EGPA 2013 luis vidigal Real Time Government: Portuguese challenges in electronic bureaucracy

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A minha apresentação na Conferência do EGPA 2013 em Edimburgo
My presentation at the Conference of the EGPA 2013 in Edinburgh

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EGPA 2013 luis vidigal Real Time Government: Portuguese challenges in electronic bureaucracy

  1. 1. Real  Time  Government   Portuguese  challenges  in  electronic  bureaucracy     Luís  Vidigal   1  
  2. 2. 40  years  of   Innova;on  in  Portuguese   Public  Administra;on   2  
  3. 3. EGPA  2013  –  Luis  Vidigal   ICT  in  AdministraAve  ModernizaAon  in  the  last  40  years   3  
  4. 4. EGPA  2013  –  Luis  Vidigal   4   EU  (2013).  Public  Services  Online  “Digital  by  Default  or  by  Detour?":  Assessing  User  Centric  eGovernment   performance  in  Europe  –  eGovernment  Benchmark  2012.  Final  Insight  Report.  A  study  prepared  for  the   European  Commission  DG  Communica7ons  Networks,  Content  &  Technology.   A  long  journey  of  successes   in  e-­‐Government  
  5. 5. EGPA  2013  –  Luis  Vidigal   Economic  and   social  crises     EGPA  2013  –  Luis  Vidigal  
  6. 6. EGPA  2013  –  Luis  Vidigal   Economic  and  social  indicators  before  and  aYer   the  financial  assistance  in  April  2011   6  
  7. 7. EGPA  2013  –  Luis  Vidigal   PoliAcal  Dilemma   7   ?   Cons;tu;onal   democracy     ConsAtuAonal   Court   Pressure  of   financial  markets     No  ElecAons  
  8. 8. EGPA  2013  –  Luis  Vidigal   Growth  Paradox   8   Importance  of   strong  public   administra;on   for  the  success   of  all  other   reforms     Necessary  fiscal   consolida;on   Financial  Austerity   State   Squeeze   OECD  (2013).  “Beber  Policies”  Series:  Portugal  -­‐  Reforming   the  State  to  promote  Growth,  May  
  9. 9. EGPA  2013  –  Luis  Vidigal   The  promise  “miracle”  of  “Troika”   9   State   Growth  
  10. 10. EGPA  2013  –  Luis  Vidigal   A  big  Risk   10   A  destroyed,  unmoAvated  and   inefficient  state  becomes  an  abracAon   for  illegaliAes  and  corrupAon     Sovereignty   eroded     •  external  intervenAon     •  poliAcal  discrediAng     •  devaluaAon  of  the  role   of  the  state     •  etc.   Popula;on   divided   •  young  against  old   •  private  sector  against   public  sector   •  employed  against   unemployed   •  etc.    
  11. 11. Two  main  Op;ons     for   State  Reform  during  the   Adjustment  Programme   11  
  12. 12. EGPA  2013  –  Luis  Vidigal   Efficiency  opAons   12   Resources   (inputs)   decrease  and   outputs   increase     Resources   remain  the   same  and   outputs   increase     Resources  increase   but  outputs   increase  by  an   even  larger   amount   Outputs   remains  sta;c   but  resources   decrease     Outputs   decrease  but   inputs  decrease   by  an  even   larger  amount     Growth   State  Automa;on   State  Reduc;on   •  reducAons  in  public   salaries  and  pensions   •  sale  of  more  public   assets   State   Austerity   Pollib  and  Bouckaert  (2011)    Op;mis;c   Outcomes  and  EffecAveness     Pessimis;c   Outputs  and  Efficiency    
  13. 13. EGPA  2013  –  Luis  Vidigal   Efficiency  opAons   13   Resources   (inputs)   decrease  and   outputs   increase     Resources   remain  the   same  and   outputs   increase     Resources  increase   but  outputs   increase  by  an   even  larger   amount   Outputs   remains  sta;c   but  resources   decrease     Outputs   decrease  but   inputs  decrease   by  an  even   larger  amount     Growth   State   Austerity   Pollib  and  Bouckaert  (2011)    Op;mis;c   Outcomes  and  EffecAveness     Pessimis;c   Outputs  and  Efficiency     IT  providers  are  very   op;mis;c     Survey:  80  experts  from  the  public  and  private  sectors  -­‐   members  of  a  permanent  group  for  PA  (APDSI,  2013)     Managers  from  PA  are   very  pessimis;c    
  14. 14. The  Context   The  Portuguese  NPM   14  
  15. 15. EGPA  2013  –  Luis  Vidigal   NPM   in  Portugal   has  been   Upside  Down   15  
  16. 16. EGPA  2013  –  Luis  Vidigal   Agencies,  Markets  and  Partnerships   More   Authonomy   More   Control  and   Accountability   Yes,  but…     16  
  17. 17. EGPA  2013  –  Luis  Vidigal   NPM  in  Portugal  is  Upside  Down   17   D   Regulator   Direct   Administra;on   “bad  and  bureaucraAc”         I   Regulated   Indirect   Administra;on   “good  and  entrepreneurial”     ?  
  18. 18. EGPA  2013  –  Luis  Vidigal   NPM  in  Portugal  is  Upside  Down   18   B   Unskillful   public   Buyer   S   Skillful   private   Seller    
  19. 19. Post-­‐NPM  and  New  Weberian   approaches  with   ICT   19  
  20. 20. EGPA  2013  –  Luis  Vidigal   Recentraliza;on  in  ;mes  of  crisis   Public   Private   Centraliza;on   Authonomy   Central  integra;on   and  strengthening   of  the  State   20   DILEMA   Liberal   poli;cs  
  21. 21. EGPA  2013  –  Luis  Vidigal   Recentraliza;on  in  ;mes  of  crisis   Public   Private   Centraliza;on  of  Informa;on   Authonomy  and  Accountability   21   With  ICT  
  22. 22. EGPA  2013  –  Luis  Vidigal   A  choice  to  scru;nize   Public   Private   Centraliza;on  of  Informa;on   Authonomy  and  Accountability   Poli;cal  op;on   22  
  23. 23. EGPA  2013  –  Luis  Vidigal   AdministraAve  Reform   in  Post  NPM   23   Ci;zen-­‐centric   •  Whole  of  Government   •  Joined  up  Government   •  CollaboraAve  Government   Automa;on   •  e-­‐Government   •  Digital  Era  Governance   •  Real  Time  Government   Government   Transforma;on    
  24. 24. The  Model   of  my  research   24  
  25. 25. EGPA  2013  –  Luis  Vidigal   25   AdministraAon  by  Network?   Interoperability?   Organizacional “Peopleware” (Will) Informacional / Semantics “Infoware” (Línguage) Technological “ Software” and “Hardware” (infrastructure) It is here that everything fails Joined  up…!   Whole  of…!   Transform…!   Digital…!  
  26. 26. EGPA  2013  –  Luis  Vidigal   Interoperability  for  service   Seman;c  Interoperability   Technological  Interoperability   Organizacional  Interoperability   Basic  Process   Citizens Enterprises
  27. 27. EGPA  2013  –  Luis  Vidigal   Holes  in  the  Whole  of  Government   27  
  28. 28. EGPA  2013  –  Luis  Vidigal   Holes  in  the  Whole  of  Government   28   300   5   300   5   Speed  of  Lazy  snails  
  29. 29. EGPA  2013  –  Luis  Vidigal   Ministry  1   Ministry  2   Ministry  3   Ministry  n   Time   Cost   Quality   Maturity  Stages   for  e-­‐Government   Andersen  e  Henriksen  (2006)   Layne  e  Lee  (2001)   Dep.  A   Dep.  C   Dep.  n   Closed  NPM   Entrepreneurship   What  Strategy   What  leadership   Audiences   Life  Events   x x x x   x x x x   x x x x   x x x x   x x x x   x x x x   Reality  of  “to  be”  (Closed)   NormaAvity  of  “should  be”  (Shared)   A  wider  horizontal  vision  of  public  services  –  The  “holes”     Closed  “Consultocracy”  Denis  Saint  MarAn  (2000;  2007)   Dep.  B   Coproduc;on   of  value   John  Alford  (2009)  
  30. 30. EGPA  2013  –  Luis  Vidigal   Structures  and  Processes   Structures Processes In Out A  dual   role  
  31. 31. EGPA  2013  –  Luis  Vidigal   CriAcal  success  factors  for   e-­‐Government  in  Portugal   1. Strategic  vision   2. PoliAcal  support   3. CiAzen-­‐orientaAon   4. Inter-­‐departmental  vision   5. OperaAonal  leadership  ("champion")     31   Survey:  80  experts  from  the  public  and  private  sectors  -­‐   members  of  a  permanent  group  for  PA  (APDSI,  2013)     Organiza;onal   Interoperability    
  32. 32. Electronic  Bureaucracy   Yes  or  No?   32  
  33. 33. EGPA  2013  –  Luis  Vidigal   VerAcal  Silos   Plenty  of  Power  and  Vanity   Manifesto  against   Electronic  Bureaucracy   Vidigal  (2000)  
  34. 34. EGPA  2013  –  Luis  Vidigal   Horizontal  Silos   Plenty  of  “Fat”  and  Waste   Manifesto  against   Electronic  Bureaucracy   Vidigal  (2000)  
  35. 35. EGPA  2013  –  Luis  Vidigal   Common  Resources  and  Services  (SOA)   Sharing  Data  and  Services   “Government  by  Network”   Territory People Enterprises Vehicles Ask  Once   Use  Many  
  36. 36. EGPA  2013  –  Luis  Vidigal   Debureaucra;za;on   reducing  democraAc  guarantees   36   Bureaucracy   Democra;c   Guarantees   Risk   Zone  
  37. 37. EGPA  2013  –  Luis  Vidigal   Debureaucra;za;on   acceleraAng  services   37   Electronic   accelera;on   Democra;c   Guarantees   Manifesto  in  favour  of   Electronic  Bureaucracy   Vidigal  (2005)   Recover   •  Accountability   •  CoordinaAon   •  Transparency   •  Equality   •  ImparAality     With   •  Time   •  Cost   •  Quality  
  38. 38. Real  Time  Government   without  cerAficates  and  arbitrariness   38  
  39. 39. EGPA  2013  –  Luis  Vidigal   InformaAon  sharing   39   Degree  of   Informa;on   sharing   Quality  of  service  
  40. 40. Finish  all  cerAficates  and  vouchers!   Proof  of  who  you  are   Proof  that  you  don’t   have  debts  to  the  State   Cer7ficates   and  vouchers   are  web   services  from   data  bases   Ask once Use many Proof  that  you  are  not   a  criminal   People   Enterprises   Territory   Vehicles  
  41. 41. EGPA  2013  –  Luis  Vidigal   Remove  arbitrariness   The  real  Law   is  in  the   algorithm   Recover   •  Accountability   •  CoordinaAon   •  Transparency   •  Equality   •  ImparAality     New  Weberian   and  post  NPM    
  42. 42. EGPA  2013  –  Luis  Vidigal   From uncertainity of More or Less To  the  certainity  of  Yes  or  Not   Remove  arbitrariness   “Zero  Licensing”    
  43. 43. EGPA  2013  –  Luis  Vidigal   Extend  Ame  and  space  as  soon  as  possible   Time Space
  44. 44. EGPA  2013  –  Luis  Vidigal   Strategy  and  Leadership  for  the  New  Model   Balancing  the  power  and  the  evidence  of  the  protagonists     44   Solitary  Stars   and   Galaxy   Service  and  credibility  from  the  top  
  45. 45. EGPA  2013  –  Luis  Vidigal   Where  are  the  savings?   Inputs   Outputs   Outcomes  Incomes   Efficiency   Effec;veness   To  much   Reduce   558  M€  /  year   on  ICT     Value  for  money   Very  liele   45   Problem  or   Solu;on?  
  46. 46. EGPA  2013  –  Luis  Vidigal   Cost Redundancies Disintegration Incoherencies Incompatibilities Conflicts of Power Waste … Investment Interoperability Sharing Reutilization Transparency Speed Rigour … Cost  or  Investment?   46  
  47. 47. EGPA  2013  –  Luis  Vidigal   Blackout!   Imagine no more information technologies in Public Administration How  much  would  it  cost?   EGPA  2013  –  Luis  Vidigal  
  48. 48. EGPA  2013  –  Luis  Vidigal   vidigal.luis@gmail.com   48  

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