Ships Spares Logistics


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Ships Spares Logistics

  1. 1. First mile to Last mile Ships Spares Logistics
  2. 2. <ul><li>Spare parts from your supplier delivered direct to your vessels </li></ul><ul><li>Visibility of price and services </li></ul><ul><li>Dedicated Freight Forwarding Centre </li></ul><ul><li>Web based track & trace + performance reports </li></ul><ul><li>National Depots located in your suppliers’ country </li></ul><ul><li>One reliable logistics provider to deal with </li></ul><ul><li>Count on Wilhelmsen Ships Service to deliver “ First mile to Last mile” </li></ul>Ships Spares Logistics
  3. 3. Do you know how much time and money you spend on administration of your ships spares? Probably too much
  4. 4. A supply chain based on 3 main functions <ul><li>Consolidation </li></ul><ul><li>The “first mile” combination of several consignments into one shipment </li></ul><ul><ul><li>Forwarding </li></ul></ul><ul><ul><li>Freight Forwarding Centre arrange cargo movements </li></ul></ul><ul><ul><li>Delivery </li></ul></ul><ul><ul><li>The &quot;last mile&quot; is the final leg of delivering consignments to the vessel </li></ul></ul>
  5. 5. Visibility of price & services <ul><li>A single invoice for your logistics services </li></ul><ul><li>Forwarding controlled by our Freight Forwarding Centre to ensure maximum consolidation – keeping your freight costs to a minimum </li></ul><ul><li>Clear pricing structure from ‘ first mile to last mile’ </li></ul><ul><li>Performance reports including; </li></ul><ul><ul><li>Average number of jobs per shipment </li></ul></ul><ul><ul><li>% of rush orders </li></ul></ul><ul><ul><li>% of normal orders </li></ul></ul><ul><ul><li>Average invoiced amount per rush job </li></ul></ul><ul><ul><li>Average invoiced amount per normal job </li></ul></ul><ul><ul><li>Average amount invoiced per kg </li></ul></ul><ul><ul><li>Number of jobs delivered per port </li></ul></ul>Visibility
  6. 6. IT driving efficiency and transparency <ul><li>Contract customer access </li></ul><ul><li>Real-time shipment progress information </li></ul><ul><li>Stock reports per location </li></ul><ul><li>Automatically generated e-mails to instantly notify your job progress </li></ul><ul><li>Performance report generation </li></ul>
  7. 7. <ul><li>National Depots are locations responsible for receiving or collecting spare parts from suppliers & Original Equipment Manufacturer’s within their designated boundaries </li></ul><ul><li>National Depots will follow up due dates with your supplier </li></ul><ul><ul><li>Same time zone </li></ul></ul><ul><ul><li>Same language </li></ul></ul><ul><li>Current National Depot locations: </li></ul><ul><ul><li>Copenhagen, Helsinki, Gothenburg, Hamburg, Oslo, Rotterdam, London, Osaka, Busan & Houston. </li></ul></ul><ul><li>Further locations can be added based on your requirements. </li></ul>The First mile – National Depots
  8. 8. Dedicated Freight Forwarding Centre <ul><li>Dedicated Freight Forwarding professionals </li></ul><ul><li>Optimising consolidation of our customer’s cargo </li></ul><ul><li>Coordination of all international freight movements </li></ul><ul><li>The main task is to manage, control & optimise </li></ul><ul><li>the transport of ships spares from the supplier to the ship </li></ul><ul><li>Centre of excellence supporting our customers </li></ul><ul><li>and our network with expert knowledge throughout </li></ul><ul><li>the process </li></ul>Freight Forwarding Centre
  9. 9. The Last mile - Unmatched delivery network North America 330 employees 30 offices Europe 1400 employees 90 offices South America 130 employees 10 offices Africa 300 employees 20 offices Oceania 140 employees 25 offices Asia 1000 employees 80 offices Middle East 1000 employees 60 offices <ul><li>Full ISPS access for delivery onboard your vessels </li></ul>
  10. 10. Customer Services The key to succeed <ul><li>Ships Spares Logistics specialists based in Customer Services </li></ul><ul><li>Key point of contact, 24-hour service </li></ul><ul><li>Same language, culture and time zone </li></ul>Good results begin with a professional dialogue with people who understand your needs. This is why Wilhelmsen Ships Service has established a global, personal and proactive customer service.
  11. 11. The importance of interaction Sales Customer Operations Customer Services In order to build the Ships Spares Logistics offer we have used considerable customer input. Our logistics expertise can help to streamline your supply chain from first mile to last mile.
  12. 12. Customer Survey <ul><li>As part of the development of the Ships Spares Logistics offer we consulted many leading names within the shipping industry </li></ul><ul><li>Key points arising from this consultation; </li></ul><ul><ul><ul><li>Delivery Time </li></ul></ul></ul><ul><ul><ul><li>Consistency </li></ul></ul></ul><ul><ul><ul><li>Cost </li></ul></ul></ul><ul><ul><ul><li>Simplicity </li></ul></ul></ul>CUSTOMER SURVEY
  13. 13. Simplicity <ul><li>1) Place an order with your preferred supplier </li></ul><ul><li>2) Pass our Customer Services a copy of your Purchase Order </li></ul><ul><li>3) Wilhelmsen Ships Service takes care of the rest, delivering your spares direct to vessel at your requested delivery port and keeping you up to date via the customer portal </li></ul><ul><li>4) Receive a single invoice </li></ul><ul><ul><li>In a single currency </li></ul></ul><ul><ul><li>Direct to the relevant department </li></ul></ul><ul><ul><li>In a timely manner </li></ul></ul><ul><li>Save your administration time </li></ul><ul><ul><li>Supplier follow up </li></ul></ul><ul><ul><li>Invoice / documentation follow up </li></ul></ul><ul><ul><li>Direct access to customer portal for real-time updates </li></ul></ul>Simplicity
  14. 14. Thank you!