
      • Habit 5 is the first step in the process of Win/Win.
    • Then Seek to Be Understood
      • Knowing how to be understood is the other half of Habit 5 and is crucial in reaching Win/Win solutions.
      • The essence of making effective presentations:
        • Ethos -- your personal credibility.
        • Pathos -- the empathic side.
        • Logos -- the logic.
    • Habit Six: Synergize
      • The whole is greater than the sum of its parts
        • I value the differences in others and seek the “Third Alternative”
        • Working together cooperatively takes time but produces better long-term results
      • Key Processes
        • Apply win-win thinking and empathic communication to seek “synergistic” outcomes
    • The Process of Synergizing
      • Synergy – Takes place when two or more people produce more together than the sum of what they could have produced separately
      • “ Shared Pool” of knowledge
    • What synergizing is (and is not)
      • To Synergize is:
      • Results-oriented positive synergy
      • Challenging your paradigm
      • Cooperating
      • Having a mutually-agreed upon end in mind
      • Worth the effort and highly effective
      • A Process
      • Synergize is not:
      • Brainstorming free for all
      • Accepting others’ ideas as full truth
      • Win-Lose
      • “ Group Think” (Giving into peer pressure)
      • Always Easy
      • Only a negotiation technique
    • Ground Rules for Synergizing
      • Develop win-win mentality.
      • Keep minds, heart and expressions open to new possibilities
      • Recognize others’ differing viewpoints as helpful when seeking solutions. Finding value in these differences will help you discover things together that you could not discover alone.
      • You cannot make your point until you restate the other person’ point to his/her satisfaction
    • Compromise
      • “ The enemy of the best is the good”
      • When two or more people settle for less than they want so each of their wants can be satisfied
    • The Third Alternative
      • A cooperative solution reached in the “win-win” spirit that all involved parties feel good about
        • Communicate until you both have a solution you feel good about
        • Listen with the intent to understand, not reply
        • Express how you feel about and see the situation
    • Habit Seven: Sharpen the Saw
      • Production (results) requires development of Production Capacity (resources)
        • I will continuously improve
      • Key Processes
        • Constantly develop and renew personal resources to create better results/resources balance
        • Set and achieve goals in physical, mental, spiritual and social/emotional dimensions
    • Four Dimensions of Renewal
      • Physical – proper nutrition, exercise, rest and stress management
      • Mental – reading, writing and thinking
      • Spiritual – Reading inspiring literature, meditating and praying, spend time in nature
      • Social / Emotional – Make consistent daily deposits into our emotional bank account of any of our key relationships
    • Upward Spiral
      • The law of harvest: As you sow, so shall you reap
      • Time spent in renewing and revisiting your skills will only strengthen you to accept new skills and challenges
    • That is it!
      • Thanks for listening!
      • If you are truly interested I recommend the 7 Habits of Highly Effective People by Stephen Covey