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The intranet and beyond business breakfast

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This is the presentation from our recent business breakfast. This event looked at current collaborative platforms such as SharePoint, Jive, Yammer and how they can fit together to communicate ...

This is the presentation from our recent business breakfast. This event looked at current collaborative platforms such as SharePoint, Jive, Yammer and how they can fit together to communicate effectively with your employees.

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The intranet and beyond business breakfast The intranet and beyond business breakfast Presentation Transcript

  • The evolution of the IntranetNick MatthewsPrincipal, Customer Success - EMEATwitter: @nickomatthews
  • Agenda› Intranets are evolving› The rise of voluntary adoption› Keys to success› Use cases› Social Intranets – The art of the possible› Questions
  • Intranets are evolving› Staff still require an Online ‘home’ as a place to receive premium / highly managed content. However...› They also require a space where the following conditions are present: Serendipity Transparency› And they can access content how they want to: Asynchronous Ubiquitous
  • Voluntary adoption› Traditional adoption Change Req’s Build Test Launch Management› Voluntary adoption Expertise Location BU Olympics Project Executive X Engagement
  • The keys to success Clarity of Purpose Lead by Adapting Example Effective Maintaining moderation Momentum Integration
  • Use Cases – Where it all starts 1. Competitive Intelligence 2. Events 3. Identifying Expertise 4. Partner Engagement 5. Project Management 6. Strategic Communications 7. Onboarding New Employees 8. Employee Engagement 9. Learning and Development 10. IT Support 11. Manage Internal & External PR 12. Crisis Communication 13. Mergers & Acquisitions 14. Customer Service 15. Sales & Customer Relationships
  • Social Intranets – The art of the possible
  • Making SharePoint social
  • ‘Embedding’ social features
  • How to make it work› Build upon existing social hotspots within your company› Pilot it – prove the value first› Have a plan – it’s not magic!› Focus on business ownership and executive sponsorship› Focus on measures
  • Bupa Live case studyNick Crawford29 February 2012
  • Rapid business context – the Bupa Group• Rapid growth through • Customers in 190 acquisition countries, 52,000• Ambition to be global employees in 11 healthcare partner countries• Strategy predicated on • Some incompatible IT collaboration networks • Diverse range of employee roles Private and Confidential 33
  • So we created… Award for Excellence 2011 Private and Confidential 34
  • In a nutshellyour career your social life your job at Bupa Private and Confidential
  • Some numbers4,500 user generated groups90% work, 10% social85% of desk based users50,000 documents uploaded40,000 comments25,000 discussion threads10,000 blogposts9,000 videosBupa Private and Confidential Date if required 36
  • Increasing evidence of ROI every day – some examples• Bupa Live survey – Total year 1 cost saving estimate from 10% users surveyed £190,000• B2C Telesales & Telemarketing Group – “Sales have increased by 10% in the last year, at least 1% or 2% is thanks to the team supporting each other on Bupa Live”• Mobile Development Group – iPhone App development “we would never have made this kind of progress without Bupa Live, and we’ve already saved at least £20,000”• Business Forum - at least £72,000 saved Private and Confidential
  • Highlights from Bupa’s employee engagement survey +/- I feel free to communicate upwards through +5.2 +7.7% Bupa (not just with/via manager) I feel free to communicate with people across +7.4 +10.5% Bupa I am encouraged to discuss and question +5.6 +8.5% Bupa communications I have enough say over how I do my work +6.3 +8.9% My opinions are taken seriously at work +5.7 +8.0% I am proud to work for Bupa +5.8 +7.7% Private and Confidential 38
  • Barriers to progress? Private and Confidential 39
  • Fear #1: “Employees will be distracted by a workfacebook, productivity will decrease” 40Bupa Private and Confidential Date if required 40
  • Fear #2: “Management will lose control of the troops” 41
  • Fear #3: “Internal Comms will lose control of the message” 42Bupa Private and Confidential Date if required 42
  • Fear #4: “We wont be able to manage all the noise” 43Bupa Private and Confidential Date if required 43
  • Fear #5: “It’s a young person’s game” 44Bupa Private and Confidential Date if required 44
  • Fear #6: “We dont have enough resources” 45Bupa Private and Confidential Date if required 45
  • Fear # 6: “Itll cost a fortune” 46
  • Fear #7: “It’s on the web, it’s not secure” 47
  • Fear #8: “It’ll be impossible to calculate ROI” 48
  • Other obstacles…• Channel confusion / many other tools out there…• User capability• Culture• IT infrastructure• ‘Lack of time’• … 49
  • Fear vs timefear time Private and Confidential 50
  • People are finally becoming the platform51 Private and Confidential
  • Any questions get in touch:Neil ClaytonHead of Business Development & Marketingnclayton@viewplc.com+44 (0) 20 8811 8600Check out our website – www.viewplc.com