TURISMO Y HOTELERIA ( II Bimestre Abril Agosto 2011)

TURISMO Y HOTELERÍA ESCUELA : NOMBRES: Hotelería y Turismo Lic. Estefanía Sánchez Cevallos BIMESTRE: Segundo Abril Agosto 2011

OBJETIVOS: ,[object Object],[object Object],[object Object],[object Object],[object Object]

UNIDAD 9: Generalidades B á sicas de la Hoteler í a ,[object Object],[object Object],[object Object]

Definici ó n del Sector Hotelero ,[object Object]

Clasificaci ó n: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Algunas definiciones: ,[object Object],[object Object]

Categor í as: ,[object Object],[object Object]

Nomenclatura: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

Historia: ,[object Object],[object Object],[object Object]

[object Object],[object Object]

Hoteles emblem á ticos : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Carácter í sticas de la Industr í a Hotelera : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

La estacionalidad: ,[object Object],[object Object],[object Object],[object Object]

La temporalidad: ,[object Object],[object Object],[object Object],[object Object]

UNIDAD 10: El empresario hotelero ,[object Object],[object Object],[object Object]

Empresario Hotelero: ,[object Object],[object Object],[object Object]

Manager Hotelero: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Director del Hotel: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UNIDAD 11: Organizaci ó n Interna de un Hotel ,[object Object],[object Object],[object Object],[object Object],[object Object]

Recursos Humanos: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

La Direcci ó n : ,[object Object],[object Object],[object Object],[object Object]

Recepci ó n y reservas : ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mantenimiento o servicio t é cnico : ,[object Object],[object Object],[object Object],[object Object]

Seguridad: ,[object Object],[object Object],[object Object],[object Object],[object Object]

UNIDAD 12: Organizaci ó n departamental. ,[object Object],[object Object],[object Object]

Departamento de Alimentos y Bebidas: ,[object Object],[object Object],[object Object],[object Object]

Departamento Comercial: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Departamento Financiero: ,[object Object],[object Object],[object Object]

UNIDAD 13: Servicios de calidad al Hu é sped ,[object Object],[object Object],[object Object]

Presentaci ó n personal : ,[object Object],[object Object],[object Object],[object Object]

Amabilidad y Cortes í a : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Actitudes del empleado: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UNIDAD 16: El Cliente ,[object Object],[object Object],[object Object],[object Object]

Contacto Directo: ,[object Object],[object Object],[object Object]

Comunicaci ó n verbal : ,[object Object],[object Object],[object Object],[object Object],[object Object]

Comunicaci ó n no verbal : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contacto No Directo: ,[object Object],[object Object],[object Object]

Contacto por tel é fono : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contacto por escrito: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ti polog í as de Clientes: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Por su forma de comportarse: ,[object Object],[object Object],[object Object],[object Object]

Por su motivaci ó n a la hora de viajar : ,[object Object],[object Object],[object Object],[object Object]

Por su car á cter : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Por el colectivo al que pertenecen: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],GUIÓN DE PRESENTACIÓN Puntos de la Presentación Intervienen Duración Aprox. en minutos Material de Apoyo - Presentación - Objetivos Estefanía Sánchez Cevallos ,[object Object],[object Object],Diapositivas. Diapositivas. ,[object Object],[object Object],Estefanía Sánchez Cevallos ,[object Object],Diapositivas y Videos. - Despedida (Contactos, Sugerencias) Estefanía Sánchez Cevallos ,[object Object],[object Object],Correo: resanchez@utpl.edu.ec, teléfono: 072570275, ext. 2227, horario de tutoría: miércoles de 09h00 a 13h00

TURISMO Y HOTELERIA ( II Bimestre Abril Agosto 2011)

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TURISMO Y HOTELERIA ( II Bimestre Abril Agosto 2011)

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