Your SlideShare is downloading. ×
VietnamAirlines - Vietnamflight FAQs
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

VietnamAirlines - Vietnamflight FAQs

585
views

Published on

VietnamAirlines - Vietnamflight FAQs. All Frequently Asked Questions: Flight Booking, international airline flight, domestic airline flight,...

VietnamAirlines - Vietnamflight FAQs. All Frequently Asked Questions: Flight Booking, international airline flight, domestic airline flight,...

Published in: Economy & Finance, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
585
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Frequently Asked Questions Vietnam Airlines - vietnamFlight VIETNAMFLIGHT.NET - FREQUENTLY ASKED QUESTIONSFlight BookingWhy book with us?How can I book a domestic airline flight?How can I book an international airline flight?How can I pay?When do I need to pay?What if need to cancel or change my itinerary?Do you have electronic air tickets?What’s electronic air ticket?Why are the prices not guaranteed for my booked air itinerary?I just received my ticket and there is a problem with it. What should I do?What happens if I make a booking and then do not confirm or pay?What is included in your price?What is the price policy for childrenInformation on FlightsHow much time do i need to be present at the airport for domestic &international flight in Vietnam?How much is the carry on baggage?How much is checked baggage?Whats the luggage for prohibitted and restricted carriage?VietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 2. Frequently Asked Questions Vietnam Airlines - vietnamFlightWhy book with us? As an official Vietnam Airlines agent, we are able to offer everythingfrom economy airfare deals to business class and first class travel. This is whatmakes VietnamFlight.net the best place to find cheap flights for Vietnam.Top 5 reasons that make us your first choice among other Online TicketReservations sites:* Real time flight schedules* Cheap & discounted airfare* NO booking fees* Secure online booking and payment by credit/visa cards* 24/7 Customer support The world is truly your playground and its easy to get it started today.Check out our site (and let us know what you think at feedback), send us anenquiry or call us on +84.165.229.55.99 to speak to a member of our team closeto where you are.How can I book a domestic airline flight?To search for domestic tickets within Vietnam, you will need to choose yourdesired departure and arrival city, flight time and ticket type for one-way orreturn. Then, please select fare from the available price (Economy class orBusiness class) and schedule options and proceed to bookings or call us at(+84).165.229.55.99, or email the following information tobooking@vietnamflight.net with the following details:• Name of passengers (as it appears on passports)• Passport number• Your nationality• The exact dates of travellingVietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 3. Frequently Asked Questions Vietnam Airlines - vietnamFlight• Your preferred flight(s) or expected time• Type of ticket you would require (Economy class or Business class)• The payment method you would choose (your name on credit card & billingaddress if payment by credit card)• Number of children (noted with ages at the time of travel) accompanied (ifany) Availability can not be checked online at this time. Please proceed withbooking, and our consultants will confirm availability, schedule, price andpayment option. Our contact details are booking@vietnamflight.net., or byphone at +84.165.229.55.99.How can I book an international airline flight?To search for international tickets within Vietnam, please select the destinationcity, arrival city, the dates, and whether it is one-way or a return ticket. Then,please select from the available price (Economy class or Business class) andschedule options and proceed to bookings.(Please take note to provide us name of passengers as in their passports)Or call us at (+84).165.229.55.99, or email the following information tobooking@vietnamflight.net with the following details:• Name of passengers (as it appears in passports)• Passport number• Your nationality• The exact dates of travelling• Your preferred flight(s) or expected time• Type of ticket you would require (Economy class or Business class)• The payment method you would choose (your name on credit card & billingaddress if payment by credit card)VietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 4. Frequently Asked Questions Vietnam Airlines - vietnamFlight• Number of children (noted with ages at the time of travel) accompanied (ifany) The booking is effective only when you inform us your bookinginformation and credit card details or pay a certain deposit to us, then we willissue & send E-tickets to you.How can I pay?1. Customers within Vietnam: For customers within Vietnam, we accept payment by cash, credit cardand bank transfer.- Cash: We can receive cash payment either advance in our office or in personupon delivery.- Bank transfer: Bank transfers can be made from a bank account withinVietnam. We will provide you with our banking details at the time ofconfirmation of the booking.- Credit Card: We can accept payment by credit card in advance by onlinepayment link or at the time of delivery by imprint method. We will inform youin advance of purchase of any credit card fees that may apply.2. Customers outside Vietnam: For customers outside Vietnam who purchase services prior to arrival inVietnam, we can only accept payment by credit card bank transfer and WesternUnion; we cannot accept cash at the time of a later delivery.- Credit Card: You can purchase directly on our website, or we can provideyou with a secure link after the services have been confirmed. In both ways, wewill only proceed with the payment after reconfirming with you. For yourprotection, for a large purchase amount of 1000USD and above, we will needyou to send us a legal identification (e.g. passport, drivers’ license) and yourcredit card scan copies before charging your credit card. We will inform you inadvance of purchase of any credit card fees that may apply.- Bank transfer: Bank transfers can be made from your bank account abroad.We will provide you with our banking details at the time of confirmation of theVietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 5. Frequently Asked Questions Vietnam Airlines - vietnamFlightbooking.- Western Union: We can accept payment through any banks worldwide usingWestern Union service. We will send you our receipt details and then will needthe control number from you in order to finalize the receipt of payment.When do I need to pay?All airline tickets must be paid for before or at the time of delivery of the ticket.Some airlines carriers allow us to hold bookings for a limited period of timebefore paying for the ticket and issuing it.Your credit card will not be billed until after we confirm availability of theflights and confirm that you would like to purchase and issue the ticket.What if need to cancel or change my itinerary?If you need to make changes or cancel your itinerary, please contact a customerservice representative directly by phone at +84.165.229.55.99 if less than 24hours in advance and by email to booking@vietnamflight.net or phone if morethan 24 hours in advance. Please do let us know the flight booking code with usfor this changes or cancellation. Charges will depend on the policies of theairlines with which you are booked. We will inform the cancellation policy ofthe airline before you purchase your tickets.Do you have electronic air tickets?Most of the airlines are using electronic tickets except for some special routings,so we can Email or fax the tickets to the customer after issuing. You then willprint it out & submit at the check-in counter at the airport together with yourpassport for your boarding on your flights.What’s electronic air ticket?“Electronic air ticket”: is a ticket in electronic form, including all informationpertaining to the usage of carriage services of airlines instead of paper ticket.Electronic ticket (E-ticket) has all information as shown in the paper ticket ofairlines and airlines takes the responsibility to store the E-ticket data base andguarantees smooth travel for passengers.VietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 6. Frequently Asked Questions Vietnam Airlines - vietnamFlightWhy are the prices not guaranteed for my booked air itinerary? The airlines reserves the rights to change the fares at any time, and taxesand airport fees can also be changed at any time. We will inform you of the fareat the time that you inquire about the booking, but the fare is not guaranteeduntil the time that you issue the ticket.I just received my ticket and there is a problem with it. What should I do?Please contact the customer service team immediately. If your flight is less than48 hours from the time that you receive the ticket, please contact a customerservice representative directly by phone at +84.165.229.55.99. If the flight ismore than 48 hours from the time that you receive the ticket, please contact usby phone or email at booking@vietnamflight.net .What happens if I make a booking and then do not confirm or pay?When you make a flight booking, we can hold the booking for a limited periodof time, which depends on the availability of the flight and the airlines. If wehave not received confirmation from you after two emails or faxes, we willautomatically cancel the booking.If you confirm the booking but arrange to issue and pay the ticket later, we willinform you of the deadline for payment. If you do not make payment before thisdeadline, the booking will be automatically cancelled.What is included in your price?Unless specified otherwise, our prices are quoted in US dollars. The fares ratesare for one way or two ways/ round trip, either Economy class or Businessclass, including airport tax, airport fees and service charge.What is the price policy for childrenNormally, Airlines will offer the following price policy for childre if they areamong the following ages:• Under 2 years: Price will be 10% of adult price• From 2 to 12 years old (at the time of travel date): Price will be 75% of adultpriceVietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 7. Frequently Asked Questions Vietnam Airlines - vietnamFlightHow much time do i need to be present at the airport for domestic &international flight in Vietnam?Passengers need to be present at the air port to check-in at following period oftime:- For international flight: From 2 hours before estimated time of departure(ETD), from 3 hours before estimated time of departure (ETD) for Boeing 777’sflights departuring from Hanoi. Check-in procedure for those flights will befinished 40 minutes before estimated time of departure (ETD), 50 minutesbefore estimated time of departure (ETD) for Boeing 777’s flight departuringfrom Hanoi.- For domestic flights: From 2 hours before estimated time of departure(ETD). Check-in procedure for those flights will be finished 30 minutes beforeestimated time of departure (ETD).How much is the carry on baggage?Business class passengers are allowed to carry two pieces of cabin baggage andone piece for Economy class passengers, each piece not to exceed the weightlimitation of 07 kgs and the size limitation of 23x36x56 cm (for 9x14x22inches).How much is checked baggage?- Business class: The maximum of weight for a piece of baggage is 30 kgs.For only routing Vietnam – Australia, Vietnam – Russia, Vietnam – France,Vietnam – Germany, the maximum of weight of weight for a piece of baggageis 40 kgs.- Economy class: The maximum of weight for a piece of baggage is 20 kgs.For only routing Vietnam-Australia, Vietnam-Russia, Vietnam-France,Vietnam-Germany, the maximum weight for a piece of baggage is 30 kgs.Baggage of which the weight exceed 32 kgs, the sum of three dimensionsexceed 203 cms shall not be carried as accompanied baggage unless priorarrangement have been made.VietnamAirlines - VietnamFlight http://www.vietnamflight.net
  • 8. Frequently Asked Questions Vietnam Airlines - vietnamFlightWhats the luggage for prohibitted and restricted carriage?- Following materials are prohibited accompanying baggage: corrosive, gas,explosive, toxic, oxygen, radioactive, flammable.- Following materials are permitted accompanying baggage: knife, scissors,gun, cartridge, wheelchair with battory- Passengers should not put money, jewel, document, important samples... inyour baggage. Baggages should be covered and locked carefully.- Passenger should not put breakable materials such as china, electronic, bottle,jar … inside your baggage;- Following goods are prohibited carrying in flight: fish sauce, durian …VietnamAirlines - VietnamFlight http://www.vietnamflight.net