4 Ways to Identify Business Processes / Key Processes

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This presentation discusses the value to identifying key processes and using metrics to drive organization performance. It discusses what key processes are, key process identification techniques, the process performance lifecycle, types of metrics, and more.

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  • 4 Ways to Identify Business Processes / Key Processes

    1. 1. Identifying Key Processes
    2. 2. What are key processes? • Key processes are those processes that have maximum impact on the success of an organization. • Key processes deliver results that are directed towards specific and measurable business goals. • Key processes are those that ensure that your organization remains competitive • Key processes are the real value creating processes in the organization that customers and shareholders are concerned with. FREE Performance Management Kit at www.performance-success.com
    3. 3. Steps for Identifying Key Business Processes • Step 1: Identify critical success factors (CSFs) to achieve company’s objectives. • Step 2: Identify metrics for measuring the critical success factors (these are your KPIs). • Step 3: Identify the processes that are delivered to the above drivers or KPIs. • Step 4: Group or un-group related or un-related processes. FREE Performance Management Kit at www.performance-success.com
    4. 4. Process Performance Lifecycle… FREE Performance Management Kit at www.performance-success.com
    5. 5. 3 Types of Process Metrics • Internal Measures • Output Measures • Satisfaction Measures FREE Performance Management Kit at www.performance-success.com
    6. 6. Steps for Identifying Key Process Metrics 1. Review the process maps 2. Brainstorm aspects of that outcome which can be measured. 3. Validate whether each measure gives information that would be useful in determining the process’ effectiveness. 4. Select measures for the outcome which will serve as the metrics for the key processes in the coming year. FREE Performance Management Kit at www.performance-success.com
    7. 7. Steps for Identifying Key Process Metrics 1. Answer the following questions to ensure the selected metric(s) is appropriate: • Is there agreement that the metric would provide information that is useful in understanding and improving the process? • Is there agreement that the metric can be easily understood by others who have a working understanding of the process? • Is there agreement that data for the metric is available and can be gathered with relatively little difficulty? FREE Performance Management Kit at www.performance-success.com
    8. 8. Steps for Identifying Key Process Metrics 1. Determine how the metric will be implemented by doing the following: • Defining what data will be required by this metric. • Defining how the data will be collected. • Defining who will collect the data. FREE Performance Management Kit at www.performance-success.com

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