Vigilix – VASTApplicationSupportTool
Vigilix is the leading provider POS specificsupport solutions solutions focused on the pointof sale market.    Located in...
   VAST provides these capabilities:       PCI validated Monitoring:         Hardware           Voltage           Tem...
   Software as a Service Delivery       No additional hardware required       Browser based access to Vigilix portal  ...
VAST AGENT       Data Collection- Information on Windows, Credit Card       Drivers, POS, Hardware       Monitoring / Aler...
Issue                       Result                          Impact                                                        ...
   Increase System Uptime During Operational Hours     Productivity Efficiency Gains vs. Cost Reactive      Interruption...
   Dashboard Interface     Enterprise to Site Level   Integration with Help Desk ticketing systems    (Clarify, Heat, e...
INDEPENDENTSOFTWARE VENDORS            REGIONAL DEALERS   MICROS                     POSTEC   Hospitality Solutions   ...
Bradley J. Smith  VP Sales & MarketingBradley.Smith@Vigilix.com   866.576.2839 x 14    WWW.Vigilix.com
Vigilix Overview
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Vigilix Overview

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Vigilix Company Overview

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Vigilix Overview

  1. 1. Vigilix – VASTApplicationSupportTool
  2. 2. Vigilix is the leading provider POS specificsupport solutions solutions focused on the pointof sale market.  Located in Greenville, SC  Available to the POS market since 2004  Original marketed in conjunction with ScanSource as Virtual Technician  Only sell through POS IVSs and/or Dealers  13,000+ POS systems being support by POS Help Desk using Vigilix
  3. 3.  VAST provides these capabilities:  PCI validated Monitoring:  Hardware  Voltage  Temperature  Windows operating system  RAM, Disk Space, CPU Utilization, AV Updates, etc.  POS specific templates  PCI validated Remote Support  Offsite backup for disaster recovery  Data Collection  Deploy, configure and manage other applications.  Rebranding
  4. 4.  Software as a Service Delivery  No additional hardware required  Browser based access to Vigilix portal Hosted in a World Class Data Center  SAS 70 Type II Certified  Biometrics for security  Redundant power supply  Redundant Internet connectivity
  5. 5. VAST AGENT Data Collection- Information on Windows, Credit Card Drivers, POS, Hardware Monitoring / Alerting Basic Monitoring – PCI Validated Hardware, RAM, Disk Space, CPU info, Windows updates, AV updates, IP changes, etc. POS Monitoring – PCI Validated Credit Cards Failing to process, End of the day processes, Date increment failures, etc. Remote Access – PCI validated Two Factor Authentication Offsite Backup 3RD Party Application Deployment and Monitoring Business Alerts WWW.Vigilix.com
  6. 6. Issue Result Impact •Delay in receiving paymentsCredit Cards failing to •Higher transaction rates Failure to transact forbatch / settle deposits •Potential of credit card disputeCredit Card Demo Actual Transactions do not Lost revenueMode occurAntivirus Software Most recent virus signatures •System down due to VirusUpdate Failure fail to load •PCI Compliance Issues •Lost dataBackup and archiving Failure for backup process •Cost and time to recover lostfailures to initiate or run information Applications lock / backupsLow Disk Space will not run or corrupt back System Lock up or Slowness up System conflicts could keepChanges in software System errors, failures or lock a POS application fromenvironment ups running / transacting
  7. 7.  Increase System Uptime During Operational Hours  Productivity Efficiency Gains vs. Cost Reactive Interruptions  Faster Table Turns  Quicker Order Processing Providing System Reliability Pinpoint Issues Quickly & Offer Proactive Response Quick Resolution Delivery via Secure Methods (during regular or off hours) Protect the Customer Experience
  8. 8.  Dashboard Interface  Enterprise to Site Level Integration with Help Desk ticketing systems (Clarify, Heat, etc.) Flexible Alerting per site Level 1 Auto Corrective Actions Integrated Remote Control Offsite Backup Flexible Deployment Options
  9. 9. INDEPENDENTSOFTWARE VENDORS REGIONAL DEALERS MICROS  POSTEC Hospitality Solutions  North Country Business International Systems Squirrel  MICROS Retail Systems Retail Pro Inc Heartland Payment  Custom Business Systems Solutions LOC  Digital Cash Register Solutions
  10. 10. Bradley J. Smith VP Sales & MarketingBradley.Smith@Vigilix.com 866.576.2839 x 14 WWW.Vigilix.com

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