The Information Society in Spain


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The Information Society in Spain: a March 2009 report form Plano Avanza 2.0

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The Information Society in Spain

  1. 1. The Information Society in Spain Updated March 12th 2009
  2. 2. The Information Society is already a reality in Spain
  3. 3. Overview • Information Society Indicators Broadband PC, Internet and mobile penetration Internet security and trust Protection user rights Electronic ID ICT innovation and revenue Networked education, healthcare and inclusion Policy developments E-commerce and E-business • Plan Avanza Developments Results Regulatory framework Summary
  4. 4. Information Society Indicators
  5. 5. Features of IS indicators used in this presentation • Quantitative nature: Indicators are quantified using well-known statistical sources. • Official character and robust methodology: This allows for coherent international comparisons. • Up-to date figures: Figures are the most recent available (2008 in most cases). • Avanza Plan budgetary effort (over € 6.5 billion in 2005-2009) is reflected in the figures shown. • Interannual comparison is possible, as methodology has remained unchanged for almost all indicators over the years. Source:
  6. 6. The Avanza plan is a historic landmark in the development of the Information Society Five-year plan 2006 – 2010, extended to 2012 Digital Citizenship Digital Economy More households equipped and citizens using ICT as Greater adoption of ICT among SMEs and businesses part of everyday life. in general (e-commerce, electronic billing). Social inclusion and Bridging the digital divide. Avanza SME, Online industrial parks Loans to families, young people and students Training in ICT and webpage adoption program Telecentres Technology loans Encouraging women to use the Internet Profit R&D&i and driver projects Digital alphabetization campaigns E-Inclusion of elderly and people with disabilities Quality of life Competitiveness Productivity Social welfare Digital Context Education and Public Digital Services Extending Broadband and mobility coverages. Transition from a traditional education to education for the Increasing confidence in the security of ICT. digital age, with IT equipment and connection to the Net Promoting digital identity. Guaranteeing the right of citizens and companies to Development of digital content. conduct business electronically with Government bodies (eGovernment). Broadband and mobile telephony Extension Plans National plan for Transition to DTT Networked Education Security (INTECO) Public Health System on-line Plan to promote digital content Networked administration. Networked Civil Open source software (CENATIC) Registers Plan to promote e-Government Electronic ID card
  7. 7. FUNDS 2005-2008 Avanza‘s budget 2005–2008 surpasses 5.1 billion €. ‘Shared effort’ policy: agreements and co-financing with all agents, public & private. Additional funds mobilized exceed 4 billion €. 2000000 1.794.043 1800000 1.539.399 1600000 1.197.733 1400000 1200000 x3 1000000 800000 535.756 542.914 600000 400000 200000 0 2004 2005 2006 2007 2008 2004 2005 2006 2007 2008 Annual budget
  8. 8. Development of Information Society in Spain: Connectivity and technology infrastructure. Difficulties Almost 50% of the territory is mountainous Rural municipalities in Spain • High rural population percentage (>23%): % Rural Population Population Density Number of municiplities by inhabitants Spain 23,3% 86 Num. of municipalities %/ total Netherlands 19,8% 400 Rural municipalities <101 inhabitants 996 12% Republic of Korea 19,2% 483 Rural municipalities (< 2,000) 5.820 72% Sweden 15,7% 20 Intermediate (2,000 to 10,000) 1.570 19% United Kingdom 10,3% 245 Urban 8 (> 10,000) 721 9% Source: United Nations 2005 Total 8.111 100% Source: INE 2007 • One of the most mountainous countries in Europe: – The average altitude is 660 meters. • 84% of municipalities have < 5,000 inhabitants. The cost of deploying telecommunications infrastructures to cover the majority of the population is one of the highest of Europe ⇒ Avanza support plans.
  9. 9. Development of Information Society in Spain: Broadband Extension Plan (PEBA) • In Spain: 8,110 municipalities: 5,820 < 2,000 inhab.; 996 < 100 inhab.; also, difficult orography. • PEBA: Broadband to 100% population centres (>5 houses) without coverage, or insufficient coverage. • Target ⇒ Population: 8,356,552 people ⇒ 5,706 municipalities ⇒ 58,444 population centres. 2004: Broadband coverage of the December 2007: Broadband coverage December 2008 Broadband coverage of the population in Spain ⇒ 80% of the population in Spain ⇒ 96% population in Spain 99% – 6,457,060 citizens benefited. (100% of residents in population centres) – in 3,769 municipalities. ‘Rural Broadband’ became ‘commercial Broadband’ – 49,107 population centres. 2005: September 2008: December 2008: BB Programme BB Phase III begins BB Phase II ends begins Fiber Optics to the Town
  10. 10. Development of Information Society in Spain: Mobile Telephony Extension Plan (E-GSM) Spectrum granted (10 MHz) to operators in exchange for coverage improvements. Private investment committed: € 833.8 MM. Duration: November 2005 – December 2008. Present coverage: 99% population – one of largest in Europe. Areas of implementation: Rural areas: Citizens covered +1,500,000 Population Centres 5,335 > 50 inhabitants Main communications highways Strategic areas (nuclear plants, petrochemical plants)
  11. 11. Development of Information Society in Spain: Coverage of 3G UMTS networks in Spain Less than three years after its implementation, coverage of UMTS 3rd generation mobile phone progresses in a satisfactory way Population coverage of 3 main UMTS operators (Dec. 2007) Operator Coverage Telefónica 63% Vodafone 73% Orange 68% When defining a coverage 3G indicator there is an important margin of discretionality when it comes to: • The definition of coverage from a technical point of view. • The consideration of areas not covered by operators. As a consequence, in a recent report by CMT, UMTS coverage percentage is slightly lower (68.4%*, in contrast to 73% reported by one operator) Mobile operators keep increasing the number of mobile stations in order to improve coverage. * Only speeds ≥ 300 Kbps are considered
  12. 12. Development of Information Society in Spain: Plan to accelerate DTT adoption and Switch-over • More than 30 free channels in all 3 ranges: state, regional and local. • Digital switchover brought forward two years, to April 2010. • Regulation to adapt buildings to DTT. • More than 90% of TV sets sold are DTT-ready. % population coverage of national channels: (Abertis Telecom, December 2008) 92.5% Buildings of 3 households or more with DTT-ready aerials: (Fenitel, October 2008) 65,6% (these households are generally considered to be the ones that need adaptation) DTT-ready buildings of all types: 91% (including buildings with 2 households or fewer, which do not need adaptation): Households connected to DTT: (Sofres, February 2009) 48.5% Screen share for DTT: (SETSI, March 2009) 26,2% Households connected to DTT( with cable, satellite, ADSL): (SETSI, March 2009) 72,6% Households with Digital Terrestrial TV (DTT) DTT coverage (2008) 48.5% 92.4% 37.3% 90.0% 22.8% 89.0% 19.4% 2.5% 2.0% 3.3% 1 2 3 Germany Spain France 2003 2004 2005 2006 2007 2008 2009* Source: Impulsa TDT Source: (INE) Instituto Nacional de Estadística 1: Germany Nov. 2008 - source: T-System, 2: Spain: Dic. 08 - source : Abertis (*) Sofres , February2009 Telecom, 3: France: Jan 2009 - source : TNT Groupement.
  13. 13. A conventional indicator… PC penetration - households 63.6% of households are equipped with computers (desktops, laptops or both), with an interannual growth amounting to 3.2 pp. (2007-2008). 63.6% 59.1% 57.8% 57.8% x 1.35 54.1% 51.5% 50.1% 48.5% 47.8% 47.1% I QUAT III QUAT I QUAT III QUAT I QUAT III QUAT I QUAT III QUAT QUAT I 2008(INE) 2004 2004 2005 2005 2006 2006 2007 2007 2008 Source: ONTSI
  14. 14. Development of Information Society in Spain: Broadband take-up • Narrowband has practically disappeared from network connections in Spain. In 2003 half the Internet connections were narrowband. At present, 96% of Internet access is already by Broadband. 95% is 1 Mbps or higher. • From 2004 to 2007, Broadband increased its average speed from 256 Kbps to 3 Mbps. • 50-100 Mbps offers commercially available Number of lines by speed type 9,144 M ≥ 1Mbps <1Mbps ∆ 95.3% Narrowband (switch access) Broadband 96% 4,681 M 8,689 M ∆ 50% 424 M (95 % ≥ 1 Mbps ) 3,109 M 68 M 1,698 M 3,041 M 2,559 M 85 M 370M Narrowband 4% 1999 2003 Sep 2008 Source: CMT
  15. 15. Development of Information Society in Spain: Broadband take-up • Broadband lines have gone from 2.1 million • Broadband penetration (lines/100 inhab.) was in 2003 to 9.1 million in December 2008 (4.3 20% in December 2008. It has increased times higher). fourfold (from 5% to 20%). 9.1 M 20% 18 % 8.03 M x 4.3 x4 2.1 M 5.0 % 0.07 M 0.17 % 1999 2003 2007 Dec 1999 2003 2007 Dec 2008 2008 Source: Own elaboration based on INE and Eurostat data According to a new OECD report (oct. 2007), Spain ranks 9th amongst the OECD countries in Broadband subscribers. Note: Since 2002 the population of Spain has increased by 4 million inhabitants, with average annual growth of 2%. Spain is the country which grew most in relative terms of all the EU-27 (Spain: 1.64% vs. EU-27: 0.40%). Under the assumption that the population of Spain had grown at the same rate as the EU-27 average (CAGR 2002-2007=0.55) the penetration of Broadband at the end of December 2007 would be 19.3%
  16. 16. Development of Information Society in Spain: Broadband in households 51% of households connected to the Internet. + 1,1 Million added in the last 12 months. Broadband connections are 45%, near the EU average (49% EU-27), 3 times the 2003 figures. % households with Internet access and broadband 60 % of households with Internet access 51 EU 27 40 49 % of households with broadband connexion 45 34 Spain X3 Households with Internet access EU -25 Spain 19.5 Households with Internet access Spain EU 27 15 Households with Broadband Spain 14 Households with Broadband EU-25 1999 e 2004 2008 Source: Eurostat, e:estimated
  17. 17. Development of Information Society in Spain: Broadband in enterprises Connected enterprises with Broadband grew from 72% in 2003 to 92% in 2007 ( x 1.3), well over the EU figure (81%) Enterprises with Internet connection % of enterprises with Broadband connection 100% 95 % of enterprises with 99% 99% 93 Internet access 98% EU 27 92 88 % of enterprises 94% with BB access 87 81 92% Spain 72 x 50 EU 27 1.3 EU 46 Internet access UE-25 Spain 14.5 (e) Spain Internet Access Spain Broadband Spain 10 to 49 emps 50 to 249 emps 250 + emps 1999 2004 2008 Broadband UE-25-27 Source: Eurostat 2007. Source: IS report in Spain 2001, Telefónica and Eurostat E- business: The percentage of companies making purchases via the Internet has gone from 3% in 2004 to 16% in 2007. The gap with the EU-25 has fallen by 10 percentage points. More than two thirds of Spanish SMEs (69.8%)* consider ICT investment clearly profitable. Smallest companies (≤ 2 employees) experience most substantial increase 2006-2007: Interconnected computers have risen 10.2 pp over the last year (from 57.5% to 67.7%). Companies with Internet access have increased 9.1 pp (from to 76.6% to 85.7%). Spain ranks 8th amongst the countries with the highest number of ICT jobs created by foreign investment in 2008. In 2007, it was placed the 22th. * Source: ICT in the Spanish Enterprise. Everis.
  18. 18. Development of Information Society in Spain: Mobile broadband Data traffic through the Mobile Broadband UMTS network and the GSM/GPRS network grew by 209% during 2007 Mobile Internet traffic 1,916,024 Total mobile data traffic (Mbytes, quarterly total) 1,697,521 Mobile broadband traffic ( UMTS network) (Mbytes, quarterly total) 1,195,490 x 3.1 855,605 1,057,059 619,782 794,217 546,752 218,503 138,431 Traffic on the GSM/GPRS network 73,030 61,388 (Mbytes, quarterly total) Q1 07 Q2 07 Q3 07 Q4 07 Source: CMT
  19. 19. Development of Information Society in Spain: Mobile phone penetration Mobile phone lines have gone from 37.2 million in 2003 to 52.4 million lines in December 2008, increasing penetration 29 pp (from 87.1% to 115.9%), above the penetration rates of the EU-25. 3 years ago UMTS became commercially available. There are already nearly 10 million users. A fourth operator was launched. Internet use via mobile increased threefold in 2007. Mobile Broadband now has 1.1 million intensive users in Spain Number of mobile subscribers and penetration rate 52.4 M Mobile telephony lines Spain 50.2 M 115.9% Mobile telephony penetration Spain 112.2 % 111.8% Mobile telephony penetration EU 25 37.2 M 9.6 M e UMTS terminals (Broadband 87.1% for mobiles) Spain 15 M 81 % 1.9 MM 35% 35% 2003 2006 2007 Dec 1999 2008 e Source: Own elaboration based on CMT and Eurostat e: estimate. Telemetry and/or telecontrol (2M2) services lines are included in order to make results comparable with EU figures.
  20. 20. Development of Information Society in Spain: Internet penetration In 2008, 57% of Spaniards are Internet users. Since 2003 the number of Internet users has doubled, with 11.9 million new users joining to bring the figure to over 23.6 million today (*). 23.6 MM x 1.7 [ x 2 ] 12 MM (**) 11,7 MM 56.7% 8MM 34.2% 3.1 MM 1.6 MM 10.5% 0 MM 1999 1999 2003 2003 Diciembre (E) 2008 e Source: INE, CMT and e: estimate Internet users on-line buyers e-ID cards holders (*) Including young people under 15, who are not always considered in statistics. (**) ONTSI estimation from INE data as !st semester 2008
  21. 21. Development of Information Society in Spain: ’.es’ Internet Domains The million mark has been passed for ‘.es’ domain names. The Government plan “” has meant growth of over 1,044,000 domain names, 1,468 percentage points more than the previous period (1999 - 2003). Map of .es domains registration origin. December 2008 Evolution of the number of .es domains 1,115,777 Asturias Cantabria País Vasco Galicia 17,2 11,3 45,2 16,7 10,8 41,8 40,7 Navarra 41,3 1,083,010 9,0 La Rioja 8,9 Castilla y León 6,6 Cataluña 6,5 155,6 36,4 Aragón 150,4 165,7 36,8 Other locations 167,9 27,6 Madrid 27,1 USA 805,327 223,5 32,7 222,5 32,9 C. Valenciana 17,5 Germany Extremadura Castilla- La Mancha 17,3 23,5 10,5 10,4 22,7 22,1 117,7 118,2 Islas Baleares 23,9 x 15.7 United Kingdom 11,9 11,7 Murcia 25,0 Andalucía 24,9 Turkey 11,5 125,1 11,5 124,7 Canarias 32,7 86,1 33,4 Others 87,9 71,158 Ceuta 18,859 xx,x 0,5 Melilla xx,x Thousand of .es domains 0,5 0,5 0,5 Data as Dec-08 Data as Jan.-09 Jan 1999 2003 2007 2008 2009 Source:
  22. 22. Development of Information Society in Spain: Electronic ID Cards Over 9 million Spaniards already hold their e-ID Card (around 20% of the population). Pilot project started in March 2006 – fully launched in June’07 100% of provinces and police stations are now equipped and trained to issue e-ID cards. +1.000 public services (national, regional, local) available: Tax declaration and payment, civil registration, work history… Some highlights from 2007: +4.2 million citizens used a digital certificate to interact with Public Authorities (excluding tax payment) 5.7 million citizens performed their tax declaration on-line (+27%) 92% of enterprises using Digital Signature 9,0 M People with e-ID Cards Source: 1.4 M 0.2 M Dec 2006 Sep 2007 Feb. 2009
  23. 23. Development of Information Society in Spain: The ICT sector: Growth and Innovation Innovation investment (R&D+i)* in the ICT sector has almost doubled (x 1.7) over the period 2003-2007. Increase in 2004-2007 has surged to 61%, in contrast to the 4.5% increase in the period 2002-2004. Revenue for the ICT sector in Spain has increased over the last 4 years by 42.4% to 101,353 million. ICT Sector Revenue (€ million) ICT Innovation Investment (€ million) 101,353 8,469 95,930 7,117 87,857 x 1.7 82,535 5,931 75,818 71,153 5,249 5,125 5,022 2002 2003 2004 2005 2006 2007 2002 2003 2004 2005 2006 2007 Source: AETIC * Innovation investment includes: internal R&D, external R&D, design, machinery and equipment acquisition, training and commercialization (according to INE definition).
  24. 24. Development of Information Society in Spain: Population and age The dynamic of population growth differs from other European countries: The population in Spain grew in 2007 by 1.64%, four times the EU-27 average (0.4%). The number of households in Spain grew in the period 2002-2006 by an average 3% a year, trebling the EU average (0.95%). Internet use in Spain is higher than in the EU 25 for 16–34 year-old, and it is lower above the 55 age range. Internet use in Spain and the EU-25 by age range 91.6 82.4 80.2 80 69 63.4 60 50.9 51 35 24.4 14 10 to 15 16 to 24 25 to 34 35 to 44 45 to 54 55 to 64 7.9 65 to 74 Spain UE 25 Source: Eurostat and INE. 2007
  25. 25. Development of Information Society in Spain: Networked education % of Broadband connected schools ‘Campus online’: 98% 95% 92% 100% of State universities (50) have free WIFI access, 87% thanks to Campus Online program (6 universities have 73% 67% their own similar program). 63% ‘Internet in the Classroom’ project: 2003 2004 2005 2006 2007 2008e Spain EU 25 In 2007, 99.3 % of schools have been IT-equipped and Source: MEC and the European Commission connected to the Internet. 95% of these are already Broadband connected. In 2006, 92% of Spanish schools had BB compared to 67% in the EU. Budget Executed: €114.5 M (65% of the ‘Internet in the classroom’ program implemented in more than total) 20,000 schools, through digital infrastructures and content. Asturias Cantabria Basque Country 6 million pupils and 500,000 teachers benefitted Navarre Galicia 79% 79% 68% 67% 68% 81% 76% 82% 81% ‘Agrega’ platform: 77% 76% Castile-Leon La Rioja 60% 58% Catalonia 76% 75% 60% Aragonn A communication platform for teachers, students and 76% 76% 77% 72% 77% 55% 52% 57% 55% Madrid families 35% 34% Valencia Autonomous 38% 35% Region 90% of teachers have been IT-trained. Extremadura Castile - La Mancha 64% 76% 76% 60% 66% 64% 60% of teachers prepare study subjects and 78% Balearic Islands 54% 78% 54% materials on-line Andalusia Murcia 75% 74% 79% 79% 76% 79% 75% 79% Canary Islands 54% 55% 54% Ceuta Melilla 86% 86% 92% 92%
  26. 26. Development of Information Society in Spain: Networked healthcare • Spain takes the lead in Europe in eHealth services development • All citizens are part of the national Health System and have their e-Health Card • The plan to interconnect the regional health systems has already installed 60,000 PCs in more than 6,200 health centers, benefiting 33.5 million people and 252,941 medical staff. • By the end of 2008, the health cards of all Spanish regions will be fully interoperable. • Services: on-line medical appointments, compatibility and mobility of clinic history, e-prescription… Budget executed 103,0 M€ 91 % Asturias Cantabria previous month: 99,0 M€ 88 % Number of health centres benefited Galicia 81,0 % 61,7 % País Vasco % 81,0 % 95,4 % 100 % 48,9 % 95,4 % Navarra 100 % 100 % La Rioja Finished 6.239 Castilla y León 95,8 % 100 % 95,8 % Aragón Cataluña Participants 100 % 100 % 83,5 % 66,6 % 79,4 % 66,6 % Pending agreement Madrid 85,1 % 85,1 % Not participating C. Valenciana Extremadura Castilla- La Mancha 100 % % Presupuesto Facturado 99,6 % 99 % 100 % Islas Baleares 97,8 % 100 % • Data Jan-09 executed 75,2 % • Data Dec-08 executed 71,9 % Murcia 92,5 % 381 Andalucía 86,2 % 91,0 % 80,2 % Canarias 2006 Dec. 2008 96,2 % Source: 91,2 % 78,6 % 74,9 % Ceuta y Melilla
  27. 27. Development of Information Society in Spain: Networked Administration • At the end of 2008, 1,895 computers had been installed in Magistrates´ Courts. The number of computerized Magistrates´Courts amounted to 1,331. • More than 51,000 Registrar Books have been digitalized until the end of 2008 and over 34,2 million pages. Around 180.000 pages are digitalized every day. • 130 prisons are equipped with computer rooms and 6.632 PCs for training inmates and staff in ICT, and have improved communication with the exterior by installing videoconference rooms. Pcs  installed Registrar Books digitalized  50,890 1,895 1,447 1,312 dec    .07 dec.08 dec 07 dec 08 Source:
  28. 28. Development of Information Society in Spain: e-Inclusion More than 3 million women and 1 million children aged from 10 to 15 have become Internet users thanks to Avanza initiatives. Thanks to these initiatives, over 200,000 elderly people have also become Internet users. More than 187,000 families benefited from 0% ICT loans. Over 11 million people in rural communities have access to Internet and training thanks to almost 3,000 telecentres and 2,500 connected libraries. Telecentres program: deployment Telecentres program: deployment 82.2% % Children (aged 10 to 14) using the Internet 52.8% 50.49% % Women using the Internet 30.7% 16.3% 8.6% % elderly using the Internet 2003 2008 Source: ONTSI and INE
  29. 29. Development of Information Society in Spain: On-Line Public services Public services available online have increased from 50 to 70%, well above the EU figure (62%). More than 600 Government agency services and 400 regional government services are available online and ready to be used with the electronic ID card. The degree of sophistication of online public services in Spain has reached 84%, 6 percentage points higher than the EU average. Degree of sophistication of the 20 Degree of availability of the 20 basic public basic public services online services online 84% * 70% 79% 73% 78%* 68% 76% 64% 62% 66% 50% 50% 2003 Apr 2007 2001 2002 2003 2004 2006 Apr 2007* Spain EU 25 Spain EU 25 * Data for 2007 are not comparable to the previous series due to changes in ** Data for the EU 25 for 2003 are not available methodology Source: Prepared internally based on data from the European Commission (Report: e-Government benchmark survey 2007)
  30. 30. Development of Information Society in Spain: e-Commerce (B2C) Sharp rise in e-Commerce adoption: from €1.5 billion in 2003 to € 4.8 billion at the end of 2007. This spectacular growth is explained Growth over the last year has by a substantial increase of 3 million amounted to 71.4%. on-line buyers, reaching 8 million people in 2007. Despite this substantial increase, Spanish figures are still distant from the European average. On-line buyers (B2C) Electronic Commerce volume (B2C) 4,761MM € 8.0 MM +71.4% 5.1 MM Almost 40% of Internet users made on-line 2,778MM € purchases in 2007, in contrast to 27.3% in 2006. 2006 2007 2006 2007 Source: ONTSI Source: ONTSI
  31. 31. Development of Information Society in Spain: Promoting Digital Content Industry High priority since 2007 to develop the Digital Content sector for its huge potential (450 MM Spanish Speaking people), one of the fastest growing in the Spanish economy. In-depth analysis of the sector in its various areas of activity: 1. Videogames 2. Music and Radio 3. Cinema and Video 4. Audiovisuals 5. Publications 6. Advertising 7. Networked Society Meetings with the leading agents in each of these areas and the establishment of communications channels for defining priorities. Plan to promote Digital Content: €850 million in 2008-2009 and agreement with ICEX. FICOD: 2nd International Forum for Digital Content (Madrid, 25-27 Nov. 08): • + 9.000 international attendants. • + 400 international experts. • 2nd International Conference on Intellectual Property. • Widely welcomed by the Industry as an initiative for action and promotion.
  32. 32. Development of Information Society in Spain: Protection of user rights Telecommunications User Care Office ( Provides information to users on their rights and resolves claims. Publishes every six months comparative tables on service quality and prices. +366.000 consultations and requests attended. New Regulatory Framework for the protection of users' rights Exhaustively establishes the minimum contract content: Characteristics of the service offered with description of features. Prices, economic conditions and cancellation conditions. Quality commitment and compensation for failure to comply (obligatory for service interruptions) Right to cancel on 15 days' notice. Obligation to communicate with users by telephone or e-mail. Assignment of a reference number to each claim. Regulation of services with additional charges (incl. 905 numbers and Premium SMS). Regulation of users' registrations and cancellations without their consent (Slamming). Service Quality Obligations: Pioneering framework within EU, setting service quality obligations for fixed and mobile telephony, Internet access and information services operators Obligation to measure and publish information –quarterly updated- on pre- established parameters recommended by EU
  33. 33. Development of Information Society in Spain: Internet security and trust National Institute for Communications Technologies (INTECO, founded Nov’05): Centre for Response to IT Incidents for SMEs and the Public. Number of e-mails scanned daily by INTECO INTECO-CERT: 135 million – The centre currently has 190 sensors and carries out daily analyses looking for malware. 55 M – IPs scanned: 8 million. – Subscribers to security reports: 215,000 8M – Malware threats catalogued and reported: 8,100 – Vulnerabilities documented and reported: >34,000 JAN-2007 SEP-07 DEC-08 Demonstration Centre for Security Technologies for SMEs. Companies perceiving lack of security as a reason for not using ICT more 26% In 2 years the percentage of businesses seeing lack 7% of security as a reason for not making more use of ICT has fallen by nearly 20 percentage points. 2004 2006 Source: Telefónica Foundation (report on the Information Society in Spain 2006) from DMR/AETIC data
  34. 34. Protection of Users’ rights: Next steps Internet user’s Security Office • It will reinforce Internet-security culture among citizens and enterprises, with dedicated resources and channels for assistance Telecom Users’ Bill of Rights • A comprehensive catalogue or users’ rights, including optimized procedures to ensure their protection from the Users Care Office Service Quality Observatory • It will measure current technical parameters as well as new parameters about users’ perceptions and service experience
  35. 35. Development of Information Society in Spain: Legal framework Advanced Regulatory framework for IS development, with Two main policy laws implemented: Law on Information Society development measures (Dec’07). Law on Electronic Access of Citizens to Public Services (June’07): Some key issues: • Compulsory on-line access to specific services (e.g. public utilities). • Progressive obligation for electronic invoicing. • Internet for all: mandatory accessibility for handicapped and older people. • Obligation of available information in the ICT Spanish sector. • Faster, IT-enabled constitution of SMEs. • Public Administration on-line access and contents at public disposal (2009). • Laws fully discussed with the diverse Public Authorities, political parties, private sector and citizens’ associations
  36. 36. Moving forward to Develop the Information Society in Spain: Main Highlights & Results
  37. 37. • Plan Avanza has been designed to place Spain on a top position within the Information and Knowledge Society, to improve its economic productivity and the general welfare of all Spanish citizens. • The budget for the Plan in the period 2005 – 2009 surpasses 6.5 billion €, five times as much as the amount devoted to information Society initiatives in the previous four years. • Results so far show that measures put in place since late 2005 are - indeed- the best way to go. • All areas in Avanza will be reinforced since 2009, for the Plan AvanzaDos to surpass its global goals in 2012 – and beyond.
  38. 38. RESULTS (I) Back in Back in 2003 Today… Today… 2003 24 million Internet 12 million Broadband 99% of the Internet users. Spain is the coverage: 80% population is able to users 4th largest Internet of the connect to BB community in population Internet Europe Back in Back in 2003 Today… 2003 Today… More than 7 million Speed for Only 2% of Common speed is 3 Internet homes had a homes are BB- connections Mbps, and prices Broadband connected, 45% of around 256 are 25% lower connection total in Spain Kbps
  39. 39. RESULTS (II) Back in Back in 2003 Today… Today… 2003 DTT covers 92.5% No rural No DTT 8.3 MM people in of population, Broadband available rural areas have highest in EU. extension plan new and improved 16,3 MM receivers access to sold Broadband Back in 2003 Today… No Mobile 1.1 MM people in comms. rural areas have Extension plan new and improved Mobile coverage
  40. 40. RESULTS (III) Back in Back in 2003 Today… 2003 Today… ICT Over 104,180 SMEs No ICT SME- innovation ICT Innovation equipment have new ICT investment equipment thanks to annual investment annual increase plan growth: 5% growth: 20% 0% loans, no guarantee, no commission Back in 2003 Today… Over 187,650 No ICT home- families have a BB- equipment connected computer increase plan thanks to 0% loans, no guarantee, no commission
  41. 41. REGULATORY FRAMEWORK Back in Back in 2003 Today… Today… 2003 ICT customer ICT Quality- Regulatory QoS reports rights: Obsolete, of-Service multiple channels Framework, needed to be Broadband Price Telecom Users specifically lists Office addressed Back in 2003 Today… No clear Legal Law for the Impulse framework for of the Information new ICT Society: e-Billing, e- services Customer service, information to users…
  42. 42. Moving forward to Develop the Information Society in Spain: Main analysis and global Information Society development measures at international level
  43. 43. Recent opinions from the analysts… (I) EITO – ICT forecasts for 2009, November 2008 • Within EU’s Big Five, Spain will be the fastest growing ICT market in 2007 - 2009. • Even in the current scenario of international economic downturn, the Spanish IT sector will grow by 4.9% over 2008, and 2% in 2009. • Telecoms market expected to grow a combined 0.9% in 2008 - 2009. Limited impact of the economic crisis Vs. high deflation rate in the sector (-3.5% in 2007, more than 7 pp difference with GPI). Yankee Group – ‘Anywhere’ Index, November 2008 • According to the international "Anywhere" index (measuring, among others, the actual capacity of a country to offer ubiquitous broadband connectivity and users’ adaptation to digital technologies), “Spain is poised in an advantageous situation, thus being one of the countries which will lead the change in the future’. • Spain ranks 14th in the world in terms of fixed and mobile broadband availability and is situated within the group of “leading countries in this transformation process towards ubiquitous societies”. • In 2012, Yankee Group forecasts that Spain will have surpassed countries such as France, Belgium or Canada. These will keep in the group of “countries under transformation”, while Spain will be part, together with others like the United States, United Kingdom or Japan, of the group of “fully ubiquitous countries”.
  44. 44. Recent opinions from the analysts… (II) IDC – Press release 22-11-2008 (Update TOP 10 Predictions (26-01-2009) • ‘The Spanish IT services market will continue to be the fastest growing market across Western Europe up to 2012. Spain will grow at a 3.6% CAGR in 2009 to reach $15 billion’. • ‘IDC foresees that, by 2012, Spain will be the fourth largest IT services spender in EU after the U.K., Germany and France’ [surpassing Italy]. • ‘IDC has recently produced Spanish 2008 figures. IT market rate of growth has amounted to 5.7%, whereas ICT market has climbed to 3.2%. • ‘2009 prospects point out to a flattening of the ICT sector, but 2010 will bear witness to a growth over 2% • ‘What is Spain's magic ingredient for continuous high growth? The IT sophistication of some industries combined with the public sector modernization effort has helped to spur growth in IT services. For the past few years, central and local governments have been modernizing their IT applications and infrastructures and will continue to do so to catch up with the rest of Europe. Moreover, the Spanish government invests large amounts in technological education initiatives for both citizens and enterprises, leading to strong growth in the IT education services market’. • ‘In the business sector, the financial services and energy and utilities industries are leading growth in IT services investments, and will continue to dedicate a substantial part of their IT budgets to innovation projects. Moreover, outsourcing has good acceptance in the Spanish commercial sector and will grow at 9.3% CAGR over the next five years’.
  45. 45. Recent opinions from the analysts… (III) IBM – Report on ICT Direct Foreign Investment 2007, October 2008 • In 2007, Spain ranked 8th worldwide in terms of total employment created by Foreign Direct Investment (FDI) in the ICT sector. • Spain climbs 14 positions in this ranking, up from 22th in 2006. • FDI in the ICT sector created 24,000 jobs in Spain in 2007, of which 3,600 jobs were created directly in the ICT sector and the rest in subsidiary industries and sectors. PriceWaterHouseCoopers - Global Entertainment and Media Outlook 2008 - 2012 • PwC forecasts point out that Spain will be one of the world’s on-line advertising markets to show a higher growth in 2008 - 2012. • CAGR for the Spanish on-line advertising will reach 37.2%, compared to the average 22.1% for EMEA. • The Spanish digital content market represents 2.2% of the world’s global market. This percentage will increase up to a 2.4% in 2012*. Everis – The market for telecommunications in the Spanish SMEs, November 2008 • Higher sophistication in the use of ICT by SMEs: Almost 80% of Spanish SMEs have contracted fixed voice, mobile and broadband services, up 13% from 2007. (*)ONTSI estimation based on PwC report
  46. 46. Recent opinions from the analysts… (IV) IDATE – Broadband in Europe report, December 2008 • Spain is the leader across Europe in fixed broadband speed: 83% of total Broadband lines have a speed higher than 2 Mbps. The second country is The Netherlands, with a 63% (20 points below Spain). European Commission - Broadband access in the EU, November 2008 • Spain is the leader of the EU in terms of high speed Internet mobile penetration, way ahead of countries like Italy or Germany. • 19.5% of the Spanish population are mobile broadband users, in contrast to 6.9% EU average* Spanish National Statistics Institute (INE), Update on Service Sector Activity Indicators, September 2008 • IT services keep the pace in Spain with a total annual sales increase of 8.7% up to September 2008. • IT services employment rate has also increased by +4.2% in the year up to September 2008. • Prices for telecom services have fallen by -3.5% in the year up to March 2008. Relevant role in the Spanish economy’s inflationary restraint. (*) Spanish CMT uses a more rigid methodology for measuring this parameter than the one used by EC for all EU countries. Nonetheless, EC data offer a homogeneous comparison for all EU countries.
  47. 47. Recent opinions from the analysts… (V) ‘Capital’ Magazine – A Spanish Corporate Atlas, November 2008 • Out of the 100 projects bound to change the Spanish Society in the next few years, 11 are carried out or directly supported by MITYC (SETSI) in the framework of Plan Avanza. Público journal, Interview with Telefonica´s CEO, 8-12-2008 • “[back in 2004] talking about today's 8 million broadband connections was unthinkable” • “Current efforts on the infrastructure development are really appreciated. High speed NGN are a challenge that, provided a sound management, will take our country at the forefront of the European Union.” • “The sector potential enables to fully contribute to a shift of productive model aiming at economic growth recovery. We should make the most of this opportunity. A dynamic environment open to investment and innovation is needed.” Expansión journal – Press release 9-01-2009 • An international telecom services operating in Spain will shortly launch its low-cost mobile services in France. The price charged per minute in France will be substantially higher than the one in Spain. According to the company, this is a result of both higher prices for these kind of services in France and the need to be more commercially aggressive in Spain, where the competence is fairly more developed.
  48. 48. Recent opinions from the analysts… (VI) ICT Development Index 2009 (IDI), International Telecommunications Index. 02-03- 2009 • Spain is the country reporting the eighth highest index increase between 2002 and 2007 (jumping from 4.1 in 2002 to 5.9 in 2007). • The improvement is mainly due to the performance of the “ICT usage” sub index (i.e., rises from 0.83 in 2002, to 3.5 five years later). • Along with other 32 countries, Spain belongs to the “very high development potential index” group (out of 154 countries analysed). • Spain is the 34th country (out of 150), with the cheapest telecommunication prices, as witnessed by a compounded fixed, mobile and a broadband service basket. Furthermore, Spain is placed amongst the 26 countries reporting the cheapest broadband services ahead of Germany, France, Korea or Iceland, Expansion Journal - Vodafone and Microsoft have become allies to compete with Google and Telefónica. Diario Expansión- 12-03-2009 • Vodafone and Microsoft have become allies to provide communication services to SMEs based on the cloud computing concept. In doing so, Vodafone gets a new array of combined services so as to ble able to compete with the main Vodafone´s competitor, Telefonica. • The alliance will be set up in Spain as a pioneering country, by virtue of the good reputation reached by Vodafone´s Spanish foreign affiliate in the business communication sector.
  49. 49. In a scenario of global economic downturn, international community bets on Information Society (I) Creativity and Innovation European Year 2009 (EU, 07/01/2009) • Creativity and innovation are fundamental competences for personal, social and economic development and for an efficient implementation of Information Society in Europe. • ICT make up a privileged instrument to materialize and make ideas operational, many of them at a limited or even negligible cost. European Economic Recovery Plan (EU, 26/11/2008) • ICT infrastructures are one of key pillars: More than €1 Billion will be mobilized between 2009 and 2010 to develop Broadband projects. • Broadband for all. Broadband internet connections enable faster technological adoption. Goal: To achieve 100% broadband internet coverage in 2010. USA: anti-crisis measures of the new Obama Administration (6/12/2008) (15/01/2009) • The support to physical and technological infrastructures will be a key priority of the new Obama Administration to face the current scenario of global economic downturn. • Within technological infrastructures, broadband promotion will be one of the pillars to circumvent the current downturn and improve US competitiveness standards. $ 6 Billion will be spent to expand broadband access in rural and other underserved areas. • Digital TV: Provision of $ 650 million to fund a federal coupon program subsidizing the purchase of digital converter boxes . • E-health: Provision of $20 billion to aid the use of electronic medical records.
  50. 50. In a scenario of global economic downturn, international community bets on Information Society (II) US: Obama will reproduce the Spanish model of primary care attention centres and the digitalisation of clinical records (Cadena Ser, 9/2/2009) (Cinco Días, 12/02/2009) • The new Obama Administration aims at implementing the Spanish primary care model and the digitalisation of medical records in the US. • US health specialits are greatly impressed by the good performance of the Spanish Health Centres. Economic effects of the ICT anti-crisis measures in the US (The Economist, 31/1/2009) • According to US analysts (The Information Technology and Innovation Foundation), $ 10 billion (around € 7,500 million) invested in IS development would create around 200,000 -240,000 new jobs in the States. • These figures are absolutely in line with Plan Avanza2 estimations between 2009 and 2012. Portugal: Investment Plan in New Generation Networks (8/1/2009) • The Portuguese Government has announced a credit line to operators for a total 800 million euros aimed at the development of New Generation Networks, emphasizing the fact that this is the first initiative of its global stimulus plan to combat the economic crisis. • In this context, operators have announced a global investment in these new networks for 1 billion euros up to 2010.
  51. 51. In a scenario of global economic downturn, international community bets on Information Society (III) The role of ICT in anti- crisis measures in France (12/01/2009) • “France numérique 2012” Plan to guarantee the universal Broadband Internet access at the highest cost of 35€ per month, including devices, before 2010 January 1st. • Massive fiber deployment in France before summer 2009. • In order to develop the infrastructures required and to commercialize the services of the mobile TV, the French government will define an appropriate economic model and all the links with the involved agents. • In order to ensure the transition to digital TV before 30 November 2011, French Government will launch a new project to provide 277 million euro aimed at elder, disabled and other people at risk of exclusion. The conditions will be defined before the May 31, 2009. • The overall strategy for allocating frequencies to 4G mobile services will be debated by the Parliament in February. The objective is to initiate the procedure before the end of 2009. 4G mobile services licenses allocation will be launched in 2012. Netherlands. The ICT Agenda 2008-2011. Ministry of Economic Affairs (Dec. 2008) • The ICT Agenda 2008-2011 is about the government’s plans for ICT to ensure that the Netherlands is still one of the leading countries in ICT in 2015. • The priority subjects are: eSkills; the provision of electronic services by the government; interoperability and standards; ICT and social sectors; service innovation and ICT. • The government is setting aside € 20 million every year for projects that contribute to the implementation of the ICT Agenda. A further € 54 million euros of new funding has also been made available for innovation in social sectors.
  52. 52. In a scenario of global economic downturn, international community bets on Information Society (IV) Government outlines plans for UK’s digital transition (29/01/2009) • Plan to secure Britain’s place at the forefront of the global digital economy on: • Next generation networks, universal access to broadband, the creation of a second public service provider of scale, the modernization of wireless radio spectrum holdings, a digital future for radio, a new deal for digital content rights, enhancing the digital delivery of public services. • The Digital Britain Report underlines the importance of the communications sector, its crucial contribution to the economy and its role in building Britain’s industrial future. • The action plan outlines a program of work with commitments to: • Upgrade and modernize wired, wireless and broadcast infrastructure; • Secure a dynamic investment climate for UK digital content and services; • Provide a range of high quality UK made public service content; • Ensure fairness and access, with universal availability and promotion of skills and media literacy; • And develop the infrastructure, skills and take-up to enable widespread online delivery of public services.
  53. 53. Thank you very much.